Value gained from the product and the partnership

This product immediately alleviated the stress of hand matching our program participants, and has proven its value. Now as we prepare for our third year working with MentorcliQ, the system has been improved, and has expanded to continue meeting our needs. We appreciate the honest, genuine nature of the team, and the personal touch we've had to make adjustments. The mentorcliQ team is responsive and flexible, and it's been really nice to work with people who genuinely care about helping us find success in our program.

Pros

The process for setup and implementation has been so simple. The team is accommodating, and helps us send and manage participant invites, and information. The team at MentorcliQ is fast, responsive and helpful in every way they can be. We see an incredible value in the cost of the program because we have received so much helpful analytical information in addition to the other areas of support.
The reports provided for our program, and the data we've received about the progress, hours, and communication that's happened with our participants has been the most valuable.

Cons

We can't see what or when participants are communicating, and the program doesn't report back to our alumni database. This con is addressed in the reports we receive each month, so we know communication is happening, and we are able to track ongoing participation.

Excellent support and a streamlined program interface outperforms manual coaching programs!

Pros

The team at MentorCliQ has supported us even past signing the contract. The program is easy to set up and has allowed us to effectively guide participants through the program via automatic customized communications and milestones. Utilizing a software for our internal peer-to-peer program has increased accountability from our coaches and coachees resulting in increased satisfaction and ROI. MentorCliQ's reporting has given us higher visibility in what usually happens "out there" in coaching programs. The best thing for our participants (and why we chose THIS program) is that it is done all through email - participants get all communication and checkpoints via their company email address and don't have to manage another dashboard.

Cons

Over the year that we've been using the software, new updates have eliminated most of the initial desired product enhancements. The initial con was more insight into the partnership health but the team has and continues to listen to our feedback and helped us build this in.

The MentorcliQ staff are incredible partners. Their product, service and support are the best.

Pros

The user interface is simple to understand and easy to use. Set up is fast and the tool is very flexible. The platform can host multiple programs as we continue to grow and allows for customization of each as needed. The visual personality survey portion of the matching program is unique and extremely useful in the matching process. The system offers matching options that fit with each program's goals. The variety of features provide visually pleasing graphic reporting, resource library with documents and videos, the communication tools enable high touch connection with participants with minimal effort and tracking tools that are fantastic administrative time savers. The surveys capture quantitative and qualitative data. We can add company specific resources and export data easily. The customer support team are responsive, involved and committed partners. They never disappoint.

Tremendous experience with the customer support team, easy to use and impressive functionality

Increased functionality to make smart matches and communicate with participants, easy to use platform, reduced administrative burden, helpful and thoughtful customer service team!

Pros

The software has more advanced functionality than any other mentoring software I've personally used, and it relieves so much administrative time through features like SMART matching, self matching, and automated communication. The MentorcliQ team has been universally thoughtful, meticulous, responsive, and an absolute pleasure to work with. They have gone above and beyond to help me launch a new version of the software.

getting mentoring out of the box

fantastic

Pros

easy to implement and use, the look is nice as well captures the audience interest

Cons

would benefit from additional connecting tool for chatting or docs sharing

Tell a stronger mentoring story with MentorcliQ!

Pros

The system helps to make matches better, automates the process and streamlines our mentoring programs. MentorcliQ gives us data to help us understand how much time people are spending and what they are focusing on in the mentoring relationship. MentorcliQ helps you tell a much clearer mentoring success story than spreadsheets and manual matching!

One of the biggest things that makes our partnership with MentorcliQ great beyond the software is the support that we receive from our success coach. He gives us both the practical advice and experience, is always available and on top of things and is able to think outside the box. He has learned about our company inside and out which helps him bring value to our programs at ICF.

Cons

As we first got started there were naturally some bumps in the road since we were still learning about the software and its capabilities. Some of the "backend" features/programming (out of our control) wasn't completely understood so we had to do some correcting along the way. With our Success Coaches help, we were able to re-steer the program and adjust for the next one.

I also wish there were other options or features for the Personality Survey. It's a great feature but it may not be the best fit for every program.

Great platform and amazing partners for our program

The company has built a high-quality product the best I have seen in this space and possesses knowledgeable leaders that have been instrumental in helping us build a successful program strategy (including program design, launch, matching, reporting, and more). There are three differentiators that stand out with this product and company: *Ease of use for program participants. In our business we are adding new users each month. The MentorcliQ software makes invitations as easy as a few clicks. Once invited, users sign up for the program quickly, and in a matter of minutes they are set up and can view potential matches. On an ongoing basis, users are only asked to provide simple survey responses (via 30-second push notifications) to track activity and overall program engagement. *Enabling program management and actionable reporting. Thanks to users having easy access to enter their activity, we get a wealth of data on the program. At any given point, I can log in and get a snapshot of performance against broad program goals, or zoom into individual connections to see if things are going as planned. The monthly and ad hoc reporting tools are intuitive and provide great insights when pulling data for team or executive meetings. *Amazing and responsive services team. The team is responsive to my questions and proactive as new features come out and as we work on program strategy. Whether it is just a quick response to an email or setting up a call, I can rely on getting fast access to the help I need, and from a great partner aligned with making our program a success.

MentorcliQ made everything about our mentoring program EASY and EFFECTIVE!

It was easy and effective to implement a new mentoring program into our organization thanks to MentorcliQ.

Pros

We wanted to introduce a mentoring program into our organization without hours of manual administration. Choosing MentorcliQ eliminated waste prior to the waste ever existing. It was easy to setup and implement while being supported by the MentorcliQ team every step of the way. Within our organization, participants find the software simple and it allows visibility and metric reporting for Program Administrators. With the added the bonus of the resource library to support our participants, the program runs itself thanks to MentorcliQ.

Cons

The only con I have experienced is that there is no spell check on the program administrator side. No one wants to send out mass emails with spelling mistakes or typos!

Mentorcliq are professional, supportive and extremely knowledgeable in the field of mentoring

Pros

This is a simple tool that allows business to connect and develop their talent and track the results effectively. As a L&D professional the tool brings simplicity to what can seem like an overwhelming task allowing a business to scale and target effectively.

Great Mentoring Experience - Seamless

Our ability to match mentors and mentees on a larger scale has been excellent. The ability to track success and gauge feedback through the MentorCliq tool has also enabled our organization to keep a pulse on how the program is advancing. The customer service team has been very responsive whenw e send emails or call regarding a specific report needed or when we need some additional support from our success coach on education of the resources within the tool. Thank you!

Pros

The software is simple to use (user friendly) and doesn't require a lot of navigation. As a mentor, the tools are easy to use to enter data and record hours. I can simply follow the links that are sent every month and enter information quickly and it is stored easily. As an administrator it is easy to download reports to show how the program is tracking. The matching tool is very efficient once the initial setup is complete. Now that our program is live, the registration process is easy and we can scale the program going forward.

Cons

It is difficult to say. We are early in our program and the software has been simple on our end. As we continue through the program, we will be interested in exploring more of the reporting capability and determine if there are further opportunities to utilize the software beyond the reports we use now.

Mentorcliq has built a turnkey solution that is the best software I seen in years.

It allow our organization to rapidly deploy and implement without hassle and most important the training made available to users is by far a huge bonus.

Pros

Their vase knowledge in mentoring allowed us to not only launch a successful mentoring program but sustain it for years to come.
Key attributes to consider:

MentorcliQ software ease of usage for our employees allow them to spend more time in Mentoring sessions and less time in the application, which was one of the key deciding factors when selecting the best vendor.

MentorcliQ ability to rapidly response and adapt to our environment allowed us to reach 23 countries and encourage cross collaborations across the organization, which makes for a good strategic business partner.

Their A-Z mentoring training that's included with the program allows for rapid deploy and implementation.

Best of all unlike other software it's not the typical canned software. They are consistently creating new features to ensure they meet clients needs and you can rest assure they are keen on meeting agreed timeline to meet business needs.

User friendly and intuitive mentorship matching and management software

This has saved my group time in the overall program management of our mentorship program. The matching options are some of the best compared to other products in this price range.

Pros

The personality portion and the matching options given to the administrator. I also find they have very knowledgeable and agile customer service.

Cons

I would like to be able to customize the landing pages a little more and have self managed opportunities to the forms. While customization to the forms can be done by your account manager, it would be nice to be given some more free form options.

The platform makes connecting mentoring relationships easy, and the self-service model works well

Pros

Empowering employees with direct self-service tools to choose their prospective mentors creates some "skin in the game" with both ends of the relationship. In my experience, that results in more meaningful work on both sides of the equation, and creates increased value for the organization.

Cons

The platform itself is could use some updates in terms of aesthetics and UX. It's certainly not a big impediment, but our users have commented that these aspects of their experience that might be improved.