Great prouct, but technical support is is terrible

Good product, but terrible support!!!

Pros

It functions very well... East for the physician to read from... Interfaces well with HMR (Epic). Display resolution is good.

Cons

Can never get support on the phone.... Waiting 2 to 3 days to finally speak to a technician and then the person is not knowledgeable to fix the problem. They need to pass it on to the next level which usually take another day or two. In the meantime, the patients study is waiting to be read.

Excellent cloud-based ultrasound storage PACS

Pros

The product allows cloud-based storage of ultrasound images, measurements, and reporting in an excellent browser-based system accessible from any computer or tablet. Set-up is easy, customizing reports and transfers with cooperation of the support staff was efficient and smooth, and it worked seamlessly with all our ultrasound systems and all our clinic sites. The set-up fee was a steal in this market, and the per-exam storage/transfer fee very reasonable, especially for a small to medium-sized organization. It also is an AthenaHealth partner, so integration and mapping of exams, images, and reports with AthenaHealth cloud systems was terrific.

Cons

The company has excellent templates for common studies and applications (especially vascular), but there were a few initial issues with mapping DICOM data across the network from the machine to UltraLinq's field patterns, and it took a while to get our boilerplate and interface straightened out. There also were a few hiccups sorting out Athena's info mapping with UltraLinq, but in the end things worked out smoothly and reliably. Support response often varies, sometimes with a little delay.

Ultralinq

AWFUL

Pros

Product is great. Customer service sucks. They are never available. If emergency you still wait 2-3 days if you are lucky for someone to call you.

Cons

Customer service sucks . They are NEVER available

Ultralinq Review

Pros

WEB based accessible from anywhere. Easy access to view studies, create a worksheet and provide reports for US & Cardiovascular imaging modalities. Easy workflow.

Cons

I do not use as a Tech but as an Administrator for setup & troubleshooting.

I've been using this product for six years and haven't seen anything that's in the same league as this platform

For hospital,private practice and mobile services it's a must have

Pros

It's a great product that can be used anywhere if you have internet access and the price is reasonable

Cons

No measurement tools for ejection fraction . Should be more Mac friendly. HTML is ok but I prefer flash media

Ultralinq Review from IT

Pros

It is a web based solution that is easy to maintain from an IT standpoint

Cons

Fully dependent a good internet connection. When experiencing high usage, the cardiologist are unable to work efficiently