TherapyNotes Software

I did a lot of shopping around before deciding on TherapyNotes. I’ve used it for over a year now and am satisfied.

Pros

Integrated billing with easy set-up, easy to use, great customer support, affordable pricing, decent clinical forms, generates good reports

Cons

The recommended credit card merchant is extremely difficult to set up and expensive. The clinical forms are not customizable.

Pros

I like that it is detailed and any information can be input and easily found. I personally use it to access records and information for one of the facilities I work with and have been pleased with the ease of navigating it.

Cons

I am still fairly new to using TherapyNotes and have not yet experienced anything negative. There was a short period of maintenance where it could not be accessed but it didn't affect me much and is expected.

Recommended for all health clinics, very functional and easy to use.

Pros

So functional. It is what every mental clinics must have. It will lessen the administrative work, monitoring is all in one application. The scheduling, appointments, all in one.

Cons

No negative feedback for this. It is helpful and needed by every mental clinics. It is what health institutions "must have".

Great program to start business and hold staff accountable early. Haven't worked yet on the billing side of program.

Pros

Ease of use. It took no time for me and my staff to use the program. We loved the simplicity of the design. As a manager, I enjoyed certain features such as billing could not progress until note, treatment plan and other items are complete in system. Loved having a patient portal for my clients to eliminate time wasted for support staff checking ledgers and open appointments.

Cons

Would like to see more ways in which each office could develop program into what they exactly need. I prefer more choices for click down screens. Wording is different than other programs and will need to adjust for new staff in how exactly a note needs to be written since it is free text.

Unfortunately I would not recommend to group practices looking for an EHR with robust features. We're looking into other software and finding better options

Pros

Therapy notes has an intuitive user interface and reasonable pricing especially for group practices.

Cons

The client portal which has been promised for year is still not finished and the program has poor reporting functions for group practices

Customer support is needed to utilize the software, much patience is needed when you are new to this program.

Pros

I use the Free Trial and find this not so easy to use, but, Customer support did very well. They are patiently listening to my concerns regarding the software and trying to solve the problems I encountered.

Cons

So far, I am on the process of exploring the entire software so I didn't find anything negative for now.

Buy it if you can afford it.

Pros

I loved this product. Session notes took less than 5 minutes and read beautifully. Because of the system, all notes were standard.

Cons

I am a one person office and could not justify the expense due to the income of one person, and, for the most part, no one else was reading notes.

I enjoyed it and may use again in the future.

Pros

I had no problems, only used for a short time with an office. I had considered using it within our current office.

Cons

Cost is a little high per user. Not good for some smaller companies. It is a great system and quick to sit up.

Pros

This is a relatively simple program to use, however has features that can be utilised as your practice grows. Their customer service is excellent. I had a personal call from a member of the sales support team who spoke to me about my experiences with the product which I appreciated.

Cons

The product is only set up for folks in the United States. This is frustrating as the address fields and telephone numbers will not accept an international address. Also, the time zone is an issue when date stamping notes/correspondence. To compensate for this, customer service extended the free trial to one year for me as an international customer which I thought was excellent.

Pros

I was fully on board within a few weeks.
Works on any platform
It is easier to document plus I get reminders to update documents and clients get notified of appointments
Signing up for electronic records was simple and painless.
TherapyNotes' technical support is excellent: quite responsive & patient.

Cons

You will need to be careful about how you submit claims as some insurers have multiple organizations and may not work with the primary payer ID.

I cannot recommend this produce. I raved about them three years ago, but now they care more about profit and covering their butts, than any customers!

Pros

Many of the features are easy to use, such as the notes and scheduling. Billing can also be easy if the insurance company accepts payment from TherapyNotes clearinghouse. Best feature by far is the reminder texts to clients!

Cons

The company has grown exponentially, at the customer's expense! They've switched building, added new staff, moved servers and replaced servers, added features, but the quality has suffered and the mistake have been adding up! I get lots of excuses, but no apologies! TherapyNotes servers crash oftens and I've lost notes several times! They have also been hacked and allow access to their internal system putting my records at risk. I could not get access to any client data for 3 days! Totally Unacceptable!! This month they made me accept a new privacy agreement (or not have access to my client data) that indemnified them from any responsibility for any errors or lost data or any hack and illegal use of our client data. I went to log-in on a Monday and the website said, sign our new agreement or you cannot access any of your files, data, schedules...nothing... that's holding my records for random!

I'm thrilled that I changed to TherapyNotes. I would definitely recommend it to any therapist in private practice!

Pros

I love that this software was developed for therapy practices. I was previously using Practice Fusion and had to navigate through information that was not relevant to my practice. It was very annoying! TherapyNotes is very user friendly, it makes my daily practice a breeze and also helps my biller in numerous ways.

Cons

There isn't a way to show processing of co-pays and to show that a client has confirmed/arrived. Other than that, it's amazing.

Pros

Ease of use, Excellent Support and follow-up to any and all questions. I really appreciate the follow up emails that outline the steps to correct any issues I had. This allows me to keep a record in case I forget.

Cons

I haven't had any bad experiences to list because anytime I have had an issue it has been because I didn't know how to do something. Once support helped me I was fine.

Overall, I have been very pleased with the product, the functionality of it, the fact that it is user-friendly and the expedient response time when I've reached out to support.

Pros

I like the easy-to-understand interface and design which made it very easy for me to get up and running on setting up records for my new private practice! I enjoy the built-in tools that keep my workflow on task such as the "to do" list and the notifications of pending claims.

Cons

I would appreciate a few more options on reporting and the ability to change some of the aesthetics of the interface.

Pros

The ease of use and ability to change the fields to meet our needs. The reminders and the to do list.

Cons

So far I don't have any problems with the software. The to do list can appear overwhelming, it's doing it's job.

Overall, I have used Therapy Notes for about two years and continue to remain with this software because I can see continual improvements to the software.

Pros

Provides ease of performing clinical and administrative tasks independently. Clinical documents are well identified and efficient.

Cons

Billing can be slowed in reimbursements. The errors shown can be vague in definition which requires time consuming research to figure out resolution to a problem.

Pros

Fair value
Mental health focus
Developed the role that we play for the multiple clinics that we have for our new EHR as we transition from Practice Fusion due to their high increase in cost.

Cons

No e-prescribing option
We are considering starting a nurse practitioner and that is a limitation that we might run into.

It's great that you can keep credit cards on file through this system!

Pros

I tried out this product as an acupuncturist when a friend who is a therapist recommended it to me for clinical note taking. I found it very easy to use, but the templates are definitely set for therapists and are not adaptable for other practitioners.

Cons

If you are not a therapist, this product probably won't work for you! That may sound obvious given the name of the product, but as an acupuncturist struggling to find an EHR, I was trying out everything. I did like the clean templates of TherapyNotes but ultimately it was too standardized for what I needed.

Pros

The best part about this software is that it is easy to use. It is also very accessible and can be used from almost any platform.

Cons

Templates may be too simple for what your needs are, depending on the requirements. However, forms are easy to tab through and system saves information temporarily once you've been logged out.

Use TherapyNotes if you're in behavioral mental health. This system is great!

Pros

This system was designed for mental health providers. It's an incredible EHR. The clinical notes are easy to use. The system is predictive. The calendar and billing features are what set it apart from other EHRs.

Cons

I'd like to see TherapyNotes develop more reporting features. I'd also like to see them add e-prescribing. It's a robust system otherwise.