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Mental Health Software

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TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including... Read More
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TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including... Read More
 
 
A+ DELPHI32 is an on-premise billing, scheduling, and patient records management system designed specifically for small mental and behavioral health practices. The comprehensive program meets the needs of all types of mental health... Read More
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A+ DELPHI32 is an on-premise billing, scheduling, and patient records management system designed specifically for small mental and behavioral health practices. The comprehensive program meets the needs of all types of mental health... Read More
 
 
Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm... Read More
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Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm... Read More
 
 
Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency. The fully integrated suite includes secure patient records,... Read More
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Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency. The fully integrated suite includes secure patient records,... Read More
 
 
AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and... Read More
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AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and... Read More

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ClinicTracker is an ONC-ATCB certified integrated electronic health record (EHR), billing, and practice management system designed for mental health and substance abuse agencies of all sizes and types. In addition to typical clinic... Read More
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ClinicTracker is an ONC-ATCB certified integrated electronic health record (EHR), billing, and practice management system designed for mental health and substance abuse agencies of all sizes and types. In addition to typical clinic... Read More
 
 
OpenEMR is a cloud-based solution providing electronic medical records (EMR), medical billing and patient scheduling.  The EMR functionality offers customizable forms, patient reports based on demographics, notetaking capabilities... Read More
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OpenEMR is a cloud-based solution providing electronic medical records (EMR), medical billing and patient scheduling.  The EMR functionality offers customizable forms, patient reports based on demographics, notetaking capabilities... Read More
 
 
ClinicSource is a cloud-based practice management solution that helps in scheduling and documenting the therapy appointments of the patients. ClinicSource Therapy Practice Management’s scheduler includes billing and electronic medical... Read More
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ClinicSource is a cloud-based practice management solution that helps in scheduling and documenting the therapy appointments of the patients. ClinicSource Therapy Practice Management’s scheduler includes billing and electronic medical... Read More
 
 
InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product... Read More
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InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product... Read More
 
 
Celerity’s CAM is a cloud-based, behavioral health care management solution and electronic medical records (EMR) for chemical dependency and mental health treatment providers. CAM incorporates a variety of clinical features, including... Read More
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Celerity’s CAM is a cloud-based, behavioral health care management solution and electronic medical records (EMR) for chemical dependency and mental health treatment providers. CAM incorporates a variety of clinical features, including... Read More

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With cloud mobility, the Medics EHR is an electronic health records (EHR) solution that brings clinical charting to practices and groups in many types of setting and specialty, including Behavioral Health, Addiction Disorders and Radiology.... Read More
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With cloud mobility, the Medics EHR is an electronic health records (EHR) solution that brings clinical charting to practices and groups in many types of setting and specialty, including Behavioral Health, Addiction Disorders and Radiology.... Read More
 
 
MedEZ is an electronic health record (EHR) and billing suite suitable for most medical facilities, particularly behavioral health centers and substance abuse rehabilitation programs. On-premise and cloud-based deployments are available. MedEZ... Read More
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MedEZ is an electronic health record (EHR) and billing suite suitable for most medical facilities, particularly behavioral health centers and substance abuse rehabilitation programs. On-premise and cloud-based deployments are available. MedEZ... Read More
 
 
CentralReach is a provider of electronic health records (EHR) and practice management solutions for the behavioral health industry. Its cloud-based system is HIPAA compliant and includes features to manage billing, claims, scheduling,... Read More
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CentralReach is a provider of electronic health records (EHR) and practice management solutions for the behavioral health industry. Its cloud-based system is HIPAA compliant and includes features to manage billing, claims, scheduling,... Read More
 
 
Compulink Healthcare Solutions is an integrated hybrid medical solution that provides medical service providers functionalities such as electronic health records (EHR), practice management, revenue cycle management, inventory management,... Read More
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Compulink Healthcare Solutions is an integrated hybrid medical solution that provides medical service providers functionalities such as electronic health records (EHR), practice management, revenue cycle management, inventory management,... Read More
 
 
TotalMD is a practice management solution suitable for small and midsize practices. TotalMD provides an integrated suite of features that includes e-claim services, patient scheduling, financial reporting, EMR integration and more. The... Read More
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TotalMD is a practice management solution suitable for small and midsize practices. TotalMD provides an integrated suite of features that includes e-claim services, patient scheduling, financial reporting, EMR integration and more. The... Read More

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Patagonia Health provides a cloud- and mobile-based electronic health records (EHR) solution for federally qualified health centers and medical practices of all sizes. It's compliant with various medical codes, including ICD-9, ICD-10,... Read More
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Patagonia Health provides a cloud- and mobile-based electronic health records (EHR) solution for federally qualified health centers and medical practices of all sizes. It's compliant with various medical codes, including ICD-9, ICD-10,... Read More
 
 
CareLogic Enterprise by Qualifacts Systems is an integrated suite of electronic health records (EHR), billing, and scheduling applications designed specifically for behavioral healthcare organizations with 20 or more users. The system... Read More
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CareLogic Enterprise by Qualifacts Systems is an integrated suite of electronic health records (EHR), billing, and scheduling applications designed specifically for behavioral healthcare organizations with 20 or more users. The system... Read More
 
 
DAQbilling by CompuGroup Medical (CGM) is a medical billing and patient scheduling system designed to streamline medical billing. The solution covers eligibility inquiries, claim submission, and payment posting. The system has an intuitive... Read More
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DAQbilling by CompuGroup Medical (CGM) is a medical billing and patient scheduling system designed to streamline medical billing. The solution covers eligibility inquiries, claim submission, and payment posting. The system has an intuitive... Read More
 
 
Epitomax EHR/PM by PsyTech Solutions is an ONC-ATCB certified electronic health record (EHR) and practice management (PM) software suite designed specifically for behavioral and mental healthcare providers. The cloud-based application... Read More
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Epitomax EHR/PM by PsyTech Solutions is an ONC-ATCB certified electronic health record (EHR) and practice management (PM) software suite designed specifically for behavioral and mental healthcare providers. The cloud-based application... Read More
 
 
Interactant is a cloud-based, integrated solution consisting of clinical and financial modules. It caters primarily to long-term care, long-term acute care, behavioral health and rehabilitation providers. The solution consists of... Read More
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Interactant is a cloud-based, integrated solution consisting of clinical and financial modules. It caters primarily to long-term care, long-term acute care, behavioral health and rehabilitation providers. The solution consists of... Read More
 

FrontRunners® for Mental Health EMR, November 2018

Powered by Gartner Methodology

FrontRunners Vendors Defined

Take this short survey so we can help you identify the products that best fit your needs.


What Is the FrontRunners Quadrant?


A Graphic of the Top-Rated Mental Health EMR Software Products

FrontRunners uses real reviews from real software users to highlight the top software products for North American small businesses.

Our goal is to help small businesses to make more informed decisions about what software is right for them. That’s why we engineered FrontRunners.

To create this report, we evaluated over 123 Mental Health EMR products. Only those with the top scores for Usability and User Recommended made the cut as FrontRunners.

FrontRunners-Vendor-Collateral

Scores are based on reviews from real software users.

What’s the Difference Between the “Small Vendor” and “Enterprise Vendor” Views?


The Different Graphics Show Different Sizes of Vendors

Small and Enterprise refer to the size of the software vendor company—not necessarily the size of customers they serve.

We break vendors into two groups for two reasons: It’s a more equal comparison of products, and software buyers have told us it’s helpful.

To determine who’s Small and who’s Enterprise, we look at how many employees the vendors have. All products in FrontRunners, whether Enterprise or Small, are evaluated using the same process.

Each graphic shows the top 10-15 performers for each the Enterprise and Small vendor categories. You can switch views simply by clicking on the version you’d like to see (above the graphic). You can read more in the full FrontRunners methodology here.

How Are FrontRunners Products Selected?


Products Are Scored Based on User Reviews


The gist is that products are scored in two areas—Usability and User Recommended—based on actual user ratings.

To be considered at all, products must have at least 20 reviews published within the previous 18 months, and meet minimum user rating scores.They also have to offer a core set of functionality—for example, they must be designed specifically for mental and behavioral health practices. Additionally, they must offer charting (patient records and notes), order entry, decision support, automated coding assistance and must be ONC-ATCB certified. 

From there, user reviews dictate the Usability and User Recommended scores. Usability is plotted on the x-axis and User Recommended on the y-axis.

You can download the full FrontRunners for Mental Health EMR report here. It contains individual scorecards for each product on the FrontRunners quadrant.

Got It. But What if I Have More Questions?


Check Out Our Additional Resources!

Have questions about how to choose the right product for you? You’re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.

  • Simply take this short questionnaire to help us match you with products that meet your specific needs. 
  •  
  • Or, talk to one of our experienced software advisors about your needs by calling (844) 687-6771—it’s quick, free, and there’s no obligation.

For more information about FrontRunners, check out the following:

  • The “FrontRunners FAQs for Technology Providers,” linked at the top of this page, for detailed answers to commonly-asked questions. 
  •  
  • The complete FrontRunners methodology to understand the scoring.
  •  
  • For information on how to reference FrontRunners, check out the FrontRunners External Usage Guidelines. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use: 

FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

Runners Up

Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

75Health
A.I.med
ABCD
AbelMed
AccuPoint
Advanced Health Management Systems (AHMS)
Agastha EHR
All of Me
AlphaFlex
AWARDS
Azalea Health
Benchmark Systems
BestNotes
BlueEHS
CareVoyant for Outpatient
CentralReach
Cerner Millennium
Cerner PowerWorks Practice Management
Cerner Specialty Practice Management
Chiron Health
Clarity Healthcare
ClientTrack by Eccovia Solutions
Clinicom
ClinicTracker Connect
Compulink
Credible Behavioral Health
CureMD Platform
DoctorConnects
Dr Cloud EMR
e-MDs Chart
EMRDoc
EMRx
eNotes
eTHOMAS
eVisit
FollowMyHealth
Harris CareTracker
HCS Interactant
Healthland Centriq
Helper
Hushmail
ICANotes
iCouch
InLight EHR
InputHealth
Intelligent Medical Software
iSALUS EHR
KaleidaCare Solutions7
KASA EMR
Kipu Systems
Luminello
M2Select
MacPractice MD
mCase
MEDENT
Medfiles
MedGre
Medical Mastermind
MedicsDocAssistant EHR
Medisoft Clinical
Mimo Progress Note
MindLinc EMR
ModuleMD WISE
MOSAIQ
MTBC Practice Management
myEvolv by Netsmart
Netsmart Insight
Netsmart myAvatar Suite
Notation Matrix
nTreatment
OpenEMR by Open Med Practice
Optum Physician EMR Suite
Oscar EMR by Oscar McMaster
OwlPractice
PAI Software Portfolio
Patient Chart Manager EHR
PatientClick Suite
Penelope
Perfect Care EHR
PIMSY Mental Health EHR
Practice EHR
Practice Perfect EMR
PracticeSuite
PrimeCare
PrognoCIS
PsychConsult Provider
PsychReport
PsychSurveys
QuickPractice
Sharenote
Sigmund
SimplePractice
SpringCharts EMR
STEPnotes
Sunwave
Teladoc
TheraManager DocuTrac
Therap
TheraPlatform
TherapyMate
ThinkHealth
Titanium Schedule
TotalMD
UniCharts
Welligent EHR
WritePad EMR by 1st Provider's Choice
WRS Health EHR
Zentake

Buyer's Guide

by Lisa Hedges,
Content Analyst
Last Updated: December 12, 2018


Much like the broader medical software space, mental health practices require a variety of software systems to help manage administrative tasks as well as speed up, secure and manage processes related to patient care.

Mental and/or behavioral health practices have more specialized needs for their medical software than other types of practices. This means mental health professionals have to add specialty-specific requirements to their list of considerations when searching for new or replacement systems.

To help provide a clearer understanding of what mental health software is and what the unique considerations for buyers are, we've created this buyer's guide. In it, we'll cover the following topics:

What is Mental Health Software?
Common Features of Mental Health Software
What Type of Buyer Are You?
Benefits of Mental Health Software
Next Steps for Buyers

What Is Mental Health Software?

Mental health software is not actually a type of software, but rather it refers to a number of different software systems that are related to and specialized for behavioral health professionals. Some of the most widely-used software systems for mental health practices include:

  • Electronic health records (EHRs)
  • Therapy notes
  • Patient scheduling
  • Telemedicine
  • Accounting and Billing
  • Patient portal

Users typically have the option of purchasing a larger practice management suite with a number of these common applications included or investing in individual, standalone systems that may offer more robust capabilities.

Patient scheduling within AdvancedMD's EHR system
Patient scheduling within AdvancedMD's EHR system

Common Features of Mental Health Software

Electronic health records (EHR) Helps users to create and securely store digital patient records. EHRs that are specific to mental health practices will also include features like charting templates for evaluation and automated E/M coding as well as e-prescription and lab integrations.
Medical billing Makes coding and collecting payments significantly easier with features such as patient statement generators, coding assistance, claims scrubbing, eligibility inquiry and reporting. Mental health billing systems will often specialize in ICD-10 billing and coding.
Patient scheduling Automates many of the processes related to scheduling, such as sending out text message/email/phone reminders of upcoming appointments and follow-up inquiries or surveys.
Practice management Bundles a few different systems necessary for running a mental health practice. Systems often included in practice management suites are: EHRs, billing, scheduling, accounting, practice analytics, reporting, etc.
Patient portal Creates a single, secure interface where patients can submit paperwork and payments, view lab results and communicate with therapists via secure messages.
Telemedicine Helps therapists and patients to connect remotely. Video conferencing is one of the most popular telemedicine applications. helping physicians meet with customers face-to-face for sessions without either having to leave their office or home.

What Type of Buyer Are You?

Our medical advisors speak to hundreds of medical professionals each day to discuss their software needs. Here are the most common reasons our callers give for needing mental health software.

Opening a new practice. Many times, we hear from medical professionals who haven't opened their practice yet, but who want to have their systems in place before opening their doors. Depending on their needs and budgets, these therapists may want to start off with standalone systems that will allow them to grow as they acquire more patients.

Transitioning from paper charts to EHRs. It's not uncommon for us to hear complaints from callers who are drowning in paperwork and interested in the benefits of electronic records. By making the switch, practitioners are able to improve office efficiency, keep more detailed records and reduce errors.

Updating systems and technology. Thanks to constant updates and new features being added to mental health software systems, we find that many of our callers have outgrown their existing systems and are looking for more modern options.

Looking for an integrated solution. Many practices that started out with independent or best-of-breed systems find that, over time, they outgrow those disparate systems and need to look for a single, integrated software suite. These larger systems unify the different mental health softwares such as EHR, scheduling, billing and practice management, to make them all easier to access.

Adhering to federal standards. After the HITECH Act of 2009, medical professionals were expected to adopt electronic record-keeping methods and demonstrate “meaningful use" of those systems. Practitioners who are not currently using EHRs are likely seeing penalties in the form on decreased reimbursements, which could be corrected by switching to ONC-ATCB certified EHRs.

Benefits of Mental Health Software

Mental health professionals who use software tools get to enjoy the same benefits as general practitioners who use EHRs, scheduling systems and other medical software. However, when therapists use those mental health-specific systems, they see additional advantages, for example:

  • Specialized medical billing software isn't bogged down with codes that don't apply to mental health. Instead, these systems are tailored with ICD-DSM coding to run faster and better assist users with ICD-10.
  • Intake and evaluation forms are customized to obtain the information that you need for psychiatric evaluations. Unlike generic patient history forms, the templates generated by specialized mental health systems can ask different or additional questions to give you a better picture of your patients' overall history.
  • Mental health EHRs include additional note capabilities to document behavioral factors such as risk of violence or suicide.

Overall, using software that is tailored to your own unique needs will increase productivity and efficiency within your office as well as improve patient care by allowing you to offer more tailored and thorough treatments.

Next Steps for Buyers

So now that you have a better understanding of what differentiates mental health software tools from broader medical software, you can better assess your options.

The first step, regardless of what type of buyer you are, will be to identify which tools you need for your practice. For example:

  • Are you starting simple? Prioritize a mental health EHR system to make sure you have your bases covered when it comes to creating and tracking patient charts.
  • Are you looking to streamline everything? You're in the market for a practice management suite with EHR, billing and scheduling functionality.

This guide can help you figure out where your practice is and what technology you should invest in.

Step two will be to work out your budget. A good starting point for this process is to list out the features you really need and—in a separate list—those that you really want.

Knowing the difference will help you better determine what you can afford when it comes to pricing out integrations. Check out this pricing guide to learn more about how much mental health EHRs cost.

Finally, call or chat with our team of expert advisors to discuss your practice's needs and have them identify a short list of products that offer exactly what you're looking for.

 

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