ChARM EHR Software


 

ChARM EHR is a cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations manage their business operations. Key features include document management, SOAP templates, e-Prescribing and clinical decision support.

The ChARM patient portal, is accessible as soon as the patient is registered. Patient waiting time gets reduced when they use the portal to request future appointments, share medical history documents, and complete pre-appointment paperwork. ChARM also offers a patient check-in kiosk application in which information is instantly transferred to the patient chart.

Other features available in ChARM EHR include an appointment scheduler, a medical billing application, secure physician messaging, and an inventory management module. It is HIPPA and HITECH Act compliant, as well as ONC-ATCB certified.

ChARM EHR is priced per patient encounter. ChARM EHR is hosted on the Zoho cloud which adheres to industry standards for security and privacy. Support is offered via email, phone and other online resources.

 

ChARM EHR - EHR dashboard
 
  • ChARM EHR - EHR dashboard
    EHR dashboard
  • ChARM EHR - EHR front
    EHR front
  • ChARM EHR - iPhone app
    iPhone app
  • ChARM EHR - Kiosk app
    Kiosk app
  • ChARM EHR - PHR dashboard
    PHR dashboard
  • ChARM EHR - PHR front
    PHR front
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

40 Reviews of ChARM EHR

 

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Software Advice Reviews (18)
More Reviews (22)

Showing 1-18 of 18

Aaron from Scottsdale Restorative Medicine
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

No real customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Liked there soft ware in general

Pros

I like there software in general, scheduling and itemizing unique purchases and price. This is all good if they had customer service.

Cons

Lack of support or none.. We needed help with the Faxes stopped working and tried calling and just left message. Days later no response, so we had to use another company for faxes.

Review Source
 
 

Mary Ann from Ayannah
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Your Electronic Health Record

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall ChARM EHR is very useful and effective apps to patients, doctors and medical practitioner. It creates less hassle, no long queuing and accessible data you can really save time and money.

Pros

This platform is actually good because it serves medical purposes and services related to anyone's health. It is very convenient for patients, they don't need to wait longer to fall in line they can also access the medical records and prescription through this app.

Cons

The thing that’s not good about this tool is the lagging of system at times. It is something that can be dealt with since it doesn't always happen.

Review Source
 
 

Michael from North Island Medical
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Frustrations from the beginning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Touted features sound great, but the implementation needs work. Cost is reasonable. I like the idea of the Kiosk, but the app was thrown together.

Cons

1. Customer service is on the West Coast and they do not pick up until 12:00EST
1.5 Actual team that fixes problems is in India so NOTHING GETS FIXED until the next day!
2. Customer Service rep needs to find another line of work, he does not do well with customer service.
3. Every day there are new challenges with the software. Today, all of our patients disappeared for the day, yesterday, we could not get into and view the schedule. Lets see what tomorrow brings.
4. No higher-ups we can discuss issues and the aforementioned frustrations!

Review Source
 
 

Jeremy from At Home Nutrition
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great for a small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend this to any small practice.

Pros

Easy to use. Devs are always adding features with the integrated fax being one of our favorites. Its easy to add new patients, upload files to their chart and utilize patient management.

Cons

There really isnt too much I dont like. I wasn't a fan of the new UI very much but they allowed users to revert back to the old. The newer UI does offer a pretty cool texting feature for users withing the practice.

Review Source
 
 

Matthew from Pediatric Center of Somerset, LLC
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very function... but there is a steep learning curve

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer support is excellent. You can get a hold of someone to help by email, chat, or call back. Very knowledgeable folks.

Pros

The software is very functional and customizable. It has all the necessary aspects for just about any primary care practice. There is a massive template library to choose from as well as the ability to make your own (although with the number of templates available, that doesn't seem to be necessary). Appointment calendar is nice. Has an accompaning App that I have on my phone that I can review appointments for that day or any other day. Handy tool.

Cons

There is a learning curve to modify the templates. Once you get the "hang" of it , no problem. There are many features that take some getting use to, but with some patience works well. Could get rather pricey if you have a very large practice.

Review Source
 
 

Robert from Legacy Medical Centers
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Functional, integrated, slightly time-consuming

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Great program overall, maybe they will make it so there are less tabs and less clicks to get around. If you do not have a lot of visits per week this is a great value. It may also work if you are just starting up a practice, that way you don't have to agree to hundreds of dollars per month.

Pros

-Many features, comparable to any other program out there (e.g. syncs up with major laboratories)
-Cloud based
-Works with integrated MD/DC/PT offices, so you can have many types of providers
-Great ability to customize exam forms and notes

Cons

-You are charged by each patient encounter. This can be bad if you have a high number of low-fee visits (like ancillary services). This may make it difficult to estimate how much it costs per month
-Clicking on tabs takes up time. Some programs do a better job of integrating everything into one screen

Review Source
 
 

Cindy from Advanced Integrative Health Group
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Charm EHR review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Has many features that other EHRs do not have such as open library shared amongst all users; it is completely customizeable for templates; versatile

Cons

Pay for extra services; image annotation isn't multipurpose; the app cannot be used for comprehensive visits

Review Source
 
 

KAREN from LANDMARK MEDICAL
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

SUPERVISING PHYSICIAN COMMENTS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

FLOW OF INFORMATION IN THE CHART. I LIKE THE EASE OF ACCESSING PATIENT CHARTS AND BEING ABLE TO SEND MESSAGES TO MY NURSE PRACTITIONERS.

Cons

THIS SYSTEM MAY NEED MORE DETAILED TABS FOR A FAMILY MEDICINE PRACTICE TO DELINEATE INFORMATION SPECIFICALLY FOR MEANINGFUL USE.

Review Source
 
 

Shantha from Lifestyle CenterMD
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Best EHR that I have ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have worked with several EHRs in the past. This EHR had all the features that we were looking for especially for an Integrative Medicine Conciege Practice!
Looking forward to an updated version.

Pros

Ease of use, multi-functionality, very affordable, great patient portal messaging, ability to create templates, share handouts , ability to personalize the app which the patients can access through their smart phones

Cons

E prescription - takes longer time to finish, needs updated ICD 10 codes, wish they had another option for integrated credit card transaction than Blue Fin

Review Source
 
 

Ashley from Health for Life Grand Rapids
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Well Organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our office has used Charm EHR for a couple years now. Out of all the other medical management software that we have used, we definitely like this one the best. It is very well organized, and easy to use (both for practitioners and patients)

Cons

When issues arise either for practitioners or patients, it is difficult to get the issue resolved with customer service. For example, there is a limit on the amount of messages that a patient may send to their provider, which in general is a great rule. However, the message limit is supposed to reset after each visit, and often times, it does not. Patients often get quite frustrated over not being able to reach out to their doctor, and it creates more hassle for the office as well. If there is a way this can be altered/fixed, that would be wonderful!

Review Source
 
 

Nicole from Anderson Natural Medicine
Specialty: General practitioner
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Good value for small medical office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using Charm for about 1 year and am pretty pleased overall.

Pros

I like the options to customize some templates such. I don't use billing features but it's great that it's included.

Cons

You cannot enter information directly on an invoice. For example, if you want to add a product into an invoice or a service that is out of the ordinary or brand new, you cannot just enter it and have it remain on the invoice. Everything has to be entered in inventory before hand. This is sometimes too time consuming.
Some fields cannot be modified, like vaccines. Most patients do not know details, such as injection date. This if field is required so I enter visit date and then have to make other notes.

Advice to Others

Good overall value. Certain fields are too difficult to use so I end up typing free hand into Plan section a lot.

 
 

Tanya from The Manette Clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Charm EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Charm for a year. We love the ease of use
We plan on having charm for a long time.

Pros

ease of use

Advice to Others

I would try it for a month. Compared to other EMR you will find charm..very charming.

 
 

Elizabeth from Elizabeth Guimont DC PC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Why did I wait to so long to switch to Charm Tracker!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A colleague recommended Charm Tracker for my EHR needs, so I decided to check them out. I've been a client for about a year now. I have a small practice so cost was an issue - no problem. I don't have employees and would need to know how to run the program - no problem. I wanted to make sure it was HIPPA compliant and secure - no problem!

I decided to try this EHR system as I was running out of space with filing. Not to mention the time to file away chart notes. When I do have to print off my chart notes - they look so professional.

They assign you a consultant who will train you on how to use the program. I was able to design my own chart note system. My consultant has been faithful to check in with me on a regular basis, so I feel supported. It's been a win-win system for me.

Pros

1. cost - free to join & free to use up to 50 entries per month. And the cost afterwards is reasonable.
2. reduces paper & time - frees up space - my files were getting larger and taking up room. frees up my time away from filing
3. great training and good customer support
4. HIPPA compliant and secure in cyberspace

Advice to Others

I would highly recommend this program for your EHR needs.

 
 

Katrina from Our Healing Roots, LLC
Specialty: Alternative & holistic medicine
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Excellent Choice My Small Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I started using ChARM EHR in my practice in July 2014 when I wanted to move away from paper charting. I had worked with hospital-based EHR systems in the past, and I am delighted to report that ChARM EHR has been far more reliable than the previous hospital-systems I used. I love the ability to fax and receive records directly from the system without having to print. Charting, uploading labs, uploading documents, and communicating securely with my clients has all worked well. There have been a few minor bugs along the way, but the company is very responsive to the support reports that I have sent and they are continually making improvements to the system that I love. Some of my clients have had difficulty accessing the online scheduling and filling out the online questionnaires, while most of my clients seem to use these functionalities with no issues at all.

Pros

Online faxing directly in the system
Customization of chart notes and labs
Ease of charting
Reliability
Ease of communicating with clients

Advice to Others

I wish I had started using this earlier in my practice. Start sooner rather than later!

 
 

Mikhail from The Pain Doctors
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Good free software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good free software for a star up medical clinic. I would recommend for any small clinic that doesn't want to pay for other EHR's. It has a lot of features for a free software.

 
 

Karen from At Home Nutrition
Specialty: Other specialty

September 2016

September 2016

Dietitian who needed a new system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like that is is very easy to use and has saved me a great deal of time.

Likes Least

I wish it had a better appointment reminder system.

Recommendations

It is a great system for the price. It's saved me about an hour per day.

 
 

Jeremy from At Home Nutrition
Specialty: Other specialty

August 2016

August 2016

Pretty good for a small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use, lots of options for a good price. Ability to fax and text reminders within the software. Scheduling is OK but the patient portal is nice.

Likes Least

The fax cost is a bit high for 200 pages, getting help for or tutorials can be cumbersome. Navigating the settings page takes time to get used to but once you know where to go for things its pretty simple. The text reminder function (at this time) doesn't allow for the patient to confirm appts.

Recommendations

If you are a small practice and looking for a company that is growing and always making EHR better this is the one for you. Being able to fax referral notes back to the DR inside the software is really beneficial.

 
 

Barry from Healing Provisions
Specialty: Other specialty

July 2016

July 2016

Affordable All in One for Integrative Medicine!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I have been using Charm for my Integrative practice for over 4 years. They have been really responsive to customer needs and wants. It is very flexible and has many more options for supplementation and dietary recommendations then most other systems. This at a very reasonable price (based on volume) for what is included!

Likes Least

They are having some growing pains with customer service and some times do not get issues resolved until you get in touch with a senior representative.

Recommendations

If you need the ability to offer multiple types of recommendations and learning from other practitioners shared templates, this is a great product with many options.

 
 
 
Showing 1-20 of 22

Antasia from Arizona Integrative Medical Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

ChARM is charming!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product was designed for our clinic in mind! It is so integrative, colorful, lively, and easy to use! Just less than 3 clicks and you are wherever you need to be!

Cons

Cons, anything you click opens in a separate tab. kind of annoying and can not send out mass messages at this time. if those two get things get fixed, then it would be flawless!

Review Source: Capterra
 


December 2018

December 2018

Excellent product for patients

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I use this software as a patient and think it’s fantastic. I use this product to communicate with a naturopath, and because of the nature of my treatment, there is a lot of information and document sharing. The online patient portal is one of the safest and easiest I have used.

Cons

I say this a lot, but any sort of app would be great—especially for the patient portal.

Review Source: Capterra
 

Carol from Sirius Medical Billing, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

CHARM EHR makes billing easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Charm has been effective in helping biller and provider to bill claims, recoup revenue and track unpaid balances fairly effectively.

Pros

Charm templates allow you to capture all the info on patient and insurance that you would need to bill for medical insurance. The ease of creating visits and moving them to Invoices for the biller to check and send is a time saver. Charm allows for data bases of insurances, cpt codes and DX codes that match your office practice. Charm allows me to stay in touch with my provider via their HIPAA compliant messaging service. s.

Cons

Charm does not allow for a batch statement feature. Invoices must be sent for each visit. This lack of process creates a very time consuming task for collections staff.
ERAS are not automatically downloaded to CHARM but must be created by a 3rd party clearinghouse and them upoladed.

Review Source: Capterra
 

Renee from Easton Neuropsychology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Switched from Practice Fusion and Love this Full Feature EHR

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We switched to Charm when Practice Fusion moved from their free model. Honestly, I like this software better. It is more customizable and has more included features. It runs fast, is always up, sends text appointment reminders for free and voice reminders for a low price.

I probably trialed 20 EHR systems before deciding on this one, and for the features and price point, I couldn't beat it, particularly for a small practice with multiple part-time providers, where we really can't afford to pay high prices per month for provider. Charm charges you for the number of encounters your practice has, so it remains in line with your profits.

We are a mental health practice, and while it's not geared specifically towards this, if you tweak the form templates just a little, it works just fine.

Pros

Very customizable, reasonably priced add on services, receipt printing and accounting, good email options, snotty to send patients custom forms with their initial appointment confirmation, easy repeating of medications/diagnoses/prior note, great price point.

Cons

Nothing really... Except that it's not going to help you very much with MIPS.

Review Source: Capterra
 

Lexi from Integrated Autism Therapies
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

It is functional and designed well

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software gets the job done and is designed very well. I’ve used it on both ends (provider/patient) and I have enjoyed it

Cons

There is a learning curve but that is to be expected. It takes a little time to get the hang of but once you do it’s great

Review Source: Capterra
 

Dr. Denise C from Advanced Integrative Health Group, LLC

December 2017

December 2017

Charm EHR has made managing our acupuncture practice more efficient and easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved chart notes and billing.

Pros

We run a group practice so it is great to be able to maintain standard notes and process a chart from registration to billing with ease. The integrated clearinghouse is simple to process claims and the chart notes are customizable.

Cons

The mobile apps features need to match the desktop version especially with integrating scheduling with chart notes and annotated images.

Review Source: Capterra
 

Stephen from IBS Treatment Center
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great product for providers who truly customize their approach to each patient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A much better product than my old one that is more suited to my practice of personalized health care, is easy to use, and my staff love it. And I saved money.

Pros

Overall the best option on the market for our needs and the best bang for the buck. Easy to use and easy to customize.

Cons

Is not as easy to manage multiple facilities and multiple doctors as I would like. Changing a provider's schedule is more difficult than it should be, and the system is not capable of temporarily adding a day for a provider so we have to fake it. Does not provide any marketing options.

Review Source: Capterra
 

Hrvoje from MS Center

November 2017

November 2017

I just love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price is really great and it is really good to use. We used practice fusion before but it's complicated.

Cons

inventory tracking and billing for medications we receive. And we cannot manage reports like on other EHR.

Review Source: Capterra
 

Shannon from Woodstock Natural Health Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

A but challenging to learn initially, but am really enjoying it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of access, secure, easy to review charts, HIPAA compliant

Pros

I love having integrated labs, scheduling, chart notes and billing-- having everything in one place is very helpful and convenient. I also like having HIPAA compliant messaging, and an iphone feature where I can see my schedule and treatment rwequests.

Cons

the iphone app is a bit clunky and if a patient emails with a questions I can't access their chart.

Review Source: Capterra
 

Nena from ACH Hospitalists

November 2017

November 2017

Best Small-Mid Size Practice EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All around excellent!!! Very easy to use! Has the same features as the "big" EMR companies and more! Easy to create templates and quick phrases. Integrates with e-prescribing, labs, and imaging centers. It's near perfect!

Cons

ICD 10 settings in the assessment section of the note are too restrictive. Difficult to find diagnoses at times if you do not type in the same first word.

Review Source: Capterra
 

Brenda from Cascade Acupuncture Center

November 2017

November 2017

Good and it is improving

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

easy to use for the most part...I have only used for a short time ...still learning I really like the reminders and Insurance billing

Cons

auto fill in certain places is not good like when we put in a city and if not looking close you might put in the wrong information for the address or phone number

Review Source: Capterra
 

Tricia from Creosote Health Services

November 2017

November 2017

So far we love using chARM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the portability of accessing data on any laptop or device around the office instead of having a paper chart.

Cons

We are still very new to chARM so I am sure there are many things we have yet to learn on the software. I do wish there were more how to videos to learn with the new UI.

Review Source: Capterra
 

Chelsea from Fern Valley Natural Health

November 2017

November 2017

Very effective and efficent program with many helpful features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of features available and customizable, great flexability with use base on your practice type, one size fits all program.

Cons

Customer service response time could be better, billing integration with their selected clearinghouse is problematic and requires a lot of time to set up properly.

Review Source: Capterra
 

Justin from Revolutions Naturopathic

November 2017

November 2017

Easy to Use and Powerful Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We selected Charm for the powerful charting interface. We have been able to move most all of our practice management functionality over to Charm and it keeps getting better.

Cons

Inventory management has been a challenge and multi-facility management is still a work in progress. Charm support is working hard to improve the product with customer functionality requests.

Review Source: Capterra
 

Catherine from Wellness Garden PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

This is a misleading question. My experience of the software? My experience of this class?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Listed on previous page.

Pros

Fairly easy to use.

Cons

It has many billing limitations. As well, as far as being able to evaluate the company statistics there is no function along these lines. You cannot see daily totals anywhere.

Review Source: Capterra
 

andrew from Sierra Stem Cell Institute

September 2017

September 2017

Excellent small practice EHR solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very intuitive and flexible. Lots of good options for electronic patient interaction. You can usually get someone on the phone to help with questions.

Cons

ePrescribing platform not yet approved in our state (nevada). It would be nice if patients could request their entire health record from within their PHR account, and have access to visit notes. I find the Chat feature intrusive and distracting and would like the option of having it disabled.

Review Source: Capterra
 

Shawna from Gorge Family Wellness Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

very good basic free program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

headaches, learning new interface (why? why? why?)

Pros

well, originally it was the ease of use but with this new user interface...not so certain. Like the charting feature, easy to populate fields. Also like the patient communication it provides and tracks.

Cons

the new user interface has too many too small icons with too much info on the desktop. gotta figure out what all these silly icons represent. also why make such a large leap away from what all users are familar with?

Review Source: Capterra
 

Monica from BowTie Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Charm EHR - what a gem of an EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

What a relief to find an EHR that is easy to use, very adjustable and allows for a patient centered experience. All the other EHRs that I looked at put the biller first and the patient last. We take our patient care very seriously and wanted that to be the starting point in finding an EHR that worked for us. I found Charm on the web and for the first couple of weeks, we played with it looking for something that we didn't like about it. The only thing we don't really love about Charm is that each facility has it's own calendar - not a deal breaker. After that we jumped in with both feet. The price is good, the telehealth is fabulous and the billing and eRx were easy to get started. All in all, a real winner! I expect to be working in Charm for a long time.

Pros

It looks good, it works well and the price is right

Cons

Each facility has it's own calendar. It would be easier if the calendars could overlap. We have pracitioners that work in multiple facilities and it can be confusing to keep track of thier schedules.

Review Source: Capterra
 

Travis from Dr. Travis J. Elliott

November 2016

November 2016

Great customer service and solid platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Charm for years and they have consistently improved the functionality, using the suggestions and requests of actual doctors. I now use the billing module, the merchant processing, the online calendar option, and of course the charting. I love how the entirety of my practice is run through Charm. And my patients really like it!

Pros

Ease of use, price, and customer service.

Cons

The messaging can be a bit clunky. The billing reports are not as customizable as I would like.

Advice to Others

Awesome option for a small practice that can't shell out for a bigger competitor.

Review Source: Capterra
 

Sherri from Balance in Health

November 2016

November 2016

Best thing our practice ever did.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our practice used to be all paper based, we signed up to charm in 2015 and it has been the best thing we ever did. It has saved us time by having everything in one system. It has saved us money by cutting down on our paper usage. It makes tracking claims so easy. The best part is we are now totally Hippa compliant and it has improved communication between our practice and patients. The support staff is excellent and quick to respond to all of our inquiries.

Review Source: Capterra