



Appointment queue




Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Chiron Health
Chiron Health is a cloud-based telemedicine management solution designed for practices of all sizes. It offers EMR integration, eligibility check, workflow management, video calling and HIPAA-compliance. Android and iOS apps are available for mobile devices.
Chiron Health allows users to schedule appointments with patients based on practitioner availability. The product integrates with multiple practice management systems such as drchrono, CareCloud, Greenway Health and athenahealth.
Chiron Health also features eligibility checks to verify insurance information and informed consent documentation. The solution is able to automatically calculate patient payments such as co-pay and co-insurance.
Chiron Health also offers patient workfl...
Appointment queue
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
April 2018
Tiffany from OB/GYN Associates
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Awesome way to work with my patients!
Pros
1. It's easy to use 2. my patients love the app & the ability to video chart at their conveniance 3. there's always a support person available
Cons
1. At times, the connections may be a little bad (but I don't think it s a software issue) 2. the sidebar does not always auto-refresh ( but the feature itself is great!)
May 2018
Maggie from maggie yu
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
More than 2 years in and I still love it
Has made telemedicine EASY to delivery to my patients the past 2+ years. And love the staff's ability to show insurance coverage for these visits..which is invaluable.
Pros
Easy to use for patients, clinical staff, and for providers. Integration into Athena for scheduling and for collecting copays. Support staff available at a moment's notice and has been highly responsive to help trouble shoot problems, which are often user error on the patient's end and NOT due to Chiron software or support. Highly responsive company and quality product.
Cons
Despite making things as easy as possible for patients, some patients are just slow to adapt to their own local tech challenges but support staff has been very helpful to trouble shoot w/ patients when that does occur, which is a minority of the time. And once someone has troubleshooted it once, they don't need to be again.
December 2020
enoch from Effesus Technologies
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2020
Telemedicine on the go
Pros
do you need to book an appointment with your doctor? look no further ChironHealth is the best for you. Easily confirm your insurance information and payment method and consent to the telemedicine plaform just as you would if you walked in to the hospital. and i love the fact that it can be accessed through every device from web, to android iphone. get notifications via text or mail of your next appointment with the healthcare provider. the best way to contact a health professional within this covid period without risking contracting the disesase
Cons
everything works perfectly unless when you lose internet connection during the session
October 2020
Verlyn from Utah Navajo Health System, Inc
Company Size: 201-500 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
2.0
October 2020
Glad to be done with Chiron
After over a year of struggle we finally gave up on Chiron. We found dealing with Chiron to be highly frustrating with terrible service and poor product. All in all we are glad to be off it.
Pros
It seemed to be a good choice upfront and during sales cycle but then went down hill from there.
Cons
. There were lots of issues with setup and implementation and it seemed we were either ignored or setup wrong or just plain forgotten about. It took months to get things straighten out and that was PRIOR to COVID. Yes we started ramping up for telehealth before COVID hit. 2. Support has been atrocious. Yes I know COVID threw everyone for a loop, but when it takes literally weeks to get responses to questions or changes it just isn't workable. 3. Billing has been a constant challenge. We have to check every invoice to make sure they billed correctly and several times have had to have something fixed and refunded, etc. This included an overcharge on the final invoice that they would never respond to us on. 4. Our providers said that they don't like Chiron and find it confusing and frustrating to use. 5. Our patients have expressed they find it to be difficult to use. 6. Many of our patients don’t want to give an email – they want to do everything via phone and text, but Chiron requires an email. 7. We have found that Chiron does not seem to work well with patients who have very poor bandwidth and high latency. Chiron seems to have need a lower latency and higher bandwidth requirement than our patients have and more than other providers 8. We paid $2000 for the white label fee and nothing happened with it. When we asked for a refund they offered $600 back – but they did nothing on it.
November 2018
Kathy from Texas Sleep Docs
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Chiron is a very good telemedicine platform
Pros
Easy for patients and providers to use. Reliable audio and video quality. Able to expand my practice to other locations without the expense of opening satellite offices. Great pricing.
Cons
Verification of the patient's insurance coverage is not always reliable. Not as robust as I would like (great features would be a chat box between patient and provider and the ability to share my screen with the patient to show them test results).