Chief Development Officer

Pros

Comprehensive electronic medical chart that is flexible for multiple modalities, i.e. Surgery AND Oncology (Radiation plus Chemo Therapies). Serves the expanding industry standards and trends, lots of flexibility...

Cons

Support for the product over live voice via the Support Desk can be improved: delays and lack of knowledge for speedy solutions.

Does what you need it too

Pros

Mosaiq is an all around functional app that is no frills but does exactly what you need it too. Once you get used to it this program becomes essential for day to day activities

Cons

The no frills aspects of Mosaiq do make it frustrating to use at time.

This System is counterintuitive. Be wise, spend your money elsewhere. Even if it's free, go another way.

This system is poorly supported and I will highly encourage my facility to switch to any other EHR on the market rather than spend another dime on this piece of trash.

Pros

I like that the support team is virtually unreachable, and optimizations never happen. I like that I can call and spend 40 minutes on hold. I LOVE how every time something doesn't work, we get the option to buy another service pack, that still doesn't fix the issue.

Cons

It is difficult to use. The medical oncology module is complete and utter garbage. It can't and won't to the basics of care. Training for the product is nonexistent. Everyone they send on site, has almost ZERO MO experience and can only tell you what the system is "supposed to do" but it never functions that way.

Review of Mosaiq

The notes section is great and I love having room for all the notes we need.

Pros

What I like most about this software is that is can do so much. The reporting functions make it easy to drill down and get the data we need.

Cons

What I like least about this software is that it was difficult to learn, and patient pre-payments were difficult to manage.

Revenue Cycle Manager Review

Pros

Handles our treatment planning well. I am on the billing, collections and analytical side and the software is grossly lacking in these areas.

Cons

Does not have integrated collections and follow up software. Reports are limited and hard to use and format.

Most cumbersome, poorly programmed medical information software.

Cons

extremely poorly programmed. No end user utility. So cumbersome , to finish one task in the program, it takes 10 clicks . Any simple software has auto save feature and this one does not. Crashes during the notes and does not save your one hour hard work.Terrible program and not intuitive at all.Every single provider using this had the same experience.

it is the worst EMR I have ever used.

I would urge people to avoid this product for medical oncology. I have tried to find the name of someone in the company to alert but only can find vague corporate people who are not connected to the actual produce -- only the sales.

Cons

clumsy, slow, not intuitive, dangerous, frustrating, frequently disruptive, difficult to make any adjustments to orders, hard to write scripts, chemo orders are a nightmare,