TRAKnet Software

4.19 / 5 (32)

About TRAKnet


TRAKnet is an electronic medical records (EMR) solution built specifically for small podiatry practices. Users can choose between cloud-based and on-premise deployments. Key features include charting, billing, eligibility, coding and patient management.

TRAKnet’s EMR integrates billing, charting and scheduling within the solution. It is also able to automatically convert ICD-9 codes into ICD-10. Users can run a real-time comparison report on what codes they billed each month.

TRAKnet enables each user to customize their home screen to include important items for each specific role. The solution also includes a patient portal that allows patients to enter demographic and insurance information as well as request appointments and prescription refills.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

32 Reviews of TRAKnet

Average User Ratings

Overall

4.19 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(16)

4 stars

(12)

3 stars

(1)

2 stars

(0)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 32 reviews

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March 2018

James from Tri-City Podiatry Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Our practice has been using Traknet since Traknet 2.0 and it is the perfect EHR .

The benefits Traknet offers our practice is the streamlined process of charting patients for our doctors which allows them to spend more time with our patients. Traknet aides the running of a private practice by allowing our staff to have a complete patient focus. The ability to take copays and track in-office spending is a great benefit for our practice as well that would otherwise be provided by different services.

Pros

Traknet makes scheduling patients easy and efficient. Our doctors also find dictating progress notes in Traknet results in very comprehensive and thorough notes. The ability to save scans within a patients chart allows for our office to have complete medical documents so that our patients will receive the most quality care. Traknet is user friendly and our front office staff as well as our medical assistants have been able to learn the software with ease.

Cons

The two cons with Traknet is that with the e-fax service is limited to one company that does not offer reasonable prices and e-prescribing is quite difficult.

February 2018

April from Destin Podiatry

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Traknet is a wonderful system for podiatrists. I love the smooth user interface and extra features.

Pros

Traknet is always looking to implement new, helpful features into their software. I don't have to worry about correctly reporting insurance requirements and billing is a breeze. The customer service is great! I'm always able to resolve any issue in a prompt manner. It's so easy to manage the daily schedule. The referrals section makes sending consultation notes an stress-free task.

Cons

Sometimes the software updates don't apply correctly. I've had to uninstall / reinstall the program a few times in the last 6 months. The monthly price is a little steep. Especially if we wanted to use the cloud option. I wish that when we put in the MIPS questions on the note that the correct code would populate in the invoice. That would be a big time saver!

January 2019

Sara from Fixing Feet Institute

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Awesome EHR for Podiatry

I have been using Traknet since 2011. I have used all phases of the program from scheduling, charting to billing. It is easy to use and gets the job done. Since Nemo has taken over ownership it has continued to evolve and change as needed and they are constantly adding new tasks to the program. All of this helps to streamline the processes in our office.

Pros

1. That it caters to Podiatry
2. Ease of use - I pretty much trained myself because I started learning it before all the training videos were available.
3. Webinars

Cons

I think the reports could be improved. I have had several times whereas I had to run 2 or 3 reports and then manually combine numbers to come up with the results I needed.

January 2018

Todd from CT Podiatry Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2018

Have used this system from its inception of 3.0 for 4 years.

Have used this system extensively for 5 years and am very ready to switch to a more modern efficient system very soon.

Cons

Lots of cons here. I don’t like that I often lose progress notes when more than one user is in a note at the same time or if you, by mistake open the same note twice you will always lose the saved note. Don’t like that the patient portal is suboptimal. Don’t like that template access and configuration is archaic and takes too many steps to configure. Don’t like that you cannot insert graphic material within the progress note . Prescription writer is not user friends is hard to use.

February 2018

Karen from Footprint Podiatry PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2018

prior notification of updates or system crash would like to be notified prior via email

Pros

The simplicity of the program makes it easy to use . And has step by step guide for a particular situation that you may encounter

Cons

That it does not have the capability to download remits on excel also I am visually impaired and would like the font a little bigger it well help me with getting through the fields quicker;.

Response from TRAKnet of Nemo Health

Replied March 2018

Karen, When our product has a new release, we send an email to all users. It sounds like you may not be getting those notifications. We are going to be sure you are on the list and reach out to you to ensure you are satisfied. Thank you for your review and your on-going support as a TRAKnet user!

January 2019

Heather from FootandAnkleMedicalCenter

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Tracknet Review

We are looking at streamlining our billing and have had wonderful help with that process.

Pros

The scheduler and patient data is easy to access. We have many people in the system throughout the day and the system works well.

Cons

I would love to be able to schedule my doctors appointments in groups by kind of appointment. I am not currently able to do that without blocking the whole hour for the day. I would love columns to schedule in. My employees also have a hard time with the clocking in and out system. The system is not always current time and it causes a few issues.

January 2019

Felicia from Ansonia Podiatry Associates,LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Easy to Use

Overall, Traknet is very simple and easy to use. Would definitely recommend.

Pros

Traknet is very easy to use and Nemo is continuously adding features to stay current. They offer many integrations to choose from including Demandforce which is fantastic as well. The customer support staff is top notch and always willing to go the extra mile to help you.

Cons

I do not have any cons for this software. Nemo has an idea wall to offer suggestions to help improve Traknet, over the years many of those suggestions have been taken into consideration.

January 2019

KAY from SIMON BECKER DPM

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Podiatry EMR

I have been a user since 1995(Soft Easy) as the company changed ownership and numerous upgrades to Traknet 3.0 I like the changes made throughout the years that included billing, eligibility and electronic remittance saved me a lot of time, easy to use software. MIPS & MACRA A + Credit card integration for copay's and patient balances. Now I enjoy uploading patient statements no more stuffing envelopes! Oh my God so much improvement I just love it all!

Pros

I like the integration with credit card acceptance and Demand Force patient reminders.

Cons

I really have no complaint and almost never have to call for support.

February 2018

Sandra from Cheraw Foot Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

TRAKnet is very user friendly. The support is top notch, owned by podiatrist; keeping it up to date

Makes scheduling, billing and doing clinical work effortlessly.

Pros

Windows based, easy to use. The support team is GREAT! Clerical & clinical staff can work continuously. Current, up to date with all Medicare requirements. Great webinars for learning the system. Webinars that also keep us informed of future changes. Support team is eager and willing to help with any questions. ALWAYS available. Best podiatry software we have ever used. - On the billing side: it's so easy to use. Claims submission is a breeze.

March 2018

john from allegheny foot & ankle center

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very easy to use, wish it could connect and integrate into larger systems.

Pros

Customer support, intuitive nature of the program. The program understands the needs of podiatric physicians and surgeons better than Epic.

Cons

No connectivity/integration into larger systems. When using Epic, history, labs and studies can be imported quickly into the note. With TRAKnet, all of it must be entered individually by the user. Once signed off, Epic notes upload into the system. TRAKnet stays in your office and must be sent by hand to referring and collaborating providers.

January 2019

Tammy from Associated Podiatry of Central VA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Traknet

I love being able to schedule appointments and file insurance all from the same software. Before Traknet I had to do so much insurance by paper claims and have electronic claims is so much easier.

Pros

I think its easy to use and when we hire new people they learn it quickly. I love that you can fax from it now, that makes it so much easier. Insurance eligibility!

Cons

the Dr would say it is the notes, it is very frustrating when an update is done and then it doesn't work properly.

February 2018

Gabriel from Mid Florida Foot, Ankle & Vein Clinic

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

I've evaluated all software available for podiatry. Traknet is the most comprehensive.

Pros

We used to do our own billing. RCM, a branch of NEMO Health now does it for us. They're experts! Don't waste your time trying to do it in-house. We now have a team of billers working my account. We could never do that before. They've got it covered.

Cons

I believe the software is the best complete product on the market for podiatry practice management. They are always innovating to make it better and they listen to their customers.

January 2018

Alan from Central Jersey Foot and Ankle Care, PC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Easy to use! Podiatry specific. Company run by podiatrist who know what podiatrist need!

Practice management consulting, along with the ability to outsource my billing to NEMO Health. They also have an e-commerce company built in.

Pros

Podiatry specific! Easy to use. Easy to customize. Has pre-built templates. Software is always being updated

Cons

Like all EHR software, it sometimes takes away from interacting with the patient, but does allow me to quickly review information needed for patient treatment

January 2019

Carletta from R. Curtis Arnold, DPM

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Traknet is the best software for podiatry

I feel that if you are a podiatrist then this is a software that is made for you and not every other doctor so what is in the system is what you need to run your practice.

Pros

Because it is for podiatry only and that the soft ware developers are also users

Cons

I think that since we went to the cloud that it is slow and that we have a hard time updating the multimedia

March 2018

Richard from Richard Rees, D.P.M., P.A.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

I've enjoyed using TrakNet in my practice. It's functionality fit my needs.

I enjoyed the straight forward charting and billing.

Pros

Podiatry specific, customization available with my practice. Usually, the support staff answer the phone quickly, and are able to answer any question quickly.

Cons

The updates are sporadic and infrequent. Some features should be included in the usage fees, but are "added on" expenses.

January 2018

Jeffrey from J Frederick, DPM PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Great software at a great price

easy to use, contains billing and notes There is nothing negative about the software, I like the price, the easy to navigate screens and the ability to write electronic Rx

Pros

Software is easy to use, with both billing and charting along with practice management reports. Very easy to learn. Fantastic customer support.

January 2019

Cindy from Karen Ackerman, DPM

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best Podiatric Software

Every issue I have had with Traknet gets solved quickly, so I am not on the phone for hours during business hours.

Pros

How easy it is to work in the system and the different areas.

Cons

In scheduling that I can't copy a whole day of patients to another day, that I have to enter them each in individually.

March 2018

Jeffrey from KCIP

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Easy to use

Pros

Podiatry specific and easy to create templates and import export data and works well in a busy multi physician practice.

Cons

Cloud version is challenging and the switch from server based system was less than efficient or pleasant but did mostly get resolved

January 2018

Jay from Podiatry

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Software is great for Podiatry

Pros

Easy to use, easy to learn, has billing and charting together, great customer support they really care about customers

Cons

I haven't had anything negative related to the software. Other than we are required to use electronic software in our practices

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Overall good

Pros

It is easy and convenient to make patients charts, send meds electronically, easy reviewing past visits.

Cons

Not able to find meds with certain doses.
Software needs to be frequently updated for better functionality.