BestNotes Software

I believe Best Notes could be more utilized if they would advance the technologies of the program to easily use and make edits.

Pros

When a patient is selected, all documents uploaded are listed on the right, but I am still able to create and select a folder on the left to see a list of the documents in that category.

Cons

The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

I still currently use this daily.

Pros

Great way to organize patient files. It's easy to use and understand. Can be organized and separated by facilities (we bill for multiple facilities).

Cons

My biggest complaint is that the "quick list" only goes up to 7 and there isn't any customization to add lists. We use that to separate our facilities patients however we bill for more than 7 facilities.

Pros

The best thing that BestNotes has is that it is a multifunctional platform for users, offering the possibility that someone can edit my notes if I give them the authorization, and in this way, be able to have group notes within an organization or company.

Cons

I would like BestNotes to improve its design, since since I am using it, I have noticed that the design has never changed, it has always been the same, and that in particular, it bores all users, it should be much more varied and with colors Nicer.

Pros

Loved the ease of use and access and ability to customize the product to fit the needs the of the clientele. Did great with individual and group casenotes.

Cons

I was just a user and not an admin so I don’t know how to manage the financial and billing side of the system.

Pros

The integrating process was difficult but their trainers were always available and very helpful. They can customize a lot, but if you have clinician who love a paper chart and who prefer free flow documentation this is a difficult program to get them on board with.

Cons

If you are trying to use without something like a DoctorFirst, it is really problem prone. They have just rolled out some new features though, which I hope will resolve ongoing med errors and lots of front end work.

BestNotes has been a good program to utilize for taking notes, organizing and tracking assessments, and keeping attendance. It's also nice you can customize some of the features for your company. I wish more features were able to be customized though and that some features would be fixed faster.

I've been able to use quite a few different EMR programs so far in my career. I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders. Based on my own experience with BestNotes, it gets the job done. It doesn't have much of a wow factor, it doesn't seem to have any special bells and whistles as far as I can tell. It's steady, it works and it does so consistently. Overall, I guess I find myself with no reasons to overly criticize the product, but also no reason to overly praise the product. What you get for the price seems to be fair and the program feels simple to understand and use.

Pros

Price
Simplicity
It just works

Cons

Ugly user interface (looks like a 90's program)
Takes a few clicks to access the information that you want to see
Lacks bells and whistles (smarthphone apps, cloud features, etc.)

This is a basic program that allows you yo manage clinical and medical date. I would be great in 1990. With so many new options Best Notes has suffered due to lack of innovation. They need to increase support on financials and billing and truly make a practice management software. Not just a paper chart that is happened to be on a computer

Pros

Easy to use and manage patients. Easy to learn.

Cons

Just a paper chart that happens to be digital. No intuitive ways to connect data. It is literally a paper chart the is on the computer. No billing component. Limit reports available (9 month lead time if you want your own special report). No real update on layout so looks like a 90s program

Advice to Others

There are many more otions that can beter manage your clinical needs. It would ne a good first step trying to convert from paper to something electronic, but the lack of features make you realize you could do much better

Likes Best

It is very easy to use, keeps a record of what has been done on a patient's account, it is great for notes.

Likes Least

At the time of printing records it was not possible to work on anything else, there is a little window that appears and disappear for every single page printing, which was pretty annoying and does not allow you to work in another program.

Recommendations

If you are looking for a scheduling program, and a program to keep a record of your notes, this is a great product. However you have to purchase another product that is compatible with it to process your billing.

Likes Best

So simple to use, and MUCH easier than keeping paper files.

Likes Least

Larger files upload very slowly, and sometimes not at all. But that's to be expected with large files.

Recommendations

Sit down and play with it. The first few months I used only a fraction of the things this program is capable of. Play with all the options so you can get to know the program.

Likes Best

It helps us stay organized with all the students we have.

Likes Least

Sometimes it runs really slowly. We aren't able to upload more than 8 pages at a time.

Recommendations

If we were able to upload more pages that would be helpful. If they also could figure out why it runs slowly at times.