Crystal PM

The best part is there is no cost for machine integration into Crystal PM.

Pros

A customizable software for electronic health records. Whether you have a vision therapy practice or contact specialty practice or both, you can customize the Crystal PM EHR software to your specific needs. You have the option of starting your own exam record template from scratch or building upon and copying someones exam template. Adding or deleting certain parts of an examination record template is easy to do on Crystal PM.

Cons

Because it's so customizable to design your examination record template, the process to design, organize, and adjust your examination record template can take some time especially starting from scratch.

Perfect for our Vision therapy Office

Pros

I love how you can record each session you have with a patient and easily see the previous sessions to compare how they have improved. Also it allows our doctor to go through our notes and see how the patients are doing. The Calendar works great! There is a place to put the schedule of each vision therapist so we can see everyones schedule at once. Helps plan who has an opening and if we need to more patients around.

Cons

There has been a slight glitch when the doctor and one of the vision therapist are in the same patient's file the notes of the doctor will not be saved. This only happen a few times tho. Overall great management system!

Crystal Practice Management was one of the best choices when we switched.

Pros

They made the transaction really easy for us and they were there for us every step of the way. Not to mention they are paired with a lot of other side companies.

Cons

Our billing is still a little confusing but still better than what it was.

Nice program for all office needs

Pros

It's great and easy to use for scheduling appointments, patient data management, and inventory control!

Cons

I really don't like how it's incompatible with Apple products.

I love this program

This program a must for our office. we have been using it for years and couldn't do without it. We rely heavily on this o do our scheduling, billing, etc.

Pros

the ability to update every so often and bring n\more to the table!

Cons

None!

Wish we would have switched a couple of years ago!

Everyone with Crystal Practice Management we have dealt with is more than helpful. We are thrilled to have moved over from a very glitchy and not user friendly program.

Pros

The program is completely customizable. If you take the time to work on what is best for your practice, the ease of use is incredible. Tech support is very prompt and patient with questions. If you ask for something out of the ordinary, most likely your request can be accomodated.

Crystal Practice Management is the only software we use in our optometrist office and we love it!

Pros

Crystal PM is very user friendly. It is easy to input data (patient information, prescriptions, billing, etc).

Cons

I wish it had a more updated and modern look to it, but that is probably the only thing I would consider to be a con.

User friendly.

Pros

Easy to enter lab orders, our opticians love CPM. Also scheduling appointments is easier than other EHRs, it will link the guarantors' information, including insurance to another patients record.

Cons

Only one optician can work on entering inventory , for one manufacturer. We wish the "waitlist" , "Current room list"and the "Close" tabs were farther apart on the screen.

Easy to Use

This program is AWESOME!

Pros

The software is easy to use, highly customizable, simple, and very versitile.

Customized letters are easy to generate.

Scheduling can include billing info that can be pulled into a routing slip and previous diagnoses can be pulled forward to new routing slips as well.

Recurring appts are an excellent feature as well.

This software is an excellent program for general practices and specialty optometry practices that have unique testing needs.

Cons

The software doesn't have timeclock calulations for employees that work on an hourly wage base, but I don't know how many software programs even offer that feature anyway.

Switching Softwares

The representative who led our demo and has been our main contact point, was helpful, available, and knowledgeable! Thank you!

Pros

This is the most optometry-friendly software our office demoed out of five other softwares. It was the only one to please our optical, medical, front desk, and billing department. The doctors were pleased with how customizable all of the features were, and the front desk/billing department were happy with how seamless having the cloud based system was. 5/5!

Cons

Our office is still evaluating if now is the time to switch systems and if the cost will be worth it.

Great for PM, not so great for accounting

Pros

It is easy to use and works well for front office. It allows you to show patients their test results quickly and makes scheduling for various doctors easy and well organized.

Cons

The area for inventory is rather burdensome and there are some issues which, if addressed, could make it a smoother operation.