We are a multi-specialty Ophthalmology practice located in Massachusetts. I spent years researching different electronic health record systems along with one of our senior technicians, and the support of our I.T. person. We decided a web-based EMR would work best for us, as our cloud-based practice management system had saved us a great deal in I.T. related costs and provided us with immediate system updates. It also allowed our doctors to access patient information outside the office, which to them, was very helpful. Of all the web/cloud-based systems out there, the staff and doctors at the MDI booths truly knew their product best. They answered all of my many questions on the spot and/or via email prior to me even leaving the conference. They even had an actual MD giving the demo! That I had never seen before. We purchased IntelleChart last January and went "live" in June. We could have gone "live" sooner but were waiting on our PM system to finish their portion of the HL7 bridge. I also wanted to be sure our technicians had enough chart prepping practice before we brought it into clinic. Our "go-live" went more smoothly than I ever could have imagined. I'd heard so many nightmarish stories about "EMR go-live days" and in the end, we couldn't have been more prepared for ours. The MDI University, knowledgebase conference calls, incredible I.T. walk-thru and set up, made us unbelievably prepared for it. MDI suggested we cut back on the number of patients we were seeing during our "go-live" training and it worked out perfectly. Of the first four doctors who went "live" in June, three of them were seeing ALL patients on MDI within 2-3 weeks. I have only a few doctors who are still seeing some patients on paper and only because they are extremely part-time here, and therefore are taking a little longer to become more comfortable with and efficient on the system. If the technicians had it their way, everyone would be seen on MDI. To this day, we have not reduced the number of patients per session, and certainly won't need to at this point in time. There are many things I could say about IntelleChart and MDI as a company but the most important thing everyone should know about them, is that their customer support is top notch! Other practices on various EMR systems have called me, and when I mention that, they ask if the support is just as good six months down the road. Well, it is! I ask for a new "document type" to be added for example, and most of the time, it's already there in less than an hour. I'm the Administrator and even I can help the technicians populate data from previous exams when we're running behind. The system is so user-friendly; I honestly think it's helpful learning tool for new technicians, as it almost prompts you to ask the appropriate necessary questions. The owner of our practice allowed me to select our EMR system, which meant the pressure was all on me! He could not be happier with it and I can't tell you how pleased I am about that!

Retina Care Center looked for the best and most appropriate EMR for our practice for over three years. We experienced many demos. We are a two doctor practice, soon to have three doctors. We have three sites between Oregon and California. We are an extremely efficient practice, however, were interested in improving legibility of the patient chart as well of accuracy of injectables. We have been on a typical paper chart system for the thirteen years. We used spreadsheets for injectables and inventory of all medications. We purchased IntelleChart in May of 2013 and began the implementation timeline with accessing MDI University, webinars, a site visit, and an in house trainer to oversee paper chart entry into the MDI system. Through doing this, the staff became proficient prior to the MDI On Site Trainer arriving for GO LIVE week. The implementation could not have gone better. Shelley, the MDI trainer, was extremely knowledgable. The staff and doctors all found her very easy with which to work. We use AllScripts for our Practice Management System and I was concerned about the HL7 interface working effectively; it has worked great. IntelleChart is intuitive and easy to learn. Our staff learned the system fairly quickly and we are definitely still on the learning curve. We can't wait to learn everything we can do with the system. The company support of MDI is beyond magnificient. The greatest benefit we have received after one week of being on the system is the efficiency gained with the exam summary/letter being faxed by e-fax immediately, and our physicians not having to face dictation at the end of each day. I would be glad to be a resource for references, specifically practices who use AllScripts and MDI. Thank you again for having such an awesome team!

MDIntellesys Intellechart

Support is always available and very helpful. You never feel like you are left alone.

Pros

Very easy to use. Seamless integration with our Scheduling and Billing. Understanding of our needs as Pediatric Ophthalmology. Upgrades are very easy. Customer Service is outstanding.

Cons

There are not many cons for MDI Intellechart. It is very easy to use and they have training demos available. Sometimes coding can be difficult. Customer service is always available to help.

Awesome system!!

Go for it! It would be the best decision you make!

Pros

Easy to use, complete and perfect for ophthalmology, great connection with the Iris registry, overall perfect!

Cons

There are no cons for us! we really like it and we have nothing bad to say, it works perfectly for ophthalmology it is set up for MIPS, no issues.

Good option for medical offices.

Greater support to our medical unit, is a software only oriented to the visual field, with great applicability.

Pros

# This system is used in the medical unit of the company, since by working with personnel in the mechanical areas there have been certain problems with certain chemicals and liquids, which has made the doctor verify all the retinal scanning and application of treatments .

# It has a module for patient loading and visualization of stories, in addition it is constantly updated via the network, which allows for improvements as long as the provider is contacted.

# Your control of personalized certificates allows you to have a fairly moderate workflow, increasing the doctor's capacity and distributing your ti

Cons

It is a software that does not suffer from disadvantages, it is practical, it adapts to any organization as long as it has a medical unit, the supplier's answers are always the most adequate and in a short time which improves even the service provided.

Excellent EMR

Going from a Customer No-Service EMR vendor to MDI was phenomenal. The customer service for MDI is excellent. The product is easy to use. Upgrades are pretty seamless. Since it is an ophthalmology based product they understand our needs as ophthalmologists.

Pros

Ease of use, customer service and upgrades at no additional cost.

Cons

n/a

MDIntelleSys EMR system, solid but a bit ponderous

MDI is a good solid electronic medical records software. I particularly like the imaging facility.

Pros

It is great to be able to visualize testing images without accessing a different page. Secure communication is quite efficient.

Cons

As we are still working from both superbills & EMR, the billing process is a little time-consuming. I am told that the interface w/tablet is much more streamlined, and am lobbying for that.

Hands down the best in town

This software is my top recommendation for ophthalmology offices big or small. Makes everything happen in a pinch.

Pros

The user interface is very friendly. Within a few days an experienced tech can easily find what they need and ensure they still have time for patient interaction

Cons

For an inexperienced tech it can be overwhelming. And on the billing side it could be just slightly more prominent when signing a chart if there is likely to be an issue such as intravitreal injection time frames

Ophthalmology Associates is an 11 M.D., 2 O.D. subspecialty practice in Fort Worth Texas. Our group started on the EMR journey several years ago with another product. The physicians decided well into the project that the system we were running on was not applicable to ophthalmology in many ways. At an AAO meeting, a couple of our doctors learned of MDI's EMR and were quite impressed with the demonstration. From that point we have worked with MDI to integrate Intellechart into our practice. It took 2 years for all of our doctors to use the EMR on 100% of our patients, but we are finally there. Our practice has been fortunate enough to contribute to the knowledge base for all the subspecialties in a format that mirrors each of our doctors preferences. MDI was, and continues to be, cooperative in working through challenges, and, in fact, they consider us as partners during all interactions. The development team at MDI is a smart group of people. Their ability to keep up with the requirements for the Meaningful Use stages is remarkable, and, so far, have not missed a deadline. To comment on the benefits of having an EMR system in our practice might vary from physician to physician, but overall we realize that EMR is no longer optional and MDI's product is the best we have found.

We started MDintellesys mid June of 2012. We are a large facility, seeing about 120 patients per day. When we started, we ran half of a schedule the first 2 days and then continued with a full schedule from then on. MDintellesys made it easy because they had good training both onsite and via telephone, and their EMR has an intuitive nature. MDI has been developed by an ophthalmologist which make it unique in that the workflow, drop downs and layout follow the natural path of an eye exam. The goal of MDI has been to minimize the amount of typing that a doctor has to do thereby increasing efficiency and to this end, each release seems to make MDI more efficient. The integration with my PM was almost seemless; any small problems that did arise were usually due to my PM. Likewise, integration with equipment was very easy and MDI was able to have a solution for all of my equipment. The technical report is fantastic. It is rare that I call during business hours and not get a live person(and all tech support U.S based). Even after hours, if you have to leave a message at tech suport, a return phone call can be expected usually within 20 minutes. MDI is also very receptive to input from their clients and utilize that input to improve their product.

We have been using MDIntelleSys for approximately five months now. We are a busy, retina only, practice that was using paper charts exclusively. We had been looking for appropriate software for approximately ten years before coming across MDI. While the decision to change to EMR was difficult, the transition has been quite smooth and very successful. The conversion to electronic records was quick and within approximately one week we were seeing our normal, full load of patients with records done entirely electronically. The data entry is intuitive and fairly easy to use. The "default" settings work well for most patients and while we anticipate slowly refining these to our practice specific indications it has not been necessary to change much in the system. The efficiencies gained with the new software allow us to finish our work several hours earlier than with paper charts, have eliminated the need for transcriptionists, and streamlined our billing process. We have already reduced our staff by 2 FTE's and expect to be able to reduce our ancillary staff further in the coming months saving a substantial amount of overhead.