Chiron Health Software

I have been with Chiron for @ 5 years and am impressed with how they have and continue to integrate functionality. Their support team listens and supports our practice and our patients

Pros

It allows me to see patients virtually and bill them in the same session

Cons

Reliant upon internet connections which is not always perfect

Overall, it is a great platform for connecting with clients. It's helpful that it keeps track of time and the scheduling features are very easy to use. Additionally it allows you to charge clients directly and modify fees if necessary.

Pros

It is very straight forward, easy to use, and simplistic in terms of the functions and options.

Cons

It tends to freeze and often have issues with volume.

Pros

I like the ease of the software. It is very convenient for both practitioner and patient. It allows appointments to be kept regardless of bad weather. It attracts patients from further distances as they don’t have to worry about traveling far to keep their appointment.

Cons

There have been technical glitches: for example the screen sometimes “freezes”.

Revenue generation by allowing me to see pts when I am away from the office

Pros

I can use anywhere and pts seem to like it.
It generates revenue for my practice.
Integrated with my emr

Cons

Still too soon to say. I have only been using for about 6 weeks.
Training and follow up fro. The company

Pros

Chiron has provided an easy way for our practice to review lab results and do medication follow ups without requiring the patient to come into the office. Patients are happy to not commute or have to wait for me if I am running behind in office that day.

Cons

If the patient has a poor connection, it has dropped the patient and told me appointment is over. This has only happened once, but it taught me to instruct every patient to check their signal/connection prior to appointment time.

Pros

It offers convenience to both myself and my patients. I have many patients who live in rural areas far from my office, and this service has allowed them to receive excellent medical care without the commute. Customer service has been prompt when we have needed to reach out. The majority of patients have no problems using the software.

Cons

Patients who are very uncomfortable with technology have a hard time using the service and we have had a few issues with poor connections. Coverage for non-commercial insurance is not guaranteed.

Has made telemedicine EASY to delivery to my patients the past 2+ years. And love the staff's ability to show insurance coverage for these visits..which is invaluable.

Pros

Easy to use for patients, clinical staff, and for providers. Integration into Athena for scheduling and for collecting copays. Support staff available at a moment's notice and has been highly responsive to help trouble shoot problems, which are often user error on the patient's end and NOT due to Chiron software or support. Highly responsive company and quality product.

Cons

Despite making things as easy as possible for patients, some patients are just slow to adapt to their own local tech challenges but support staff has been very helpful to trouble shoot w/ patients when that does occur, which is a minority of the time. And once someone has troubleshooted it once, they don't need to be again.

Allows me to see more patients during my schedule and cuts down on a lot of call back times to patients.

Pros

I like the easy to use platform. It is very quick and easy to sign on and be in an appointment within minutes. I also like that you can see the patient status from the home page.

Cons

I have no complaints about the actual software. Overall my experience with customer service/tech support has been very good. THere have only been a couple instances where i needed help quickly and there was a little bit of a delay in response.

Pros

1. It's easy to use
2. my patients love the app & the ability to video chart at their conveniance
3. there's always a support person available

Cons

1. At times, the connections may be a little bad (but I don't think it s a software issue)
2. the sidebar does not always auto-refresh ( but the feature itself is great!)

Pros

Athena integration is pretty basic, pulls insurance data, runs a telemed eligibility scan and lets you know if the visit is covered with their copay. So far, no major issues. It performs as promised as long as you and the patient have a strong internet connection. For basic virtual visits, it works just fine.

Cons

If you are looking for a fancier or more comprehensive solution to share your computer screen, documents, images, etc. this is not the telemedicine platform for you.

increased productivity, increased client satisfaction

Pros

Exceptional support and troubleshooting available quickly during times of use, for any problems I am having and end users as well. Easy to set up and use, high quality Chromebook provided, great quality video and audio so long as end user's WiFi connection strong. Great people to work with at all levels of company.

Cons

At times quirky, as all software can be. And figuring out the workarounds is key, again as with all software. On the good side, the company is very receptive to feedback and to improving their product and user experience.

Pros

I like the IDEA they have to help practice with telemedicine.

Cons

They do not have good software that works. I gave chiron many months to fix problems so I could utilize this in my practice. I actually lost money. I got charged per month for service and never got that out of it. Example: Telemed at 9:00 am could not log on with out help till about 9:45 am so I could have seen 3 patients in the time I was trying to resolve issues with the software. They blame connection... well my patient did this last month and now cannot log on. I was pro active in having patient participate in the program, I even made fliers for this service. After these troubles, my patients refuse to do it again. Such a head ache on their end and mine. I am choosing to stop service with this company and look somewhere else.