Intergy by Greenway Health Software

We have been very pleased with Greenway--Most pleased with customer service--Efficient and courteous!!!

Pros

Ease of functions and help features are easy to follow. So many of the functions are almost self-explanatory.

Cons

Don't have any--.We have been most fortunate with input issues from the beginning. Only con is that we can't integrate information to other facilities--no that is not far away.

I am reporting the company to the BBB and hiring an attorney. I can only hope that my businesses survive going with Greenway. Huge mistake!!! The billing company is about to cause my clinic to go out of business. After being with the company for 5 months we have posted nearly $4 million in charges and only received $250,000. Customer service takes 2-3 days to return a call. We have been trying to understand our bill since day one and not a single person at Greenway can explain what we are been charged for. We do not have a "go-to" person. Each branch of the company is separate so it takes multiple calls and weeks to get to the bottom of an issue. When a medication is prescribed through the system the number of tablets written/amount dispensed does not show up in the chart. Tons of problems with this company/EHR

Pros

Multiple features
Nice favorites list
Can use on the go and at home
Customizable templates and notes

Cons

Poor customer service
The billing company is worthless
Multiple issues that are patient safety related

I am new to this practice and have never used this program before. The online training modules were very helpful. Customer service has always been extremely helpful in assisting me with issues I may be having. On my last call,Team was so helpful in helping me and providing assistance on how to solve a problem. They checked out every avenue and knew in order to rectify the problem, even when we determined that, at the end, it was not an Intergy issue but instead was a issue with the biller. I am thankful!

Pros

Intergy allows our practice to keep updated information on our patients, keep our doctors organized and to provide the best experience all around.

Cons

Using the same version of Intergy for two separate entities at my office can get a bit confusing and the ability to modify colors of the background could help ease this as well as offer a fresh look to screens we spend so much time in every day.

Pros

Intergy is a good product but to have it be "robust" you also need to purchase the Practice Analytic (PA) software package with it in order to perform data analytics. PA is an excellent package that Greenway should incorporate into their other EMR systems.

Cons

Intergy is not a very user friendly product as you have to perform multiple clicks in order to either get to where you want to go or need to do - Keep It Simple.

Pros

The ease that you can adapt to your needs and your specifications . great customer support

Cons

I have no cons.

DO NOT BUY unless you enjoy paying an attorney

Pros

basic system
if you love DOS, this is perfect for you
great for those people who enjoy computer programming and creating their own forms

Cons

Over priced
nothing included in basic model
IT is almost nonexistent
they sell you on the amazing features it has but neglect to tell you that none are included when you buy the software. Almost all features are considered add-ons which means there's a cost for them
System is constantly being "upgraded" on the weekends but there is never any noticeable changes

I've used 2 other electronic medical records at other clinics. Intergy is faster, cleaner in appearance, more clinically logical, and easier to learn.

Pros

Integration between Practice Management software, EHR the clinic record, and Practice Analytics for reporting. Good workflow for staff and providers. Always looking at ways to improve customer service. Customization of the clinic record appeals to providers.

Cons

Just like all of the other electronic medical records on the market, it would be nice if it costed less. Training on new features could be better.

Pros

Fairly reasonable demographics that meet UDS guidelines. Canned report feature provides good amount of pre fabricated reports. Insurance set up fairly easy.

Cons

poor functionality, no population health interface. Greenway Intergy proves difficult to interface with other HL7 software. Not intuitive, charges do not interface with forms. Too many 'clicks'.
Practice Analytics does not utilize diagnosis' or procedures for UDS measures, and your workflow has to include the correct click to produce results so you add the correct medcin finding rather than diagnosis.

My practice has been faithful to the ever evolving Greenway company. They strive to create a very satisfied customer.

Pros

I currently use Intergy Practice Management and Practice Analytics in my job daily. My practice has utilized all 3 products for many years. It affords us a one stop shop to manage the practice, esp. the business end. Reports are very informative and functional for managing the every day business of medicine.

Cons

Introduction of new product lines can be overwhelming at times. Which do you choose for your practice? What will enhance your bottom line?

Pros

Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve.

Cons

Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice.

I would recommend this product to other medical facilities.

Pros

The Greenway system is very user friendly. When you need help and have to call the customer support center the technicians are very helpful and courteous.

Cons

The canned reports in the base Intergy system do not give all the information you need so you have to utilize the Practice Analytics system. The Practice Analytics system is not user friendly.

Pros

I have been using Intergy for over 10 years. It is easy to use. The enhancement request process is good and customer service is knowledgeable and dedicated to resolving issues.

Cons

Most forms, notes, etc. are built with primary specialty in mind. Has less diversity for more specific specialties

Pros

From a client vendor perspective I have to say it is a pleasure to be able to collaborate with an efficient group of professionals to support our mutual clients. Teamwork makes the Dreamwork!!

Pros

Great customer support hardly any waiting time, issues are resolve in very little time, software is a joy to work with very complete and easy

Pros

Everything integrates well. Overall the software is very powerful. The built in electonic prescribing works well as does the greenway patient portal.

Cons

Intergy is written in an older programming language. The encounter note functionality can be vastly improved.

Pros

Intergy is easy to use. Upgrades are constantly made. I feel as though support is easy to work with and they take suggestions for possible upgrades in the future.

Cons

I do not think this product is Pediatric specific and there are a few things that we need to modify as a result, however, support has listened to our challenges and worked with us to find resolution.

I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!

Pros

Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.

Cons

I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.

Every bit of information that goes into review of past due accounts is provided on the screens in the Collection module This is so very helpful compared to other programs and enables me to review accounts very quickly.

Pros

I really like the Collections Program! The practice I work for is small, however the patient data base is huge. I have found the programs on Intergy help me keep close track of past due accounts. There are several different reports that give me options of what information I am looking for when reviewing the accounts.

Pros

We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support.

Cons

The product is somewhat expensive, however you do get all of the services you need when utilizing the software.

Pros

It was very easy and straightforward to use. I like the simplicity and it was extremely user friendly.

Cons

Some of the tests are difficult to complete based on wording or phrasing, but overall it is quite simple and easy