Patient overview
Supported Operating System(s):
Web browser (OS agnostic)About Sevocity
Sevocity is a cloud-based medical solution best suited to practices seeking a very customizable EHR. The system includes unlimited customization services, unlimited personalized training, and US-based live telephone support 24 hours a day, 365 days a year.
Sevocity is currently used by practices ranging from 1 to 100 providers in over 30 different specialties. Sevocity comes with pre-built specialty content plus unlimited customization to create templates, a favorites list, and workflow unique to each practice and even each provider. Sevocity Premier includes practice management/billing functionality; however, Sevocity EHR is also offered with a free bi-directional interface to any PM/billing system.
Sevocity is ONC 2015 Edition compliant, and many EH...
139 Reviews of Sevocity
Average User Ratings
Overall
4.42 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
August 2018
Amanda from Smallmon Family Medical Clinic
Verified Reviewer
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2018
Love this EHR!!!
After just a couple of weeks my staff has transitioned with little frustration. A very nice change from eclinicals. We have used Athena and Eclinicals and for a small practice Sevocity by far blows them out of the water. the minor cons are nothing compared to the benefits and US based customer service we have received. Don't underestimate this small company.
Pros
I love the ease of use and the simplicity. It gets rid of all the unnecessary clicks and other things that complicate other EHRs. My charting is faster and I love the easy customization. EASY CUSTOMIZATION. Nice lab interface. Ordering made simple. Patient portal nice and not overally complicated. Minimal menus. Won't get lost in a sea of menu options. Staff loves it. Staff doesn't complain. Well laid out. I love the RCopia interface for eprescriping.
Cons
1.Can only open one encounter type at a time. They are addressing this now, hoping this won't be an issue soon. 2. ICD10 search not great but a quick google search will find it if you can't find it immediately on theirs. I foresee this being corrected in the future. I just add them to my favorites as I have to look them up so there are fewer and fewer each day to look up. Otherwise I have not found anything else I dislike.
December 2016
Angela from Crescent View Medical Clinic
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
December 2016
Office Manager
The quality of the product is good. The only concern that is constant is the execution of the product and getting new providers enrolled but once that portion is completed things run fairly smooth. The last concern a customer service representative. There is one individual that needs additional training which can either make or break the process and that person answer calls regularly.
Pros
The software is user-friendly and the product seems to be consistent.
Cons
The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.
Response from Sevocity
Replied December 2016
Angela, Thank you for your feedback. I have asked our support team director to contact you to find out more about your concerns with execution of the product and interfaces. We have customers go through support to enroll providers because we have to set up ePrescribing and we also offer customization and personal training to all new providers. Our support team director will also get more information regarding our support team member who may need additional training. Support calls are recorded and we have a quality review process where several random calls are reviewed and scored weekly. We may have missed a team member¿s need for additional training and certainly will address. All updates are scheduled to begin around 11pm to midnight CT and we notify customers at least 72 hours in advance when an update requires Sevocity to be off-line. We make every attempt to limit the off-line time to 4 hours or less for such updates so that Sevocity is up and running no later than 4am
September 2018
Rachel from Schreiber Allergy
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
1.0
September 2018
Low cost but inefficient as well
If I could get out, I would. The fact that one person only can be in the chart is ridiculous. It will slow down your pace and make your flow less efficient. If I had to do it over again, I would not purchase this system.
Pros
Relatively easy to learn the software.
Cons
1. Only one person can be in the chart at one time - so your staff cannot help you enter information if you are in the chart. Very inefficient! 2. No ipad or iphone app 3. Every time an update is made the system becomes more burdensome 4. We give suggestions to improve the system - positive changes are never made.
October 2020
Jennifer from Care United Research, LLC
Company Size: 2-10 employees
Industry: Research
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
October 2020
Excellent Customer Support!!!
Phenomenal Help Desk! So prompt to respond!
Pros
The ability to send a message to a peer that wont be on a chart
Cons
It is not user friendly, however the help desk is phenomenal with assisting for any inquiry!
August 2020
Salina from Quick Care Clinic
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Love this software
Sevocity is great for my daily needs. Customer service is usually quick.
Pros
I love this software. It is easy to use, and takes care of all of my daily needs. Makes the care of patients easy.
Cons
I have no cons related to this software. I do wish they had a practice management software to go with this EHR
Reasons for Choosing Sevocity
Easy to use
