About myAvatar by Netsmart

myAvatar is an electronic health record (EHR) specifically designed for organizations that provide behavioral health and addictions treatment services in community-based, residential and inpatient programs. It offers a recovery-focused suite of solutions that leverage real-time analytics and clinical decision support to drive decision-making. The robust platform streamlines workflow, making client information quickly accessible with user-friendly dashboards.

Its whole-person integrated care model offers a comprehensive set of features that support roles throughout the organization, from front desk staff and clinicians, to billing administrators and executive management. This results in improved operational, clinical and financial workflows for inpatient and o...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, AIX, Unix, Windows 2000, Windows 8, Windows 10

11 Reviews of myAvatar by Netsmart

Average User Ratings

Overall

2.41 / 5 stars

Ease-of-use

2.5

Value for money

2.5

Customer support

2.5

Functionality

2.5

Ratings Snapshot

5 stars

(0)

0

4 stars

(4)

4

3 stars

(1)

1

2 stars

(1)

1

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

February 2018

Brett from KVC

Company Size: 1,001-5,000 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

February 2018

Robust Software

Robust feature set makes it very flexible solution

Pros

The feature sets are nice. They provide both outpatient and inpatient features. They offer the ability to customize exiating forms or create your own.

Cons

The solution is java based and can be slow. Could require a lot of maintenance by IT staff if not in a Citrix type emvironment.

June 2017

Christie Herrera LPN ASN from ORC

Company Size: 501-1,000 employees

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

2.0

Customer support

4.0

Functionality

4.0

June 2017

Nursing Perspective

Pros

The home viewing screen is use friendly, When the user sees the screen for the first time, It it makes you comfortable for training, simplistic as opening up a paper chart.

Cons

There is so much you can do with it (The Program) some companies who are afraid of electronic charting don't utilize all the functions that it can do that can make the job even easier.

September 2016

Theresa from Centerstone

Industry: Mental Health Care

Time Used: Less than 12 months


Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

2.5

September 2016

Avatar, the Good, The Bad and the Ugly

Pros

The software can be customized to meet state and federal requirements. Avatar has the capability to allow individual users to change screen requirements to meet their daily workflow needs and screen shots. Avatar has a forms format that is compartmentalized keeping data protected from view of client or staff that is not authorized for medical history( i.e. receptionist does not view prescriptions and social history). Screens can be adjusted for color blindness, poor vision and put in an work flow order. Customer support was professional and were often able to make corrections with in the day.

Cons

The issues we have experienced is some documentation not being put on the server. Difficulty with learning to navigating to find the needed forms. A document may be listed by abbreviation in the creation of document but when looking in the clients clinical record it may be listed differently in two areas, such as to edit or to read current information with different titles. This lead to lots of confusion when the users tried to explain to the IT department which form was not working. There is also a lot of unnecessary repetitive drop downs such as type of note, when it was in schedule and 3 places on the document. Avatar is difficult to have multiscreen shots to see a completed note when following up with a current service. The timers for informing clinicians of upcoming work need improvement this lead to a lot of unbillable services.

January 2021

ERIC from NCSS

Company Size: 501-1,000 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Functionality

1.0

January 2021

Absolutely the WORST!!

This system has doubled the amount of time we're writing notes and we are capturing a fraction of the information

Pros

Honestly? I like that I can change the color of my screen.

Cons

Impossible to navigate, you reenter the same information on multiple screens, the diagnostic feature is inadequate... the list goes on and on. No one in my agency likes it. It is clearly a vehicle to collect data. I would LITERALLY use an old typewriter instead of this. If you care anything about your patients, stay away from this platform!

May 2013

Rebecca from Henderson Behavioral Health

Time Used: Free Trial


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

May 2013

We weren’t just looking for the right software product, we were looking for the right partner. We replaced components of our legacy back end practice management software with MyAvatar’s Practice Management (PM) and Clinical Workstation (CWS) solutions; also modules like MobileConnect, which allows its more than 200 clinicians to take and submit electronic notes securely from the field without having to come to the office. It’s gotten rave reviews from the staff. Netsmart is constantly improving their product and has made it possible for us to move forward and successfully receive "Meaningful Use" stimulus dollars to help pay for our EHR initiatives. They are a very good vendor partner for Henderson.