Awesome way to work with my patients!

Pros

1. It's easy to use 2. my patients love the app & the ability to video chart at their conveniance 3. there's always a support person available

Cons

1. At times, the connections may be a little bad (but I don't think it s a software issue) 2. the sidebar does not always auto-refresh ( but the feature itself is great!)

More than 2 years in and I still love it

Has made telemedicine EASY to delivery to my patients the past 2+ years. And love the staff's ability to show insurance coverage for these visits..which is invaluable.

Pros

Easy to use for patients, clinical staff, and for providers. Integration into Athena for scheduling and for collecting copays. Support staff available at a moment's notice and has been highly responsive to help trouble shoot problems, which are often user error on the patient's end and NOT due to Chiron software or support. Highly responsive company and quality product.

Cons

Despite making things as easy as possible for patients, some patients are just slow to adapt to their own local tech challenges but support staff has been very helpful to trouble shoot w/ patients when that does occur, which is a minority of the time. And once someone has troubleshooted it once, they don't need to be again.

Telemedicine on the go

Pros

do you need to book an appointment with your doctor? look no further ChironHealth is the best for you. Easily confirm your insurance information and payment method and consent to the telemedicine plaform just as you would if you walked in to the hospital. and i love the fact that it can be accessed through every device from web, to android iphone. get notifications via text or mail of your next appointment with the healthcare provider. the best way to contact a health professional within this covid period without risking contracting the disesase

Cons

everything works perfectly unless when you lose internet connection during the session

Glad to be done with Chiron

After over a year of struggle we finally gave up on Chiron. We found dealing with Chiron to be highly frustrating with terrible service and poor product. All in all we are glad to be off it.

Pros

It seemed to be a good choice upfront and during sales cycle but then went down hill from there.

Cons

. There were lots of issues with setup and implementation and it seemed we were either ignored or setup wrong or just plain forgotten about. It took months to get things straighten out and that was PRIOR to COVID. Yes we started ramping up for telehealth before COVID hit. 2. Support has been atrocious. Yes I know COVID threw everyone for a loop, but when it takes literally weeks to get responses to questions or changes it just isn't workable. 3. Billing has been a constant challenge. We have to check every invoice to make sure they billed correctly and several times have had to have something fixed and refunded, etc. This included an overcharge on the final invoice that they would never respond to us on. 4. Our providers said that they don't like Chiron and find it confusing and frustrating to use. 5. Our patients have expressed they find it to be difficult to use. 6. Many of our patients don’t want to give an email – they want to do everything via phone and text, but Chiron requires an email. 7. We have found that Chiron does not seem to work well with patients who have very poor bandwidth and high latency. Chiron seems to have need a lower latency and higher bandwidth requirement than our patients have and more than other providers 8. We paid $2000 for the white label fee and nothing happened with it. When we asked for a refund they offered $600 back – but they did nothing on it.

Chiron is a very good telemedicine platform

Pros

Easy for patients and providers to use. Reliable audio and video quality. Able to expand my practice to other locations without the expense of opening satellite offices. Great pricing.

Cons

Verification of the patient's insurance coverage is not always reliable. Not as robust as I would like (great features would be a chat box between patient and provider and the ability to share my screen with the patient to show them test results).