eClinicalWorks EMR Software


 

eClinicalWorks is an integrated electronic health record (EHR) and practice management solution providing technology through every step of the patient care delivery process. Features include patient engagement, televisits, care coordination, population health and financial analytics.

eCW device integration allows for structured data capture and trend analysis, while customizable documentation options assist clinicians across multiple specialties. The Patient Hub allows users to access all of the components of the patient chart including patient demographics, billing, previous and upcoming appointments and outstanding items.

With eClinicalWorks V11, clinicians gain access to Eva, a virtual assistant that helps clinicians recall patient histories, compare current and past progress notes and more. Version 11 also includes credit card payment with card on file and interoperability to aid in care coordination.

eClinicalWorks can be used on a PC or Mac using a web browser, smartphone or an iPad.

 

eClinicalWorks - Provider lookup
 
  • eClinicalWorks - Provider lookup
    Provider lookup
  • eClinicalWorks - Patient hub
    Patient hub
  • eClinicalWorks - Patient profile
    Patient profile
  • eClinicalWorks - Scheduling
    Scheduling
  • eClinicalWorks - Graphs
    Graphs
  • eClinicalWorks - Progress notes
    Progress notes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

217 Reviews of eClinicalWorks

 

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Software Advice Reviews (167)
More Reviews (50)

Showing 1-20 of 167

Cuong from SLWHC
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Bad service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fed up with this company.
Moving on.

Pros

Started with this company because of the reasonable cost and promising future. But they only grew worse as they get bigger not better. They recently settled on a law suit (you need to look it up yourself because you would not believe me as this is just a random online review). Do your due diligence and you will find out that this is not the company for you.

Cons

Bad support direct from India. A third of the time you can't understanding what they are saying.
Another third they are trying to impress you with their "technical jargon" which is complete gibberish BS.
The last third you are on hold while they find someone else who might be able to fix the problem.

Review Source
 
 

Debbie from Carol Fischer, MD PC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

This software company continues to update the software and tries to keep up with the ever changing Health care industury

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support has improved over the past 6 months. The technical teams really care about solving the issues that arise. You can really tell the staff at eClinicalworks are very committed to customer satisfaction. When so many companies are not concerned with customer satisfaction I am glad that we are using on that is.

Pros

Always changing and updating the operation of the Software to keep up with the ever changing Health Care Industry

Cons

The Software is so flexible and we have been using it since 2006 we really need to develop additional ways to make documentation of Progress notes easier for the providers. When we were trained back in 2006 to develop templates and to use the software for our Providers a lot has changed over the years. It has be difficult to keep up with all the enhancements and developments to the software. Now is the time to really take a good look at how we can go back to making documentation even better for our providers to improve their experience with seeing the patients and not feel so much like it is all about computer documentation and not about the patient any longer. As we move forward into fee for service payment for providers, more is required of the providers and easing their burden is key.

Review Source
 
 

Priscella from Midtown Orthopedics and Sports Medicine
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

demo

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

we liked the functionality of some aspects in the clinical documentation area of the program, but still room for improvements

Cons

customer service is not very good at all, when making a major purchase as and EHR there needs to be better customer support.

Review Source
 
 

JENNIFER from Pulmonary & Sleep Assoc
Specialty: Pulmonology
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Specialty in Alabama

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have seen several comments that ecw is affordable. It is not....it's very expensive and they nickle and dime you to death. They tell you products are free and then a year later you get a huge bill for a service you were told was free. We probably pay a FTE's salary in what we pay annually for ecw.

Pros

Great product if you can actually figure out how to use without spending tons of hours and money on training. They stay on top of current issues and regulations.

Cons

We have had bugs in our system since it was built in 2012. It has never gotten better. No one speaks English as a first language EXCEPT FOR SALES DEPARTMENT, of course. Typically when we have questions or problems we let it go for as long as we can because we know how long and horrible it will be to deal with tech support.

Review Source
 
 

Kelsey from San Diego Sports Medicine and Orthopedic Center
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

EClinical works is a windows based program that is good for PCP offices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The windows based model of the software makes it very easy to navigate and intuitive to learn. There are a wide variety of functions that would apply to many medical offices. The access is reliable and few problems are had when using it.

Cons

There are so many features that it can be overwhelming to train new staff. There are more than one way to get the same thing accomplished so this can be confusing at times. It looks a little bit cluttered but overall my staff is able to navigate it.

Review Source
 
 

Holly from Evergreen Medical Center, P.S.
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

No spelling check function like microsoft word, no right click suggestion, or under line of miss spelled words. Never see any program like this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can't believe it. eClinicwork does not have spelling check function like Microsoft word. An EMR program dose not recognize work Medicine!!!

Pros

Trainer or IT support called back the same day or next day. A lot of functions. Cloud based. Lot in anywhere.

Cons

In most sections, there are NOT red under line to indicate incorrect spelled words. NO right click for suggestion function. It is very frustrating for our staff and Physician assistant students. They have to use Microsoft words to type medical history and copy-paste into eclinicworks section
There is NO spelling check working like microsoft word. When clicking ABC for spelling check, the program does not recognize common word, such as medicine, fax, nausea etc.

Review Source
 
 

Tara from The heartbeat clinic
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Good EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good EMR/billing

Pros

User friendly and easy to train new employees on. The integrated fax makes putting documents into charts really easy. Employees can get pretty much everything done then I just need to look it over for accuracy and can sign off easily

Cons

Tech support can be a pain. They often call you back an hour later and can be difficult to understand

Review Source
 
 

Jessica from UR1 Professionals
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Easy to navigate for scheduling and seeing availability

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The program makes it easy to see availability and separate each doctor by color as well as different types of visits for that doctor. The record for the patient makes it easy to locate their insurance.

Cons

I am not able to receive immediate help with issues and I have to put a ticket in and wait for them to call me back. If they don't call until the next day and they aren't able to identify the issue then I am out all that time where I wasn't able to complete the task at hand.

Review Source
 
 

SUSAN from WENDY BACA PA
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Practice Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They need to simplify

Pros

It has potential to be great it has many features and can be helpful. It is only for large companies with many staff whom only do one job. Small companies do not benefit from this software

Cons

tech support is not there and they have to much going on with software and way to many clicks for doctors. They need to develop a way to fit small business.

Review Source
 
 

Kelly from FNC
Specialty: Neurology / neurosurgery
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

eClinical is the most difficult program and company to work with.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I literally have nothing I like about this product. I have yet to have 1 good experience with the software or the people for support.

Cons

It takes multiple steps and clicks to do any simple task, the way everything works is backwards and makes no sense so it is difficult to train anyone on. If you need support, good luck... you have to put in a ticket and wait, wait, wait for someone to call you and tell you they can't help its a glitch in the system get the new upgrade, so you do which comes with a whole new set of problems that no one can help with because its a glitch in the system and we have to wait for a new version to be available to download. I could go on and on, but I sure you get the picture.

Review Source
 
 

Jay from Alamo Heights Primary Care Physicians
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Need extra employees to use this system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT GO WITH THIS!!!!

Pros

That is is cheap and you get what you pay for.
I do like some of the billing features.
Not many other pros

Cons

1. had to hire staff for all the errors eclinical has. they do not have a support. when an issue comes up you have to leave a ticket, they call u 1 hour later and then your staff have to uses their time and their computer to be walked thru how to fix it. meaning each issue takes 2-3 hours of your staff time. nothing is simple.
2. we finished and went live on may 14 2018. NOTHING WAS LIVE!! 2 months later we still cannot get electronic prescriptions done. Non of my old emr imported, Non of the referring providers were in for 2 weeks. Try running a business with patients and no staff because your staff are on the phone with support.
3 their 5 days of trainer on site is a joke. That was an extra member who was on the phone the entire time fixing implementation issues. NO ONE GOT TRAINED> NOTHING WAS READY.
oh and by the way i signed up in jan 2018 so i gave them 5 months to get all data and this together.......

Review Source
 
 

Manan from Clear Lake medical clinic
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

They have lousy financial department and very unprofessional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have also federal government penalty for charging unnecessary and still they have same practice. They try to bully the physicians and as it affects patient care, we are helpless and they do unethical way to extract money.

Pros

Not very friendly and what they say does not show in the program. Not a very good program and will not recommend

Cons

Very smart in collecting money. They complain for invoice and I showed the proof of payment and now they come up with other invoice. They discontinue my support and it affects my patient's care.

Review Source
 
 

Steve from Ankle & Foot Specialty Clinics, LLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Physician who uses it at the hospital.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Use it at the hospital and it took awhile to love it. Now I don't want it to change because of the useful things I can accomplish.

Cons

Initially ugly screens and did not seem a pleasing environment. Colors and backgrounds are now decent to look at.

Review Source
 
 

Zachary from General Motors
Specialty: Other specialty
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Medical portal for doctor communication is amazing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

All tabs are easy to see right on the left side of the screen. Appointments, medications, doctor messages and everything in between.

Cons

Could look a little nicer. The layout and buttons look like an older college portal website. Not bad but could be nicer.

Review Source
 
 

kent from South Shelby Family Medicine,
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It provides all quality measures needed for MIPS and tries to improve ease of use. Accesing an software engineering is difficult.

Cons

It requires a lot of clicks to review information and fixing a problem is not easy with their ticket triaging.

Review Source
 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

eClinicalWorks is a great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have used this product a few times, but overall I feel its easy to use, efficient. And I would recommend it

Cons

I dont have any cons or concerns thus far, but if anything pops up, I will be sure to voice my opinion on the matter!

Review Source
 
 

Bob from Women's Medical Associates of Nashville
Specialty: Ob Gyn / women's health
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Great User friendly EMR & Billing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product and very user friendly.

Pros

eClinical Works is a very user friendly electronic medical record and billing software that can be a great asset for any physician office no matter what the specialty.

Cons

The only issue that I have encountered when using this electronic medical record software is that there is a standard drop down "filing" system but you can always design your own should you not want all of the folders to drop documents into.

Review Source
 
 

Wesley from Infectious Diseases Consultants
Specialty: Infectious diseases
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

inconsistently unreliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

the finished notes do look pretty, with data on the left hand margin, instead of a 7 page note ; but you better make sure the PCP or referring doctor is listed and "known" to the circle of care, or that also has to be manually entered

Cons

once again, I dictate, and it transcribes, and then I try to "scribe" it into a progress note, and it say "the request has times out"; this used to happen a lot, it went away, and now it is back; I have to manually type every note as of this moment. I end every note with the disclaimer that I would not recommend this product. I also thought I figured out how to cut and paste data from one part of my note to another, but that failed. Typing in a diagnosis under assessments is a joke, it will either not offer the correct diagnosis or only offer an unrelated diagnosis - so under PMH I have to manually type a correct/ exact diagnosis

Review Source
 
 

William from Medical Hills Internists
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Terrible EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Terrible, terrible EMR. Don't buy it, I beg you. I'm taking early retirement from my group in large part because of this program.

Pros

I honestly like almost nothing about eCW. My practice switched from a fairly basic but very functional EMR (SRS Health) to eCW about a year ago. It has been an unmitigated disaster. The training was terrible, the support slow to respond generally and the user experience unbelievably frustrating. I've wasted so much time clicking around trying to complete the most basic tasks it makes me want to cry. If forced to pick a pro, I'd say...actually I can't think of anything. I hate it.

Cons

1. Illogical workflow. I could go on a long time about this but I don't have room. 2. The web version and desktop version are significantly different so if you go home to finish notes, which I have to do almost every night, you have to remember to do many tasks two different ways. Here's one frustrating difference. You can fax prescriptions from the desktop version but can not from the web version which means if I have a controlled substance to send in I have to wait until the next day when I get back to the office and can use the desktop version. 3. There are too many other cons to list. They are mostly numerous little things that slowly drive you mad. Morale at our office has been terrible since we changed to eCW.

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Not the Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The notes look really nice and are professional. The voice to text works really well - great feature. The photo feature is very nice as well!

Cons

Have had information disappearing on me! It was extremely hard to learn. It's not as organized as I would have liked it to be.

Review Source
 
 
 
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Showing 1-20 of 50

sarah from Springfield Family Physicians
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Useful tool but could use improvement

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Able to see lab results and send messages to doctor.

Cons

Sometimes tricky to navigate from one result to another, especially using a phone where the reports would not fit to screen and hitting back button would log me out.

Review Source: Capterra
 


September 2018

September 2018

Popular EHR for Physician Practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, lots of functionality but slow and clunky - feel like it inhibits a provider from seeing lots of patients because of the burden of slowing down documentation.

Pros

Lots of features and ease of use
Good template creating method
Good overall functionality

Cons

Poor efficiency
Too many clicks
Poor customer service overall
Lots of downtime
Slow and clunky

Review Source: Capterra
 

gina from Mid Ohio Medical Management,llc
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Poorly developed product, poor support, nothing good to say

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NOTHING !!!!! RUN LIKE HELL AS FAST AS YOU CAN IN ANOTHER DIRECTION.

Pros

The idea of web visits. Although it took several weeks and several support members to get it working.

Cons

the program was so compartmentalized...each individual only knew about their part. One would spend weeks troubleshoot an error to find out that another had not turned on the feature. The system is too complicated for those that programmed their parts! I then after approximately one year decided to transition to a more user friendly emr...this process was just as problematic. They sent a disc that was not in the format needed and then refused to change it and refused to allow the new emr company to access the emr. We were told to download it in the format ourselves...when we tried, we had been disabled from doing so. We called to gain access from the project manager...again on hold for 45 minutes. Still waiting for a call back. Note that they are expecting pay for this 5th world emr while we transition. These people have unfair business practices and have been fined and sued repeatedly by the Department of Justice. Now I'm being held hostage paying for a suboptimal emr that has done nothing but caused me grief.

Review Source: Capterra
 

Mariam from Jjp internal Medicine group
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Very good EMR system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Very easy to use, easy to get to patient information. Great information regarding medication, dosage, ect.

Cons

E-clinicals is expensive to purchase, better for larger clinic size.

Review Source: Capterra
 

Jason from Peak Family Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

It gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.

Pros

ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

Cons

There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

Review Source: Capterra
 


August 2018

August 2018

Terrible Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Horrible

Pros

Lots of features but sometimes less is more and it becomes cumbersome and time consuming.

Cons

Tech Support ALL out of India. They don't tell you this when you purchase.
Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue.
Tech Support Horrible and no one knows what the other one is doing or has done.
Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything.
Glitchy and lost documentation on several occasions requiring re-entering.
RX Printing did not work right the entire time we had them (2 years)
MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves.
You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible.
Data migration from eclinicals was a nightmare.
We couldn't wait to change EMRs.

Review Source: Capterra
 

Prajakta from Ppsi
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Bad IT support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Appointment scheduling and work flow in general

Cons

If a new version is released and there is a bug - god help you because the company has taught employees not to commit to a time frame with customers.

Currently I am unable to edit my treatment plan section because of bug they have and it has consumed so much of my time. They would not fix it, nor would they give me time frame. Software just freezes and closes.

Review Source: Capterra
 


August 2018

August 2018

eClinicalDoesn'tWork

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I did not like using this system, I have had experience with Practice Fusion and Athena as EHR and would prefer them over eCW.

Pros

The progress note view makes it easy to see all applicable information.

Cons

It is suppose to be very customizable but we kept being told that we could change anything we actually wanted to change. The process to do anything is very long, you have to jump back and forth between views, and the system in general is very "buggy".

Review Source: Capterra
 

Amit from Cloudworkers

July 2018

July 2018

Not a healthy experience. For eg., NSAIDS for diagnosis of pain, but it was defaulted to other Dx.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its good in regard to claim, billing, and low subscription fees. Can't list any other benefit. Instead of saving time, I had to waste time in understanding the the ticket response is too slow compared to other similar softwares.

Pros

The best thing about this software is that many clinics/physicians can be integrated, and it is easily customized. Monthly subscription service is a great for my small business.

Cons

Sometimes even after upgrading, I don't have access to all features, customer care is near-terrible. EBO is pretty much hard to understand.

Review Source: Capterra
 


July 2018

July 2018

have used in clinic, trained, built and supported users on software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

variety of ways to navigate and accomplish tasks. variety of features and more constantly being added to meet the changing needs of health care providers.

Cons

somewhat inconsistent in methodolgy - ie, some places have drop down boxes, while others have ellipse, etc. would be nice to have some consistentcy.

Review Source: Capterra
 

kristen from DR M PATEL
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good program, to many key strokes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the front office, back office end of it. We use eClinical Works for everything in our office. the scheduling is very user friendly.

Cons

Not a good billing system. way to many key strokes and takes way longer to do most things then I would like it to do.

Review Source: Capterra
 

Nancy from Curas/RCM360
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

fantastic practice management software that is customizable to any healthcare practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic reimbursement ability depending on customization and training of users.

Pros

Customizable. Choices of software resellers with high levels of support. Resellers have the opportunity to provide practices with teams of A/R support.

Cons

May be complicated to some practices that are not experienced with how PM systems work. There are many options to customize that may not be fully understood when onboarding.

Review Source: Capterra
 

Jenny from Children & Teens Medical Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

I really like eClinicalworks PM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Opportunities to improve our medical outcomes in all areas and departments.

Pros

All like the most features under the Billing navigation tab especially. The registry is the fastest way to get info drilled down to your specific needs. We are using the kiosk and questionnaires. This feature has helped tremendously with meeting Clinical Integration (CI) measures. It has also helped streamline patient check in and collecting outstanding balances. There are always new things to learn and try - always evolving!

Cons

The EBO reporting system. I do not find it easy to learn. I do not find it fits or is workable in the medical field. The reports do not give you current, month to date or year to date totals on your reports. You cannot create reports that give that information as well.

Review Source: Capterra
 

Medhavi from houston thyroid and endocrine specialists
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Robust system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes seeing and documenting patient data easy.

Pros

They are constantly innovating, adding new features regularly. Online scheduling system is great because it allows patients to schedule directly without human input. It runs in any device Mac or PC and is cloud based.

Cons

They used to have a poor support team but since 2012 it has been very good and highly responsive.

Review Source: Capterra
 


June 2018

June 2018

Painful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seems to be a very broad platform with lots of capabilities but the practical application is difficult to understand and use.

Cons

No real established workflows- everything is a workaround and our implementation/set up was incomplete . Our staff struggles with the little things every day.

Review Source: Capterra
 

Jon from Community Medical Centers, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

perfectly adequate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better than paper charts/records

Pros

The software is easy to use and pretty intuitive. It's reasonably stable. Support is good, usually, and has been getting better over time.

Cons

Updates are literally terrible. I've lost count of the number of "quick patches" that turned into an 8 hour show of attempting manual workarounds consisting of manually re-registering DLL and OCX files and other janky fixes recommended by support.

Review Source: Capterra
 


May 2018

May 2018

HORRIBLE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None! Absolutely nothing. It's a constant frustration. Not one clinician at my agency likes it.

Pros

Nothing! It is a pain. It crashes all the time. There are so many things wrong with this product I wouldn't have enough time or space to say them all.

Cons

Poor GUI interface--it's like there was no one on the development team who knew anything about healthcare!
Extremely difficult to read typeface--small, poor contrast
Spell check on the online client but not on the installed client--why?

Review Source: Capterra
 


May 2018

May 2018

There is a growing market of medical app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can be closer to my younger patients with this tool

Pros

I think this app has a lot a good features that are part of the future of the medicine. The idea of being closer to ouh paient by using this software its great

Cons

For some youngs and elder medicians its difficult to use. Some of the features does not works very well

Review Source: Capterra
 


April 2018

April 2018

An amazing software to use for a medical office who wants everything in one place!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone.

Cons

The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it.

Review Source: Capterra
 


April 2018

April 2018

I use eCW at my current position in healthcare. It is our electronic health record.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about eCW is the versatility of the software and ease of finding what you need to find in the patient chart.

Cons

What I like least about the software is that there are a lot of clicks that have to be made to get to your destination.

Review Source: Capterra
 
 
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