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Web browser (OS agnostic)About Intergy by Greenway Health
Greenway’s electronic health record (EHR) and practice management platform, Intergy, offers a user-friendly, specialty-focused solution for ambulatory healthcare practices. It provides tools to manage chronic conditions, capture payer incentives, and thrive in the world of value-based healthcare.
As a trusted adviser, Greenway fuels clients’ success by delivering innovative technology, quality services, and strategic partnership that help them grow profitably, remain compliant, work more efficiently, and improve patient outcomes.
Intergy is available as a hosted or on-premise EHR and practice management system. Suitable for practices with multiple locations, Intergy caters to the needs of specialties such as primary care, internal medicine...
82 Reviews of Intergy by Greenway Health
Average User Ratings
Overall
4.26 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
November 2019
Rohan from D'Souza & Associates
Verified Reviewer
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Intergy works well for us
Intergy PM has helped grow our business, increase efficiencies, and help ro reduce overhead.
Pros
The Intergy PM and Practice Analytics reporting system are great for our business. The ease of claims entry and transmission has helped streamline our processes.
Cons
Some of the Enterprise functions are meant for a large multi-specialty practice and not a RCM/billing company like ours. But it does not hamper our use of Intergy.
Reasons for Choosing Intergy by Greenway Health
The PM reporting system was excellent and the price was better for us.
Reasons for Switching to Intergy by Greenway Health
We needed a more robust PM system with EHR capabilities.
October 2019
Cindy from Valley Family Health Care, Inc
Company Size: 201-500 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
October 2019
Intergy PM Review
It has been great. Our PM set-up phase and go-live went great. We were prepared and ready to go. Our billing did not miss a beat.
Pros
The billing set-up/features are easy to set up and easy to use.
Cons
I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great.
Reasons for Choosing Intergy by Greenway Health
We really liked Vitera HealthPro, and working with the Vitera company. When Greenway purchased Vitera, we decided to continue our successful partnership and move to Greenway Intergy.
Reasons for Switching to Intergy by Greenway Health
HealthPro was being phased out. One of the things I liked about Intergy was how similar it looked to HealthPro. Intergy also operates similar to HealthPro. I think this helped reduce staff stress when we were transitioning from HealthPro to Intergy.
September 2019
Andrew from TWP
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
1.0
September 2019
Intergy EHR - Don't Waste Your Money
They are effectively the source of our business issues.
Pros
I do not like any aspect of the EHR. Its capabilities were grossly oversold. Lack of training and resources is a major issue.
Cons
Lack of support. Lack of training prior to Go-Live. We were told to watch videos for training. We watched the videos and still do not know how to properly bill. Complete and utter waste of money. No help from our incompetent project manager.
Reasons for Choosing Intergy by Greenway Health
Price. Was also promised much more than we are actually getting. But hey once the contract was signed and we went live, they washed their hands of the issues and have not been supportive.
Reasons for Switching to Intergy by Greenway Health
Our server licence was expiring and needed to switch to a cloud based EMR. Was promised free migration, patient portal, and patient messaging. All of which we have not received/ they have not finished setting it up. We have been live for almost a month now.
Response from Greenway Health
Replied October 2019
Hi Andrew, We are sorry to hear that you have had a bad experience with Greenway. Intergy is typically commended for its ease-of-use, customer support, and ability to meet the entirety of a practice's needs. Our team takes great care to deliver quality training, support, and consultation. Additionally, our Customer Support teams are here to assist with the daily issues affecting your practice and provide guidance to handle any challenges that may surface. We're committed to working with your practice to ensure your success, please feel free to contact us at communications@greenwayhealth.com.
July 2020
Michael from MJP Healthcare Consulting
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
July 2020
Intergy EMR
This system has met all of the expectations of our clients. We have been able to customize the system to meet all our needs.
Pros
This software is comprehensive and flexible for multi-specialty practices. The reporting capabilties are second to none.
Cons
The user interface could use a refresh. We have had to use a 3rd party integrated product for digital signature capture
Reasons for Choosing Intergy by Greenway Health
Customized capabilities and reporting
Reasons for Switching to Intergy by Greenway Health
Lack of functionality
September 2017
Chris from Center Associates
Company Size: 51-200 employees
Industry: Mental Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Intergy is very user friendly. All the information I need is right at my fingertips.
I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!
Pros
Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.
Cons
I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.
