TherapyNotes Software

Buy it if you can afford it.

Pros

I loved this product. Session notes took less than 5 minutes and read beautifully. Because of the system, all notes were standard.

Cons

I am a one person office and could not justify the expense due to the income of one person, and, for the most part, no one else was reading notes.

I enjoyed it and may use again in the future.

Pros

I had no problems, only used for a short time with an office. I had considered using it within our current office.

Cons

Cost is a little high per user. Not good for some smaller companies. It is a great system and quick to sit up.

Pros

This is a relatively simple program to use, however has features that can be utilised as your practice grows. Their customer service is excellent. I had a personal call from a member of the sales support team who spoke to me about my experiences with the product which I appreciated.

Cons

The product is only set up for folks in the United States. This is frustrating as the address fields and telephone numbers will not accept an international address. Also, the time zone is an issue when date stamping notes/correspondence. To compensate for this, customer service extended the free trial to one year for me as an international customer which I thought was excellent.

Pros

I was fully on board within a few weeks.
Works on any platform
It is easier to document plus I get reminders to update documents and clients get notified of appointments
Signing up for electronic records was simple and painless.
TherapyNotes' technical support is excellent: quite responsive & patient.

Cons

You will need to be careful about how you submit claims as some insurers have multiple organizations and may not work with the primary payer ID.

I cannot recommend this produce. I raved about them three years ago, but now they care more about profit and covering their butts, than any customers!

Pros

Many of the features are easy to use, such as the notes and scheduling. Billing can also be easy if the insurance company accepts payment from TherapyNotes clearinghouse. Best feature by far is the reminder texts to clients!

Cons

The company has grown exponentially, at the customer's expense! They've switched building, added new staff, moved servers and replaced servers, added features, but the quality has suffered and the mistake have been adding up! I get lots of excuses, but no apologies! TherapyNotes servers crash oftens and I've lost notes several times! They have also been hacked and allow access to their internal system putting my records at risk. I could not get access to any client data for 3 days! Totally Unacceptable!! This month they made me accept a new privacy agreement (or not have access to my client data) that indemnified them from any responsibility for any errors or lost data or any hack and illegal use of our client data. I went to log-in on a Monday and the website said, sign our new agreement or you cannot access any of your files, data, schedules...nothing... that's holding my records for random!

I'm thrilled that I changed to TherapyNotes. I would definitely recommend it to any therapist in private practice!

Pros

I love that this software was developed for therapy practices. I was previously using Practice Fusion and had to navigate through information that was not relevant to my practice. It was very annoying! TherapyNotes is very user friendly, it makes my daily practice a breeze and also helps my biller in numerous ways.

Cons

There isn't a way to show processing of co-pays and to show that a client has confirmed/arrived. Other than that, it's amazing.

Pros

Ease of use, Excellent Support and follow-up to any and all questions. I really appreciate the follow up emails that outline the steps to correct any issues I had. This allows me to keep a record in case I forget.

Cons

I haven't had any bad experiences to list because anytime I have had an issue it has been because I didn't know how to do something. Once support helped me I was fine.

Overall, I have been very pleased with the product, the functionality of it, the fact that it is user-friendly and the expedient response time when I've reached out to support.

Pros

I like the easy-to-understand interface and design which made it very easy for me to get up and running on setting up records for my new private practice! I enjoy the built-in tools that keep my workflow on task such as the "to do" list and the notifications of pending claims.

Cons

I would appreciate a few more options on reporting and the ability to change some of the aesthetics of the interface.

Pros

The ease of use and ability to change the fields to meet our needs. The reminders and the to do list.

Cons

So far I don't have any problems with the software. The to do list can appear overwhelming, it's doing it's job.

Overall, I have used Therapy Notes for about two years and continue to remain with this software because I can see continual improvements to the software.

Pros

Provides ease of performing clinical and administrative tasks independently. Clinical documents are well identified and efficient.

Cons

Billing can be slowed in reimbursements. The errors shown can be vague in definition which requires time consuming research to figure out resolution to a problem.

Pros

Fair value
Mental health focus
Developed the role that we play for the multiple clinics that we have for our new EHR as we transition from Practice Fusion due to their high increase in cost.

Cons

No e-prescribing option
We are considering starting a nurse practitioner and that is a limitation that we might run into.

It's great that you can keep credit cards on file through this system!

Pros

I tried out this product as an acupuncturist when a friend who is a therapist recommended it to me for clinical note taking. I found it very easy to use, but the templates are definitely set for therapists and are not adaptable for other practitioners.

Cons

If you are not a therapist, this product probably won't work for you! That may sound obvious given the name of the product, but as an acupuncturist struggling to find an EHR, I was trying out everything. I did like the clean templates of TherapyNotes but ultimately it was too standardized for what I needed.

Pros

The best part about this software is that it is easy to use. It is also very accessible and can be used from almost any platform.

Cons

Templates may be too simple for what your needs are, depending on the requirements. However, forms are easy to tab through and system saves information temporarily once you've been logged out.

Use TherapyNotes if you're in behavioral mental health. This system is great!

Pros

This system was designed for mental health providers. It's an incredible EHR. The clinical notes are easy to use. The system is predictive. The calendar and billing features are what set it apart from other EHRs.

Cons

I'd like to see TherapyNotes develop more reporting features. I'd also like to see them add e-prescribing. It's a robust system otherwise.

Pros

I love how easy to use it is - I don‘t take time to find things, it‘s very intuitive. Customer service answers right away, not that I have needed them much. It keeps me organized.

Cons

There are a couple of features I would like, ie waitlist, better way of recording income... I would like to customize my reminders

Pros

Ease of use; customer support; they send in the claims! Price is low relative to other similar products.

Cons

I don’t like having to put in the treatment plans before I can bill for that patient . Makes sense for new patients, but not for patients I’ve been treating for a while. There are certain insurance companies that won’t allow processing claims through Therapy Notes.

Pros

The software is more attractive-looking than others of its type. The workflow seems well-designed, and because it is web-based it can grow with technology.

Cons

The insurance enrollment process is absolutely abysmal. The documents that are intended to serve as guides for enrolling with various payers are full of varied fonts, colors, outdated information, links, phone numbers, contradictions, and an intense amount of cognitive demand overall.

Overall, it is well worth the money, I am able to run my part time practice on my own with this software.

Pros

-See all active clients at a glance, and I can customize what to show (last appt, next appt., etc)
-Love the monthly calendar at a glance
-Paperwork reminders are annoying, but keep me honest
-Very easy to use on mobile device, (iphone) which is a big deal when I'm traveling.

Cons

-System can be incredibly slow at times or completely dysfunctional. It happened a few days ago, and when I called customer service, I was told they were updating the system. There was no notice to practitioners of this update, which is ridiculous and unprofessional, which I told them.
-Quality of customer service depends upon who you talk to at the time. Some of them are knowledgeable, others seem like new hires and they know nothing. Better training is needed there for certain.
-I don't like it that I cannot fill in the CMS 1500 form within their software, sometimes it appears at the bottom of the intake note, sometimes not. Very inconsistent.

The function allowing referring parties and potential new clients to view and schedule my calendar is really slick. This is what drew me to this software in the first place.

Pros

I very much appreciate the intuitiveness and ease of use with TherapyNotes. From scheduling to reminders, Therapy Notes helps with the organization of my practice in so many ways. I would highly recommend this software management system, particularly for therapists just starting a practice. It definitely made getting my practice off the ground much easier.

Cons

There really has not been much that I can complain about with TherapyNotes, except for billing. I am finding that the client billing section is not as intuitive as the other parts of this software, and that can be a little frustrating.

Pros

Really mainstreams a smaller therapy practice. Easy to use, easy to bill, fairly easy for most things.

Cons

You have to write a treatment plan for every client which is time consuming and not always in line with all treatment modalities. Their software reliability is not 100%.