About WebPT

WebPT is a cloud-based, multi-product platform for outpatient physical, occupational, and speech therapy clinics. At its core, WebPT is an electronic medical records (EMR) system that enables therapists to produce and store patient documentation as well as transmit medical records via fax or a HIPAA-compliant portal.

In addition to documentation, the EMR, which maintains a 99.99% uptime rate, includes practice insight reporting, customizable evaluation templates, and compliance safeguards. WebPT customers can also add patient scheduling, automated appointment reminders, telehealth capabilities, digital patient intake, file storage, outcomes tracking, and a home exercise program within the core product. The WebPT EMR also integrates with multiple electronic heal...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

414 Reviews of WebPT

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(229)

229

4 stars

(127)

127

3 stars

(38)

38

2 stars

(4)

4

1 stars

(16)

16

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 414 results

January 2021

User Profile Picture

Shoshana Malka from Bread for Israel

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

3.0

January 2021

WebPT Review by Physical Therapy clinic

I use WebPT daily because I get authorization for the patients that are doing Physical Therapy in our clinic. I review the notes and use the information to submit my authorization requests. We see approximately 20-30 patients a day so I'm looking over a lot of WebPT therapy notes.

Pros

It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT

Cons

I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account.

Reasons for Switching to WebPT

We still use eclinicalworks for other aspects of our medical practice but it did not have enough capabilities for us for the physical therapy aspect, webpt is much more user friendly and the way it's set up enables us to get more therapy approved and paid for.

January 2021

Jan from Legend High School

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2021

Webpt for ParkerPT

We have loved the product that is why we considered expanding services with billing. The ease of access and management of the data is great.

Pros

The best feature initial was the ability to house all medical record information in one spot. No more paper was another great benefit. This freed up so much office space helps in keeping information confidential. We don't have to worry about archival or record disposal any more. We also loves how this product was created specifically for Physical Therapy. It made setup and use so easy.

Cons

I wish billing was available when we began using and now when we looked into the process was so cumbersome and difficult to find the time to implement. We have given up. The information requested was about providing insurance company information, why can't you pull this from WebPT?? Maybe have on-boarding meeting where you collect the information to setup billing. Seemed like we were required to do all the work to setup and who has time like that when running a business. There has to be an easier way.

Reasons for Choosing WebPT

I can't remember all the product names, but most were generic medical record software. There would have been so much customization needed it would not be worth the money or time to do when there was already a product that was specific to our needs.

Reasons for Switching to WebPT

We switched from paper records to WebPT. Even though this was mandated to go electronic we selected WebPT because the product was created specifically for Physical Therapy and we heard positive feedback from our peers in the field.

April 2021

shari from Jagone

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2021

great productq

Note writing has become much more efficient and organized since switching to this product

Pros

I love how it keeps track of everything you need from insurance and doctor information to notes and missed notes and billing log.

Cons

I don't like that I can't delete a note that's already finalized if I made a mistake. I would like to be able to fix that on my own without calling customer service

March 2021

Danita from Stellar Physical Therapy

Company Size: 1 employee

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

March 2021

WebPT destroyed a portion of my patient's medical documents

WebPT is the first EMR that I have used for my office. First of all it is not cheap and it makes me frustrated that I am not getting what I am paying for. My account is never credited if there are server issues and/or other problems that occur and are not resolved. They just give you empty promises the problems will be fixed and hope that you will eventually forget about them.

Pros

WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing company so billing is done on a daily basis.

Cons

WebPT has problems and when you call to make them aware of the problems if it is of a simple nature it will be taken care of but if it is of a difficult nature it will not be taken care of. I have reported problems to them a couple of years ago and they continue to occur and they have never been fixed. More recently they are having problems with documenting cancellations and no shows which they were not even aware of. I made them aware of the problem and they claim it will be referred to their Tier Two team and it has been a month or longer and the issue has not been resolved and eventually it is just ignored. So I lost a portion of my patient's chart and it cannot be reviewed and/or recovered. Their faxing capabilities only work with a small amount of information but patient's charts depending on how long the patient is seen can be a large amount of information and I have to figure out another way to get the requested documentation another way such as burning it to a disc. Initial evaluations take hours to put in and that is not efficient! There are times I sit on the phone waiting for them to respond to my call and I have been on the phone for 30 minutes or longer! I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.

Reasons for Choosing WebPT

Probably because we could use our own billing to integrate with their product.

January 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

January 2018

I like the software and believe it is very user friendly

Pros

That it tracks most compliance and outcome measures without us having to cue staff or send out reminders to be within medicare guidelines. I think if they work out the bugs in the functional outcomes scoring that this will be a huge asset but right now it is too early and difficult to appropriately capture data.

Cons

The customer service just basically responds to all questions (if they respond) with "we will look into this" then asks "please rate our service today," and very often never addresses the responses and blows off the doctoral educated therapists as if the glitches in the system couldn't possibly be flaws of WebPT