Office Practicum Software

The pre training was great!

Pros

IT is extremely pediatric friendly, There is a lot of good support.There is a support staff that you can reach through telephone, email or chat along with a list serve with a lo of other offices to so how every one does things or is there is an easier way then what you are doing. The software is very user friendly and the report modules are great. We have not even used all that is available such as the MU product and the Portal which I have heard are good too. Yesaly conferences are a great way to meet others on the program and have great classes to pick up new ideas and learn of changes.

Cons

Billing reports were a little harder to get used to. Our billing person has no problem but did take a little training.

Pros

Very easy to use. Very helpful with tracking task that need to be done for doctors visits so you can be organized.

Cons

There is a Constant update is necessary to get the maximum affect of the application use in the whole program

I would highly recommend this to hospitals that handle large number of patients annually.

Pros

The software has a very friendly interface that enables quick entry of information of patients and other records.
The software makes it easy to enter and retrieve health records of large number of patients quickly and easily.

Cons

Well, everything has its downside. There's just a small hitch in that it's abit slow on my computer. Am not sure of its just the speed of my machine or its the software.

Pros

Very easy to learn. The learning curve is way better to compare to its competitors. Simple, easy to use, user-friendly, fast and efficient.

Cons

Need more support articles and better tech support. They are doing okay but compared to the actual product it deserves better support system.

I do not recommend it

Pros

All of your medical records and patient information will be in one place, you can also look up charts and graph.

Cons

Technical support is bad, they never know how to solve your issue, they close the tickets without giving a solution to your problem.

Pros

I worked a while back at a small pediatricians office and had the chance to work with this great software! Me, being new, I was a little terrified when It came to this sort of things but this is as simple as it gets. It's very user-friendly program and eventually I caught on pretty fast!

Cons

The only issue I encountered at the beginning was the tech department wasn't as resourceful as I thought it would be. I had a glitch on my user account and had to wait a while for them to get back.

Pros

I like that it is user friendly and it is specifically pediatric based. The support has been good however busy at times. I love the great tips and helpfulness from our rep, from the physician listserv and the conference. I feel like the software makes it easy to keep track of what you have outstanding and to follow up on messages, labs, superbills, etc.

Cons

I do think it is hard sometimes to get the support on more involved issues. When I call for something simple (to IT but not to me) the are quick to get it fixed but when I have a long standing issue I feel like I don't hear back for awhile. That being said I can usually get help when needed.

I have been using OP for about 20 years now and have watched it grow and change like any child from infancy to adulthood, and this program has matured to an invaluable tool for pediatric practices across the country.

Pros

This is one of the easiest programs I have ever used. The point and click on most screens has made a computer dummy like me a genius when it comes to doing my job, or even helping out in areas of the program that are not in my every day job description. Entering payment, doing diagnostic testing in house or sent out to the lab, exam notes and prescriptions have become easier and quicker plus more legible. The program helps track tasks which need to be done when children come in for visits so nothing can be forgotten, vaccines history is available so appointments can be made within the correct time frame to the child to receive them so visits are not lost on early scheduling. This program, if used to it's fullest potential can be a doctors' dream come true.

Cons

There are very few cons to this program, but with all computer generated software, there is the occasional update that doesn't go well. When that happens, support at OP is usually on top of it and a fix is done asap, after all computers are only as good as the programmer and we are all human.

This overall is a great program.

Pros

This is a pediatric software. The designers have built-in designs that are tailored to meet the demands of many pediatric offices. As times and requirements from multiple agencies change, the designers are quick to meet these new challenges. It is easy to use. We have trained new doctors, nurses, front office with no problems. It also has ways to keep confidentiality matters under control. We are able to do everything that we need to do on the software. The designers are prompt to handle problems and prompt to respond to new requirements including requirements, it seems, from the state level for each of the states. We also use the program for billing purposes, and have had no problems with the billing end of things. You can have your own design features added easily and make your own templates for almost everything. Plus, making templates is very user-friendly

Cons

Some of the things we need to do on the software comes at an additional price. For example, if you want to be storing on the cloud or you want the software to send emails of upcoming appointments to patients. Sometimes there are a lot of clicks that seem could be decreased. Extra clicks is time consuming. There are other things that could improve workflow as well which would also improve time consumption.

Pros

Simple
Low cost fee for software and installation
Adequate training materials
Friendly staff
Adequate support

Cons

Weak product with many glitches that surprise you at every turn.
Lacks many features that most larger companies provide.
The low cost of the software and install will be offset by large amounts of time to make it work.
We had to add staff when transitioning off a state-of-the-art system
Beware of internet glitches

Pros

1) OP is designed specifically for outpatient pediatrics and thus is the best pediatric EMR on the market.
2) Best Immunization algorithm and always quickly updated to reflect ACIP recommendations.
3) Have found support very responsive and continued improvements on support response as OP has grown

Cons

Challenges with integration to hospital based systems / clinically integrated networks, but I don't think this is unique to OP and is something that OP is working on.

Pros

Customizable to your practice. Easy to train new employees. User friendly by our large office no matter their computer experience.

Cons

Printing is sometimes a hassle due to process of it sending to a webpage. Sometimes the report building isn’t as easy as it could be.

OP doesn't forget about their clients!!

Pros

Simplicity of learning use of system and ease of building on knowledge acquired while using system.

Cons

I really get frustrated with updates that at times are not fixed to problems and each year when putting in new flu vaccine.

Pros

I love that OP is for pediatric practices only, so the focus is solely on ways to help our office function better. The program is easy to use and is constantly being updated with new features.

Cons

Occasionally, updates are released too quickly or without being tested and they may contain glitches which cause temporary issues.

Be very clear of what you want and have it penciled into the contract.
Would not use their RCM-they take percentage and your staff still has to do a lot of work.
Prepare to pay, it's not cheap.

Pros

like the immunizations layout.
General flow is nice while you have your templates prepared.
Interfaces are nice when they work.

Cons

Tech support is a total disaster.
Different people are responsible for different parts of the program and have no or minimal knowledge of all of it.
You have to be very specific of what you want and have it put into the contract otherwise they will find a way around it.

Pros

pediatric based software makes it easier when you are only seeing pediatric patients....

Cons

needs more pre-made templates so gives us more time to finish charting faster......

The portal is a great way to communicate with parents, save A LOT of paper and allow parents/patients to access their own medical records. It has saved us man-power hours and a ton of hassle. A great feature!

Pros

To have an EMR that specifically is tailored to pediatrics is key. The responsiveness of the OP staff, all the way up to the CEO, to their clients is unprecedented and so appreciated. We don't even use some of the features (yet) and we are so happy. It has made billing more efficient, chart documentation more complete and appropriate and has helped our practice immensely. We would highly recommend it for any peds practice!

Cons

The scan review feature needs tweaking - it takes a few clicks to go through scans. But even that is better than the paper system that we used prior.

Pros

It does seem the team at OP has thought of everything I would want in an EHR. Very specific to primary care.

Cons

Like all EHR it still takes longer to chart. I am left to put each detail in its bucket. Brain to EHR connection?

Pros

Extremely robust, functionality includes everything a pediatric office would ever need. Emphasis on pediatric specifics including weight based drug dosing, growth charts, and immunizations.

Cons

It is so complex that it is difficult to learn how to use all the modules, and to teach it all to staff

We have been using OP for almost 4 years and we are very happy with it. We did a lot of research before we chose OP and we are glad we chose this product. OP is very "user" friendly for pediatricians; whereas, the other products out there were not. This made the transition for paper charts to EMR a much smoother process than we anticipated. No regrets!!!

Pros

Ease of use. Support at OP is fabulous...very quick to respond and solve issues.

Cons

Not happy with the speed of retrieving messages. wish it were quicker. Not sure if this is just our system or a glitch with OP. OP is looking into it.