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Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About OptimisPT
OptimisPT is a cloud-based electronic medical record (EMR) solution that provides all-in-one, evidence-based rehab therapy documentation, scheduling, billing interfaces, and practice management to practices. The software is ideal for rehab therapy, physical therapy, occupational therapy, and speech-language pathology.
OptimisPT's "Clinical Decision Support" feature gathers patient information at the point of care, providing the clinician with recommendations for evidence-based clinical care based on real-time data collection.
OptimisPT's compliance features provide clinicians functionalities to manage audits from Medicare or other third-party payers. OptimisPT also offers integrated numerous real-time alerts within aiding in th...
Schedule View
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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December 2017
jevene from Akamai Physical Therapy
Company Size: 1 employee
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
December 2017
Better than WebPT
excellent customer service support from Optimis PT - they responded w/in an hour or less when a support ticket was submitted, and it was always a PERSONAL reply, directly relating to the issue in question; not an email referring you to a link on their support page
Pros
I used OptimisPT at a clinic I worked at previously, and liked the fact that there was so much ability to customize the software - there is much more flexibility in both the assessment and the treatment section to customize so that you do a minimum of typing and just click drop down menus. It is not immediately intuitive, but that is true of any software that has a lot of functionality. Once you get the hang of it, it is elegant and easy to use.
Cons
I really can't think of much negative to say about Optimis - it is a great product; it just costs more than other things on the market. I just started my own practice, and got WebPT because it was cheaper than OptimisPT, and it is widely used by other clinics - although I did do a one hour "demo" with the sales team, it wasn't until I started using WebPT that I realized it doesn't have nearly the depth and breadth of customization - there is NO customization available in the treatment section, and I do NOT do "factory" PT where everyone does a lot of standard exercises and modalities. Getting WebPT was the biggest mistake I did in my practice.
Response from OptimisCorp
Replied February 2020
Hello Jevene, Thank you for the wonderful review! If you are interested in OptimisPT please feel free to reach out to me directly at (951) 334-2494. Sincerely, Rachel Bettini
January 2019
JoAnn from CSM
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
January 2019
Physical Therapy- specific, but lacks customization
OptimisPT is truly physical therapy-focused, and I am so happy to have software for our PT practice that is. It keeps very up-to-date with changing PT requirements and trends. Though priced higher than other similar software, its ease of use and specialization in the physical therapy profession is very important to us and will keep us users for a very long time.
Pros
OptimisPT is truly focused on the clinician and practice, and keeps very up-to-date with current PT trends. It is always adding new features that aid a PT clinic, both on the scheduling and practice management side as well as the clinician side.
Cons
I would hope for the higher price tag that this software would allow for more customization. We are a small practice and being able to customize the patient appointment reminder email so that it reads in a way that shows we have just one clinic location would be such a satisfied. But we are almost two years into using this software and our patient appointment reminder emails still read in a very clunky, and grammatically incorrect, way. Also, a sticking point for us would be to be able to speak with customer support, rather than only having the online chat and email option.
Response from OptimisCorp
Replied February 2020
Hello JoAnn, Thank you so much for your review. We do strive to make a superior product for you, our customer. I noticed that you commented about support not having a direct line for phone conversations and I wanted to provide you with that number which is (310) 697-8788. Please do not hesitate to call. Sincerely, Rachel Bettini
February 2017
rusty from osr physical therapy
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
2.0
February 2017
unwilling to integrate with other patient rentention software
Optimis has been less than helpful in their willingness to integrate with other software. 90% of the other major web-based EMR companies have integrated with this pt retention and pt satisfaction software, but optimis has chosen not to. Our therapy company would benefit from the integration and we have emailed and called constantly about the timing of the integration and get the company line of "we have been in talks, but have not committed to pursuing anything yet".
Pros
Is user-friendly from a clinician standpoint.
Cons
Unwilling to integrate with other software that is available and 90% of other EMR's have already integrated.
Response from OptimisCorp
Replied February 2020
Thank you for your review!
August 2017
Fred from Spine and Sport Physical Therapy
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
August 2017
Too detailed ... takes too long to do clinical documentation ...
thorough / but not efficient
Pros
Optimis is very thorough , which gives you confidence that documentation will be compliant ; however, on the down side ... it takes way too long to document an evaluation due to the plethora of drop down menus.
Cons
Again, too thorough ; not efficient w/ time management ; takes 30 min to do an evaluation . Needs to be more user friendly and quicker to get paperwork done in timely fashion.
Response from OptimisCorp
Replied February 2020
Thank you for your review!
November 2016
Pam from Hand N Hand Therapy LLC
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2016
I like the ability to Print HCFA 1500 claim forms
I have been using OptimisPT for almost 4 years and have been happy with the level of support, comprehensiveness of notewriting and compliance with Medicare. It is cloud based, so aside from a few programming glitches, it has been a great EHR program.
Pros
It couples with Duxware for billing and accounting; responsive support team; prints HCFA 1500s; allows ease with electronic Medicare/secondary payer accounting; in program faxing; email/text reminders,; Nice looking patient reports.
Cons
Would like to have greater ease in printing end of year patient statements as it does not order by date. Would like it to be mobile/ipad friendly--does bet on a laptop or desktop.
Response from OptimisCorp
Replied February 2020
Thank you for your review!
January 2018
Debbie from CGPT
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2018
OptimisPT is tailored to PT and has many great features
Built in scheduling, docs, and billing functionality are convenient and specific to physical therapy.
Pros
The built in schedule, documentation, billing, make sense. The built in appointment reminders for patients is nice feature. Pay by volume, fits the bill during slower times.
Cons
Would like to have ability for more administrative function. (More customization options for payer types, etc.).
Response from OptimisCorp
Replied February 2020
Thank you for your review, Debra!
October 2017
Jackie from Joshua Tree Physical Therapy
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2017
Great, user friendly software and excellent customer service!
Pros
So easy to use, it's pretty self explanatory. It helps prevent you from making mistakes on your "Off" days.
Cons
I wish there was a built in billing software, it would make it much more efficient and save so much time.
Response from OptimisCorp
Replied February 2020
Thank you for your review!
December 2017
Caitlyn from Certified Reimbursement Solutions LLC
Company Size: 11-50 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2017
Pretty easy to use
Pros
I have used this software in addition to another software that I use. The provider likes it for all of the patient payments.
Response from OptimisCorp
Replied February 2020
Thank you for your review!
December 2014
Leigh from Comprehensive Rehab
Industry: Medical Practice
Time Used: Free Trial
Ease-of-use
3.5
Customer support
5.0
Functionality
4.5
December 2014
Good compliant system
Pros
They offer instant answers to questions and problems There is direct line or email to support. It's confident about compliance and is easy to use.
Cons
I dislike the complex evaluation and the flow sheet for treatments (although they are working to improve the flow sheets).
Response from OptimisCorp
Replied February 2020
Thank you for your review!
February 2015
Ann from Active Recovery Physical Therapy
Industry: Medical Practice
Time Used: Free Trial
Ease-of-use
3.5
Customer support
4.0
Functionality
5.0
February 2015
Satisfaction
Pros
Strong adherence to Medicare compliance, thoroughness of documentation, relative ease of use after steep learning curve.
Cons
Unexpected crashes that can totally derail one's day.
Response from OptimisCorp
Replied February 2020
Thank you for your review!