TheraNest Software


 

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.

TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.

TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included.

TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.

 

TheraNest - Dashboard
 
  • TheraNest - Dashboard
    Dashboard
  • TheraNest - Calendar
    Calendar
  • TheraNest - Progress note
    Progress note
  • TheraNest - Billing report
    Billing report
  • TheraNest - Ledger
    Ledger
  • TheraNest - Diagnostic codes
    Diagnostic codes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

560 Reviews of TheraNest

 

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Software Advice Reviews (50)
More Reviews (510)

Showing 1-20 of 50

James from My Story Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Looks pretty but layered

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The monthly cost of a treatment planner in which is minimal insightful assistance is a upcharge sale that will discredit the brand. Offering a session note template or click boxes would’ve ideal for time Management

Pros

The user interface has an engaging and pleasant experience through the thumbnail links and color palette

Cons

The interface was not streamlined and required multiple steps to complete an item, ensure by saving the new item, and then requiring a closing process to return to the previous screen and move through this area

Review Source
 
 

Anissa from Anissa Howard Counseling & Psychotherapy Services, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Value for the Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the flexibility of the format which allows you to create forms that may better suite your needs. I also like that you can have unlimited staff who can access the platform

Cons

I don't like the tiered plan which requires you to pay more money every time that you have additional clients. I also do not like that the functionality of the form creation function. It's not exactly user friendly.

Review Source
 
 

Jacquie from Life Support Therapy Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Easy to use. Needs more functionality in billing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to use and filing bills is seamless with insurance companies. It checks for common errors before sending which saves time and money.

Cons

When billing clients there is no “tracking” so I know when and/or if I billed them already. I’m going to start a paper log but it would be so much easier if it could be automatically notated within theranest.

Review Source
 
 

Holly from Stone Ridge Billing LLC
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

If user friendly is what you are looking for...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love how easy this system is to work in. However, it is impossible to do a complete and thorough job of payment posting because the software is so simplistic and limited.

Pros

This software is very user friendly and easy to understand. It is colorful and you can delete anything you did wrong and redo it.

Cons

The adjustments do not work, you have to call your adjustment a write off. There is no way to add adjustment reason codes. There is no way to batch add a check and post the money to all the clients listed on the RA. You have to repost the check for each and every client that received a payment from that RA. There is no way to post a zero payment from insurance to indicate they received the claim but did not pay anything. There is no place to add claim # to charge line.

Review Source

  Response: Travis, TheraNest

Date: July 2018

July 2018

 

Thank you for the review, Holly. Our team works hard to make TheraNest user-friendly and intuitive. We’re happy to learn that you thought it was.

Currently, we are working on both batch credit card processing payments and $0 payments. We’re also planning a larger billing improvement to allow for us to pull in the adjustment codes from ERA’s for you. We appreciate your feedback, as we are always working to improve our customers’ experiences and want to thank you for your time.

 
 

Kira from About Relationships
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

It’s a good start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It’s easy to use and pretty straight forward for the most part. It’s organization is clean and easy to locate functions.

Cons

There’s no ability to integrate calendars back and forth, or with other software that could increase the efficiency and streamline certain aspects.

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Theranest is OK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a one stop shop for therapists for scheduling, note taking and billing. It is excellent for a group practice, which is why we use it.

Cons

I think it is difficult to learn and sort of complicated to me. You have to make sure you press "save" whenever you enter anything or all will be lost!

Review Source
 
 

Hope from Healing With Hope, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

From paper notes to easy electronic charting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I’d recommend this to all of my colleagues!

Pros

Having lots of experience with auditors at my full time job TheraNest offers everything needed that auditors look for. Extremely easy to use and affordable!

Cons

The layout of treatment plans is somewhat confusing at first, however becomes easier to understand as you use the program.

Review Source
 
 

LaShanda from Hartford Psychological Services, LLC
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Positive Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TheraNest itself is very easy to navigate and is an intuitive system. The team quickly responds to inquiries even though the same information is available in the knowledge base reading materials. The customer service supports are friendly, patient and helpful. The webinars have been informative and scheduled at flexible times.

Review Source
 
 

Annie from CBT PSychological Associates
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Awesome Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Batch Invoicing and Billing Feature. Allows you to bill in a matter of minutes. Also the scheduler is streamline

Cons

Would love a spot to enter authorization count down, as well as a spot for deductibles and a spot for insurance effective date count down.

Review Source
 
 

Ryan from Bluestone Counseling, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Overall, great software and easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Electronic claims submission is very useful and the client portal helps with scheduling, intake forms, and communication.

Cons

Customer service is good, but takes 1-2 days for a response. Also, the rate for using their credit card service is higher than average.

Review Source
 
 

Elizabeth from Clinical Counseling and Consulting Services, PLLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Therapist friendly, but not customization friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, great company!

Pros

Easy to Use
Decent Templates
Great Customer Service
Affordable-you get a lot for your money
Reliable

Cons

Credit card setup can take longer then expected
You can't make your own templates
You cant customize templates

Review Source

  Response: Darcy , TheraNest

Date: January 2018

January 2018

 

Hi Elizabeth, thank you so much for the wonderful review. We are so happy to hear that you’re satisfied with TheraNest and our support team! We’re dedicated to making sure our customers have the best experience possible. In regards to the custom forms, we do have a custom form feature in TheraNest. With our custom form builder you can create your own customized forms to use within TheraNest. We'd be happy to walk you through our custom forms capability more; plus, we have a great training class just for custom forms to help you get started. Thanks again for your review, Elizabeth. We value you and your business. Sincerely, Your TheraNest Team

 
 

Jennifer from Dialectical and Cognitive Behavior Therapy of Massachusetts, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Mixed to negative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I switched from simple practiced to theranest due to the ease of billing (I know which session was paid for v total paid which helped me organize and communicate about billing to clients and group notes and therapy...). Now I feel like simple practice has made such advancements. I am considering switching back as I have yet to see improvements I've been wanting. I'm sure there are more comments but these are what I can think of off the top of my head.

Pros

Billing of knowing which sessions were paid for, dashboard service, price, text reminder, mental health status exam ease on progress note.

Cons

Lack of HIPPA security when sending superbills/invoices which makes sending these securely cumbersome and time consuming (there's a button in the ledger titled "email client" and it doesn't email this securely (password protected/encrypted which means more time consuming steps for clinician), limitations of portal which I don't pay for because of it (intake only v ongoing communication tool)...just because Theranest email is secure, doesn't mean the client's is. Group notes are cumbersome as if you don't do things in a certain order, diagnoses do not make the superbill. This requires repeated tasks and eventually a phone consult with theranest and a lot of backpedaling to get necessary documents to the client accurately. Limitations in editing progress notes...creating custom forms isn't easy. Can't send customer forms post-intake to update things like medications and other changes to have completed electronically (back to portal limitations).

Review Source
 
 

Lisa from Oakwood treatment
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for managing our small business. Ease of keeping up with appointments and tracking therapist notes and updates.

Cons

Not able to sync with ical mobile calendar. If we become a larger business we might have to switch softwares because it will be too hard to manage.

Review Source
 
 

Ilana from Bethesda Psychotherapy
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Good inexpensive program for individual and small group practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Many programs make you pay extra for forms and templates and this one is no different. Nonetheless, it would be nice to be able to have access to a few simple templates for treatment goals and interventions

Pros

Easy to write daily notes from the dashboard.
Tracks group therapy notes.
Can do the billing through Theranest, but the process could be streamlined some

Cons

Unfortnuately, although I can do the billing through this program, it doesn't allow the tracking of any expenses. Next effect it that I end up having to repeat the billing in QuickBooks, so I can get a full picture of my P&L.

Review Source
 
 

Rob from W.C.A.
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent product at a reasonable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use with lots of features. Development team is responsive to feedback from customers. Reasonable price.

Cons

Some features are limited but targetted for development. Other than that, I have no complaints and am satisfied.

Review Source
 
 

Jessica from Alcona
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Theranest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program presented as professional and user friendly, however, the price to use this software monthly was not in my price range.

Cons

Price for monthly use. The ease of use is nice as well as ability to do billing along with electronic health record keeping.

Review Source
 
 

Julie from Desjardins Psychotherapy
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Great experience using this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Meets all my clinical needs and then some!
Any questions for support gets answered w/in 1 day.
Easy to use and set up.

Cons

Wish this product was available in Canada or in local currency.
Would like to have reports on the clients hours completed.

Review Source
 
 

Christie from Rooted Psychotherapy
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Theranest review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is intuitive and user-friendly.
Great support.
Able to go paperless
Helps to navigate the insurance world

Cons

There is a learning curve involved but it is not too difficult after you are able to figure out where everything is.

Review Source
 
 

Monica from Transformative Wellness, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

5-Star Review is Authentic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our team did over 25 demos (not kidding! My brain was numb) for various online EHR software. And, TheraNest exceeded our expectations. So, hence the 5 stars across the board.

Pros

Customer service is prompt and friendly.
Layout is user-friendly.
Billing and payment process is simple.
Encourages ideas for enhancements from the very professionals using the software.
Continually updating and upgrading system to make it a great fit for the behavioral health field.

Review Source
 
 

Yisroel from Private Practice
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Very efficient and time-saving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Note taking, initial assessment evaluations, treatment plans are a breeze with this software especially with the Wiley treatment plans and Wiley progress notes. The calendar allows you to block out nonclient time and keep your schedule in a HIPAA compliant calendar. Billing, insurance forms, and invoices are time saving as well as uploading custom forms.

Cons

Invoices must be completed before entering notes in order to have place of service included in note. Additionally, in order to have date prerecorded in your note it needs to be done from the dashboard and not from the client's file.

Review Source
 
 
 
Showing 1-20 of 510

Jenn from The Mental Wellness Cetner, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best EHR ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the ERA aspect. I love being able to email clients a link to the portal. I love the intuitiveness of it! I love how user friendly it is.

Pros

This is such a user friendly and intuitive software. I'm a huge fan of TheraNest! It has freed up so much time and energy compared to my old EHR.

Cons

The inability to send different paperwork for different clients

Review Source: Capterra
 

Lauren from Counseling for Creatives, LLC
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Best practice management software, hands down!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love it love it love it

Pros

- Easy to use
- So many features - scheduling, charging clients, electronic claim submission, and now teletherapy!
- SO affordable

Cons

I have no cons! I really haven't had any issues with theranest and I've been using it for nearly 5 years!

Review Source: Capterra
 

Nicole from Westchester Child and Adult Psychological Services
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Easy Peasy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall, it is been easy to use and very convenient. It is easy to write notes, input a new patient with their information and collect and apply payment.

Pros

It is user friendly and very organized, making it easy to use.

Cons

Some features can be confusing, for example if you see a patient for a session length that does not have an existing category.

Review Source: Capterra
 

Meredith from Compassion
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

will continue using theranest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is great!!!

Pros

I did lots of research before deciding. It had the features that were most important to me and for a reasonable fee.

Cons

There are lots of features I want and even feel we really need that are not available.

Review Source: Capterra
 

AMANDA from Trauma Informed Therapies, PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Amazing Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The customer service is superb and they are always improving their software. They really take your feedback into consideration.

Pros

The whole team is friendly, responsive, and easy to get in touch with. They offer email, IM, or you can call them directly. Sometimes billing issues are hard to explain in an email, so I love that we can problem solve together over the phone. I also love their claims help. The software is intuitive/easy to use. Wiley integration is great for notes for those who want it and I love that you can pick and choose which staff want to use it and those who do not, so that you are not paying for staff who do not want this function.

Cons

Improvements still needed on billing under clinical supervisor. Better ways to do payroll for hourly employee's vs percentage basis. Have fully paid invoices sinc with submitted claims area. Have a way to put in credit card for insurance payments.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for your wonderful review, Amanda. We appreciate your feedback and have shared it with our product team. Please let us know if you ever have any questions, we're always happy to help.

 


September 2018

September 2018

Great EHR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really like it and I wish that they will implement the suggestions the counselors has been sending to them, which so far they have been integrating slwowly.

Pros

It is cheaper compared to other EHR companies. Has integration of video and encrypted message and it is easir to the client to navigate.

Cons

I cannot choose which forms I will send to my clients during intake or even assessment.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for your glowing review! Like you said, our customer's ideas guide TheraNest development. We are planning to allow therapists to select which intake forms to send via the Client Portal.

 

Richard from Shepherd's House
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Pleased with TheraNest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's been positive and has streamlined our charting.

Pros

It's easy to get used to. Very helpful in our office of multiple providers. Saves time (compared to our old paper chart.)

Cons

We are still working on a way for clients to sign documents. For now, we are still scanning in hard copies.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you so much for your glowing review, Richard.

We'll reach out with how to accept client signatures on notes within TheraNest.

 

Demian from Thrive Counseling Services, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best EHR for mental health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy to keep ledgers, schedules and all the basic needs of owning/ operating a small mental health practice. Really cool little tricks and extras that I never knew I needed when I started looking into EHRs.

Pros

Great, intuitive interface and visually appealing. It really seems like Theranest gets a kick out of making a better and better product for its users.

Cons

There are some reports that I wish could be run that are not available.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for the wonderful review, Demian.

 

Fred from Foundations Christian Coounseling
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program works well for scheduling and taking payments from clients. We haven't used many features offered because they are not needed for us, but these options leave room for growth. It's a great program

Pros

Cost was reasonable, especially for a non-profit counseling service. Ease of use for administrative personnel and counselors alike. They are continuing to grow and add new features, such as telehealth.

Cons

I would like some additional features, such as a check out feature that comes with an app for clients. We don't have a secretary, so counselors need to take payments. We'd prefer to get away from this. Hopefully they will work on this soon

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for the nice review and your feedback. We'll share it with our product team.

 

Paulina from Paragon Behavioral Health Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great EMR for any size practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to get in touch with customer service from the start and can address any concerns or ideas.

Cons

Difficult to set an encounter form for signature of attendance sine not all clinicians write their notes in session.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for the glowing review, Paulina.

 

Julie from Galvin Growth Group
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Room for Improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer support team is fabulous

Pros

Provides a single system for appointments, notes/client files, collecting payment, and billing

Cons

Doesn't have true payroll functionality and this was one of the main things I was hoping to find in a software system

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for leaving a review, Julie. We'll reach out to collect more information about our Payroll feature (https://help.theranest.com/billing-reports/payroll-report).

 

Sherri from Embracing You 2gether
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Great Tool for New Clinicians

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have less paperwork to store in my home office. Having the option to purchase the Wiley series for treatment planning and progress notes make the day to day paperwork less daunting and faster to complete.

Pros

The software is very easy to set up and navigate.

Cons

There are a few functionality features that would be beneficial to have but they're not available as of yet.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for the wonderful review, Sherri. We look forward to continuing to serve you and your practice.

 

Miriam from Fulfilling Families
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Don't buy this software!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer support is very good, which is a lifesaver -- you'll need it!!

Pros

The more I use this system the less I like it. I chose it over other systems because I liked the interface, and I still like that. Unfortunately key functions are so bad I am considering switching (after putting in 30+ hours learning and setting up this system).

Cons

1) The billing system is so much more difficult than it should be to use on the therapist's end. I thought it would save me time from my former archaic practice of keeping track manually, but there are so many dumb elements (for example, the fact that it's necessary to write off the difference between your standard rate and the insurance reimbursement rate manually for every single invoice), that I'm not sure it saves time at all.
2) It's not easy for my clients either. There's an online scheduling system. I have two offices in different locations. When clients schedule online the system allows them to choose a location, which makes them think they will only see available appointments at that location. Not true! After a client showing up at the wrong location I realized I had to check in myself with all online appointments to make sure they know where to go.
3) The online system for payments is hard for clients to use. The statements are ridiculously difficult to read. When I generate a statement it is emailed to clients (not HIPAA compliant), rather than sending them to a secure link to read the statement. I know other therapy systems do this in a HIPAA compliant way, but not Theranest.
4) Many more complaints but I am over the text limit

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for your review, Miriam. We have shared your feedback with our product team. Please let us know if you have any questions, we're always happy to help.

 

Patricia from Morning Star Christian Counseling
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Theranest is wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am using Theranest for online progress notes and insurance billing. I have found it to be very useful and would recommend Theranest to anyone in healthcare.

Pros

The software is very thorough and I am just now finding my way around the insurance billing process but I can see once I create the proper information for clients that billing insurance companies will be a snap. Actually I went to a workshop and the presenter recommended Theranest because her billing problems were solved.

Cons

It is always difficult to get used to new software but once accomplished it will be excellent.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for your fantastic review, Patricia.

 

NaTasha from Your Life Matters Mental Health Facility
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've had a wonderful experience so far. Looking forward to the telehealth feature they're implementing.

Pros

This software is easy to use, has a TON of resources! LOVE the Wiley Treatment Plan feature!

Cons

Nothing. It's user friendly and training was a breeze.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you so much, NaTasha. Please let us know if you ever have any questions as we're always happy to help.

 

Meaghan from Psychotherapy & EMDR Trauma Counseling
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

So far very happy with my new EMR platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far so good:)

Pros

Customer Service is fast to answer question and problem solve.

Cons

Calendar Integration with my website needs improved functionality with platform calendar.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for your review, Meaghan. We'll share your feedback with our product team.

 

Denise from Achieve Change Grow

July 2018

July 2018

The program as a whole helps the practice and provides a tool to expedite clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that it's all HIPPA compliant. This feature is central to the whole machinery of the practice. My clients are the most important component of my practice beyond the business of providing therapy. So I appreciate the fact that I can be sure that their information is safe.

Cons

Learning to use it is a process, although not difficult, it requires some extra time to learn TheraNest.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for your glowing review, Denise.

 

Rob from A New Beginning Family & Trauma Counseling
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Trouble Free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use

Pros

The software is easy to use and if you run into an issue the staff is there to help you. In my case, it's been user error, not the other way around.

Cons

I would like more add-on's. I have multiple licenses and at this time you are only allow to enter one.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: September 2018

September 2018

 

Thank you for your review, Rob. We'd love to hear what you'd like to see in TheraNest.

 

John from Envision Counseling Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

The customer service was exceptional. I asked a question and received a timely and professional resp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pretty easy to work with. I work with the software daily and it is pretty intuitive. There are several features that are interactive and straightforward.

Cons

I'd like to have it where clients can schedule and do all the paperwork in their own portal. This would allow all of the necessary information to be stored within the software.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: July 2018

July 2018

 

Hi John,

Thank you for the lovely review! We appreciate the compliment on our level of customer support. We truly care about our customers and work hard to provide the best support possible.

We do offer an integrated Client Portal in TheraNest that your clients can use for scheduling, submitting Intake Forms, and secure communication.

We¿ll reach out via email with more information about our Client Portal.

 

Katheryn from Emmaus Road Christian Counseling
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Multifunctional Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paperless record keeping, ease of note maintenance. Access to records across our agency.

Pros

There are such a variety of features on Theranest that it can be adapted for all type of practice or clinician. Customer support is wonderfully helpful.

Cons

There are still some functionality pieces that are getting worked out and updated. Some features are quick "click heavy" but once you get the hang of it, it's not too bad.

Review Source: Capterra

  Response: TheraNest, TheraNest

Date: July 2018

July 2018

 

Thank you for your glowing review, Katheryn! We'll continue to improve TheraNest based on our customer's feedback and suggestions. Please let us know if you ever have any questions, we're always happy to help.