About e-MDs

As one of the most mature and reliable EHR and Practice Management solutions on the market today, e-MDs has a successful track record that spans more than 15 years. This physician-founded, physician-run company focuses on developing extremely effective, user-friendly applications that helps practice optimize patient care, while improving practice performance and profitability.

The e-MDs Solution Series was designed to help practices better manage complex tasks related to patient care and billing, offering an intuitive, easy-to-use, and fully integrated suite of applications that improve practice efficiency. With e-MDs Solution Series, the doctors and administrative staff alike have complete visibility into the practice, from patient care and en...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

37 Reviews of e-MDs

Average User Ratings

Overall

2.38 / 5 stars

Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(6)

6

3 stars

(2)

2

2 stars

(9)

9

1 stars

(15)

15

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

April 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent, comfort and speed of technology extends to the doctor's office.

The benefits are multiple, allows to program patients, equipment and personnel which can be a complex task, which makes a big difference in patient satisfaction. Likewise, you can have full control of EHR directly from the office or hosted in the cloud eMDs, the series of solutions works as a doctor thinks, and among other things, the Solution Series section is also known to be the leading system in capturing accurate clinical and billing data that supports the ability to make detailed quality reports and generate accurate claims.

Pros

I like the most is that it improves the patients' experience with your practice, gives them the confidence that the practice enabled with technology can provide fast, efficient, accurate and compassionate attention. The management technology of medical practice improves relations with the patient, instead of moving away from them. I also like that Solution Series clinical solutions are designed by practicing physicians who recognize that the software must be fast, customizable and intuitive at the point of care.

Cons

I like the least is that the form of relationship of the doctor with his patient is not predicted by the software and many of them, we must use technology but with caution.

June 2020

Albert from Medical Center

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2020

User Friendly

My overall experience was great with it. The software was easy to learn and easy to use. It also wasn't hard to teach a knew employee how to use it either.

Pros

I used this software at my first job out of college. It was easy to learn and even if you did make an error most of the time it was easy for you to fix the problem yourself. I don't ever remeber having to ever calling tech support because it was so user friendly.

Cons

The main thing that sticks out the most to me is that the billing portion I used was all black and white. I think it could have been more beneficial if you could had color that was added to it. Or even added a post it to the account instead of having to click on the note section.

November 2019

Heather from Anchorage Foot & Ankle Clinic, LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

November 2019

Such a sad fate for Aprima!

Our overall experience with eMDs is HORRIBLE!! We are looking at potentially switching systems but will not make that decision until we see how things on the EHR side of things shake down. The only reason that we have not run away screaming yet is that we have been using the system for more than 5 years and are not up to the task of learning a new system and moving all of the records over. However we may change our tune depending upon how badly eMDs mismanages the system and how badly they decide to screw up what was essentially a fairly decent program as far as EHR's go.

Pros

I thought that the EHR was pretty good when Aprima was its own entity. While eMD's has not completely botched it up, it looks like this is coming. Aprima academy was a great resource but it is being changed to an eMD's product so I doubt it will be of any use any longer. By the way, it is NOT cloud based! Don't let them tell you it is - that is a lie! Also, they will nickel and dime you to death! Beware!

Cons

Aprima was a pretty good software when we signed up five years ago. While customer service was never a strong suit (still is not - may be even worse now), it was user-friendly for the most part. (Although when we signed up we were told it was a cloud-based system and it definitely IS NOT! We were using all functions of the system including the RCM/PM system. Since the eMD's takeover, that part of the system is a complete shit show and I absolutely beg anyone NOT to sign up for this portion of the system! Basically eMDs outsourced this whole portion of the system to India where is it now being managed by 600 people who have NO IDEA about billing and coding. (Even less than Aprima had prior to the move over - which we found out the hard way. We lost A TON of money and now use an independent billing and coding system who is still trying to clean up eMDs mess. ) Please, if you do nothing else, DO NOT SIGN UP FOR THE RCM/PM PORTION OF THIS SYSTEM unless you want to go bankrupt! I am concerned that the Aprima Academy is being changed. Thus far it seems that eMDs screws up everything it touches so we will see how badly they mess this one up.

Reasons for Choosing e-MDs

We did not choose eMDs. They took over Aprima and made a mess out of it.

February 2021

Leslie from Regional Cardiology Associates

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

February 2021

Poor implementation, terrible customer support and even worse are hidden fees

They are not transparent in their overage fees for eligibility and EDI activity and will talk in circles without providing supporting documentation.

Pros

I cannot think of anything that stands out.

Cons

Reporting capability is limited in spite of looking like there are lots of available reports. The process of converting the reports to Excel is useless. So many merged cells that it takes hours to reformat for data filter or pivot tables.

Reasons for Choosing e-MDs

We didn't chose e-MDs. We chose Aprima which was purchased by e-MDs. Sales pitch and front end promises were epic and have proven to be false.

Reasons for Switching to e-MDs

Because the CGM practice management system was so bad, we were able to terminate our contract for cause early.

May 2020

Graf from Precision Pain Care

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

1.0

Functionality

3.0

May 2020

eMDs for procedure oriented practice

Functional electronic medical record, able to e-prescribe.

Pros

Can be customized and updated with templates for procedures tailored to individual practices

Cons

Poor customer service. Updates are plagued with issues. Issues take forever to get resolved.

Reasons for Choosing e-MDs

Seemed to have more functionality. Eclinical works got hit with a big federal judgement, which tipped the scales for us.

Reasons for Switching to e-MDs

Allmeds was clunky and difficult to use, expensive, and difficult to customize.