NextGen Healthcare

Only a great experience with this program!

Pros

NextGen offers all you would want in a health records online system! It allows the user and patients to track records effectively from new patient to ongoing and regular appointment setters. Appointments are shared via email, as well as updates to health notes, important news related to your health and a full onsite calendar to view future appointments and share medical needs.

Cons

Excellent! I love this system and have used this program personally via my Doctor as a health management portal. Health records and details are easily accessible and appointments can be regularly reviewed or rescheduled.

I think this EMR is so bad that it should be abandoned.

Pros

None. There are no pros of this product. It is horrible. I would not recommend NextGen to anyone.

Cons

Each notes takes excessive time to complete. Requires countless clicking to complete even the simplest task. Glitchy. Frequently crashes. Does not communicate with other EMRs. Very difficult to learn.

Pros

I would have to say one of the best things about this system is that it is cloud based and easy to set up.

Cons

I would say that the worst part of this system is that when the internet is down, you really have no access.

Pros

Intraoffice communication and groups are well organized. This system is robust at managing phone calls and nursing communications. Maybe newer builds are better?

Cons

It doesn’t do much else. Slow. Buggy. Impossible to type a note quickly. Templates are awful. Lots and lots of clicking and checking boxes. Busy busy interfaces. Nothing is easy - coding, billing, orders, results, notes all are done better by any other system.

Customer Service is a joke and they are very unethical in their billing practices and procedures. No way would I ever recommend this company/product.

Pros

Nothing. This system is so convoluted it takes twice to three times longer for new staff to learn over other systems we've used.

Cons

Everything. Once they get your credit card info, beware. If you try to leave these folks they will bill you for stuff just cause they can I guess. If you leave cancel the card they have immediately.

Pros

Ease of use. Everyone was really nice to begin with. Caring, understanding, helpful, etc. Now, not so much. Please see ‘Cons’ below.

Cons

After a year on the program I want to terminate my contract. Well. No one will help with this. I cannot get any good answers on how to do this. My sales rep said to go to the ‘Success Community’ and ‘announce’ that I want to terminate but not how to to do this. I called the number my sales rep told me, chose option 6 (which only went to PM or EHR support) and they had no idea what I was talking about. And there is no way to get an operator on the phone. Had to email (couldn’t get a person) our account rep. Still haven’t heard back from her. Emailed my sales rep’s boss. No response. So even though the product is okay I am now a FIRM believer that this is a scam since they won’t tell us how to terminate the contract. I may have to get a lawyer involved which will be costly and time consuming. I didn’t realize this was ‘Hotel California’.

In 2006, a 3rd party integrator (no longer in business) sold NextGen to our organization and since this was their first time installing it, the installation and configuration was barely implemented. To mitigate, in 2011, additional Practice Management training from NextGen and EHR Training/template development resources from Ciscon were engaged to review billing processes and create clinical workflows. Thanks to NextGen/Ciscon, we were able to launch the EHR in 2013. Since then, they have helped us make significant improvements to the clinical workflow (customizing templates) and billing processing. In 2016, the NextGen reports allowed us to start receiving CMS Meaningful Use/ACI incentive funds.

Pros

1. Highly configurable...an organization can develop/program/configure any template or drop-down list box to tailor it to their clinical staff!

2. Software includes everything a clinic/hospital needs...and with NextGen's MirthConnect product, any interface or integration to another system is possible and easy! Besides the EHR and Practice Management, NextGen provides a Patient Portal, ePrescribe capability, Rosetta and MirthConnect (allowing interfaces to any system like LabCorp, Quest, Immunization Registries.), and much more!

3. NextGen Support is awesome...and if there is a new staff member, just request Tier 2 or Tier 3 support techs so your challenges are addressed quickly by experts in every area of the product!

4. NextGen Training is helpful from knowledgeable and experienced staff who have worked in clinical and front office environments. For any upgrades or projects, or if you are brand new, leverage the advanced trainers for additional training for staff and learning how to utilize/configure the system by having them review your configuration.

5. NextGen Development and NextGen 3rd Party Integrators (like Ciscon) are amazing to work with...If you don't have time to develop templates or learn, contact them to obtain a quote. I have been most impressed with support team at Ciscon! They have been able to streamline Provider templates and save tons of clicks so the Providers just adore and appreciate the efforts! They were also able to train all the clinical staff on the new workflows.

Cons

Like any EHR (vs a paper chart), there are lots of clicks for the clinical staff members.
In addition, the graphical user interface was so new to staff, this caused delays in the encounters.
(To mitigate, we spent time, money, and effort on training users as well as building customized templates...This was worth every penny!)

Pros

Try to offer lots of solutions, templates, and various specialty focuses. This is a solid ambulatory EHR.

Cons

Interoperability, even within NextGen applications is lacking. System performance is also impacted by regulatory requirements and how they are coded in the system.

Pros

Only good for billing. Not much else to say about it.

Cons

The least physician friendly software I can imagine. Impossible to operate without a scribe. Disactivates automatically after just 2 weeks of inactivity and it's invariably a nightmare to reactivate it (a phone call to IT, 5-15mins of waiting, sometimes more). Seriously? 2 weeks? You have got to be kidding me...

I highly recommend this EHR system for any medical clinic looking for a better system!

Pros

This is one of the easiest EHR systems I've encountered with a lot great features especially for an orthopedic office. From scheduling patients to telephone encounters, it's super easy navigate and keep appropriate documentation. I like the viewing the schedule because it's easy to see all doctors that are within that clinic so you can easily schedule patients. Sending other team members tasks regarding phone calls or any messages is simple.

Cons

Finding certain documents was a tad bit tricky but that could have been within the clinic side with naming certain documents correctly. Other than that, not much else would be on my con list.

Please make Nexgen a more user friendly system. Too much navigating and entering that takes away time from the patient.

Pros

The history page can click multiple diagnosis's at one time to save, which is the only efficient part of this system.

Cons

Everything! To explain it takes 20 minutes to enter in patient information for a complete exam due to the complexity of the system. I believe there are two many pages and to much emphasis on detail. Too much pop ups and options. The program needs to be condensed to one page and simplistic not a vomit of resources that you have to search for. I do not recommend this product to companies.

NONE

Pros

THE TOOLS THIS SOFTWARE HAS FOR COLLECTIONS IS GREAT.....IF YOU HAVE BEEN TRAINED TO USE THEM PROPERLY.

Cons

THE CUSTOMER SERVICE IS HORRIBLE. YOU ARE REQUIRED TO CREATE A "CASE" FOR ANY ISSUES THAT NEED TO BE RESOLVED...URGENT OR NOT. THE PROBLEM IS, IT MAY BE SEVERAL DAYS BEFORE YOUR CASE HAS BEEN "ASSIGNED" TO A REP. THEREFORE ANY "RESOLUTION" WILL TAKE A WEEK OR TWO. UNACCEPTABLE!!!

Apparently since NextGen bought out MediTouch/HealthFusion their customer service has is awful. I regret signing a year contract with them, if given the opportunity I would leave right now.

Pros

Nothing yet, comparable to my previous EHR, with exception that they had a much better customer service.

Cons

Worst to nonexistent customer service!! Your salesperson or project manager don’t have the time to return calls or answer their emails. Saleswoman did have time to speak to you when trying to make a sale.

Pros

I like that NextGen Healthcare is easy to use. All the tools are there to aid you in great care for our patients

Cons

I dont have any cons, I think NGH is a great program for any medical offices to use! I would recommend it!

* Probably the best software for a small clinic that I am aware of.
* Support is excellent.
* It's a good value.
* The software is continuously improving and getting new and improved features.
* NextGen listens to user concerns and addresses major problems quickly and effectively.

Pros

* No hardware required.
* Easy to set up and use.
* Full-featured.
* Excellent support.
* Great for MIPS and MU.
* Good integration with fax or direct message.
* Very nice electronic order interface for Quest (and probably other vendors).

Cons

* Speed and reliability could improve somewhat (we use the web-based software).
* CCDA import and export are fragile and barely work.
* Billing module is functional but requires experienced billers to make it work well.

EDI enrollment department is beyond stupid

Pros

Everything unwed is there, but difficult to find. Navigating the software is very confusing. Difficult to understand the system.

Cons

Terrible support. Not knowlible not cooperative and EDI people are just plan dumb. It took over 3 months to get some insurers enrolled

NextGen has a lot of pluses.. We are able to capture information well to meet measures and compliance. We had the opportunity to switch to another EMR but chose to stay with this product due to reliability and great customer service.

Pros

Customer Service is great. It is very easy to submit a ticket for support. Turn around time is very quick. The support team is very nice and easy to work with. Some go above and beyond to help.
System is able to capture most of your documentation needs
On-site trainers are excellent to work with

Cons

NextGen can be over whelming to some users. Especially providers. The complaints are "a lot of clicking". Some templates are cumbersome. The new Inbox/PAQ can be confusing.

horrible ethics in company, main focus is to bill you to death. Expect to have trouble dealing with company even after you cancel. For us, we had canceled our service in 10/17 for the above mentioned reasons and just got billed again this april 2018! we are currently fighting the charge but you can imagine the waste of time and effort in dealing with these games.

Pros

emr works looks cool in the demo sales person is friendly but that is where it ends once you sign up expect a different story

Cons

poor implementation team, expect to keep get billed and having trouble canceling the service. EMR system is very very slow. Most staff members found it unusable due to the slowness of the system

Highly recommend this software to anyone looking to make their office efficient.

Pros

ERA integration is spot on. Has eliminated the biller position. Takes about 2-3 hours week for a busy specialty practice. Includes billing and posting.
MACRA data aggregation was phenomenal. Made things in the office a whole lot easier.

Cons

Lab integrations could be better along with tracking data set points for blood work or vitals.
They offer text messaging for the appointment. Wish there was a way to shut if off for certain appointments/patients/resources.

Used to have fantastic live web based support group every day with a completely informed support staff. This was discontinued by Nextgen. Used to have in depth informative appropriate web based tutorials. Nextgen got rid of these and now there is simplistic insufficient web based support. I am looking for a new cloud based EMR

Pros

It is cloud based so you can review a patient from any computer or smart phone. All the IT download improvements are done by them.

Cons

The web based support an live support is now lacking since the company was bought by Nextgen. If you don't know what you are doing or face a new problem - good luck.