OmniMD Software

NOTHING ELSE TO SAY

Pros

THE FACT THAT I CAN CUSTOMIZE TO OUR PRACTICE, EASY TO LEARN, VERY USER-FRIENDLY AND I HAVE DIRECT ACCESS TO them.

Cons

THE FACT THAT IF I AM GETTING ERRORS I HAVE TO WAIT 24 HOURS FOR A TEAM TO LOOK AT MY ISSUE AND MOST OF THE TIME I AM NOT TOLD WHEN WE HAVE A SYSTEM OUTAGE.

Pros

Check in process is easy and user friendly. Scheduling appointments for all patients is easy to do.

Cons

A lot of clicks on the back end to get information. MA or nurse can "write the RX" but the MD has to send it. MD has forgot to go in and send RXs for pts in past.
Have never had that issue with other EMR systems that I have used

Pros

Easy to learn and navigate. Captures data for billing. Omni support made sure we stayed on track for compliance with MACRA. Office staff preferred it over the previous system.

Cons

Not as easy to change my templates. But they will work with you to make changes. The PMH could be easier to use.

Pros

Easy Access and Help Desk when needed.
My Trainer was exceptional. Great!
Anytime of the day or night, there is a video to watch with any problem one might be experiencing.

Cons

Make it cheaper and affordable for start up so every practitioner would have this great experience without difficulties

Overall, I am very pleased with the system.

Pros

I am very ecstatic that all of our requests have been accommodated without any hesitation. If any one of the staff members were unsure about something they made it a must to contact another staff member that was aware. the willingness to go above and beyond.

Cons

The only issue that was a nuisance was the constant use of clicking the refresh button. Otherwise all was well.

I think this electronic medical record is very good and easy to understand and get the job done. I highly recommend it. The sales and IT support staff and billing support staff are phenomenal. Any elecktronicks medical record that you choose is only as good as the support staff to help you navigate and troubleshoot any issues that will arise. This company does a great job of customizing your preferences and making you feel important as a customer. Terrific company.

Pros

I really like the fact that this electronic medical record is customize able and their company does a great job customizing your preferences to notes to work flow and over all appearance of emr. Having a billing service included with this MR is genius and Makes things very very easy

Cons

I wish it was compatible with Google Chrome I am not a fan of Internet Explorer. Other than that count things are great

Omnimd looks great due to all the things it is supposed to do. But the program is very frustrating and also only works properly the old internet explorer. The program will also erase your data- however these issues are ALWAYS the users fault. Hopefully they are working on a smoother interface.

Pros

Lots of functionality. Looks appealing in all the things the program is supposed to do. Very ambitious

Cons

Program doesn't have a flowing interface. Glichy while using. Drop down menus appear and disappear.

Pros

Custom designed software allows me to work more efficiently.
The tech staff works hard to accommodate our requests and needs. Very responsive.
Lots of features. Wide range of functionality.

Cons

Printing a lab slip requires opening several pages and multiple clicks.
If you forget to hit save, you will lose your information. It does not automatically safe your work.

Despite minor issues, the staff is very professional, reliable and responsive in trying to find solutions which is a significant plus.

Pros

Excellent customer service
Staff very willing to accomodate and find solutions for my needs in the EHR
It is possible to cater options in the EHR to meet specialty services

Cons

There are occasional glitches in the system but IT support is very responsive
Some options can be more user friendly such as prescription writing, being able to put more than one pharmacy location but hopefully in time this may be changed.

Pros

The two things that I really like is that the software does everything we need from scheduling to billing. The other great thing about the product is the excellent customer service.

Cons

The cons are the same cons for all software, upgrades can be painful at times. All software has issues when upgrades are made but the customer service tries to quickly eliviate these problems.

Pros

The way the visit summary looks when printed and sent to other providers. Very well laid out and easy for other providers to read.

Cons

Not always user friendly. Some features are cumbersome and takes too many steps to complete the process.

Overall happy with this product.

Pros

Good communication - overall good product - experience from todays call was excellent source of information

Likes Best

Very little. They did make the conversion to Icd 10 well.

Likes Least

They have very poor support. The interface is very glitchy and slow. Half the time data does not populate where you need it to be or save. They cannot get you ready for MU or pqrs. They basically ignore all your requests for assistance, patient statements do not work, patient portal does not work etc.

Recommendations

We have been with this system for awhile and we are leaving it. We have been trying to for sometime. Go with an established big name company that meets requirements and provides support.... Terrible with this group.

Likes Best

Staff is friendly. They were able to modify notes they way we wanted.

Likes Least

Software is glitchy and takes months to get issues resolved. Need to double and triple input stuff as notes don't talk to other parts of the system.

Recommendations

Go with the established big name companies. Far less hassle and makes the extra cost worth it. Otherwise you are paying your staff to do the EMR techs jobs instead.

Likes Best

It's easy to use once you are trained on the software

Likes Least

Reports are difficult to understand, but we can customize them to fit our needs

Recommendations

This definitely would help your company be efficient and organized.

Likes Best

We have been using OmniMD since 2008. It has been a great tool for our patient care and billing.

Likes Least

So far, we do not have any complaints. OmniMD's team has been very responsive to our requirements.

Recommendations

We will highly recommend it. Our staff has been very happy and satisfied with OmniMD.

Likes Best

It works very well for our providers, assistants, technicians, billers, and other staff. It's fully customizable.

Likes Least

We do not have any problems with OmniMD so far. It has been a good experience.

Recommendations

It is a very good system and works well for our multi-location practice.

Likes Best

It's very easy to use and works for all our specialties.

Likes Least

We have been happy with the system. We don't have any complaints.

Recommendations

It works very well for our multi-location practice. It is cloud-based and can be accessed from any location

Likes Best

First of all, I like the people. The OmniMD people understand our needs, and whenever we call, we know exactly who we are speaking to. Another point is the level of customization OmniMD delivers. Each practice has their own needs, and OmniMD is one of the few vendors to offer a very high-level of customization to entertain the practice's requirements.

Likes Least

So far, there's nothing in particular we can point out at this time. We've had a wonderful experience with OmniMD and our practice has grown to a great level after adopting OmniMD EMR.

Recommendations

I would suggest that one should first consider the requirements of the practice, and look for a software which entertains maximum number of features as required. The second most important thing is Customer Support. Then comes cost, implementation period, level of customization, and the futuristic approach.