Epitomax Software by Psytech Solutions

4.08 / 5 (61)

Our advisors have recommended this product 4 times in the last 30 days

About Epitomax EHR/PM by PsyTech Solutions


Epitomax EHR/PM by PsyTech Solutions is an ONC-ATCB certified electronic health record (EHR) and practice management (PM) software suite designed specifically for behavioral and mental healthcare providers. The cloud-based application runs entirely over the web, offers tablet support, and is paid on a monthly basis. Epitomax is HIPAA-compliant and encrypted by SSL security technology.

In addition to core features for managing patient demographics, treatment plans, assessments, and progress notes, Epitomax offers a few features unique to the behavioral healthcare software industry. These features include the ability to link a progress note directly to a treatment plan, electronic claims submission with no additional charges, or optional use of PsyTech’s billing staff as an outsourced billing provider. Epitomax also offers advanced features for e-prescribing and patient portal for providers requiring them.

Epitomax is designed for midsize to large behavioral health practices with 6 or more providers, 20 or more employees, and 10 or more software users.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 10

61 Reviews of Epitomax EHR/PM by PsyTech Solutions

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(17)

4 stars

(34)

3 stars

(8)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 61 reviews

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September 2018

Melody from Renewal Christian Counseling Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

September 2018

Function over form - does what you need but doesn't look super sexy

I work at a counseling center. Previous to using this program we had two separate databases - one for writing required paperwork and the other for scheduling. We also had tons of excel documents and various tracking mechanisms that we had to do by hand because we had two separate systems that didn't communicate with each other. Epitomax made it so that we could do everything in one place - scheduling, paperwork, generating billing, ect. It also created checks and balances - we know if paperwork isn't getting done, we don't bill unless prwrk is complete, we have functions to make sure we don't schedule clients with someone who can't take their insurance, ect. We also aren't responsible for the server maintenance. Overall, it was a great move for our business! It was a lot of work to get things set up but it was worth the investment and made us able to grow and expand. We have opened up several new site locations since starting this program and it makes it so much easier to do that because we already have a system in place. It's web based so it goes wherever we go!

Pros

It does everything you need! You can schedule appointments, do paperwork electronically, creating billing from within the system. There are tracking mechanisms and a query tool so you can get stats and information you need to track different aspects of your business. It can also be customized to what you need.

Cons

The system is not very intuitive and it has some quirks. It does so many things, which is awesome, but that makes it somewhat tedious to get where you need to go and to get things set up in ways that accomplish what you need. The program doesn't do anything unless you "tell" it to (aka set up the programming or have Epitomax staff set it up). Some of those things Epitomax staff will do in the set up process for you, but if you're an expanding business you will need to continue to make adjustments as you grow and as needs expand. Once you grasp how the program works and have the basic set up in place, you should be fine, but it's a process and takes time and money to get it going.

August 2017

Jeanne from Mental Health Association in Indian River County

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2017

Converting to electronic medical records with Epitomax worked really well for our non-profit.

Timely and all needed staff access to client information and treatment documentation electronically and in a online system that can be accessed at any time and any location. Ability to run reports for data enriched analysis of our programs and services, staff productivity, quality assurance, etc.

Pros

The feature in Epitomax I appreciate the most is the ability to customize clinical forms and treatment plans. At any time, our clinical team can add or delete individualized treatment plan goals and objectives. The system is not static, but set up as dynamic to change and evolve with our changing needs. We are highly pleased with the individual therapy progress note that was developed for us personally by the Epitomax forms team during our set up time. It is an elegant, use to ease form that meets all documentation requirements and serves us well!

Cons

On occasion, functionality in the system is compromised. If the software fails, it is most likely to send a user back to the log in screen when the user hits the update button on a form to save information written. Even though it doesn't happen too often, losing data and having to type what was lost back in is a great staff frustration and loses us time.

Response from PsyTech Solutions

Replied September 2017

Hi Jeanne, We value your feedback, thank you! Any time you have an issue, please contact your account manager and/or support so that we can assist. There are adjustments we can make to your configuration, such as making your auto-save interval smaller, that could resolve the issue depending on what is causing it. We can help your network team debug any local network issues you may be experiencing as well. Best Regards, Jennifer

September 2017

Adam from Amesbury Psychological Center, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Customer friendly and ready to help. Excellent uptime and very few issues with the EHR.

It has made life easier, especially during audits and medical record reviews. It has also automated a lot of systems we previously did manually.

Pros

Epitomax integrates with Dr. First which is very nice and saves our prescribers a lot of time. We were able to meet meaningful use stage 1 with some effort and it has always been a great system to run reports in for these types of endeavours. If we do not know what report to run we just ask the support team and they will either find the one that works or create a new one for us to use.
I love that we can scan everything into the patient record and no longer having paper charts. It saves us time, money, and is cleaner when going to find old files instead of searching through them by hand. The people that work there are great we have never had any issues and would gladly recommend (and have) psytech solutions as a company to friends and colleagues of ours.

Cons

It could be more intuitive but I could say that about most software I use. Once you learn how the tabs and code tables work things are pretty easy to set up and change at will but in the beginning it can be a bit overwhelming how much you can do. For someone that came from paper it was a tough but worthwhile transition.

Response from PsyTech Solutions

Replied September 2017

Thank you for the review Adam! Yes, the system is highly configurable, but I think you agree that it is well worth the effort. We will continue to work on streamlining the setup and training processes to make them more intuitive and efficient. Please let us know if you have any specific recommendations or anything you need!

September 2018

Adrienne from The Guidance Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2018

Best EHR

Epitomax has helped us become fully electronic and no longer need paper records to support our electronic record. Epitomax has improved our reporting capabilities to help with agency management. It has reduced the number of billing systems we have to use from 2 to 1 and the number of support staff we need to complete the billing process to just 1.

Pros

I like that Epitomax is customizable. We are able to update features and work processes to fit our agency instead of changing our agency operations to fit the software. We were able to make all of our paper forms, electronic forms easing the transition from paper to electronic. Form development is quick and painless with the customer service team. The customization options on the billing end makes it easy to meet the billing requirements of all of our payers. The customization of user roles and access is also nice. If there is not a report built to return information you need, the customer service team can usually build you a query to return the needed information in 1-2 days.

Cons

User friendliness for end-point users is not the best. There is not a way to filter electronic forms to help find all of the ones that need completion.

May 2018

Angela from Mental Health Association

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

I have been using Epitomax for over 3 years. I am a super user.

Pros

User friendly. I think customer service has been great and the ease of doing tickets has been positive. As a super user I like the ability that I can change some things under code table. Love that I can put almost everything into in Excel spreadsheet and extrapolate what I need. Looking forward to having the ability to have go to meetings to help us get to maximize our potential.

Cons

I wish I could write my own reports maybe write my own query. Sometimes I need something specific and a report may not have the column. I have learned I can ask for that column to be in the report but requires a ticket. It would be nice to have a blog. I still feel like there is so much to learn and we may be using antiquated ways for some things. Since we have been using it for 4 years a lot has changed and things may have not been set up for best use. It would be helpful to be able to consult reasonably to ensure we are utilizing it to its full potential. We tried to do the ID scan and it never ended up to be able to implement due to cost in the end.

February 2014

Elizabeth from The Children's Guild

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

February 2014

Epitomax - Outstanding customer service and value for the cost -

The Children's Guild currently provides counseling and medication management to 750 children and their families in an outpatient mental health center and 60 schools. Mike Kreamer, the President of Epitomax was the first person that I spoke with and I was impressed with what he had to say from the start. He explained their philosophy in working with customers and shared that they approach implementation and ongoing customization like they are your partner. I have to say that has been the experience that the Children's Guild has had from day one. We set the goal of having our electronic record functioning within a month of signing the contract. Mike and his team worked tirelessly with us to ensure that Epitomax was fully functional in time for all of our school based behavioral health clinicians to go live on 8/25/14. Achieving this goal simply would not have been possible with other electronic health record companies. All of the clinicians were able to easily learn Epitomax and after the first couple of weeks of small glitches the clinicians adapted to doing everything on the computer. The achievement of being almost entirely paperless and the fact that our billing error margin has reduced to less than 3% has made the collaboration of Epitomax and The Children's Guild well worth every dollar. The icing on the cake is that we have been able to respond to all of our referrals within 24 hours. The HELP desk is truly always available. I have had questions on the weekend that are answered within less than an hour. Susan and Christine work with you to customize all of your organizational forms, a very unique aspect of Epitomax that is not offered by any of the competitors in the same price range. The programming team including Geri and his cat coached us multiple times as we coordinated our direct billing to the payers. The system is not as aesthetically pleasing as some of the other electronic health records but it is functional and easily understandable. In my eyes the ability to customize many of the features outweighs the aesthetics. I would like to see Epitomax develop a greater ability to do more sophisticated research analysis on the data in the electronic record. I am confident that Epitomax will grow with us to incorporate our changing needs. I can without hesitation highly recommend Epitomax as an electronic health record. I believe that when you evaluate cost and product this is one of the best deals that you can find.

May 2018

Barry from Jewish Family & Children's Service

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Always had pretty good success with Epitomax

Can Bill my clients

Pros

Epitomax was simple to train to all of our staff. The functionality of it made it simple. Also the personal dedication and involvement by the owner to address any issues I had made me feel special. Excellent Customer Service by all. support team has always addressed any problem that I had professionally and in a timely manner.

Cons

The reports could be better. Some of them have been difficult to read and some of the Financial reports did not foot (add up) correctly. The fact that I had to make up things to put in this survey to tell you the Cons of Epitomax was certainly not what I bargained for when I decided to take this survey. By the way I also do not want the gift card because I don't need to be paid to tell you the good or the bad things about the product that I am using. I actually do understand the Purpose of a Survey.

November 2011

Wendy from Hope Services, LLC


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2011

Hope Services, LLC has been using Epitomax since November 2009. We are a Behavioral Health organization that provides a continuum of mental health services to children and families. Our services include facility-based, office-based and community-based services. In 2009 our company began the process of looking for an EHR due to the fact that we were acquiring another company which would significantly increase our size. In preparation for the growth, we decided to implement an EHR. Our search was extensive and included about 6 months' worth of demos and research. Ultimately we were searching for a system that would allow an affordable implementation with features that could be customized to fit our organization. Epitomax was the only software that offered everything we were hoping to find - 1) Affordable implementation and service fees; 2) concurrent users; 3) remote implementation and 4) excellent customer service. Prior to implementing Epitomax we primarily used paper records and spreadsheets for all accounting. While the implementation was huge, we were able to break it down into small steps, which allowed for an overall successful implementation. We began our implementation is November 2009 and were fully functional by January 2010. Along with Michael's support and patience, we have continued to customize Epitomax to fit our ever-changing needs as our organization has grown. The customer support offered by Epitomax is its best asset! We expected that our documentation would be greatly simplified and more easily accessible by implementing Epitomax. What we didn’t anticipate was the overwhelming improvement in quality assurance activities, compiling outcomes data and the simplification of billing. By implementing Epitomax we were able to reduce our Billing Process from 3 steps to 1! Our Quality Assurance department has been able to maintain its size even as we have increased our services due to the efficiency offered by such a seamless EHR. For those of you who compile yearly Outcomes Reports, you will be amazed at the data you can obtain through Epitomax Reports. As an owner of a Behavioral Health Company, I can honestly say that Epitomax has proven to be one of the best investments we have made.

August 2017

Ruth from Meta House

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2017

I appreciate the customer support although sometimes I don't like the answer.

Pros

Easy to train new clinicians to enter documentation. Customer support especially for form development is outstanding. Also queries can be written to obtain data.

Cons

It has been more difficult from a billing perspective to sometimes get the program to do what we want. Sometimes I wish I could just pick up the phone to ta