





Welcome page






Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8About TherapyNotes
TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.
TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more.
The solution also includes a billing module, which gives providers the ability to create statements and billing r...
Welcome page
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2020
Madison (Madi) from Creatively Thriving LLC/ EMDR & Beyond
Company Size: 1 employee
Industry: Mental Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Phenomenal Customer Care!
Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!
Pros
+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback
Cons
-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)
Reasons for Choosing TherapyNotes
The easy to use interface allowed for a quick transition to private practice, which made one less stressor on my plate. Greatly appreciated! I also valued the service providers, especially Heather, for helping me to navigate billing in a prompt and manageable way!
Response from TherapyNotes
Replied January 2020
Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!
June 2020
David from David M. D’Alessio Psychotherapy Practice
Company Size: 1 employee
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
TherapyNotes customer review by a Psychotherapist in Private Practice.
TherapyNotes has become an integral part of running my psychotherapy private practice. Practically, it lets me expedite payment and submission of claims to insurance companies, has allowed me to automate and streamline the more cumbersome accounting, chart keeping, and record keeping tasks of running a business, as well as a therapy practice in particular. Aside from the platform allowing me to keep as robust records and charts as is required for any individual case, their biggest selling points are their blog and customer service; their blog is updated frequently with immensely useful information on any aspect of running a psychotherapy practice. TherapyNotes Customer Service is stellar; the replies, even to complex requests or questions, are immediate (typically within two hours) and informative with step-by-step, helpful answers. I’d highly recommend the platform to any health care clinician wanting to automate and better manage their practice.
Pros
Ease of use, automation of time-consuming tasks, their frequently updated blog of helpful industry information, Customer Service.
Cons
Integrated Telehealth, which they are currently in the process of implementing.
Reasons for Choosing TherapyNotes
Superior platform in record keeping, and all other aforementioned functions.
Response from TherapyNotes
Replied June 2020
Thank you David for the 5-star review! Our new telehealth platform has been well received and works great! I encourage you to give it a try. Thanks!
November 2020
Caroline from Head & Heart Therapeutic Solutions
Company Size: 2-10 employees
Industry: Mental Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2020
Intuitive, Great Customer Service and Always Improving
Pros
TherapyNotes is really intuitive and easy to learn. It has great built-in reminder features to make it simple to use from a clinical perspective. I particularly love how the treatment objectives auto-populate into progress notes to keep you on track with monitoring and updating those. It's also really functional from an administrative and billing user perspective. I run a group practice and am really happy with TherapyNotes - I especially love the prompt and thorough customer service - it really sets them apart. I also love how often TherapyNotes is updated and really appears to take feedback and suggestions from users to heart. I am super impressed with this company!
Cons
I wish I could create an intake questionnaire that can be filled out online through the portal. Simple Practice had this feature and it was really functional and easy for clients.
March 2018
Doug from Doug Girard, Psy.D.
Company Size: 1 employee
Industry: Mental Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
2.0
March 2018
Disappointed after 3 years with the platform
Pros
Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.
Cons
Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.
September 2020
Melissa from Private practice
Company Size: 1 employee
Industry: Mental Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Easy to use, excellent customer support
I’m very happy with this software. I especially liked the customer service call during my free trial to help me learn about all of the features and assess if I needed support.
Pros
This software is easy to use and you can add features and users (for fees) as you need them- teletherapy, appointment reminders, billers. The billing functions are very easy to use as well. I like the organization of the system as well. The customer service is beyond amazing.
Cons
The teletherapy is very basic with no special features. I wish there was an app, though the website navigates fine on a mobile phone.
Reasons for Choosing TherapyNotes
The price for what I got was better.