About Community CareLink

Community CareLink by First Call is a cloud-based electronic health record (EHR) and practice management system designed specifically for mental health facilities and substance abuse centers. The solution is fit for midsize social service agencies, drug courts and other organizations. 

Features include treatment options, progress notes, narrative reports, custom templates, ad hoc reporting and a patient portal. The billing module offers capabilities for eligibility inquiries, EDI support, batch posting and a billing dashboard.

The patient scheduling application also offers appointment reminders and First Call will provide outsourced medical billing services to those agencies that don't want to manage their billing in-house. 

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

5 Reviews of Community CareLink

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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January 2021

Delaney from Amethyst Place

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Game Changer!

I love it. I've been impressed from day one and it only gets better and more useful!

Pros

This software consolidated all of my work into one place, made documentation secure and straight forward, continues to open new doors and opportunities to improve the work I am doing, and put our entire organization on the same page!

Cons

This software is capable of SO MUCH that it takes time to learn all the ways it can help the work you do. It takes patience, exploration, and asking questions to mold it to your job.

January 2021

Janet from Amethyst Place

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2021

CCL Review

I love how easy it is to look up things put in the narrative I would never be able to remember.

Pros

As the program manager, I have numerous moms to track attendance, etc. This is one of the easiest formats for our non profit and it is extremely flexible.

Cons

The more I use the program, the easier it gets. There are functions I am just learning about and maybe continued education might benefit me and new employees.

January 2021

Sarah from Amethyst Place

Company Size: 11-50 employees

Industry: Civic & Social Organization

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Highly recommend and great customer service!

Pros

The Community Care Link team is incredible to work with. This is the first EMR our smaller social service agency has ever used after 20 years of using paper forms and Excel. They completely walked us through the design and implementation process and continue to be a helpful ongoing support (and without added cost). Their system is very customizable and fairly easy to navigate, even for those with limited tech skills.

Cons

It can be a little slow at peak times, but nothing unmanageable.

January 2021

Gina from Amethyst Place

Company Size: 1 employee

Industry: Apparel & Fashion

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2021

Supportive Housing applications

I like the process as a whole.

Pros

Entering urine test results, adding information that was updated and new as I received it from case worker are treatment program.

Cons

It should be a little easier to add to Mother's page children etc.

January 2021

Amanda from Amethyst Place

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

January 2021

Great case management tool and customer support

Their staff came to meet with us several times to develop just what we wanted/needed and customize it for us; then they trained us on how to use it and continue to always answer all of our questions and make changes as necessary. It's made our data and record keeping MUCH easier to deal with and report on.

Pros

It's fairly easy to jump in and start using it. Great search functionality.

Cons

Sometimes it runs a little slow (probably too many people on the server at once) and it takes multiple steps to go from a screen on one person to the same screen for another client.