DoctorConnect Software

"No- shows" have dramatically declined and patients tell us how much they appreciate getting a text or email (vs. the standard "day before call reminder" we always did in the past)!

Pros

1. The price and the fact that for low cost we could improve the bottom line so easily.

2. Dr Connect will call, email, text our patients both 3 days prior AND the day before! Patients can also tell us which type of connection reminder they prefer.

3. Catherine Samples (support @ DoctorConnect) was patient, understanding, truly figuring out our office's particular needs. And she was ALWAYS available right away when we called!

Cons

It took a little time to link it up with our own scheduling software, but it has been done!

If we have to cancel appointments, we don't have to call patients. You can send them a message.

Pros

Easy to navigate! This system saves a lot of time.

Cons

I really haven't had any problems. It has worked really well for our practice.

Pros

I like that I can send out mass notifications to patients when a doctor needs to reschedule for the day. It saves me time from having to call each patient.

Cons

So far so good. I have no complaints at this time for this software. Hopefully it will stay that way.

Pros

Easy to use. Anyone in our office can call in with an issue, the staff with DoctorConnect is always friendly and willing to help get the situation resolved.

Cons

I wish that our phone number would show up for a return phone call when the appointment reminders are sent out. It's sometimes confusing to the patients on who is actually calling them.

Pros

It is user friendly. I assign staff to monitor specific providers. Reminders are sent via text, email and voice call. Custom messages can be sent in the event of reschedule or emergencies. Patient reviews are easily accessible.

Cons

the black out time confuses paitents. If they reschedule after their original appointment is queued to be sent, They receive the original time reminder.

Less no show appointments

Pros

Lets you know what patients want to reschedule days before appointment. Opens schedule for new appointments

Cons

Patients get calls on Sunday's after 7:00 pm Example P Ross apt 4-13-18 received two calls on a Sunday after 7:00 pm. Please remove calls after 3:00 on Sundays

Pros

This program is beyond easy to use!! The training was super easy. Training others on the program is easy. It works with our EHR system!

Cons

Not being able to change a phone number in real time. Sometimes we realize the ph number change and when we want to change and reset the number we cannot. It would be nice to have this function!

Pros

WE love their flexibility of the program and teir ability to interface with our EMR while remaining cost effective

We are now saving staff time from having to make these individual calls to the large volume of patients seen daily within our practice. The secretarial staff is now making better use of their time in preparing the physician clinics.

Pros

The functionality of being able to do an emergency blast to all patients within the doctors schedule when the office has to be closed for inclement weather. Used it and it worked great!

Cons

Haven't had any cons that I've faced yet! Any hiccups that occurred when we were first loaded and began using were immediately taken care of. Very impressed.

Pros

The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders!
You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny.

Cons

It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great!

Pros

It is easy to use and all the patients like it and seem to be able to communicate with us very simply.

Cons

The IT support isn't available 24 hours a day so it doesn't always get resolved when its needed only on business days.

Pros

Us not having to physically call the patients but allowing Dr. Connect to do this. If we need help we can reach out via email and someone will contact us within 1 day.

Improved number of No Shows, reduced front desk tasks, patient like it & respond better, improved response to recalls, cancellations earlier so appointment can be utilized, generate more income.

Pros

Ease of use, patients very happy, no show significantly reduced, texted recalls are generating more appointments than mailed recalls. It has changed the whole dynamic of the front desk work tasks. Everything is customization-text messages, emails even voice messages. I can have different messages based on appointment type. I can send "special" messages.. eg. the item you ordered is in, the doctor is running late etc. This product can just do so much. I couldn't be happier or more satisfied.

easy to use on all software, no issues of concern to address. Happy with product

Pros

The system is very easy to use, great support staff, always there to answer questions, very happy would recommend

Pros

We love the affordability of Doctor Connect ! Couldn't be happier with the super friendly customer support of my wonderful sales Rep. Her staff training has been of great benefit to our Family Medical Practice.

Cons

Wish there was more I.T support available on Sundays . However, the issue was resolved quickly on Monday morning.