TotalMD Software


 

TotalMD is a practice management solution suitable for small and midsize practices. TotalMD provides an integrated suite of features that includes e-claim services, patient scheduling, financial reporting, EMR integration and more.

The solution enables users to collect and manage payments and collections, schedule patient appointments and access reporting tools. The system can be deployed on premise or as a cloud-based solution.

On the billing side, every version of TotalMD is ICD10 and 5010 ready, and offers additional capabilities for insurance collection management, patient accounting, advanced scheduling and a report designer, as well as online eligibility, EHR integration and a collections module. The solution offers free data conversion from Medisoft and Lytec and conversion from any other system is available.

 

TotalMD - Scheduler
 
  • TotalMD - Scheduler
    Scheduler
  • TotalMD - Claim information
    Claim information
  • TotalMD - Ledger
    Ledger
  • TotalMD - Patient payment entry
    Patient payment entry
  • TotalMD - Family dashboard
    Family dashboard
  • TotalMD - EOB entry
    EOB entry
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

36 Reviews of TotalMD

 

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Software Advice Reviews (32)
More Reviews (4)

Showing 1-20 of 32

Jessica from UR1 Professionals
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Lacking in facility features and numerous errors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program has a long way to go before it will be a good software choice for a facility/hospital that bill on a UB04.

Pros

If you bill professionally from a doctors office and are tracking patient payments and appointments, then there are a lot more capabilities that the program can offer you.

Cons

There are no quick ways to make a note on a claim and see the notes at one time for all the claims in the ledger; you have to run a report to show the notes for each claim at the same time. Too many errors in the day to day tasks for a facility and billing, that slow down the workflow.

Review Source
 
 

Robert from UR1 Professionals
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great software but could improve in institutional billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I currently use this software and am not considering leaving.

Pros

Mostly great customer service and fairly responsive. Our concerns seem to actually be taken into consideration. Claims submission is easy once completely set up.

Cons

They are not set up completely for institutional billing although there have been many improvements. We have not had access to submitting claims in ANSI format however one of our facilities has started beta testing ANSI claims for them so I don't see that being an issue in the future.

Review Source
 
 

Preston from Outsourced Health Solutions LLC
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

It gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have accomplished a lot with their practice management platform. I just wish their reporting had a better flow to it. The integration with the clearinghouse is lacking. Not my first choice, but when you're on a tight budget, it gets the job done.

Pros

Basic essentials for RCM are available.
Support is very patient and helpful.
Great value as they do not charge per provider.

Cons

Software is outdated and full of bugs.
Software is not user friendly.
Software has frequent crashes.

Review Source
 
 

Holly from Stone Ridge Billing LLC
Specialty: Multi-specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

TotalMD is great for the small to mid size business owners.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this software.

Pros

Very easy to use and affordable. Set up is easy enough and support is excellent. It is easy to recommend this product.

Cons

Can be slow or have lag with using the cloud version. Would be better if it was out of the box ready to use with any clearing house.

Review Source
 
 

Rosie from Life Bridge Health Hospital
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

One of the team member of Total MD has lot of understanding about the software, consistent in her patience and caring in customer service. Gives exceptional service. Is extra ordinary and solution finding.

Ease-of-use

Functionality

Product Quality

Customer Support

Excellent training and support from one of the team members. She is the only one from Total MD who made all flow so well. Thank you so much.

Pros

Is understandable. Very easy to learn. Tech support in the training section, Customer representative made all this happen. Well supported by billing part.

Cons

Calling for tech support, the wait time is sometimes too long. I wish we could schedule and then make it simple.

Review Source
 
 

Scott from Ability Clinical Technologies
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

TotalMD gives our clients high-performance billing and practice management efficiency, challenging systems costing thousands more.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This software is "bullet-proof" as far as data corruption is concerned, from what we've observed over the years, in comparison to other systems we support (Medisoft, Lytec, et al.) However, as with any software, we always insist our clients make daily backups.

Pros

Reliability, ease-of-use, error-reduction capabilities and high-performance collection tools have been a few of the many reasons so many of our clients have switched from Medisoft, AltaPoint, Lytec, Chiro8000 and more over the years. As a dealer, we enjoy the easy setup and very low support requirements of this product line. Continuous additions to TotalMD's free video library provide a wealth of knowledge for users to get the most out of their system.

Cons

For larger offices (more than 20 providers) there is a slight lag of performance if older equipment (servers, routers, etc.) is used. We always recommend an evaluation of current systems before performing an installation.

Review Source
 
 

geraldine from pathways to healing
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

it works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

nope

Pros

easy to use and costs less than other software companies. it is easy to use. we had a lot of technical problems in the beginning but they were fixed in a timely manner

Cons

tech problems-we had a lot of problems in the beginning, the tech support team had to access my computer to fix something. a few times they had to do something to where we need to leave our computers on after hours so they could do something

Review Source
 
 

Mark from Crouch Clinic
Specialty: Bariatrics / obesity
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Many great features for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good value for the price. There are 3 levels of service/features/prices. We had a catastrophic failure of our previous practice management system and had to quickly choose software to meet our needs. The install was quick and smooth. Training was well done. Program is easy to use. The fully functional demo was a great tool to help us learn how to use the program before it was installed. The other practice management software venders we contacted had live demonstrations or demo videos you can watch but no fully functional demo to download and use. Being able to play with and learn on the demo helped us make our decision to go with this software. We feel like we chose the right software for our needs.

Pros

Great features, Easy to learn, Good training and support, Customizable Pages, Text reminders, Interactive real-time texting, Customizable scheduling templates, Customizable reports. There is a fully functional demo you can download and instantly play with. There are a number of training videos on YouTube. You can learn by watching these videos while playing with the demo before you buy anything.

Cons

Small Icons, No way to enlarge fonts, Received texts do not show patient's name, No patient recall for lost patients,

Review Source
 
 

Robert from UR1 Professionals
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use but could use some updating for facility billing and report staff

Ease-of-use

Functionality

Product Quality

Customer Support

If they did some updating on facility billing and found a new report writer (or provided customer support training to their existing report writer), I'd be much more comfortable recommending them to colleagues.

Pros

Easy enough to learn and easy enough to use. It's fairly customizable as far as viewing and some of the support staff can help accommodate issues.

Cons

They don't seem 100% ready for UB04 (facility) billing. They have one report writer and he always seems inconvenienced if we need help. He also refuses to work on any reports that were sent to us by someone else (within their company) or if we have had any changes made to the reports. We have found it very hard to get help from him and there are no other options when it comes to reports or forms (including a printed UB04 form).

Review Source
 
 

Tracy from Especially Births
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Diamond in the Rough

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love how they charge me by user instead of by provider. This allows me to serve small practices cost effectively.

Pros

A very feature rich program for an affordable price. They also have fantastic customer service and support that is completely US based.

Cons

I wish they had an address verification tool built into the software. I am told they will have that when the next version is released.

 
 

Hanul from Nidraveda
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great product, though the specific menus could be improved for ease of use and tailoring.

 
 

Darlene from Wesley Chapel Neuro
Specialty: Neurology / neurosurgery
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Office Manage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since we started using this software our patient charting time has decreased making our physicians schedules lighter. It is more efficient for the physicians to chart on their own vs using a company when it comes it for billing there are less errors. We were able to add more patients to our daily schedule. Very user friendly. Efficient and great features.

 
 

Sally from Sandia Neurology PC
Specialty: Neurology / neurosurgery

September 2016

September 2016

Private practice use since 2009

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It provides all the capabilities needed to create 1500s, electronically edit and send them, make corrections, post payments, and keep track of balances.

Likes Least

It definitely has lots of bugs. Having designed software before I became a doctor, I appreciate the complexity of the multi level platform. It takes time and motivation to surmount many of them. I have to pay for support, for example if I have a question about technique, I have to buy a punch card of how many calls I am allowed. I have to pay for training if i hire yet another biller. I am now doing my own billing and can figure out most of it, but there are still balances that are off and inaccurate statements. It is a headache but hard to change.

Recommendations

Using it yourself gives you the most info. Since i have been doing all the billing for my medical office I have found 2 dozen significant bugs that i just have to work around since it is costly to report them and expect solution.

  Response: Laurel, TotalMD

Date: February 2017

February 2017

 

Dear Sally,

Thank you for your review of TotalMD. We appreciate your feedback and the opportunity to address your concerns. TotalMD makes every effort possible to thoroughly test and release error free software. On occasion, as with any software program, our customers may encounter instances in which the software does not perform as they expect. We value and encourage this feedback from our clients so we can continue to ensure the product is of the highest standards. We also issue free Service Pack Updates which are designed to fix any minor items we find after a release (just like updating an app on your cell phone). Service Pack Updates are always free and available for easy download by the customer.

We do have an in-house support team available, and their ability to assist you is increased with a current support contract, which allows them to log into your computer and see what you see. However, Support would be happy to walk you through any troubleshooting necessary, even without obtaining a support contract. Our support department is also always available to discuss any instances you’ve encountered in which TotalMD is not performing as you expect, and will report those issues to program development as necessary. In many situations, these issues can be resolved by having a short training session, or changing program settings, without the involvement of programming/development.

TotalMD never requires you to purchase additional training for new office staff, however, we do offer training sessions available for purchase in one hour increments should you choose to have a TotalMD trainer conduct a live training session to cover basic functionality. Of course, you always have the option of providing your new staff with training by one of your existing staff members, in addition to the numerous webinars and training videos we offer for free on our YouTube channel.

We have attempted to contact your office to address these concerns but have been unable to reach you. Please feel free to contact our support department so that we may further discuss your experience and help you to your satisfaction. Thank you again for your feedback.

 
 

Judy from clinic on the park
Specialty: Chiropractic

September 2016

September 2016

mixed results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the product was well supported and my questions were answered promptly

Likes Least

it was not easy to transfer the data from the existing program. The vendor is in AZ which is in Pacific time when we have Daylight Savings Time

Recommendations

Watch the demo videos and learn how to operate it before you need to use pronto...

  Response: Nelson, TotalMD

Date: December 2016

December 2016

 

Judy, thank you very much for letting us know your feelings about the TotalMD product as the feedback we get from customers is very valuable to our company. I did review your account and I understand a little bit better where you are coming from in your review. I know you were made aware of this at the time of purchase you but I want to remind you that you purchased the TotalMD Essentials program which is the most basic program we offer. At the $199 price tag it is very limited in its functionality and it not quite as easy to use. If you would like the ease-of-use and functionality that our other customers enjoy then please consider our other programs that are specifically designed for that.
Also, it is important to note that the conversion was a little more difficult because you purchased our tool for $199 so you could do it yourself. I don’t know of any other company that allows you that option so you can save that money instead of using our conversion services but we are glad you took advantage of it.
In the future, if you have any ideas, questions or concerns regarding TotalMD then please feel free to contact us. We look forward to continuing to work with you and we very much appreciate your thoughts.

 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology

July 2016

July 2016

TotalMD usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Its great and easy to use. Nothing too complicated about this product.

Likes Least

The software is great and I dont think I found anything about this product that I dont like.

Recommendations

I believe that any medical softwares can use up to date improvements, but overall a great software to utilize.

 
 

Katherine from Impact Chiropractic Clinic
Specialty: Chiropractic

March 2016

March 2016

Cost Effective Customizable and User friendly product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

TotalMD is user friendly, very easier to learn. We had been on Medisoft for years and find that TotalMD Cloud version is a much better product. Easily Customizable. Questions are answered very promptly and accurately. Tech support is always personable and able to solve issues quickly. The cloud based version is very economical for your chiropractic practice.

Likes Least

would like to see a better month end spreadsheet. and comparisons by month.

Recommendations

Take a close look at Total MD it is a very viable option for small practices to keep costs down.

 
 

Christi from Holcomb Data Services
Specialty: Physical therapy / rehab

September 2015

September 2015

LOVE TotalMD

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The total package!! Great software, wonderful technical support and fabulous training!!!! Customer support is their mantra. The sofrware has turned out great for my uses as a Billing Service and whenever you call regarding training or tech support you are always met with a "happy" voice and all questions are always answered. They also keep current on all industry updates and make sure we are following the latest guidelines and formats.

Likes Least

I don't really have a bad word to say about the program. I guess I could say that having the note screen pop up on the same patient each time you change from ledger to account is an unnecessary additional step.

Recommendations

Since I transitioned from an old DOS format, I evaluated from the ground up regarding pricing, ease of use, integration with clearainghouses or in house electronic claim submission. Training and technical support coverage, service packages and updates.

 
 

Barry from Quick Claims Processing
Specialty: Billing services

June 2015

June 2015

Billing Service review of TotalMD

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product supports all our needs as a Billing Service, and the vendor is very responsive to our requests for Support and Product Improvement

Likes Least

The product doesn't support electronic Secondary claims; first level Support is not suited to our needs (but second level Support is excellent!)

Recommendations

Decide what's important to your unique requirements. For instance, we needed an open source database because we develop many of our own reports. However, this may not be important to you. Is your preference a cloud-based system, or will you host it yourself? (TotalMD does both, and we use both environments). Do you prefer onsite training or can you learn from a manual? Ask for a demo of any product you're evaluating - you'll get a feel if the product is a good match for you.

 
 

Cheryl from White Behavioral Consultants, P.C.
Specialty: Mental & behavioral health

August 2014

August 2014

Great program!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use. The customer service department is great. They are always available and very helpful.

Likes Least

The ability to customize reports could be a little more user-friendly.

Recommendations

I would suggest scheduling demonstrations with all vendors before you choose which software to use. We are very happy with our choice to go with Total MD.

 
 

Vanessa from Arthritis Medical Center
Specialty: Rheumatology

June 2014

June 2014

Working with TotalMD

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to learn and use the program. I have used other programs, but I like TotalMD the best. It's very user-friendly.

Likes Least

At first, we were having too many setbacks and issues. Since they were fixed, we have not had any issues.

Recommendations

You have to try it out. At first, we were unsure about a new program, but we got to work with it. Now we love it.

 
 
 
Showing 1-4 of 4

Angel from East Valley Counseling Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Super easy to learn!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The sales team is AMAZING!! Super friendly and helpful. Support is always easy to get ahold of, If I have ever had any issues they have been able to find a solution quickly.

Pros

I like that I have been able to learn how to use this software very quickly.

Cons

there's nothing really that I don't like. TotalMD is a great solution for every practice

Review Source: Capterra
 

Ana from Jupiter Gardens Medical Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Nothing bad to say about the software. It is an excellent product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to learn and use. Fair price. Excellent tech support. Being able to use it from any computer, even when I was abroad.

Pros

Very easy to learn (we are all women in the mid 50's, some with little comp experience). Switched from Medisoft in 2015, and a couple of weeks later, we were asking ourselves, why didn't we do the change 5 years before. It makes insurance and patient billing extremely quick and accurate. The tech support in AZ is great, and they all have the patience of monks. We have to call maybe twice a year now with questions, since they are no glitches. I love the fact that we can get access to it from every computer. Also, we will be signing for EMR with TotalMD (after previously checking other software), and I have no doubt that it will be as easy to work and as well supported as the billing part.

Cons

Sometimes the wait time when we call tech support, however once they are in the line, we have their undivided attention until the problem is solved.

Review Source: Capterra
 

Jackie from DFW Surgical
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

AWESOME!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All support needed has been taken care of within a timely manner and expertise. All staff are very courteous and professional.

Pros

Claims are virtually easy to process

Advice to Others

i recommend that others give this software a try. like other software, it may have a quirk or two, but gets resolved quickly

Review Source: Capterra
 

Jeremy from Jeremy E Kaslow MD Inc

December 2015

December 2015

A "total" disaster of implementation, conversion, and efficiency. We trashed it as a "total" loss.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Price seemed enticing. Conversion did not go well and was very slow. In fact, we had to convert the data again because it took so long. When we did all the data in from a secondary vendor, we had issues with it being very slow and much more inefficient in terms of data entry compared to what we were trying to transition from. Simple reports such as a list of patients for the day broken down by provider was not available except for an extra program fee. The situation got bad enough that the front office confronted me with two options - get new staff or go back to the old program. We went back to the old program and basically wrote off all that we spent with Total MD. Buyer Beware. I don't who is writing their reviews but they got us. Don't let them get you.

Review Source: Capterra