Qualifacts CareLogic Software

Bad

Pros

The software makes completeing the case notes easy

Cons

Everything. It lacks is basic reporting. It requires this thing called Pentaho in order to do any reporting.
It lacks in ease of changing things on the billing end.
Cannot set the system up to perform tasks overnight.
Support takes way tooo long to submit tickets and get answers

Pros

IT support and quick response. Usually when he system is down ( which is more often than I wish ) they quickly let us know and work on fixing the problem.

Cons

1. Spaces with 100 words limit is usually not ebough to describe human behavior or respones.
2. The Carelogic system needs to incorporate the residents room number ( something that we can update) visible in the schedule. That would make a big difference in the time planning our day.
3. Reduce the frequency of system failing.

We were able to get an EHR system and a system that actually works. Our last system slowly stopped working.

Pros

I like that it is an EHR and the Support Team is awesome. When I have a question, they get back to me quickly. I like that they are always improving the system.
I also like that we can bring on affiliates to our platforms.

Cons

Sometimes it can be complex. You really need to understand what you are doing when in Carelogic. I would also like to see Carelogic produce something for medical billing.

Pros

I like that we can create our own documentation. Very straight forward, it is like using an app. system has been reliable for the most part.

Cons

I know from our clinician standpoint they would like auto save when in documents. Having a pop-up when client's are checked in. I wish you had a working area which you could return to if having to look at something else. I would like to have a little more edit capabilities such as editing our own dates on error dates, I would like a better POE for clients that are already open but admitting into another program. Transfers are very confusing, would like it not to automatically kick out primary staff, having one primary staff by program would be beneficial. Diagnosis page, wish we could identify SUD and MH.

Pros

The transition from paper to EHR records. They made the process streamlined and guided us all the way

Cons

Too soon to have any cons. We are really pleased with the product. We don't have anything to compare it since we transitioned from paper

Pros

I deeply appreciate the configurations available. This allows customers to customize the system to meet their specific needs. Qualifacts commitment to their customers is top-notch.

Cons

New features are slow to roll out. They must continue to fully test new features before deploying them w/in the CareLogic system for customers use.

Pros

Flexibility in configuration, ability to only implement functionality that your organization needs. Ease of implementing new organizations and programs.

Cons

New releases not working correctly out of the box. Not knowing what I don't know. It would be cool to have a map like one would have a map of their network infrastructure.

Maximizing revenue

Pros

Ease of changing clinical forms. Ease of searching for clients and staff. Scheduling and finding availability for appointments. IMPACT library and potential.

Cons

The business model that goes from on site implementation to distance based support primarily through tickets and pushing out or new products. While the price point is low for organizations; Qualifacts should truly consider a regional manager or regional support model. THis would be more than holding regional user group meetings. This would involve an RM making calls to clients to discuss their needs and new products and roll outs and then checking in the system to make sure things are optimized.. At least quarterly visits as well for a day. Please consider this. Customer service and true engagement is where its at. We spoke a lot about patient engagement this conference but the Qualifacts model is not one of continued client engagement. I know many think it is as it has awesome components and community spaces but truly having a go to person for the region who checks in and cares is the way to do it. Anyway, we are working hard to translate all of the awesome features to our practice. Well done conference.

Keeping good records for clients and for Corporate offices

Pros

Great clinically captures information needed most for clinicians . The workflows for clinicians is simpler then in other programs I have used.

Cons

Some of the processes seems unnecessary and could be more workflow efficient. Some functionalities could be easier for staff to maneuver through. It could also have more detailed reports for revenue reporting. Need services to be able to be broken down into further details and more options

Ease of billing, most always up and running, connecting with other areas in our agency and how they use the software.

Pros

What i like most is the different ways Carelogic can be used to maximize production in all departments and programs.

Cons

What I like least is not knowing what capability the software has, if it is a configurations, or if it's something I can figure out on my own.

Pros

So far, it has been really easy to navigate and learn in my new role. Even in my previous role as Office Manager/Front Desk, it was very user friendly.

Cons

I don't like when there are outages, but i imagine no one does! Appreciate they're communication and keeping us in the loop.

Improvement in clinical workflow, Billing is accurate and easy to use.

Pros

Configurable forms with business rules are very easy to use. Clinical decision rules can greatly enhance clinical workflow. Direct service staff love the ease of use. A major Pro of Carelogic is the staff. ..always willing to help out and go beyond.

Cons

Report writing, getting outcomes out of the system, no access to create our own views. Canned reports lack information needed, especially many forms do not total. Would like to see a set of basic outcomes needed by most organizations built into Carelogic. The support platform is frustrating and I am glad to see it's being revamped

Pros

customization gives me the ability to create agency specific workflows. This allows for systematic development across many programs

Cons

Configurable forms should be develop to allow more logic. Additionally, I would love to have the ability to import service documents into other modules/service document as hyperlinks or via business rules

It is easy to use and works the way our agency works. There has been minimal changes to our workflows and most users find it easy to navigate.

Pros

I can design my own forms. The new treatment plan is fantastic. It is easy to navigate. I also find it valuable that a single episode of care can include multiple programs and integrated documents that better reflect the client's overall care.

Cons

It is a huge disadvantage that the assessment will not copy forward between episodes of care or even different users. Our clients often are admitted and dischagred multiple times in the same year- for example multiple detox stays- and the information is the same. It would be fantastic if the previous assessment populated the current assessment so all the clinician had to do was update it.

Pros

Ease of claim processing, batching and submitting claims. Payment posting and reconciling payments are easy. The ability to submit claims electronically and receive them back electronically was a great feature coming from a system that was all manual.

Cons

Carelogic statements are not very helpful. We would like to be able to run the claim engine our selves. After our go live it would have been helpful to have review of how our billing was set up to see if we were utilizing Carelogic in the best way possible and all of its functionality.

Pros

The different reports I can use to help me track the revenue and cash flow.
I alos like the fact that billing rules can help with doing notes and cause less problems.

Cons

I want to learn how to do configurations. It's a little hard because the system Admin we have did not give us all the tools we can use to activity use the program.

Pros

It is highly configurable and the company provides great customer service. They provide a variety of options for training staff on the community site through the C3 conference and also admin training sessions held in nashville

Cons

There software bogs down during peak usage times. Our clinicians often are required to wait for documents or are kicked out of their session.

Instant reports on daily claims

Pros

all billing is made easier since there is only one location to find it, when it comes to billing out and posting payments

Cons

denial reason must be manually entered from ERA file. So its a few more steps to get those denials worked on.

we are able to serve our clients better and integrate outcomes within their records, bill electronically, report to funders, collect data for MIPS, state reporting and use reports to educate our managers and staff.

Pros

l like to ease of use for staff to schedule clients and document in records and billing out for services. There are some nice options for face sheet, medications is pretty easy to use. Entry of client information is easy to do. I

Cons

Carelogic has taken a long time to improve the treatment plan and it should be more configurable and report view is not easy to read. Lab functionality does not pull in client informaiton from Carelogic (Insurance, Diagnosis) and staff have to double enter information every time order a lab. Qualifacts needs to have ability to merge clients as we have many duplicate and there is no way to combine them. we are unable to delete test clients. We also need a password reset function, Reporting is complicated for end users and need easier way for managers to pull reports,

Pros

The capability to use the configurable forms and also the capability to make your own configurable forms.

Cons

Reporting need to be more user friendly, not only for administrator but for line staff.
Need the canned Report to be in excel format.