Intergy by Greenway Health Software


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Intergy, part of the Greenway Health suite, is available as both a web-based and on-premise solution. This system is suitable for practices of all types, including cardiology, pediatrics, neurology, and other specialties.

Intergy is a clinically driven practice management system that has functionality and features designed to help practices track patient information and billing cycles. With the automated eligibility verification feature, office staff can confirm a patient’s coverage during check-in, before the appointment takes place.

Practices can also review insurance claims before submitting them with Intergy’s optional claim scrubbing application.Other integrated solutions include revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

 

Intergy by Greenway Health - Patient dashboard
 
  • Intergy by Greenway Health - Patient dashboard
    Patient dashboard
  • Intergy by Greenway Health - Practice analytics
    Practice analytics
  • Intergy by Greenway Health - Patient care plan
    Patient care plan
  • Intergy by Greenway Health - Imaging files
    Imaging files
  • Intergy by Greenway Health - Claim details
    Claim details
  • Intergy by Greenway Health - Reports dashboard
    Reports dashboard
Supported Operating System(s):
Web browser (OS agnostic)

60 Reviews of Intergy by Greenway Health

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Lucie from McDuffie Surgical Clinic PC
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Dependable and Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been very pleased with Greenway--Most pleased with customer service--Efficient and courteous!!!

Pros

Ease of functions and help features are easy to follow. So many of the functions are almost self-explanatory.

Cons

Don't have any--.We have been most fortunate with input issues from the beginning. Only con is that we can't integrate information to other facilities--no that is not far away.

Review Source
 
 

Luther from Oakes Family Care
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Physician/owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am reporting the company to the BBB and hiring an attorney. I can only hope that my businesses survive going with Greenway. Huge mistake!!! The billing company is about to cause my clinic to go out of business. After being with the company for 5 months we have posted nearly $4 million in charges and only received $250,000. Customer service takes 2-3 days to return a call. We have been trying to understand our bill since day one and not a single person at Greenway can explain what we are been charged for. We do not have a "go-to" person. Each branch of the company is separate so it takes multiple calls and weeks to get to the bottom of an issue. When a medication is prescribed through the system the number of tablets written/amount dispensed does not show up in the chart. Tons of problems with this company/EHR

Pros

Multiple features
Nice favorites list
Can use on the go and at home
Customizable templates and notes

Cons

Poor customer service
The billing company is worthless
Multiple issues that are patient safety related

Review Source

  Response: Anna, Greenway Health

Date: November 2018

November 2018

 

Hi Luther,

We are sorry to hear that you’ve had a bad experience with Greenway, and thank you for letting us know. First and foremost, we take potential patient safety issues very seriously. For that reason, we looked into the medication prescription issue you identified and determined that it does not impact patient safety. We are happy to discuss our rationale with you directly.

Additionally, our top-rated revenue cycle management team believes that personally investing in the success of each practice is paramount to helping our customers achieve further financial success. Similarly, our customer success team has an average response time of 11 hours, is currently at a 98% satisfaction rate based on cases closed, and offers designated points of contact for certain practices. For any ideas your practice may have on software functionality, we recommend that you use the Ideas page on My Greenway, where our customers can list requested items and provide feedback on requests from other customers in the Greenway family. If you’d like to discuss this further, please feel free to contact us at communications@greenwayhealth.com. Thank you.

 
 

Colleen from FPM Urogynecology, Inc.
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Customer Support went above and beyond!

Ease-of-use

Functionality

Product Quality

Customer Support

I am new to this practice and have never used this program before. The online training modules were very helpful. Customer service has always been extremely helpful in assisting me with issues I may be having. On my last call,Team was so helpful in helping me and providing assistance on how to solve a problem. They checked out every avenue and knew in order to rectify the problem, even when we determined that, at the end, it was not an Intergy issue but instead was a issue with the biller. I am thankful!

Pros

Intergy allows our practice to keep updated information on our patients, keep our doctors organized and to provide the best experience all around.

Cons

Using the same version of Intergy for two separate entities at my office can get a bit confusing and the ability to modify colors of the background could help ease this as well as offer a fresh look to screens we spend so much time in every day.

Review Source
 
 

Bob from Women's Medical Associates of Nashville
Specialty: Ob Gyn / women's health
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Decent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Intergy is a good product but to have it be "robust" you also need to purchase the Practice Analytic (PA) software package with it in order to perform data analytics. PA is an excellent package that Greenway should incorporate into their other EMR systems.

Cons

Intergy is not a very user friendly product as you have to perform multiple clicks in order to either get to where you want to go or need to do - Keep It Simple.

Review Source
 
 

JACQUELINE from The Children’s Doctor if Tampa Bay
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to navigate great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease that you can adapt to your needs and your specifications . great customer support

Cons

I have no cons.

Review Source
 
 

Dustin from Pediatric Practice in Fort Myers
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Lots of features available but none are included in the amount you pay them for the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT BUY unless you enjoy paying an attorney

Pros

basic system
if you love DOS, this is perfect for you
great for those people who enjoy computer programming and creating their own forms

Cons

Over priced
nothing included in basic model
IT is almost nonexistent
they sell you on the amazing features it has but neglect to tell you that none are included when you buy the software. Almost all features are considered add-ons which means there's a cost for them
System is constantly being "upgraded" on the weekends but there is never any noticeable changes

Review Source

  Response: Anna, Greenway Health

Date: May 2018

May 2018

 

We’re sorry to hear that you had a bad experience. Intergy is typically praised for its ease of use, canned and customizable templates, and ability to meet the entirety of a practice’s needs. Additionally, our Customer Support is highly regarded by our clients and is currently at a 98% satisfaction rate based on cases closed. If you’d like to discuss further, please feel free to contact us at communications@greenwayhealth.com

 
 

C. Marlene from Cottonwood Medical Center, Ltd
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

13 years of experience with Intergy electronic medical record has been great and looking forward to a continued relationship with the company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used 2 other electronic medical records at other clinics. Intergy is faster, cleaner in appearance, more clinically logical, and easier to learn.

Pros

Integration between Practice Management software, EHR the clinic record, and Practice Analytics for reporting. Good workflow for staff and providers. Always looking at ways to improve customer service. Customization of the clinic record appeals to providers.

Cons

Just like all of the other electronic medical records on the market, it would be nice if it costed less. Training on new features could be better.

Review Source
 
 

Allison from Community Health of South Florida, Inc
Specialty: Community health center / FQHC
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Intergy for FQHC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fairly reasonable demographics that meet UDS guidelines. Canned report feature provides good amount of pre fabricated reports. Insurance set up fairly easy.

Cons

poor functionality, no population health interface. Greenway Intergy proves difficult to interface with other HL7 software. Not intuitive, charges do not interface with forms. Too many 'clicks'.
Practice Analytics does not utilize diagnosis' or procedures for UDS measures, and your workflow has to include the correct click to produce results so you add the correct medcin finding rather than diagnosis.

Review Source

  Response: Anna, Greenway Health

Date: May 2018

May 2018

 

We’re sorry to hear that you had a bad experience. Intergy is normally known for its ease of use, customizable templates, and exceptional Practice Analytics capabilities. Our Population Health solution, Greenway Community, provides customers with the ability close those care gaps and easily report data to receive reimbursement for care. If you’d like to discuss further, please feel free to contact us at communications@greenwayhealth.com.

 
 

Madonna from Cottonwood Medical Center, Ltd.
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A great product that has evolved along with technology.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My practice has been faithful to the ever evolving Greenway company. They strive to create a very satisfied customer.

Pros

I currently use Intergy Practice Management and Practice Analytics in my job daily. My practice has utilized all 3 products for many years. It affords us a one stop shop to manage the practice, esp. the business end. Reports are very informative and functional for managing the every day business of medicine.

Cons

Introduction of new product lines can be overwhelming at times. Which do you choose for your practice? What will enhance your bottom line?

Review Source
 
 

SUZANNE from SOUTH BAY OBGYN
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

iNTERGY by GREENWAY HEALTH

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve.

Cons

Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice.

Review Source
 
 

Christina from The Myers Clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

My review of the Greenway Health System.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would recommend this product to other medical facilities.

Pros

The Greenway system is very user friendly. When you need help and have to call the customer support center the technicians are very helpful and courteous.

Cons

The canned reports in the base Intergy system do not give all the information you need so you have to utilize the Practice Analytics system. The Practice Analytics system is not user friendly.

Review Source
 
 

Bridgette from Surgeons of Lake County
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Greenway Intergy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been using Intergy for over 10 years. It is easy to use. The enhancement request process is good and customer service is knowledgeable and dedicated to resolving issues.

Cons

Most forms, notes, etc. are built with primary specialty in mind. Has less diversity for more specific specialties

Review Source
 
 

Tracey from Aurora Diagnostic Laboratories
Specialty: Pathology / research
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Greenway Health is AWESOME!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

From a client vendor perspective I have to say it is a pleasure to be able to collaborate with an efficient group of professionals to support our mutual clients. Teamwork makes the Dreamwork!!

Review Source
 
 

Jacqueline from The Children's Doctor of Tampa Bay
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very positive in all aspects,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer support hardly any waiting time, issues are resolve in very little time, software is a joy to work with very complete and easy

Review Source
 
 

Ryan from The Eye Clinic
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Overall good for multi specialty companies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything integrates well. Overall the software is very powerful. The built in electonic prescribing works well as does the greenway patient portal.

Cons

Intergy is written in an older programming language. The encounter note functionality can be vastly improved.

Review Source
 
 

Kris from Tri-County Pediatrics, Inc
Specialty: Pediatrics
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Intergy makes my day productive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Intergy is easy to use. Upgrades are constantly made. I feel as though support is easy to work with and they take suggestions for possible upgrades in the future.

Cons

I do not think this product is Pediatric specific and there are a few things that we need to modify as a result, however, support has listened to our challenges and worked with us to find resolution.

Review Source
 
 

Chris from Center Associates
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Intergy is very user friendly. All the information I need is right at my fingertips.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!

Pros

Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.

Cons

I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.

Review Source
 
 

Kim from Manhattan Radiology
Specialty: Radiology / imaging
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great Software for Collections

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Every bit of information that goes into review of past due accounts is provided on the screens in the Collection module This is so very helpful compared to other programs and enables me to review accounts very quickly.

Pros

I really like the Collections Program! The practice I work for is small, however the patient data base is huge. I have found the programs on Intergy help me keep close track of past due accounts. There are several different reports that give me options of what information I am looking for when reviewing the accounts.

Review Source
 
 

Dan from Family Service Inc.
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Intergy for Medical Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support.

Cons

The product is somewhat expensive, however you do get all of the services you need when utilizing the software.

Review Source
 
 

Erica from Brookville Pediatrics and Internal medicine
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Very satisfied

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was very easy and straightforward to use. I like the simplicity and it was extremely user friendly.

Cons

Some of the tests are difficult to complete based on wording or phrasing, but overall it is quite simple and easy

Review Source
 
 
 
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