AppointmentsEverywhere Software

No really, good product

Pros

very frinedly and good to use
very useful and good to hand it
not very expensive for people
interface is not bad

Cons

Interface needs to be improved
Sometimes crushes and bugs need to be fixed
Most of the functions are good

I had been in the market for a scheduling software that provided not only ease of use, but also authorization counts and reminders for patients. Working in a physical therapy clinic, having current and up-to-date authorizations is a must! We needed a schedule that would alert us to when a patient was due for another authorization, and would not just allow us to book the appointment without warning first.

Pros

Easy to use, intuitive, great warning system about overbooking and authorizations

Cons

No cons so far, but we have only used the product for a month now.

Advice to Others

DO YOUR RESEARCH! It took months to find an adequate system that included authorization tracking. I almost gave up completely until I stumbled across AppointmentsEverywhere.

Likes Best

The base product is a very solid scheduling software system. When I get to interact with the technical staff that support our interface and the product enhancements to AE, I enjoy our conversations.

Likes Least

The product has not evolved in the direction we need and we are unable to modify the software to better meet our needs. While I feel the vendor has listened to our requests, very few have been incorporated into the software.

Recommendations

I would recommend to not self-host. We are always 6 or more releases behind. We seem to always be out of the loop with the new changes going on with the software. I feel like we are very much on our own with this software.

Likes Best

We have used AppointsPro for several years and have reviewed Appointments Everywhere as we are in need of an upgrade. We really like the functionality of this product and the ease of interfacing with our registration product to provide quick case development. One feature we have found successful is the text message reminders for our pts. it has increased productivity and decreased errors. Appointment history feature is excelllent and provides a detail description of who and what was altered.

Likes Least

Difficulty to identify us as a client when we require service, slows down correction time.

Recommendations

Complete a demo and ask an abundance of questions about how it will work for you specific situation and them demo the answer.

Likes Best

This appointment software was easy to use and extremely user friendly.

Likes Least

The one thing that I least like about this product is that we aren't using it any more. We are a very busy, yet small, dermatology practice and this software was our appointment scheduler for many years. The only reason we aren't still using it is because "corporate" decided to go with a different PM software and forced us to switch. I would switch back to SpectraSoft in a heartbeat if given the chance.

Recommendations

Utilize customer service. They are friendly, intelligent, and understanding. Not something you get these days in the technology field.

Likes Best

I like the ability to have multiple providers listed on the screen at the same time.

Likes Least

It is a little slow sometimes. It freezes on screens.

Recommendations

You can hover over the appointment to see the notes put in.

Likes Best

I was really impressed with the training provided to us prior to using the software. We scheduled three separate one hour sessions via GoToMeeting.com. Our rep provided extensive training on how to use the software. They are very accommodating to ongoing support and any questions that may arise. If you are going to be using this software on an ongoing basis, I highly recommend taking notes during training sessions so that you can reference them later.

Likes Least

What I like least about the vendor was that we were initially quoted different prices on the mobile feature and templates used for super billing. First, we were told that we could use this software through a mobile device, we would just have to pay a monthly fee. After we signed our contract and started training, we were then told that because we only purchased limited number of licenses, that we were unable to use this application through a mobile device. In the end, SpectraSoft stuck to their initial word and offered us use on our mobile device for a monthly fee. A reason we chose this software over others was due to the compatibility with mobile phones.

Another issue we encountered was that we were initially quoted $200 for a template to use for superbilling. After pursing the template, we were then told it would be over $600, which was very frustrating for us. In the end, we decided not to purchase the template due to the expense.

Recommendations

I recommend double checking any quotes provided by SpectraSoft due to our experience of receiving different quotes for services outside of our contract.

Likes Best

It's pretty simple to use. The monthly cost is inexpensive. This software works well, and the technical support is good.

Likes Least

There are hidden costs that the sales force does not tell you about. There are costs for training, for texting or auto reminder calls, for any small adjustments that need to be made. Also they don't tell you that you have to pay for three years, or you do not receive the monthly quoted rate. They also did not tell us that the mobile version costs extra and is only provided to their larger clients.

Recommendations

Ask lots of questions and ask what costs extra every time they explain a feature.