Sevocity
Sevocity is a cloud-based medical solution best suited to solo and small group practices seeking an Electronic Health Record (EHR) system. The system was designed to assist users with the documentation and patient care process.
Sevocity is currently used by practices in over 30 specialties and offers specialized features for OB/GYN and pediatrics. The system’s content and features can be customized to meet the workflow of solo and small group practices in a number of other specialties, including internal medicine, community health centers, pain management and more.
Sevocity is ONC 2014 Edition compliant, and many EHR features are included at no additional charge - including ePrescribing, eFaxing, a patient portal, customization assistance, web training and 24/7 US-based customer support.
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Apply templates -
Clinic inbox -
Coding -
Reports -
Vitals
Supported Operating System(s):
Web browser (OS agnostic)
134 Reviews of Sevocity
Beverly from ASUASM
Specialty: Multi-specialty
Employees number: 2-10 employees
February 2018
February 2018
Using Sevocity everyday makes it easy to be in compliance with MIPS
I would recommend Sevocity to any medical practice that is seeking to acquire compliance with CMS.
Pros
Navigating the system is very simplistic. The templates are developed to work with the practice's specialty.
Cons
It is clear to see why Sevocity is considered to be one the top medical software on the market, but the cost of this software will have others looking for different options.
diana from Diana Wilson MD LLC
Specialty: Psychiatry
Employees number: 2-10 employees
February 2017
February 2017
Unethical
The salesperson made his pitch he STATED that I would have a 60-day trial. No mention of 100 encounters must be made within the 60 day period which included training time. It was imperative to sign up before the end of the year to avoid start-up costs. If I was not satisfied with the product all of my money would be returned. He also assured me that the program would be customized to fit the needs of my practice. NEITHER of these is true. It was a complete misrepresentation of the facts.
This is not a program for Doctors starting a practice. The program was NOT customizable, and there was NO SUCH THING as a money back guarantee.
Cons
Difficult to use Not Customizable
Advice to Others
Don't buy it
Response: Chandler , Sevocity
Date: February 2017
February 2017
Dr. Davis, I am very sorry if there was any confusion about our Two Month Guarantee. We do many things to ensure customers understand the requirements. The requirement for finalizing encounters is covered in our standard demo introduction, on our pricing webpage (http://www.sevocity.com/custom-ehr-solutions/pricing/), the pricing sheet you were emailed, and also included in the customer agreement:
"The two (2) month period begins on the Go Live Date specified on the Activate SEVOCITY® Enrollment & Signature Form. In order to qualify for this Section 4.5, Licensee must submit payment for Start-up Fees and the first month of Monthly Fees pursuant to the Agreement and pay for the second month of Monthly Service Fees when invoiced. Licensee must also finalize a minimum of one hundred (100) encounters for each Provider contracted for during the two (2) month period.”
We require the usage because we want to ensure the provider gives the system a chance before deciding to cancel. However, if they do the required encounters and decide to cancel we certainly honor the agreement and refund all amounts they have paid to us. Otherwise, we are going to considerable expense to implement and would be providing refunds for customers who didn’t complete the implementation or try to use the system.
We are more than happy to work with you and extend the 60 day period in order to give you time to be fully trained and to use Sevocity for the 100 encounters. If the 100 encounters is too many for you based on the size of your practice, we are also more than happy to work with you to determine a feasible number of encounters.
Thank-you,
Catherine Huddle
Chief Customer Success and Marketing Officer
Robin from Westside Family Medical Clinic
Specialty: Family medicine
December 2015
December 2015
I highly recommend Sevocity to anyone looking for an EMR!
Likes Best
I like the fact that everything is there right in front of you and it is easy to navigate.
Likes Least
There is no notification when you get a "message" from the staff or pateints.
Recommendations
The best advice that I can give is to just jump in and get a feel for the product for yourself and see just how user friendly it is.
Jarred from Westside Family Medical Clinic
Specialty: Family medicine
December 2015
December 2015
Excellent product!
Likes Best
The ease of use, organization, and great support system.
Likes Least
The program can be latent at times but mostly the response time is great.
Recommendations
It doesn't take long to get a feel for the system and to become familiar with it.
paula from Charleston Women's Wellness Center
Specialty: Ob Gyn / women's health
December 2015
December 2015
Been with Sevocity since 2009
Likes Best
Up until recently- this last week, the system was portable. Now I have had a difficult time logging on from home because of the recent changes
Likes Least
see above.
Also, the ideal would be for the pending orders to be taken off when the labs are linked. There is a lot of extra work with pending orders
Recommendations
I don't really have any recommendations. For the most part I have gotten used to using even if some of the functions are not perfect
Roderick from Roderick C White LLC
Specialty: Chiropractic
December 2015
December 2015
New EHR to our office and we love it!
Likes Best
They are up front and honest and follow through incredibly well.
Likes Least
So far, we haven't found one thing... No joke. We have been happy.
Recommendations
Remember anyone can promise 'customization' but know there are often fees/costs and time involved. Sevocity works and works to get it how you want it and it's included.
Susan from Schoolhouse Pediatrics
Specialty: Pediatrics
December 2015
December 2015
Provider in private practice
Likes Best
Easy to use and understand, especially for new users
Likes Least
Not very efficient with multiple levels of "clicks" required for each item in ROS, PE, etc.
Recommendations
Make personal templates to increase ease of use and efficiency.
Brittany from Children's International Medical Group
Specialty: Pediatrics
October 2015
October 2015
Sevocity is an easy way to communicate with others.
Likes Best
Sevocity is easy to navigate through to and to communicate with other providers.
Likes Least
You cannot see the messages you send to others unless it is sent as a task.
Recommendations
The recommendations I have for others using this software is think of how easily it is for you to navigate through the program.
Pamela from WAFP
Specialty: Family medicine
September 2015
September 2015
Sevocity is an over all good EMR system.
Likes Best
The ability to customize templates to our wants and needs. Easy to navigate and very user friendly.
Likes Least
To open a new encounter before the previous encounter is finalized.
Recommendations
Easy to use EMR system. Great customer support team.
Sarah from Children's International Medical Group
Specialty: Pediatrics
September 2015
September 2015
Provider use
Likes Best
Easy to navigate, I like the layout. I like the messaging system.
Likes Least
Not being able to use Rcopia and chart at the same time. I also feel like there are too many options for messages, tasks, etc. Need more concise, simple system.
Recommendations
I do not have any recommendations for others evaluating the system other than what we mentioned above.
Dana from Washington Avenue Family Practice
Specialty: Family medicine
September 2015
September 2015
we love sevocity
Likes Best
We love the vendor! They are always there to help with any questions we have. The product is very easy to learn how to use.
Likes Least
You can not open a new encounter unless the previous encounter is finalized.
Recommendations
It is a great EMR system. We have been through 2 others within the past 2 years of getting this and would recommend to anyone!
Debbie from Golden Triangle Family Care Center
Specialty: Family medicine
September 2015
September 2015
5 star software = Sevocity
Likes Best
Sevocity is easy to customize to meet the unique requirements of any practice type. Very user friendly, it is not time consuming to train new employees.
Likes Least
Honestly nothing comes to mind - if we want a change we send a product request form to Sevocity and developments reviews our requests. They meet my needs and expectations
Recommendations
It is very important that you know the steps (process) your business goes through to enter a patient, evaluate them, handle referrals and prescribe for them. What information do you want to see when scheduling an appt (I want to see Balances and Insurance Information) You also want to know operationally how with the new software improve your productivity - Sevocity has excellent method of internal communicating with staff and providers. Last but not least be knowledgeable as to what the providers and staff require from the software to make it more productive for your organization.
Diane from Pasadena Health Center
Specialty: Family medicine
February 2015
February 2015
Sevocity meets the needs of our clinic and is user friendly.
Likes Best
It's user-friendly, and they have a great first line support team. Usually the first line support takes care of my issue.
Likes Least
Special requests for enhancements sometimes takes long to implement, if at all.
Recommendations
Make sure you have buy in from the provider/staff. Make a provider and a staff person your champion users. When evaluating, you will be able to pick a software that works for all.
Rick from Office Ally
Employees number: 201-500 employees
September 2018
September 2018
Low cost but still not worth it.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
It's cost efficient, I like that I don't have to pay much, AND it's cloud based.
Cons
Only one person can edit a patient's chart at a time. So If you've got several people in the office, make sure they close out the charts otherwise it will create a lot of wasted time.
Rachel from Schreiber Allergy
Employees number: 2-10 employees
September 2018
September 2018
Low cost but inefficient as well
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
If I could get out, I would. The fact that one person only can be in the chart is ridiculous. It will slow down your pace and make your flow less efficient.
If I had to do it over again, I would not purchase this system.
Pros
Relatively easy to learn the software.
Cons
1. Only one person can be in the chart at one time - so your staff cannot help you enter information if you are in the chart. Very inefficient!
2. No ipad or iphone app
3. Every time an update is made the system becomes more burdensome
4. We give suggestions to improve the system - positive changes are never made.
Nancy from Raymond F.Schneider Memorial Clinic, LLC
Employees number: 2-10 employees
August 2018
August 2018
Best choice I ever made
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
My clinic notes and more complete and truly capture the entire encounter within minutes, charts are completed before the patient leaves the parking lot. Evaluation reviews by insurance companies have been spot on meeting their requirements.
Pros
Intensity and completeness. Patient history templates are in such depth and the ease of completion is unbelievable.
Cons
Nothing, this software is outstanding. My only regret is that I didn’t purchase it when I first learned of it years ago.
Andrew from Murfreesboro Surgical Associates
Employees number: 2-10 employees
August 2018
August 2018
Physician review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Happy that the program helps with MIPS and Attestation.
Pros
The program makes it easy to find the codes needed for searching for diagnosis and billing.
Cons
Would like the program be available to use on the ipad or iphone.
Miguel from Fuad Zayed, M.D., P.A.
Employees number: 2-10 employees
August 2018
August 2018
Excellent Customer Service
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Overall experience is great, I will definitely recommend to other healthcare providers.
Pros
I like how fast issues get resolved and as always they have great customer service.
Cons
At first many of the features other software's offered they were not available, but little by little I have been impressed how everything has fallen into place.
Jessica from Greenwood Pain Management
Employees number: 11-50 employees
August 2018
August 2018
User Friendly
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I think that the program is easy to use.
Cons
The program has limited customization capability.
Soy from Murfreesboro Surgical Associates
Employees number: 2-10 employees
August 2018
August 2018
Billing manager review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Very easy to learn and use. The technical support team is very helpful.
Cons
Sevocity does not work on the ipad or iphone
Melissa from Trent P Pierce MD
Employees number: 2-10 employees
August 2018
August 2018
Day to Day Utilization
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Ease of use. The software is intuitive . The ability to combine a narrative and "box checking" / templated documentation is a positive-----the patient's story and treatment is logical and easily retrievable. When new staff is added they catch on quick. This software is not so robust that it is overwhelming to a new staff member. .
Cons
It would be helpful to see past vitals on the same screen as current vital sign entry . Trends would be less likely to be over looked.
Beverly from Medical
Employees number: 2-10 employees
August 2018
August 2018
Sevocity EHR
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I have excellent experiences with Sevocity EHR. The customer service support is great.
Pros
The Sevocity EHR is a very good product that gives a medical practice a foot up when dealing with
CMS compliance standards.
Cons
Sevocity EHR is a great product, however, the cost is a major factor that hinders most customers when it comes to the purchase.
Jennifer from South Florida Surgical Specialists, LLC
Employees number: 2-10 employees
August 2018
August 2018
Exceptional Customer Support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Sevocity is very easy to begin using, with or without alot of customizing. Their Customer Support is phenomenal!! They will help you with everything.
Pros
Ability to customize many areas of the software. You can add templates and forms and they help you do it ALL
Cons
If a document is scanned in error, it can't be deleted. You have to move it to another chart.
Leslie from William C Stanbery Family Practice
Employees number: 2-10 employees
August 2018
August 2018
sevocity review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros
I liked its ease of use best; in comparison to other EMR software, its ease of use ranks well.
Cons
The medication management aspect was tougher to navigate
MICHAEL from acadiana family medical center
Employees number: 2-10 employees
August 2018
August 2018
great product
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
good compared to other products I have used
Pros
ease of use and individual customizing
ease of getting help after hours
ease of keeping tract of medication history
Cons
always blame problems on the internet connections when at times it is their problem
once problems resolved drops off assessment diagnosis
ESMERALDA from MAVERICK WOMENS CLINIC
Employees number: 2-10 employees
August 2018
August 2018
SEVOCITY EHR-AWESOME
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
NEVER HAD A PROBLEM ACCESSING SEVOCITY, VERY EASY TO USE
Cons
UNABLE TO ACCESSES FROM DIFFRENET COMPUTERS. NEEDS TO SIGN OFF EVERY TIME
Glenn from City Podiatry
Employees number: 2-10 employees
August 2018
August 2018
Sevocity in a podiatry practice
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros
ease of moving from section to section of chart note: eg from ROS to HPI
good support staff
Cons
-mild complication in billing when a procedure and distinct E/M occur on the same visit
-needs more efficient podiatric friendly charting
-very difficult to find appropriate ICD 10 codes- often times need to go to the internet or another soft wear
that I use in another practice
- medication reconciliation is cumbersome and creates congested chart notes
Priscilla from Chronic Pain Institute
Employees number: 11-50 employees
August 2018
August 2018
Sevocity EHR
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Customer support has been very helpful and always available. I love the webinars the provide for the software updates and training.
Pros
Customization and easy to use. Love that support is always available.
Cons
It does not connect with MAPS to check Narcotic use for Michigan Providers/Patients
Barbara from Interventional Pain Management
Employees number: 11-50 employees
August 2018
August 2018
Outstanding Tech Support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros
I can speak to a live person when I call for any questions and/or concerns.
Cons
Tracking messages is still one of the issues I am having
Georgie from Jamila Diabetes & Endocrine Medical Center Inc
Employees number: 2-10 employees
August 2018
August 2018
Sevocity Software
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
When you do have a problem, usually support is able to walk you through and give you a solution. If not, they usually get back to you in a reasonable time frame.
Cons
You can't make a file of all your patients to make mailing labels!
Cristina from Nephrologist
Employees number: 11-50 employees
August 2018
August 2018
Sevocity
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
It is quick and very easy to access by all
Cons
having to change passwords constantly is a pain
Amanda from Empower Psych Centers LLC
Employees number: 2-10 employees
August 2018
August 2018
Custom EHR
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Escribing with ease.
Pros
Escribing ability and patient scorecard.
Cons
Difficulty navigating past visit notes or imported documents while seeing a patient. Wish it were more customization.
August 2018
August 2018
Sevocity is User-Freindly
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I really like Sevocity. I have used other electronic EHR systems, and realized that Sevocity is wonderful, Again, very user friendly and allows for a lot of migrating of information with only a few or one step. Screens are easy to read and find patient information. I really like, wish other sites I work for used it. :-)
Pros
Continuity of usage. One stop for EHR input, uploading, electronic transfers. In-house communication among staff. Easy to learn and user-friendly.
Cons
Was sometimes difficult to decipher some of the new features. Such as routing, etc. but once understood, it was easy.
