Doxy.me Software

4.17 / 5 (140)

About Doxy.me


Doxy.me is a cloud-based electronic medical records (EMR) and telemedicine solution designed for practices of all sizes. The solution is HIPAA-compliant, and Android and iOS apps are available for mobile devices.

Doxy.me allows patients to start sessions by clicking on a URL shared via email or SMS. The product also features a live chat within the telemedicine interface.

Doxy.me allows practitioners to view lists of upcoming appointments and transition between appointments. Patients can use online check-in which automatically updates the doctor’s patient queue as soon as a patient is available.

Doxy.me enables users to send patients text, videos and images while they wait for the video session to start. The product also records meeting history, including patient’s details, date of appointment and call duration.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

140 Reviews of Doxy.me

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(59)

4 stars

(59)

3 stars

(12)

2 stars

(7)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 140 reviews

Do you use this product?Write a review

April 2019

Kyle from Triple Willow Mental Health, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

Social-Forward Healthcare

I have had VERY few hiccups with quality, connectivity, and other technical issues, but they appeared to be concentrated around the time a major overhaul of the aesthetics and features was taking place. I love it, my patients love it, and my staff love it. We have attempted other programs with "better" functions, but those fell with empty promises and the "added functionality" was marketed to make work flow simpler, but they were just so much more confusing than Doxy. We are really please with Doxy, and don't foresee a change in any near future.

Pros

I love the simplicity for patients to be able to access my virtual waiting room from anywhere. The features, as needed, is a great functional option; we're a nonprofit clinic and don't need all the features every day and don't need the cost to branch over every day. So, having the option to have them for a particular day is best for growth for any sized company and in any direction. Several other products were charging upwards of $300 per month when it was just me trying to reach patients in rural farming communities to prevent 3 hour travel times to get to the office. Doxy saved the day. Tele-health should be for ALL, not only those willing to pay the cost for convenience.

Cons

Not much; I do wish the app was still around. That made it easier for Providers on tablets, and notification when the Patient is in while multitasking.

Response from Doxy.me of Doxy.me

Replied April 2019

Hi Kyle! Thanks so much for the review! We are so glad doxy.me is fitting your needs. We also believe telemedicine should be for all!

May 2018

Michelle from Pacific Mental Wellness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Easy to use.

Videoconferencing with clients.

Pros

Hipaa compliant. Free option, some paid features. No software required- runs on internet browser. Good mobile app. No log-in code required for each session . Clients don't have to register. Clients can log into the "waiting room" at any time. Custom virtual waiting room. You can message clients in the system.

Cons

Only runs on certain internet browsers. If I open another program (Skype, Facetime), I generally have to reboot my computer for Doxy to recognize my microphone again. Video and audio quality varies - often freezes up. Freezing up may be in part due to either my internet speed or the client's internet speed, so I am not sure how they could fix this. They do offer different quality levels (to match the internet speed) however on the paid version.

Response from Doxy.me of Doxy.me

Replied June 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me! Doxy.me works on Safari, Chrome, and Firefox.

February 2017

Ed from Wayne State University Physician Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

1st time review

We are a university based, urban psychiatry dept with the largest psych residency in the midwest. we have been using tel-psych services for ER, inpt., outpt & home based services. It has expanded the reach of the psychiatrists tremendously. The average age of a psychiatrist now is 62 y.o. The residents are learning from this experience & it has allowed us to reach the developmentally disabled, geriatric & medically compromised that were not receiving services before. Unfortunately Medicare & Medicaid will not pay for home based tele-med services yet so we are using Doxy with a foundation grant to publish the results & hopefully prove its value to the legislature. The only consistent issue we have had with Doxy is bandwidth. In some areas, the signal is weaker & we can't use Doxy. we switch to a HIPAA compliant version of Go To Meeting as a back up, which doesn't appear to use as much altho' it has limits Doxy does not have. If Doxy had a "low power" version that could be used in these areas.......................

Pros

clear sound & picture, 3 way calling, ability to have multiple staff using at the same time.

Cons

can't be used with average to weak signals.

May 2018

Sharon from Self-employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

I use doxy.me to virtually supervise residents working to become licensed counselors.

The ability to use a free HIPAA compliant virtual website in my supervising residents working towards licensure as counselors because my state allows virtual Clinical Supervision.

Pros

I was happy to find out about doxy.me at an ethics conference for counselors because doxy.me will sign a BAA to maintain confidentiality, unlike Skype or FaceTime. That allows me to meet virtually with my residents and to discuss confidential client information. I also am very happy that doxy.me has a free version for someone like me who is retired and only needs a few hours a month of access to see my residents. It was extremely easy to start with doxy.me, easy to sign the BAA, and easy to use. It also allows a simple way of access for my residents to come into my "waiting room." Additionally there are very few glitches in using the software, i.e. the video and sound are almost always perfect. And customer support is always ready to help. I have recommended doxy.me multiple times to colleagues including adding the website information to a bi-monthly newsletter article I write for my local counselor association.

Cons

I truly can't think of anything I don't like!

Response from Doxy.me of Doxy.me

Replied June 2018

Thank you for your review! We are so glad you find us easy to use and we fit your needs!

May 2018

Craig from Craig Tucker, LCSW

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2018

Your product is simple and works well for video conferencing with patients

Secure HIPAA compliant video conferencing with a client

Pros

I like the fact that it is free because I only use the product now and then for particular clients. I think it is worth paying for given the issues I state below.

Cons

What is missing:
1. Online scheduling with:
a. A waiting list option that will inform clients on the waiting list of openings on a nightly basis .
b. Prepay requirement to schedule
c. Recurring appointments with recurring invoicing
(all are absolutely essential)

2. GPS location verification to assure:
a. That the client/patient is contacting the clinician from within the geographical boundaries of the state(s) where licensed to practice.
b. That the client/patient is contacting you from a location that is with in 15 miles of law enforcement and a hospital emergency room. Plus give me the phone numbers for emergency services in the area of the client.
c. Provide me with the current address and phone number of the client.

3. A consent page prior to meeting in which the client/patient will verify that they are
a. In a private and confidential location
b. In a location that is free of any threat to your safety

3. (very nice and extremely useful) A WordPress plugin for the service

4. (nice but not necessary) Either an interface for coordination with popular EMR software like OpenEMR etc or a full functioning EMR that coordinates with the popular clearing houses like OfficeAlly.

The first two items I have coded myself on my website and am using these applications now. The last Item I have also built into my website. It frustrates me that the telemental health options that are available do not offer items 1 and 2 given the laws around this product.

Response from Doxy.me of Doxy.me

Replied June 2018

Thanks for the review! I'll pass your ideas to our development team!

July 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Great HIPAA compliant option! User friendly on both ends.

Low cost, user-friendly, HIPAA compliant option

Pros

I love how easy it is for me to use as a clinician and clinical supervisor and how easy it is for my clients to use as well. There's no learning curve involved on the client side, as far as I have experienced so far. I utilize Doxy.me for clinical supervision and for therapy sessions with clients. Telehealth is a great option for people for a variety of reasons (transportation, location, family responsibilities, etc.).
The video/call quality is fairly decent and stays connected about 90% of the time.

Cons

The video/call quality is pretty good, but calls have been dropped several times. I like having the "call test" option. Do clients have this also? I feel like maybe some of the call quality is affected by the user and not the platform.

I have found myself looking at the subscription many times but always deciding that I just cannot justify the cost. Even the basic subscription is a little too high for me. I would hate to have to increase client fees because my overhead increased significantly.

Response from Doxy.me of Doxy.me

Replied July 2018

Hi! Thank you so much for the feedback! As far as the call quality, have you checked in with our support team? We would be happy to schedule a test call to see why calls are being dropped. Clients can take the call test if they are in your waiting room. If you are interested in the paid version email courtney@doxy.me and she will send you a coupon code ;-)

April 2019

Cori from Entrusted Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Wonderful Telemedicine Platform

I am able to see patients all over my state, and not leave my office. It is so convenient for my patients as well. They do not have to drive to an office or take time off of work/school/family to attend the appointment. I have patients that utilize this platform during their lunch break. It is wonderful for my patients that have extreme anxiety and do not appreciate or like to leave their homes, but desperately need a provider. This has been a wonderful platform and I will continue using it!

Pros

No download! Can be used on any device with an internet connection, camera and microphone. Easy for patients and easy for providers. I really like the text notification I receive when a patient is in the waiting room. I love being able to share my screen for going over the patients labs with them!

Cons

Wish it could make the internet work all the time. I have zero complaints about this program.

Response from Doxy.me of Doxy.me

Replied April 2019

Thanks for the review Cori!

May 2018

Lorna from Integrative Mental Health, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

I like that it is so easy to use for me & my clients, and nothing for them to download on their end.

The ability to start an on-line practice for those with alcohol use disorder. Most people are very ashamed of the state they are in, and somehow not having to go to an office and confess their state is helpful to them.

Pros

Easy to use, nothing to download on the client's end. Client's are often at work, so can't use the office computers. Most of my clients go out to their cars for the appointment. Generally very reliable if the client has good cell service. I have the free version, so I can't comme