About TouchWorks EHR

TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant cloud-based electronic healthcare record solution from Allscripts. It’s designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.

TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records. This system also offers e-prescription features, allowing physicians to perform drug interaction and allergy checks. It allows caregivers to design customized workflows on the basis of their protocols and practice requirements. 

TouchWorks offers an oncology module that helps in team collaboration, workflow management as well as automation of patient's chemotherapy encounters. The solution provides c...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

56 Reviews of TouchWorks EHR

Average User Ratings

Overall

3.13 / 5 stars

Ease-of-use

3.5

Value for money

2.5

Customer support

2.5

Functionality

3.5

Ratings Snapshot

5 stars

(1)

1

4 stars

(2)

2

3 stars

(3)

3

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 20 of 56 results

Do you use this product?Write a review

April 2019

Nathan from Advanced Family Eye Care

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Smooth and gets the job done

Gets the job done. Makes eprescribing easy.

Pros

Simplifies the documentation process and works well sending Rx

Cons

Not as user-friendly as other choices in the marketplace

November 2017

Scott from Penn State Medical Group - White Rose

Company Size: 501-1,000 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2017

Word processor, with mandatory functions cobbled together and poorly searchable

Pros

Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list. Immunization chart can show column of last dose given

Cons

1. Not intuitive at all, needs 12 clicks to do pretty much anything. 2. Progress notes are not searchable for data(no snomed assignment of findings) very little is, so documenting quality parameters (e.g. diabetic foot exam or depression screening) means going outside of the progress note (12 clicks) and separately entering an order to do the exam then satisfy the order with a result. They kind of cobbled their data processor to a word processor. 3. The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems. 4. Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality. Our previous EHR would do beta testing on updates first which would identify glitches so they could be repaired before full rollout and we would be given the option of being a beta test site or not. 5. Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too. Clicking finding on one form doesn’t show same item already clicked when using any other form. And the History forms are not linked to PE forms, etc, so if you have a Lyme patient you can search for a Lyme history form (12 clicks) but you would separately have to search for a Lyme PE form (12 clicks) or just give up and free text hx and PE findings (thus functioning more often as a glorified word processor).

July 2019

Heather from Carris Health

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

July 2019

Allscripts EHR

Allscripts was the first EHR I used, and it was definitely easy to learn how to use. The layout of each patients chart is easy to follow, as well as easy to sort through to find what you're looking for. I really like that you can follow tasks/messages for a specific patient, so you can keep on top of specific tasks that you're working on. You can also push tasks/messages out any length of time you would like, so it will reappear on your desktop when you specify, so you can follow up when needed.

Pros

Easy to follow tasks (messages) in each patient's chart I like the layout of the patient's chart, and that you can sort by document type, specialist, outside communication, etc.

Cons

Unable to see a patient's insurance card through the chart

June 2018

Gordon from Mid-Atlantic Nephrology Associates

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

June 2018

Very versatile product that is very difficult and expensive to configure.

Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update.

Pros

Extremely versatile and customizable product. User interface is fairly clean and easy to use. Vast number of features and options specific to your practice.

Cons

Company is slow to correct usability and bug issues. Support is slow and often does not seem very skilled. Extremely expensive to implement, upgrade and patch.

January 2020

Noel from Preferred Pediatrics

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2020

Look elsewhere for an EHR

When they talk about EHRs making life difficult for physicians they had Allscripts in mind. What should be simple tasks are made difficult. I'm sure there are other systems out there that are worse but it is hard to imagine.

Pros

I like the ability to customize the software myself but it is not always intuitive as to how to do this.

Cons

The cloud-based system is not very stable. Not only have they been the target of ransom-ware that shut down the system for 10 days but getting through a single day without getting kicked off is unusual. Updates to the system means at least a week of connectivity issues. A recent update required us to update to Windows 10 and then the next update made it not work well with windows 10. A recent update also made us unable to use tablet computers. Customer service is poor. Getting a password reset took 30 minutes on the phone as they wanted to mirror the computer first and getting that to work was a nightmare. Completing tasks for HEDIS, meaningful use and patient centered medical home are tedious. It takes an employee as hour a day to reconcile electronic visits that are sent to us due to the complex and counter-intuitive way they force us to do it.

February 2018

Shiv from Abbott

Verified Reviewer

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

easy to use software

Pros

easy to implement, administer, use and the ability to send prescriptions with th click of a button using this software thereby saving productive time

Cons

at times, it takes multiple clicks to reach the end goal we are trying to accomplish and also at times historical notes really become hard to sarch

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

November 2018

Decent EMR if you set it up correctly

Pros

If you spend weeks/months setting this up correctly before use, it is a decent EMR for primary care and some specialties.

Cons

Requires administrator AND PHYSICIANS to spend days/weeks if not months setting up system tables, protocols, and templates before system can be used appropriately. Limited usability with poor workflows for certain specialties that rely on body-site specific coding in ICD-10.

April 2017

Warren from Pharmaceuticals

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2017

Terrible software, terrible company and trapped due to 7 year contract!!

None....only a practice in debt......................................................................................................................

Pros

You can take breaks between patients while the EMR goes down quite frequently. The patients don't like it though when they start a riot in your waiting room. Because the software and cloud are terribly made and break down a lot you do get to talk to the folks in India a lot...that's where the IT is based from. Since they aren't able to help you and just say things like "this is a global problem we are aware. " That's really nifty but I have 15 patients waiting for me. This hasn't really turned out to be a PRO.... to be honest there really are no PROs.

Cons

high price to get out of contract. Shady company with a very bad product. This will be the worst business decision you ever make. You simply cannot get out of contract. In my opinion would never ever do business with this company.

October 2019

Josh from The Independent Presbyterian Church of Savannah

Verified Reviewer

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

October 2019

You Got To Have One....

Great experience using this product and working with the Allscripts Staff.

Pros

We use this product in a Pediatric Medical Practice. It was a helpful product to have and Allscripts was wonderful to work with and continue to be a fully supported customer service program.

Cons

The forced paid upgrades always got me feeling like "why?"

November 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

November 2019

Handles most needs, but room for improvement

Generally, this is a pretty good platform to use. It is simple to learn, reasonably well organized, and no-nonsense. Additionally features could make this go from good software to something really excellent.

Pros

Allscripts has a tremendous capacity to store, and organize (reasonably well), a patient's various documents. For instance, there are tabs for notes, reports, hospital documents, etc. These tabs are very easy to use, and as long as the office staff is scanning things appropriately, it is pretty easy to find a patient's records and reports UNLESS the patient is complicated and there is simply a lot of documentation. In that case, it would be nice to have a quick way to change/adjust the titles of certain documents (i.e. instead of just including "MRI XX/XX/XXXX, letting someone write in PREOP MRI MM/DD/YYYY) so physicians and users could glance quickly into the chart and retrieve things easily. The notes feature is easy to use, and does not crash often, which is very helpful when you are busy seeing patients. The notes are also pretty clearly listed, which is helpful. The billing features are straightforward, and it is easy to generate a consult letter.

Cons

It would be helpful to be able to mark documents/results as important and to modify their titles. For instance, as a surgeon I would be thrilled if I could add PREOP MRI to a document name/title. For some reason, Allscripts outpatient does not always import lab results from its inpatient product, Sunrise (also made by Allscripts). Occasionally, it is much easier for me to view my patient's labs in Sunrise, necessitating having both programs open. Also, the layout for the lab results leaves something to be desired. It is time consuming and tedious to scroll through the documents, and there is no trend feature or easy dashboard to use. It would also be wonderful if I could easily import labs and results into my notes. Currently I have to go through everything manually.

Reasons for Switching to TouchWorks EHR

I changed companies.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

April 2019

Good program but could use some updating

I truly do like this program and it is a significant part of our practices day-to-day functions. When it goes down clinic is highly negatively impacted. I would absolutely recommend this program and paired with Allscripts PM. Both are EXTREMELY ESSENTIAL is helping our practice run efficiently.

Pros

can view schedule and check in/discharge patients, holds all patients records and notes, i like the layout of individual patient's charts, the fact that you can scan in documents including insurance cards/ID's and designate where to drop them

Cons

freezes frequently, organization of general layout could be better, more breakdown of ways to search for a patient chart, crashes OFTEN, LARGE ISSUE WITH ALLSCRIPTS PM CROSSING OVER TO ALLSCRIPTS CLOUD EHR!!

September 2018

Julia from Gastroenterology Associates

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

September 2018

Allscripts Review

Charting consistently on the system over years allows for continuity of care in our office. Overall the system is efficient and allows me to meet my objectives of charting on my patients.

Pros

It is helpful to make specific templates for each problem. This saves a lot of time which is helpful when you have a busy day of patients. Clicking on pertinent positives and negatives with the ability to add comments all build the note together nicely.

Cons

Usually the only issues we have with Allscripts is that it tends to freeze. Then we get kicked out of the system which is frustrating since it wastes a lot of time. It is not always clear if this problem comes from Allscripts itself or is in part due to our internet connection.

November 2017

Kelsey from Beacon Medical Group

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

I am a user of this software and it is easy to use once you are aware where things are located.

I was able to get referrals and orders sent to other facilities a lot quicker and easier.

Pros

The internal fax that was included in the software. It made it very easy and accessible to fax documents and records in Allscripts EHR. It wasted less paper by allowing us to fax things (ie; lab orders, diagnostic test orders, referrals) to other facilities rather than print it out and manually fax it from a fax/copy machine.

Cons

There was no shortcut to find documentation. I would have to search through documents by dates to find different messages or things that were scanned in. Once I was able to find what I was searching for then it was easy to locate the document again.

September 2017

Ryan from St. Louis Children's Hospital

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

2.0

September 2017

Many Clicks Yield Low Results

Pros

This software makes inter-provider communication easy. The custom order feature provides increased efficiency. Pharmacy renewal requests are seamless.

Cons

Unfortunately, this software makes it difficult to track laboratory results across time which is less than optimal in the medical profession. Take notes is far from simple as the program requires multiple clicks in and out of text boxes to create notes. Finally, the custom patient and provider lists are cumbersome to create and manage.

July 2019

Marilyn from PT Home Services of San Antonio, Inc.

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

July 2019

Personal Touch Review

Pros

It is user friendly and I have found different ways to locate the information I need, which is helpful.

Cons

It is not user friendly for the clinical staff but I personally do not have anything bad to say about it. When there is an issue, it does get resolved but sometimes it takes too long.

Reasons for Switching to TouchWorks EHR

Looking for a better product than what we had previously and with the electronic medical records option.

July 2019

Rachael from Margaret Stripling DO

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Allscripts is good software

It has been great. Easy to use and this company has been around a long time with cutting edge products. We started using them in 1992 and have never been sorry.

Pros

That you can simply change the date a charge was posted instead of deleting and reposting the charge.

Cons

We use the offline version so you only get 2 screens and when posting payments and answering phones and such it would be nice to have more screens so you don't have to exit posting.

May 2019

Jennifer from Phc

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

May 2019

A little old fashioned

Pros

This is sufficient from an EHR standpoint. Overall it's quite easy to learn (helps to have some basic computer and previous EHR knowledge) and be somewhat proficient and efficient just within a few days.

Cons

-there is no way to have more than one chart open at a time -sometimes hard to navigate and though our EHR team is working to build a comprehensive flowsheet for health maintenance I find that the way it's set up in allscripts is not very helpful -not easy to refill groups of medications (as compared to other systems like EPIC, which I used previously) -lacks the functionality that EPIC has in a lot of regards and though I haven't used many other systems, have heard other providers feel similarly

March 2018

Shae Lynn from ABC Pediatrics

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

March 2018

Allscripts has been a great EHR for our practice. It is very easy to use and easy to understand.

Pros

Allscript is easy to customize for each person. It is easy to use and easy to understand. Most things are very self explanatory. Overall the system is good.

Cons

The support sometimes takes a long time to respond to requests. Also when they respond to requests or open tickets sometimes it takes months to get thing actually completed. It seems that some people are quicker than other.

March 2018

Lori from Pegasus Psychiatric

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2018

I used this soft ware at two different practices, I think it is good software

I think this is a very good software compared to a lot that i have tried. I think the appointment scheduler is the best part of the program.

Pros

I really liked the scheduling system with Allscripts, very easy to learn just a lot of steps. I also like the EMR portion of this software, very user friendly.

Cons

my least favorite thing about this software is the amount of steps you have to make to complete a task.

November 2019

Amber from Hospital & Health Care

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Customer support

2.0

Functionality

1.0

November 2019

Needs to be more user friendly

I believe that there are better EHR formats out there and that Allscripts needs a major change to be more competitive with them and become more user friendly.

Pros

I like that there is places to view flowsheets in a grid type manner in order to compare data.

Cons

It is not user friendly. There are too many ways to chart something to view something which makes it confusing.