A+ DELPHI Psychology and Psychiatry Billing Software

4.62 / 5 (39)

Our advisors have recommended this product 11 times in the last 30 days

About A+ DELPHI Psychotherapy Billing Software


A+ DELPHI32 is an on-premise billing, scheduling, and patient records management system designed specifically for small mental and behavioral health practices. The comprehensive program meets the needs of all types of mental health providers, including therapists, psychologists, psychiatrists, social workers, and counselors. A+ DELPHI is also used by medical billing services with a particular focus on mental or behavioral health clients.

DELPHI32 tracks all aspects of accounting including billing, invoicing and expense management. Features of A+ DELPHI32 include flexible fee schedules, patient statement generation, batch insurance claims submission, A/R reporting, scheduling, customizable progress notes, and a customizable face sheet.

With built-in expense register, users can track and record all kind of expenses at one central place. The solution also helps to track all practice activity by referral sources such as word of mouth, yellow pages and agency.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

39 Reviews of A+ DELPHI Psychotherapy Billing Software

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(26)

4 stars

(10)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 39 reviews

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July 2018

Bobbi from ABR Counseling

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Best Psychotherapy Billing program on the market!

I had absolutely NO/zero knowledge of medical/psychotherapy billing. I had to help when the former billing person was not able to continue handling the this for our practice. I have subsequently been able to handle all the billing for a small but busy practice. Here again, their support both live via the telephone and watching their video instructions was really helpful. I highly recommend DELPHI PBS. I use the basic billing program, however, they offer everything and more than other similar programs - progress notes, invoicing, electronic billing, etc.

Pros

After reviewing and taking advantage of "free Trial" options of other programs, I found DELPHI to be the best program for my needs. Great support, easy to understand instructions, notifications of updates. DELPHI offers easy to follow video instructions showing "how-to" most problems or questions that arise as you set-up and use their program. The initial investment in the program is very fair and the annual renewal fee is less than I can spend on taxis in NYC in a day!

Cons

Making changes to a diagnosis has been a slight complication, at times. Also, adding new diagnostic codes can be tricky only because you don't make these change often. In each case, I have been able to accomplish what I set out to do.

January 2018

Carol from Private Practice

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Best decision I made for my billing software

If you are considering billing software, get Delphi. A colleague who ran her own billing service recommended it to me and I have thanked her numerous times ever since.

Pros

First of all, it never breaks. Even though I back up regularly (and it invites you to back up every time you log off), it just performs perfectly. Will (the developer) keeps up with all the latest changes in the insurance/billing arena and updates the software whenever there's a change. I've been using it for 30 years! Started with DOS and made it through all the iterations of Windows, now using Windows 10. The interface with electronic billing happened seamlessly. I hear colleagues complain about their software, but I just smile and know I've got the best thing going.

June 2016

Jerome from Psych Services LLC


Ease-of-use

4.5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Useful, frequently updated software with rapid assistance

Pros

We used Delphi for over 6 years until office closed for health reasons. Will Pardy (who wrote and updates Delphi) answers the phone and has responded to our crisis by extending our ability to use the program until our state's 7-year record retention status ends. We have used the billing and report features more than others, but found it easy to learn, rapidly responsive to changes in the field [especially through changes in CMS forms, CPT codes, and ICD9-->10 codes]. Easy to teach to new office person. Looks ideal for a young practice that wants low cost, wide range of services, hand-holding when needed, and solid assistance [not a barely trained voice from another country in tech non-support]. Also set up for multiple practitioners.

Cons

It doesn't have the bells and whistles of the more expensive programs

July 2018

Yvonne from Awareness Counseling

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

July 2018

This software is so dependable and the support is always available and helpful.

This software has made the business side of our practice manageable, leaving more time for our patients, and our getting home earlier every night!

Pros

This software was easy to setup because of the technical support we received from Will. He also walked us through the best day-to-day practices and is always available for questions,

Cons

We have used this software for some 10 years and cannot find any downside. And we would have mentioned it!

December 2014

Les from Suga Neuropsychological Services


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2014

We use Delphi for our scheduling and billing of Neuropsychology.

Pros

I am a neuropsychologist and I use the program primarily for billing purposes. I have found it to be very easy to learn and use, and found it to work quite reliably. The owner of the company is extremely helpful and nearly always available to assist with problems.

Cons

There is a screen on the program called "The Scheduler" which is often difficult to navigate in, particularly if you are in a hurry or have a patient on the telephone who either wants to change the appointment or confirm when it is. I would like to always have it display a month at a time, but it defaults to an odd display that is not user friendly or efficient in normal office activities. While the program does do well with Medicare billing, it is not setup to easily interface with that vendor. It took considerable work, back and forth with the vendor, to get everything set up to work with Medicare, which caused significant headaches, payment delays, and other difficulties for these patients. Given that Medicare is such a large payer these days, the formatting difficulties with this vendor were difficult to understand. However, once it was eventually formatted, it has worked well since.

April 2016

Julie from Julie Ryder PMHNP


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2016

good learning experience but happy to move on

Pros

I appreciated the entrepreneurial aspect of this company, being a local start-up that had not succumbed to corporate take-over, and therefore able to maintain a personalized approach to customer service.
Use of this software was instrumental in allowing me to start a solo practice and to gain an understanding and appreciation of the nuances of billing, third-party payers, collections, and accounting involved in owning a small business/private practice.
While it was always my intention to progress to integrative, full use of the program, such as scheduling and documentation, I only used it for claims submission, billing and accounts. After nearly two years of trying to manage all aspects of a private practice, I hired a practice manager and a billing service, which was 'the best money I ever spent.' It was another year before I was ready to adopt a full EHR/PM system, at which time I did not reconsider Delphi.

Cons

While I appreciated the easy access to the owner-operator of Delphi, I found him to be impatient and even rude at times. I tried not to take it personally, rationalizing that his is a technical mind trying to deal with clinicians whose minds operate differently, and that this was a pretty steep learning curve for a provider without training in billing, accounts receivable, software technology or electronic medical records. But I came to procrastinate and dread the need to seek his help.

May 2017

William from self employed

Company Size: 1 employee


Ease-of-use

5 of 5

Functionality

5 of 5

May 2017

A very happy user for over 20 years

Pros

Delphi has all the features I would want. It is easy to use. It has been a life saver as a solo practitioner who who doesn't have support staff. The telephone support (when you need it) is terrific and - you can take it to the bank. You get the developer on the line who will solve any problem quickly.

April 2017

Barbara from Lifeworks Counseling Center

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Great billing software

Pros

The software has lots of features; we haven't even used all of them and still have all we need. The customer service is excellent. Will is always very helpful when I have questions about the software, and he calls back promptly when I have to leave a message. There are a lot of instructional videos that have helped me tremendously. It's easier for me to learn how to do something when I watch someone knowledgeable perform the action.
Good instructional videos

Cons

The thing I have had the most trouble with is understanding how to do advances. I don't know if it's because the operation isn't as simple as it could be, or if my brain just can't grasp the concept.

November 2015

Tara from Tara Mesward Counseling, LLC


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2015

Wonderful product!

Pros

This is an email I wrote to the owner and developer:

Hi!

I just wanted to write you to say thank you for all of your help - all the time! I just recently had to redo a bunch of claims for an insurance company that was being finicky, and I knew how to do it from your out-of-the-box thinking and you walking me through it last month with the ICD-10 changes. I really appreciate all of your help. My husband's a software developer, and I've learned that devs don't necessarily LOVE helping users who get confused and aren't inclined to think how the software wants us to think all the time ;)
But it's been incredibly helpful to have your help when I've needed it instead of being passed around on the phone from customer service rep to rep - all of which aren't able to help.
Anyway, I hope you have a great rest of your day. And thank you for providing a really great product!

Cons

Some functions are not intuitive for someone who's not extremely tech-savvy, though they're easier to figure out after you've had guidance/watched the tutorials/asked for help.

February 2017

Nancy from Allied Addiction Recovery

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Everything we could ask for

We have been using A+ Delphi for almost 1 1/2 years and we could not be happier. It's very easy to use. The customer service is exceptional. They answer the phone almost every time we call and if we get the machine, they are back to us within the hour. I would highly recommend them!

Pros

Ease of use, Customer service

Cons

None

February 2017

Sabrina from InstaFame Marketing

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Great functionality and easy to use!

Pros

This software was easy to set up and the functionality of it makes it simple to show the team how to use it.

Cons

I had a few problems with set up but Customer Service was able to walk us through properly setting up the system.

February 2016

Craig from GreenTree Counseling LLC


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2016

Amazingly simple to use and effective! Phone support is awesome!!

Pros

While the product itself is almost self explanatory, support from their office has been a life saver and possibly a business saver. I lost my billing clerk and was faced with what appeared to be an overwhelming task of learning my billing process (small outpatient mental health clinic). Within minutes with the phone support person, the three months of back logged billing was out and I was starting the process of learning this logical and powerful tool. Now after only hours of use, I am recording billing, sending out both electronic and paper billing. I also have almost mastered the reconciliation of client accounts. Wonderful stuff and without the phone support, I might not have even tried to use this convenient and almost self explanatory software. A client for life!!!

Cons

I have no complaints and no suggestions to improve this product. It does what it advertises and covers more than I can actually use as an owner/single clinician.

May 2016

Phyllis from Agape Christian Counseling Services


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2016

Fantastic software! Tracks everything you need for your clients.

Pros

Very user friendly - - easy to learn. Excellent support. Love the training videos which lay a great foundation for teaching someone how to use Delphi.

Cons

If you make an error when writing-off a balance, you must delete the transaction and start over.

May 2016

Jenn from Inspiring Enterprises


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2016

Using Delphi

Pros

Working with my rep is amazing! He's easy and very approachable! Even when it's things that we've talked about several times before.

Cons

Having to enter my own EOB. Not having a place to store my documents. I really wish it was similar to Simple practice.

January 2016

Barbara from Time 4 Change Counseling, LLC


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

January 2016

Great product and great support

Pros

The software makes billing quite easy, even for a psychotherapist who is more right-brained than left-brained.

Cons

It takes awhile to get the hang of the software, but it's worth it.

February 2012

Michael from Michael A. Christenson, Ph.D.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2012

I have been in full-time solo private practice in psychology for over 20 years, and have used A+ DELPHI for my computerized billing consistently since that time. The ease of use, flexibility, and ability to correct my errors has been very important to me. The software has continued to change and improve over time. There is openness to feedback from users, which I appreciate. I have called Will over the years and have found him very helpful in giving me clear and specific information. I believe that Will is very invested in producing the best, most user-friendly product possible. This system has sophistication and capacity that may not be obvious to a first-time solo user. My current use represents only a partial utilization of DELPHI. In my geographical area it is used by professional billing services, serving many therapists. Because it is so easy to use I have saved time and money by simply doing the billing myself, but using a local service would be an easy option whenever I change my mind.

December 2015

Martin from Martin Seif


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2015

This program makes my life easier every day

Pros

I like the intuitive interface that allowed me to start using the program right off. I like the "built in" personal support from the software creator (it involves a required yearly fee) that showed me how to set up my practice, and make the transition from another practice software program. I appreciate the flexibility of the program, and the ability to look back and find and correct any entry mistakes. I like the pop up boxes that warn me when I forget to fill in a field. I like that there are many, many features that I can draw upon (I admit that I haven't used a lot of them)-even though I have now been using Delphi for almost three years.

Cons

I initially found the "financial history" screens very confusing, although I did figure them out on my own without contacting customer support.

December 2017

Susan from Paramount Behavioral Health

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Easy, efficient, and very user friendly

Great software and great price and support. You won’t be disappointed.

Pros

This software is very easy to navigate even if you are not real computer savvy. Love the scheduler, billing, appointment reminders, and GREAT customer service. Will is always there and very patient in helping with questions. So nice that you get to try it out for free before you buy in so that you know exactly what you are buying! I cannot say enough good about this software and Will!!!

February 2012

Terry from Terry Vreeland, MFT


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2012

When I ventured into my own practice full-time, I had been asking around about how to do electronic billing. My practice was small, sort of a side thing while I maintained full-time employment with a psychiatric group practice. Most, if not all, of my clients from that group continued with me in my individual practice, and I was confronted with folks who were accustomed to paying a co-payment and having the rest billed. This was in 2004, and along with the anxiety of "can I manage this" came the necessity of learning quickly. Bottom line was taking the plunge and acting on the recommendation of a medical billing person, I found Delphi PBS. The access to their customer service was a factor in my choice. I was up and running quickly, and electronically billing before the end of my first month. Steep learning curve, but with help and determination, it worked. I'd advise anyone in practice to use it; I don't believe that it can be beat.

January 2017

Linda from Psychotherapy Assoc. of Garden Grove

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Linda L Schnaible

Love this program and easy to use for both me and my office staff. Called at a couple of times that he was busy and he still took the time and helped me. I really like the live support and his expertise with his program.

Pros

The program is a breeze to learn and it's everything I need to run my practice. My office staff also loves it. Much easier than previous programs.

Cons

I haven't found any yet. Had a little bit of trouble managing the download on one of my computers but no problems with the program.