ICANotes EMR Software


 

ICANotes is a software solution for behavioral health practices. Its key features include button-driven narrative charting capabilities, which enable clinicians to quickly create documentation.

ICANotes clinical notes can be made quickly and are narrative in form and individualized for the patient. The notes are specific to mental health and contain thousands of pre-existing content generation buttons, which are arranged in clinically logical ways.

ICANotes can also be customized to meet individual practice needs. The self-coding feature automatically determines the highest reimbursable E/M service code support by each generated note.

ICANotes is cloud-based, and it is best suited for midsize to large behavioral health clinics.

 

ICANotes - Auto-post payments
 
  • ICANotes - Auto-post payments
    Auto-post payments
  • ICANotes - Chart faces
    Chart faces
  • ICANotes - Chart room
    Chart room
  • ICANotes - Prognosis notes
    Prognosis notes
  • ICANotes - Progress notes
    Progress notes
  • ICANotes - Comprehensive treatment plans
    Comprehensive treatment plans
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

73 Reviews of ICANotes

 

Start your review of ICANotes

Click to start
https://www.softwareadvice.com/medical/icanotes-ehr-software-review/
Software Advice Reviews (24)
More Reviews (49)

Showing 1-20 of 24

Janice from Aelogica
Specialty: Other specialty
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

More ICANotes, less paperwork

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ICANotes is an easy and fast way of creating professional clinical notes on patients. Plus, I can do it from my mobile or tablet.

Pros

It is very easy to use. The ability to tick checkboxes instead of writing everything makes it faster to create documentation.

Cons

Not very flexible or customizable. It provides the basics but it could get tricky on those that require individualized medical information.

Review Source
 
 

Arom from Orion Behavioral Health Network
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

From a medical director’s point of view I like this system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I’ve been using the system for over 10 years. I do strongly prefer it to systems that are not specific to mental health. It definitely helps me train clinicians that I hire and bring into our system.

Pros

The ease-of-use and it is very helpful to have the checkbox symptom. I like the ability to do electronics prescribing. The system of clicking buttons to insert text helps speed documentation.

Cons

Sometimes glitchy. At times it will slow down. These issues are not unique to this program and I have experience been with multiple other electronic medical record’s. P

Review Source
 
 

Kara from Kara Heugly Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

It's the best. I've bought several. This one wins!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The willingness to make changes that help us. We need a Domestic Violence category. Their respomse: "we will work on it. " Accommodating!

Cons

We love everything. No criticisms. They answer quickly when we need their help. Chat is available most of the time during days.

Review Source
 
 

Elizabeth from Clinical Counseling and Consulting Services, PLLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Versatile Software!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is geat! Try the free trial and see for yourself!!

Pros

You can do so much with this software!!! They also have superb customer service and training!

Cons

You can only customize their forms but they have some good forms! It looks hard to use but it isn’t.

Review Source
 
 

Maris from Solutions
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Too Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

System is fine for if you need a basic EHR for little cost. The name says it all - EHR has "canned" responses so user never has to manually develop their own content.

Cons

Not ideal for individualized care. Program is very basic and therefore not recommended for intensive programs, or programs that require specific clinical information.

Review Source
 
 

John from John S. Kruse MD, PhD
Specialty: Psychiatry
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Clearly written with the working psychiatrist in mind.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support staff are always courteous, well informed, and thorough.

Pros

Provides confirmation that each office note is meeting criteria for CPT coding. Extremely helpful and supportive on-line help.

Cons

Slow to boot up, small font on screen. Inability of patients to select their appointments from your schedule

Review Source
 
 

Kiki from Lincoln Behavioral Health, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Innovative, fast, and professsional way to create notes, treatment plans, and assessments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Despite internet delays, ICA Notes are professional looking documents that can be customized. It is also economic. It helps to practice on a fake client to learn the system but once you do (it took me about 10 times and trust me, I'm not computer savy). I can now do a progress note in about 3 minutes. Plus, there is no paperwork to worrry about losing.

Pros

I like how professional my documentation looks. I also like that I can add my personal touch and that I can there are screenings available to keep track of my client's progress.

Review Source
 
 

Michael from Elements of Change
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

One the best EHRs I have ever used including the "big names".

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simply the best customer service of any company I have had the pleasure of working with. Throughout the whole company everyone is constantly working to accomplish some not so simple things (well as I see anyway) and this is to work for the providers to meet all the requirements of federal, state and private insurance sources while accomplishing meaningful use standards to get the provider paid appropriately for the level of services medically needed at all levels of Mental Health Service. Some companies just talk, not this one. They are always there when I need them and I have been with them for 4 years. Now I am just one provider but so far as I can see this company ICA NOTES could handle all you needs no matter how large. Michael Southern Board Certified Psychiatric APRN Garden City, Kansas. elementsofchangemsouthern@gmail.com.

Pros

So many things but the biggest pro for me as an individual provider is not having to type and still reach the highest medically correct billing. The ability to auto post payments from the clearinghouse right into ICA Notes is worth gold to me.

Cons

The only con to this program is it does yet have the ability to let customers self schedule or reschedule but I think this may be in the works.

Review Source
 
 

Jillian from GJB Health Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Slightly satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would appreciate a patient portal or mobile capabilities (i.e. tablets, smart phones, etc).

Pros

We appreciate the versatility with creating initial assessment or progress notes (i.e. tabs, buttons, etc.).

Cons

We have had consistent troubles getting claims correctly prepped. Information will be dropped or added incorrectly. Current example with ticket #: 104307

 
 

Briouna from UPC
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Receptionist

Ease-of-use

Functionality

Product Quality

Customer Support

It's very convenient for start up companies and small businesses. The tech customer service is always helpful.

Pros

Easy to use.

Cons

Sometimes it takes to long to load.

 
 

Jill from United Psychology Center
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Finally, an EMR worth discovering!

Ease-of-use

Functionality

Product Quality

Customer Support

I have been working within ICANotes for approximately 2 years, having transitioned from two different EMR systems. Overall, I have found ICANotes to afford a much broader spectrum of clinical flexibility for progress notes and new assessments. Care procedures, symptoms, medications, and historical data are all-inclusive and well organized for ease of use, which is vital for a fast-paced environment such as the one I work in. My particular job involves scribing for psychiatrists during back to back assessments for an acute psychiatric care hospital. This involves obtaining important historical data, current client concerns, daily medication changes, progress, and treatment plan options, all which have to be captured as quickly as possible as client is seated in assessment room. Having such an organized system helps me maintain an accurate and quick speed, which is crucial to my work. This is the first program I have used that caters to this need.

Pros

I appreciate the ability to build algorithms, to quicken my pace, and ICANotes affords me this ability. The various chart screens are easy to maneuver and contain clear and thorough guideline categories that require just a click of a button to incorporate into the notes. The medication areas are user-friendly and contain a broad selection of medications to choose from. At each chart front page, it is easy to see allergies and medical concerns in one glance, which promotes safety and easy recall to providers, when necessary.

Cons

A primary concern has been connectivity continuity. Our office has had to switch to a web based launch, as opposed to remote log-in, due to considerable interruptions and stalls, which were were very time consuming and frustrating, given the pace that my work requires to be maintained. However, the connection options we have now are much improved, overall. For the purpose of creating a tidy note, I also would prefer that categories to be left-align in each section so that the headers would not appear to be floating in the middle of the page. This may seem like a small thing, but, when creating over 30 notes a day and spending time left-aligning each category of use, this can be a time hindrance.

 
 

Kelly from UBHS INC.
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

ICANotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overal is a good product, works well and serves it purpose. However, users complains about frequent outages or screen freezing

Pros

Has good functionality and caters specifically for behavioral health

Cons

Outages and scheduling application is very lacking.

Advice to Others

If pricing is a factor, ICANotes is a good option for its functionality. Other similar software charges 3x more that ICANotes.

 
 

REBECCA from Harmony Mental Health, Inc.
Specialty: Mental & behavioral health

August 2016

August 2016

ICAN IS OUTDATED AND SLOW.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

ICAN IS EASY TO LEARN AND NAVIGATE THROUGH. THE CUSTOMER SERVICE IS GREAT AND TRY TO SOLVE ISSUES QUICKLY.

Likes Least

IT IS VERY SLOW, THE CALENDAR IS AWFUL AND WE HAVE HAD SEVERAL ISSUES WITH INFORMATION NOT BEING SAVED.

Recommendations

I WOULD DO YOUR RESEARCH AND CHOOSE THE ONE THAT SUITS YOUR NEEDS THE BEST.

 
 

Cassandra from Harmony Health
Specialty: Other specialty

August 2016

August 2016

Not so much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I think the form letters feature is wonderful but beyond that I am so utterly frustrated with ICAN it's difficult to come up with much I do like.

Likes Least

It never works. It's clear the server space is insufficient for the amount of traffic. I am constantly getting thrown out or having to deal with a frozen screen, regardless of whether I'm at the office or at home. Saturday afternoon is the really the only time ICAN works. Unfortunately, I'm on ICAN on Saturday afternoon because it is too difficult to use while at work. I wish I could get back the amount of time I spend working on weekends due to ICAN's lack of performance.

Recommendations

ICAN isn't worth the frustration. I have to keep Word open during intakes and regular sessions because the only thing I can count on is that ICAN will freeze and stop working.

 
 

Angela from Harmony Mental Health, Inc.
Specialty: Other specialty

August 2016

August 2016

As Admin. Director, I entered all referrals into ICan.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is very easy to enter a new client, get a Client ID. It is great for looking up documents, etc.

Likes Least

The calendar is awful. It has to load twice and is very slow. Appointments are made then disappear. This happens too frequently and clients arrive, but someone else has taken their time slot. It is difficult to explain to someone how this happens.

Recommendations

Make sure the calendar is going to work for you. It has many wonderful features like posting client payments.

 
 

Kayla from Harmony Mental Health, Inc.
Specialty: Mental & behavioral health

August 2016

August 2016

Program should be called Ican't

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

When it works, it's neat and orderly, simple to use.

Likes Least

It has deleted appointments, not saved notes, it's very slow at times, it's got a mind of it's own.

Recommendations

Make sure you shop around before purchasing. This program often freezes, deletes appointments, shows notes as saved but the next day they're gone, etc.

 
 

Amber from Harmony Mental Health, Inc.
Specialty: Mental & behavioral health

August 2016

August 2016

Great concept, flawed delivery.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love the simplicity of note creation. They also have excellent customer service.

Likes Least

The servers often go down, and on multiple occasions data has been lost due to this. The calendar is cumbersome, and SLOW. Much of the program operates very slowly, decreasing staff productivity.

Recommendations

Definitely test it thoroughly before committing to it.

 
 

Diane from The Center for Psychology, PA
Specialty: Mental & behavioral health

May 2016

May 2016

It has been extremely frustrating to use this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I can't say I like anything best about the product, it would meet our needs if they could increase the speed of the program and make the Schedule portion usable.

Likes Least

The schedule is non-functioning, useless. The support team is available but not knowledgeable about their product and problems that arise from it.

Recommendations

Don't take the tutorials at face value, they work great in training mode but ask to see real time demonstration or ask for referrals of others using their product. I asked for that with this product but was denied, I should have recognized that as a red flag.

 
 

ope from strongtower behavioral
Specialty: Mental & behavioral health

May 2016

May 2016

Numerous, frequent glitches and freezes that slow you down

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Comprehensive documentation capabilities that is specific to psychiatry

Likes Least

Numerous, frequent glitches and freezes that slow you down and impact your productivity negatively.

Recommendations

May not be a bad idea to shop around for alternatives

 
 

Heather from Freedom Counseling Center
Specialty: Mental & behavioral health

April 2016

April 2016

2 years with ICANotes and very pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the preset options that are available. I use many of them to speed up note taking. I also like the ability to add my own quick key options. My notes can be done very quickly with this program. I have a Macbook air and it works wonderfully. One thing that is important to me is customer service. I have used the online chat as well as called the support number. I am extremely impressed with the staff. They are fast, friendly, and knowledgeable. I always know when I contact support it will not take long and they will solve my problem.

Likes Least

I think the old 2008 windows interface could use some updating. There is probably a better flow they could come up with for placement of buttons but once you get used to where everything is it doesn't matter. Learning any notes program takes time at first.

Recommendations

If customer service is important to you then this is the company for you. If you like the ability to click on a few buttons and design your own phrases to be in a program you will like this EHR system.

 
 
 
Showing 1-20 of 49

Darlene from TEAM (Together Every1 Achieves More)
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Easy notes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience has been great I tell everyone I know about the systems because I feel that if I can use it anyone can.

Pros

a system which is user friendly that I can understand what is being told to do.

Cons

I have not experienced any issues with ICANotes it has always been a very friendly system to use.

Review Source: Capterra

  Response: ICANotes, ICANotes

Date: October 2018

October 2018

 

Hi Darlene! Thank you so much for taking the time to share your experience with us! We truly appreciate the positive feedback.

 

Kelly from Focus Residential Group, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

ICANotes Reviewer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using ICANotes for almost a year. I excitedly tell everyone who works in this field (SUD Residential) to check out ICANotes very reasonably priced program. We love the tech support, the video instructions on youtube and the ease of the software's use. The program is the easiest I've seen. Being a nurse-I've used many different software programs too!! We love ICANotes and have nothing but great reviews to give to the software program!!

Pros

Technical support, instructional video tutorials, ease of use.

Cons

It's a remote desktop connection (for us) and I'm unsure if that matters to some people.
We have NO COMPLAINTS....this program is awesome.

Review Source: Capterra

  Response: ICANotes, ICANotes

Date: September 2018

September 2018

 

Hi Kelly, thank you so much for the review! We really appreciate the positive feedback and are glad to hear that you're enjoying our software.

 

Michael from Michael Fisher, M.D.
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Yes to Icanotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Icanotes since 2012 and do not regret the decision to go with Icanotes. I had researched numerous EHR's and found this one to be most affordable and customizable. There have been little problems along the way, but support has been right on top of correcting any problems. It also is a do it all EHR, including progress notes, billing, patient portal, etc. I highly recommend it.

Pros

It is easy to learn to use. First day I used it, I was able to keep up with notes throughout day. E prescribing is integrated with Dr. First which makes for easy record keeping and taking care of renewals. Icanotes is also customizable by creating buttons which will insert appropriate language where needed.

Cons

Initially, there were some quirky things about navigating , which have since been corrected.

Review Source: Capterra

  Response: ICANotes, ICANotes

Date: September 2018

September 2018

 

Hi Michael, thank you so much for your feedback and thank you for being a long-term customer! We really appreciate the review and we're looking forward to serving you in the future.

 


May 2018

May 2018

Great medical charting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Medical charting

Pros

Lots of templates and easy to click through to get notes done, with the items you need to bill insurance.

Cons

It took a lot clicking to complete a note and it takes time to learn where things are. The learning curve was too steep for me.

Review Source: Capterra
 

Christine from Yes I Can, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Very Basic Program , could be great but needs to be updated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to use and easy to train new employees to use it.

Pros

Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.

Cons

The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with it all day long, it is fussy and cluttered. The report system both on the ehr side and the billing side are weak at best. There are many reports that we used in our previous software that are not available, There is no end of day processing and end of day report available. It is built on an old coding platform and needs to be modernized, it could be the best in the industry, it does a lot of basic things right.. Uploading files and downloading files or reports is not easy, you have to log into a different website, which is again time consuming if you are attempting to run reports, export them into excel etc, it cant be done on the main website, you run the report, then rather than just export it, you have to click export then go log on to a different website to retrieve it. It needs more integration. Everything feels like it was added on and just hanging on in piecemeal fashion to the original ehr.. the ehr is solid, good and great to use. I wish it was abit more flexible where you could add fields or have a form uploaded and then be usable in the system

Review Source: Capterra
 

KARA from Kara Heugly Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

ICANOTES GETS 5 STARS OF EVERY THING------ BEST PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

OUR RECORDS ARE HIPPA COMPLIANT, SUPPORT IS THE BEST EVER. IT IS A LARGE PROGRAM WITH MANY FEATURES. TUTORIALS ARE ON YOUTUBE AND CHAT IS AVAILABLE CONSISTENTLY WITH TRAINED PEOPLE WHO SPEAK ENGLISH WELL. IT IS UPDEATED AND IMPROVED ALL THE TIME.

Pros

IT IS UPDATED CONSISTENTLY. THE SUPPORT IS IMMEDIATE AND THOROUGH!! CHAT IA AVAILABLE ALL THE TIME. THEY SPEAK ENGLISH CLEARLY. THEY OFFER TRAININGS AND TUTORIALS AND CONSULTATION. THE SUPPORT PEOPLE ARE HELPFUL, KIND AND WELL TRAINED. THEY CAN DO REMOTE HELP ALSO.

Review Source: Capterra
 

Julie from Thompson's Family Psychiatric Care

August 2017

August 2017

Product works great WHEN IT WORKS! So frustrating that it has so many glitches (almost weekly)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of documenting a well organized psychiatric note. HOWEVER I'M ON THE PHONE WITH IT AGAIN THIS MORNING!!! I feel like I have to come into work early just in case ICAN is down.

Cons

So many times (again almost weekly) that I have to call IT about server issues that slow down my practive. Can't access records or patient schedule. UGH!! AND even they never compensate you for the time that their product is not functioning!

Review Source: Capterra
 

Tina from Port Recovery IOP

February 2017

February 2017

Review of ICANOTES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Always works well and user friendly. Customer support is always available. Staff is always friendly. HAVE USED IT SINCE 2012

Review Source: Capterra
 

Gustavo from Centro Holistico de Salud Mental
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

Pros

Ease of use and availability on mobile devices

Cons

Sometimes it slows down

Review Source: Capterra
 

Margaret from Solutions Recovery

January 2017

January 2017

Easy to use with wonderful support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.

Review Source: Capterra
 

Sara from Center for Sexual and Reproductive Health Psychology
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

IcaNotes for Psychology

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

IcaNotes is clearly written for psychiatrists primarily so it is less flexible than I would like as a psychologist. Still, it is a good value, my notes get done quickly and the printout always looks professional.

Pros

It's easy to use.

Cons

It's geared to psychiatry, not psychology (it's like non prescriber use is an afterthought). Although they say you can customize it, I haven't found that to be true in practice.

Review Source: Capterra
 

Shemillia from Creative Behavioral Connections

January 2017

January 2017

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

ICANotes is a great system and it's user-friendly. Although it's set up for mental health and not for an autism clinic, occasionally this I've found it easy to add functions. occasionally this is a great system. The support team is amazing I chat with them online and they've resolved any issues I've come across.

Review Source: Capterra
 

Tina from Port Recovery IOP, Inc.

January 2017

January 2017

ICANOTES review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had ICANotes since 2012. It is extremely user friendly. The best feature to me is in the notes, where multiple clinicians can access and add to the same client notes.

Review Source: Capterra
 

Alycia from Embracia Health
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

great program to use and it is easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer representatives and technicians are very helpful and knowledgeable. It is easy to navigate and works better than the other program I use!

Pros

It is easy to navigate and get back to main screen from anywhere in the program

Cons

Changing documents and diagnosis are a little clustered and it not very user-friendly if one is new to this type of program

Review Source: Capterra
 

Deborah from Bridges' Behavioral Health & Wellness, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

AN EMR DESIGNED SPECIFICALLY FOR BEHAVIORAL HEALTH THAT DOES EVERYTHING YOU NEED TO PRACTICE.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using the ICANotes program for 4 yrs. The customer service has been exceptional and courteous. They offer webinars and training for all aspects of the program and include tutorials on their website which is great when hiring new staff. ICANotes has assisted us with issues and accommodated our needs when modifications/adjustments were requested to suit our practice needs. The team at ICANotes has responded and implemented several options we suggested to improve our service delivery to clients. In addition, ICANotes has added many features to the program to meet the growing demands in the field of behavioral health.
I love the fact this EMR was created by Dr. Richard Morgenstern, a psychiatrist. This program was specifically designed for behavioral health and not a modified version or altered from a medical model template. It is also a plus that one of the offices of ICANotes is within 30 min from our agency. Their staff was available to visit us and provide support when we opened in 2012. I have seen this company grow rapidly in 4yrs. since using this program which as benefited us in our growth as well. I gave ICANotes for every category primarily because it is well deserved for their hard work in keeping up with integration and the ever changing guidelines with coding, billing, and documentation etc., in behavioral health, which has made my life so much easier with running my business.
However, the I gave for the value of money is a double edged sword.....And in no way do I want this to reflect as a negative connotation to the program. The rating is not entirely due to the cost of ICANotes program but also includes regulation guidelines set forth by many Insurance providers. The reimbursement rates set by insurance providers are not increasing at a rate they should be to providing services in behavioral health field. An increase in rates would tremendously help offset the additional costs accrued for agency's to remain in compliance with state, federal and local regulations thus, allowing agencies to add additional features that could really benefit service delivery.
**Just an idea.......maybe to see some type of incentive programs offered to exist ICANotes customers who are growing and continue to add clinicians and features to their ICANotes program. That would be great.
All in all, this is a phenomenal program, and I would highly recommend it to all behavioral health clinicians and practices.

Pros

The program does everything we need. All tasks can be completed with the features encompassed in the program.

Cons

Minor issues......
1- I find the appointment book is extremely slow. I was told it would improve several months back but, the staff reports this most often and is the most reported issue that becomes time-consuming for staff scheduling and is frustrating for clients waiting on the phone.
2- Populating the Treatment Plan - when completing a follow-up treatment plan it populates every treatment plan into the new one created. This becomes costly if you have a client for 3 years +
Ex. A treatment plan every 6 months for 3 years and an average of 4-5 pages per plan x 6 treatment plans printed for a client, the last treatment plan cumulates to 30 pages. It doesn't allow the plan to start over with a fresh slate for a new treatment plan without including the old ones as well. (Unless I haven't figured it out, which may be the case) :)

Advice to Others

1- It would be great if the electronic signatures were displayed on MacBook. Mine always shows an ERROR msg. Although, the signature is still there on other window computers in the office. I can't print and send docs to other offices with this bc it looks like the client did not sign correctly, with the ERROR msg by the signature.
2- I was recently mad aware the TOPAZ signature pad now has a wireless signature pad. It would be great if it was compatible with the ICANotes program. I have had to replace 2 pads due to the cord becoming twisted from clients signing and moving the pad back and forth. The NEW wireless TOPAZ would eliminate this issue and have saved me $1060.00 for 2 signature pads. And TOPAZ does not offer a replacement cord. There is a charge over $100.00 to send it back to be repaired.
No issues thus far with 3rd party add one, Dr. First works well. I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day. It was a nightmare. Spoke with the tech at ICANotes, I 'll wait for ICANotes to initiate their own fax program.

Review Source: Capterra
 

Roberto from Addiction Campus of Texas
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Texas Addictions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love ICANotes. If we could have an easy way to get the ICD 10 codes, better medication database and a little faster it would be the perfect software (at least for me).

Pros

The built-in templates (phrases) and that is perfect for the field of addictions.

Cons

Getting ICD 10 codes, not a good medication database and the time it takes to process some of the steps.

Advice to Others

Get a better medication database, better and easier way to get ICD 10s. I know that improving speed would probably increase cost so I am perfectly ok with the speed but the meds and the ICD 10 issues oh boy

Review Source: Capterra
 

George from Villa Rica Behavioral Health
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

ICANotes-- OUTSTANDING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used ICN for almost 4 yrs now and I continue to be very pleased. It is an excellent EHR for behavioral health. The format is easy, documentation is quick and also very easy. Training videos are excellent. The staff are exemplary and service could not be better!!. I highly recommend this software. As a very busy child and adolescent psychiatrist, ICN has made my life so much more manageable.

Pros

EVERYTHING

Cons

Not a one

Review Source: Capterra
 

Remonica from Professional Standards of Care, LLC.

December 2016

December 2016

PSC 4 ICAnotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have reviewed this system for 1 year prior to purchasing. The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb! Last but not least, the customer service is amazing! I can make one call and do not have to be on hold for several minutes and you can also live chat for better assistance. When or if you send an email to a developer or ICAnotes staff, the response time is immediate!

Review Source: Capterra
 

Jessica from Child & Adult Psychiatry at Lakewood Ranch

December 2016

December 2016

A+ company

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

This company is everything we expected and more. Friendly, easy to use platform combined with a truly supportive team. Would recommend to anyone looking for a good EHR at a great value!

Review Source: Capterra
 

LENA from HORIZON COUNSELING CENTER INC

December 2016

December 2016

Easy work flow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Using ICANotes is very easy to navigate. Mistakes are easily corrected and functional steps are very easy to follow. The support team are very patient and knowledgeable about the software. The trainers are very good. My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.

Review Source: Capterra