LiquidEHR Software

4.62 / 5 (26) FrontRunners®

Our advisors have recommended this product 20 times in the last 30 days

About LiquidEHR


LiquidEHR is a cloud-based electronic health record (EHR) solution suitable for small and midsize optometry practices. It offers medical records management, medical billing and scheduling tools.

LiquidEHR provides users with features including a mailing list generator, audit trails, workflow systems, document management, compliance checks, integrated e-prescribing and configurable exam records. Tools specific to optometry include historical IOP charts, drawing tools, built-in eye charts, frames data integration and image management.

Clinicians also have access to electronic insurance filing tools, patient recalls, drug interactions and allergy interaction checks, problem lists, active medication lists, medication recommendations, educational resources, smoking status, vital signs and more. Users can also incorporate lab test results, view clinical summaries and send patient reminders. Access controls, audit logs and encryption features are also provided.

Support is offered via email and over the phone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

26 Reviews of LiquidEHR

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

4 stars

(10)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 26 reviews

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April 2019

Paula from InSight Eye Care, PLLC

Company Size: 1 employee

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Liquid EHR is intuitive and easy to use.

I am able to use Liguid EHR without getting bogged down at the computer. I don't need the tech support often but when I do they are friendly and helpful. I prefer this EMR over other ones that I have used because it is easy to use, quick, intuitive and the printed exams are well done. The developers are open to suggestions and sometimes incorporate the recommendations.

Pros

It is intuitive and easy to use. It does not print fields that does not contain information so when you print the exam it is two to three pages long, easy to read and succinct. The scanned documents feature makes it easy and quick to read the documents and scanned images and it is not difficult. There are drawings for anterior segment and posterior segment. It is fast to make spectacle, contact and pharmaceutical Rxs. It is also easy to edit the drop down lists. It saves the data quickly and you can navigate throughout the program/pages quickly. It coordinates well with APEX EDI for submitting insurance claims.

Cons

The builder for the visual fields, OCT, photography is cumbersome and does not print. I record that information in the notes section instead. I wish I could cut and paste in the Plan section. It does not have letter writing capability yet but I hear that the developers are releasing it soon.

November 2017

Weston from Ohio Eye Doctors LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

User friendly/ Easy company to work with

More accurate and complete record keeping . The ability to bill electronically all patients seen that day. Easy to print summary for communication with primary care doctors

Pros

Easy to use, Up and running after few days. It also has a medical code helper to make sure if you are using a certain procedure code that you have the supporting documentation to bill that level. It will alert you to what additional testing needs to be done to keep you in compliance

Cons

Finding diagnostic codes is cumbersome, and I have some difficulty reviewing back through previous records. But I may be doing something wrong or haven't found shortcuts that others may know. So I am having to go back through several screens in order to find what I need

Response from Liquid EHR of

Replied December 2017

Dr. Mangold, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

February 2018

Marc from Dr. Marc Landes

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Does exactly what I want it to do. Practical, functional, Inexpensive

Easy to use, great price, even better customer support The software is not very flashy, and can seem to have a lot of tabs, which my staff sometimes have a hard time (initially) using, but really, it's easy to use the more you use it.

Pros

Great Customer Support! I call and almost ALWAYS speak to someone who can help right then. If I don't get anyone, they usually call back within 30 minutes.
Easy to use software. I find it easier than others I've tried and used.
priced great!
All-inclusive program I can use to keep track of pt demographics, exams, and billing.

Cons

Sometimes this software will give random errors where I have to close and reopen the software.

November 2017

Lawrence from Dr. Lawrence Haddad & Assoc.

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

After a couple of tries everything becomes an easy flow

cleaned up my office from unnecessary paper clutter

Pros

I like the fact that I can have the option of having multiple exams open at the same time, and the ease of accessing the previous exams for the same patient. customer support is always there to help

Cons

a lot of screens to go threw, and the previous information doesn't automatically upload to the new exam created. have to input it.

Response from Liquid EHR of

Replied December 2017

Dr. Haddad Thank you so much for you review, the ability to move data forward from previous exam is available in our system, by now our support had shown you how it works. Best Support@liquidehr.com

November 2017

Michael from SDMG

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

It was easy to set up..customer service was great throughout set up and usage.

Easy to ensure compliance and better record keeping, steering away from paper. Works well whether in big or small office.

Pros

The software was very good in terms of making sure all information was recorded correctly, including what O/C level to bill based on case history and exam procedures/findings. Support was fantastic. Set Up was easy. Cost was not prohibitive. No extended contract was required.

Cons

Some trouble incorporating patient's insurance with the actual billing process via the software...we essentially did billing a different way in the beginning. That was not the reason we started the EMR system anyways. LiquidEHR was so nicely specific to the eyecare delivery process.

Response from Liquid EHR of

Replied December 2017

Dr. Spellicy Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

November 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Easy to use, rarely necessary to use support (but great when needed), awesome value for money.

Great value for the money. Easy to maintain accurate patient records electronically. Not as full-featured as other EMR suites, but easily meets my needs for my solo optometry practice.

Pros

Awesome value for the money. Not as full-featured as other EMR suites, but great for my solo practice.

Cons

Exam data section has limited options. I have to use free-text frequently to describe clinical findings.

Response from Liquid EHR of

Replied December 2017

Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

November 2017

David from David R McDaniel, OD PA

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2017

Smooth transition from paper to EHR

Easily find info. on patients and being able to generate quality reports to physicians .

Pros

Fast learning curve that lead to transitioning my 35+ year practice modality with relevative ease. Fast response time for tech. issues.

Cons

An easier way to input Rx'es....less pointing and clicking. Should be able to print from refraction tab. Highlighted major visual acuities( 20/40 should be bigger than 20/40-2)
Larger range of values in cataract values( sometimes a cataract is in between a 2+ and a 3+.... ie. 2++.

Response from Liquid EHR of

Replied December 2017

Dr. McDaniel, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

February 2018

Hiten from Triangle Family Eye Care

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Very user friendly. They stay on top of upgrades.

Ease of use. Again scheduling patients is seemless. The doctor's exam is efficient as well due to their software.

Pros

I can train a new staff member in 1 day! Also very easy to check in and check out patients. The scheduler is also very nice and easy to use. All friendly folks to work with.

Cons

The reporting could be better. Especially if a doctor or practice would like to compare month to month or how many of a certain contact lens brand sold each month/year, etc....

November 2017

Kenneth from Dr. Kenneth Chiu

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

I switched from a big name EHR to LiquidEHR after 8 years. Overall, I'm glad I did.

Pros

Customer service has been kept excellent! They take comments seriously and address update requests frequently. Training new employees only takes a matter of hours instead of weeks like the other system.

Cons

There's a lot of clicking to complete a chart. Some things could auto-fill better like auto recalls and auto coding to make exams faster. Exam files take awhile to open.