About ClubRight

ClubRight is a cloud-based membership management solution designed for gyms, clubs, dance and fitness studios and martial arts centers. The solution offers membership management, self-service portals, billing and payment management, class scheduling, progress tracking and reporting.

The online marketing portal lets users manage marketing campaigns. The online calendar feature can be used by both instructors and members to schedule classes. Dashboards display daily schedules along with notifications and reminders.

Members can access a self-service portal to track workout progress, communicate with instructors, view and schedule classes, make payments and generate reports. Instructors can also book rooms and time slots with ClubRight. Designing tools le...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

76 Reviews of ClubRight

Average User Ratings

Overall

4.93 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(71)

71

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

December 2018

Victoria from WIGHT FIT LTD

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Easiest & best!

The guys at Club Right have wanted our custom from the first day I met them. They’ve been interested in our gym, and it feels like they’re an outside part of your team, by wanting you to succeed, plus they are so easy to contact should you have any issues or questions. There’s an online chat/conversation that you can pose a question about something on your software and you’ll get a reply super quick, in a friendly helpful way. We won’t be changing to another company for a very long time if at all!

Pros

Easy to set up, use & train staff in. Super easy for customers to book in classes and pay memberships online. Very user friendly. It looks good and modern. Timetables, classes and memberships are all easy to change if necessary. It’s all one screen, not having to divert onto different areas of the software. The home screen is easy to see who’s owing, messages etc. The back office area, is straight forward to get the reports needed. Overall we love the software and how straight forward it all is! The cost..... a quarter of what we were paying anothe rcompany, and we’re getting everything we wanted!

Cons

It wipes our previous months classes off at the end of the month

Response from Club Right

Replied December 2018

Thank you for the positive review Victoria! We're always happy to help with anything you need ¿ Kind Regards, Taylor @ ClubRight

July 2019

Naomi from Atrium Fitness Ltd

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

ClubRight is right for our club

ClubRight has been the best move we have ever done and they helped us all the way. For us being able to have every element of the club under one piece of software was the biggest seller, plus the price. Moving our database was easy, as was the bulk transfer from our previous DD provider to our new one, who integrate with ClubRight. The customer support team are great and just a chat away, the help centre is also great with plenty of articles on 'how to do'. If there is something we feel should be in ClubRight we email it over and get a response as where and when in the development it is likely to be implemented. ClubRight happened at just the right time for us, we were slowly slipping into the dark ages with our processes. Can't believe just how much this has changed our company. Our members love it as they have control and can do and see everything through the app too. Wayne and the team are just fantastic.

Pros

Ease of use and that it is constantly being improved and new features added. The integrations with various DD providers and being able to accept card payments (yes we were in the dark ages before ClubRight). But most of all the price, bit of a no brainer really.

Cons

Some functionality that I feel should be there, such as taking part payments. For example I have a member who was 3 months overdue, they have paid 2 months but I am unable to record this on their account. That being said ClubRight are on the ball and it's part of their development.

Reasons for Switching to ClubRight

We couldn't continue working the way we were, we were slipping into the dark ages.

Response from Club Right

Replied July 2019

Hi Naomi! Thank you for the positive review! Kind Regards, Taylor at ClubRight

January 2021

Nick from The FitMill Blackburn

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Why did I wait so long?

I'm still learning everything available but it's a strong 10/10 so far!

Pros

The customer service and response time is second to none! I am a technophobe and even I can operate the system, if there are any issues at all they are sorted within minutes in opening hours.

Cons

I'm annoyed that I didn't know about these guys when I first opened my gym 3yrs ago

Reasons for Choosing ClubRight

Customer services shone through from the outset.

Reasons for Switching to ClubRight

Poor customer services and an overly complicated system

October 2020

Jenn from Settle Area Swimming Pool

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2020

Introduction of an IT system at Settle Pool

Due to the timing of the introduction of the system and the compulsory closure of the pool due to COVID 19 the timing was not great.

Pros

The software is clear and a modern up-to-date user face. It has taken away a lot of the manual processes previously in place, thus saving us time and enabling us to do more with the data e.g. better marketing of the pool.

Cons

The software doesn't seem to allow the software administrator to move credits from one linked account to another e.g. relative or friend. The inability to ring and speak to someone at Clubright when you have a query about the system. The online chat is not ideal, can take too long and when replies come back as a user it doesn't always answer the question and we have still not understood how or what to do. Far easier to pick up the phone!

October 2020

Tina from Beckwith Health Club

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

So happy we switched to ClubRight!

Customer tracking during covid is vital, and the software has that capability, even as we hope never to need it. When we've had issues, the team are quick to respond and help solve the problem. This includes video calls with the [SENSITIVE CONTENT HIDDEN] , if needed.

Pros

Love that we can see all the information in one place! Our members and team are able to see exactly how many people are in the club at any time, update class schedules as well as keep on top of stock levels through the till.

Cons

Some features are only available if you are also using a partner software, which wasn't explained at the start. Therefore we didn't have some functionality that had been shown during the sales presentation. As it happens, we have now switched the other supplier, so have the full package now!

Reasons for Switching to ClubRight

The old system was difficult and clunky. As we went into lockdown, it became even more frustrating to get hold of the data from a distance.