DrChrono EHR Software

4.14 / 5 (428) FrontRunners

Our advisors have recommended this product 280 times in the last 30 days

About DrChrono EHR

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.

DrChrono's EHR (electronic health record) functionality offers fully customizable form templates or prebuilt forms to help users track patient information. Medical professionals can also add documentation or patient notes to a medical record in order to...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

428 Reviews of DrChrono EHR

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(208)

208

4 stars

(135)

135

3 stars

(41)

41

2 stars

(15)

15

1 stars

(29)

29

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 428 results

May 2018

Dr Baden from Fit 4 Life Chiropractic

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

May 2018

Save thousands in upfront expenses.

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pros

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Cons

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

January 2020

Norman from Atara Health Solutions, Ltd

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Product is "Good", Service is "Outstanding"

Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.

Pros

Easy to implement, great support, ease of use

Cons

Some of the features don't really function as well as advertised

Reasons for Choosing DrChrono EHR

I had experience with Dr C from a previous job and chose to stick with it

Response from DrChrono

Replied January 2020

Thank you for the kind words and helpful feedback!

July 2020

Scott from Dr. Smolar

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

5.0

July 2020

Great Software, Pushy Salespeople, Expensive

Great Software. Inconsistent customer support, pushy sales people

Pros

Comprehensive integrated system, allows for efficient patient care. Software support is generally good and responsive.

Cons

Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process!!!!

September 2019

Richard from The Hormone Restoration Center

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

September 2019

Don't buy the hype

All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents. A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use. The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me. Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh? Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off.

Pros

The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect.

Cons

Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page to find last weeks labs. Click away and back then restart the process. I just put in a controlled script and got an error, "couldn't contact escripts", put in again and the pharmacy calls confirming to dispense twice. Controlled scripts go to the pharmacy without making it into the record. Searching controlled scripts given out does not work in any useful way. Text reminders can be set but half the time they don't go out. Patients complain they didn't get a reminder and appointments are missed. Try to collect a late fee on a patient who didn't get a reminder on her 5th appointment but got one for the last four. Many times we are unable change a patient status from "checked in" to "in room". Nobody realizes the program glitched and the patient complains they were in the room forever. The way the templates work seems great but they cannot be edited on the fly. Slider ON = "uneditable text into the chart here". Not every patient fits in the cookie cutter. Nice kiosk sign in concept but always breaking and leaving patient data visible to the next patient in line.

Reasons for Choosing DrChrono EHR

If you have any questions we are happy to tell you our experience. Look up the clinic at in Miramar Beach, Florida and call the office. We are happy to discuss our opinion. The other thing we noticed is that service has deteriorated since announcing our intention to leave.

April 2020

Dr John from San Francisco Non-Force Chiropractic/Bodywork/Massage

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

The ultimate software partner for your Mac computer office!

Patients save me time and charting by communicating through the onpatient portal. I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis. I stay on top of my day by way of daily schedule emailed to me every morning.

Pros

Seamless integration with my MacBook, iMac and iPhone. Fast, knowledgeable support. The unlimited ability to customize for my sole practitioner non-force chiropractic practice. Easy to understand video tutorials which answer most questions without having to contact support. Robust, integrated systems, such as the ability to provide credit card processing. Knowing that drchrono is a leader and partner with Apple Health.

Cons

I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!