AdvancedMD EHR Software

Pros

The privacy and performance work very well I liked the design is comfortable with all uses and all people

Cons

I think you can be more secure cause using people data is not legal also maybe will be better if you develop a chat bot

The 1 on 1 training staff are VERY pleasant to speak with and helpful being very knowledgeable about the product and always willing to help.

Pros

It is extremely versatile with the different modules to be implemented which can make it very customizable to your needs. The system creates a steady and productive workflow.

Cons

While the modules are wide in use and availability it can get pretty costly to implement everything you may need/want. The workflow is steady and productive but it takes a lot of devoted time to get the system set up and customized the way you want it to create that workflow.

Pros

* best part of using AdvanceMD is that you can set access limit among the employees
* billing program is very reliable

Cons

* the referral area still have a room for improvement, other than that, its really great

Will not recommend it to anyone.

Pros

software/portal relatively easy to use. As long as you deal with the portal/software only you are safe. If you need any human help/assistance they show their true color.

Cons

Due to their lack of accountability and integrity, I was forced to terminate their service. The company does not show any regards for their customer. They completely went back on their agreement and thereby putting my practice in a great deal of stress and financial loss.

The folks who work for the software company are very knowledgeable about what our clinics need and how to best meet those needs.

Pros

It can do everything we need it to do to keep our new clinic on track, accountable, and transparent.

Cons

It is very expensive and for a new clinic the setup fee almost choked me; but if it continues to do what we need then the cost will be worth it.

HAD IT TEN YEARS AND STILL USE IT

Pros

VERY EASY TO USE
GREAT FOR EAST COAST USERS BECAUSE THE SUPPORT IS AVAILABLE AFTER OUR OFFICE HOURS

Cons

PRICEY
EHR IS NOT FULLY INTEGRATED; IT IS INTERFACED;
THE LEAST LIKEABLE PART IS THE PRICE; THERE SHOULD BE MORE PAYMENT TIERS TO CHOOSE FROM

The software works well with a multi office clinic.

Pros

The EHR side of the system is great for customization of Medical Documents. After testing several EHR systems, we were able to implement an EHR product that used the same work flow as a paper chart. The PM side of the product is great for scheduling and A/R workflow capabilities works well for our office staff.

Cons

The system has periods of slowness. The support team is not always as helpful as required to get an issue resolved.

I run a small private practice and appreciate the support and flexibility with AMD. My billing is done through the system and works seamlessly. If I have a question, support is available and timely.

Pros

Billing is done for me, great customer support, easy to learn and use. Easily customization to your specific needs.

Cons

the monthly price can get costly at times, but still a good value for all the functions you receive.

Please save yourself the frustration; don't buy this product.

Pros

The program has a great deal of options for reporting; if you can find it! The clearinghouse option is our favorite thing because we are able to check claim statuses almost immediately, but the extremely poor quality service and hidden costs of the program detract from the good qualities in the program itself.

Cons

Customer service is non-existent. The daily calls and e-mails we received while considering this program should've been a warning to us, but instead, I thought we were getting a great service provider and product. We didn't get that at all. Instead, we got "self-serve" training, no responses to e-mails or calls with questions once we started the system, promises that were not kept, and a headache from making multiple attempts just to get basic tasks completed. We've been with the company 6 months and it's the worst business decision I've ever made. I feel as though I've let my company down because there HAS to be something better than this out there.

Move on. Sales tactics are more suitable at a used car lot. That deal that expires at the end of business hasn't changed in a year. Don't fall for it and demand a trial live. Save yourself the time this product has no value today.

Pros

Excellent help files though many are for previous version of product and need updating and in the end they are help for an inferior product.

Cons

There is no EHR. Don't be fooled by cartoon demos on video. Its actually just a word merge system build on Word 97 which you need to even update a template. It takes hours of tedious work on MS Word to move anything to a presentable format. Sales will tell you it does everything you need. Don't believe me or them, ask for a live trial and see for yourself. You wont get one, if they let anyone try it they would have no sales.

For the most part, you get what you put into it. The process is not simple and this program should only be chosen if you have experence in billing software. It is working better now but it has taken four months to get it to this point. I would only recommend this product to meical offices who have used other billing software program.

Pros

The product is designed well but it is a complicated product compared to others. The customer support is caring but they just cant fix everything quickly. They have a good platform for billing but the person billing needs to have some experience. We found that this program is fine for experienced offices.

Cons

The biggest challenge was working out all the bugs in the system. It did not go as quickly as the sales process indicated. We needed to stick with it to get this platform to work for us.

Pros

This system was engineered with great attention to detail, it is easy to use, and serves all the functions as intended

Cons

The customer service reps are hard to get a hold of, and are not friendly when answering questions.

NOT for the solo or small practice. System is geared toward an already up and running clinic of the BigBox Medicine genre. Despite advertising stills, it is not optimized for Mac (a less vulnerable system for data breach). Despite advertising stills, AMD still does not allow patients to make their own appointments & do their own data entry.

Pros

One or two of the options allow the practice owner/mgr to see a particular patient’s appts, self-payments & insurance payments.

Cons

Requires an already trained, fully functional front office staff to do all data entry, requires constant oversight to reduce errors of data entry.

It is a bit overwhelming to switch over to a product like this, but I think is well worth the effort in the long run. The support and training teams have been excellent and very responsive. They gave me a very low price /month as a solo practitioner, since I won't be using a lot of it's more advanced features.

Pros

Price point very competitive, especially for a solo practice
Combines EHR and complete Practice Management/Billing software- fully integrated with clearinghouse
Support and training are excellent and VERY comprehensive. Lots of videos to watch plus 10 hours 1:1 with a trainer. If you are a solo practitioner, it is possible to use this program yourself and not have any staff.
Mobile APP for iphone/ipad is excellent. Very easy to schedule a patient on the fly, register a new patient, etc. with an iphone.
They offer a credit card billing module that works great with co-payments.

Cons

There is a substantial learning curve. The product is well designed and very complex- what medical record/billing system isn't. I have used Medisoft for years and had Practice Fusion as a separate EHR. Combining the two should save a fair amount of money and time. Everything is in the cloud (is this better or not?). The training is extensive and very good, but there are 100's of features in this program. It is really made for an office with several MD's, nurses, front staff, etc., but you can have the program custom set up for one user and not use a lot of the features (such as check-in, check-out, auditing accounts, etc.)

I would still purchase AdvancedMD. I would just go slower and be more diligent about understanding everything

Pros

Great EHR so far. I've only been using it a short time. Better than Misys, Cerner, ECW, Elipse. Not as good as epic (but a lot cheaper). They seem to have put a good amount of investment into development.

Cons

There are some beta functions so somethings don't work like they say but this will obviously get better as they work on it. I'm not worried about that.

Major con had to do with the disconnect between the sales team and the implementation team. I bought my EHR during a "fire sale." They definitely rushed me and it was my decision to go forward. In doing so, there was definitely some miscommunication. I would ask LOTS of questions about training. They consider understanding your needs in the office as training time...I get it but that was not made clear to me. Long story short, ask a lot of questions. I don't think they were purposely misleading, i just think they know more (and therefore assume others know) about their product. I also had some communication problems with our first PM trainer but his supervisor was communicative and attached us to another trainer right away.

Pros

Very detailed and every module is designed keeping the provider need in mind and to provide powerful case management and billing functionality

Cons

Custom Report is very powerful tool provided to build reports. However, denials codes, remarks codes when tied with the claim, duplicates as it captures all transaction/insurance responses and should tie the recent insurance response only by default. There is no way to filter or apply rule to resolve the said issue and makes is very difficult to perform denial management. Default denial reports are anyways no match or provides freedom to add required headers/information.

Additionally a single claim cannot be re-billed as a claim and has to be performed CPT wise for each claim and can be made easy. Customer Support is unable to understand the request and acknowledge/honor the improvement required.
Otherwise AdvMD is comparatively is well designed and has huge potential if constantly developed.

Pros

I like the accesability it provides and the ease it gives to the doctors, nurse practioners, PA's and MA's.

Cons

I dont really have any cons on the software of AdvancedMD, I really liked this program overall and so does everyone else

Good comany. I would recommend to other businesses.

Pros

Great medical billing software. It has a good cost-effective solution to integrated billing. I would recommend this product

Cons

The website could use some help. it was not always the easiest to use and the customer service could use some improvements.

Overall, I think that I am going to be very satisfied with this product.

Pros

The billing capabilities are amazing. They made it so easy. I was planning on having to have a third party biller, but because of AdvancedMD I am going to do it all myself.

Cons

It is a little bit difficult to get communication going with the company sometimes. It has also taken longer than originally anticipated to get up and running.

Pros

One of the easiest systems to use. Almost every feature in the system can be customized. It’s an ideal system for individual use or for a private practice.

Cons

Customer support isn’t the greatest, although the initial implementation training is very helpful. The trainer is also very entertaining and makes it interesting.