Mentorloop is a cloud-based mentoring software platform which enables mentors and mentees to communicate. it is suitable for universities, government organizations, nonprofits and startups. Key features include onboarding, mentor and mentee matching, communication tools, content tracking and reporting.
Mentorloop helps businesses onboard members and employees. Matches are created using various filters and criteria including experience, skills and desired goals. The My Match feature also allows members to choose their mentor and mentee by browsing a list of members.
Users can connect with each other via live chat, set goals, share documents and keep a record of their mentoring relationship. Mentorloop also provides learning and development content. The reporting feature allows coordinators to track real-time data, get insights from the analytics dashboard and generate reports from surveys.
Support is offered via email. Pricing is per month.
Carola from AMP
Employees number: 1,001-5,000 employees
My organisation did not have any formalised mentoring program. Different business units run their own programs in isolation. This platform has the potential to break through those silos and connect parts of the organisation that would normally not be connected. This connection trough mentoring has many potential benefits, not least of which our employee engagement.
I work in an organisation of 4000+ employees. While conceptually mentoring is an accepted practice, practically and logistically it is difficult to organise in such a large organisation. The Mentorloop platform made that easy: uploading profiles, finding matches, communicating with the mentoring cohorts.... all of that gets done seamlessly and easily through the platform.
There is nothing I don't like about the software. However an area of further development might be the platform's reporting capability. Also, it would be useful to have access to a library of resources that can be sent to mentors and mentees regularly to keep mentoring front of mind for them, and make the activity more meaningful
Andrew from IPAA Victoria
Employees number: 11-50 employees
It has allowed us to increase the scale of our mentoring program while maintaining confidence in the matching process and support we can provide.
I have really enjoyed the ease of use as a program co-ordinator. The Mentorloop team have been super responsive and helpful - particularly to fix any issues throughout the course of our program.
There are still a few smaller problems to be ironed out - e.g. I experienced data not filtering correctly when matching. As a more active program coordinator it would sometimes be nice to have a more direct hand in the design and analysis of some data - e.g. surveys.
Quick to set up and get started. Most of the functionality you need to run a great program are there on day one.
The onboarding process for users wasn't intuitive. Its not obvious that mentees cant connect with each other , how to turn off the notifications or that you can't reply to an email. Really needs a smartphone app.
The platform is very easy to use, providing a quick way to not only pair mentors and mentees, but also notify them and keep them updated. Pairing can be done efficiently through filtering. The automatic pairing (My Match) can be turned on or off. In addition, I greatly appreciate Guy's hands on approach at running through the program to ensure that I was fully versed in the functionality before signing a contract.
I don't have much to say here since this software is everything I was looking for when I sketched out my dream mentor program on paper. The only thing I would add is an app to download which would provide our mentors and mentees nudges through their phone notifications.
Allows me to run a mentoring program so much more quickly and efficiently
I can also export data much more easily, which allows me to tailor my program in a way that I couldn't before
Allows me to run a mentoring program so much more efficiently than I could before. Functionality as a program director is very user friendly. The best feature is the ability to export information about mentors/mentees almost instantaneously. The questionnaire that people use to sign up is also really fun yet professional - it's the perfect introduction to our mentoring community. Customer service is also amazing - I am able to speak to a Mentorloop rep at almost any time I choose and they are willing to help me tailor the functionality to suit our needs. They were also very proactive in helping us run a survey with our community and aggregated all the data to allow us to take away some very helpful insights.
It takes a few different stages/emails for people to sign up, and it would lighten my load as administrator even further if the number of stages could be reduced and even if people could sign up and be automatically accepted.
Sarah from Australian Olympic Committee
The software uses integrated matching analytics to guide the matching process. This has given us greater confidence in the suitability of the matches. Additionally, the software greatly reduces the administrative load of running a mentor program. Working with one of the customer rep has been great. He is very intuitive regarding our program and helpful in managing timelines.
We look forward to having a greater ability to customize the platform specific to our business needs.
Taina from La Trobe University
It is very easy to use, even for a person with limited technological expertise like me. It contains all functionalities that you can hope for from a contemporary mentoring software and more. Mentorloop is very innovative and open for new developments. They introduce new useful resources and functions on the platform at a regular basis. In addition, the platform can be tailored to meet the needs and requirements of individual clients and/or programs, which is a huge plus. We run several mentoring programs on the platform and it works amazingly well. And, anytime we need help, support or advice, Mentorloop's friendly staff is just one phone call or visit away. One of the best things of Mentorloop is the personal customer service - as a customer you feel like the most important person in the world and they move the mountains to fulfil and exceed your requirements. Magnificent company, software and people!
When I want to send messages with an attachment, the software is to effective that it sends it out immediately. This is great, however sometimes I'd like to review the attachment a second time before sending it. I've raised this with Mentorloop, and as always, they are very friendly and will amend the functions so that it matches my requirements. As soon as that has been made, no issues at all.
Kevin from HiPoint Roofing (ABN Group)
Mentorloop provides a great confidential communication hub between coachees and coaches/mentors however I still believe it has a long way to go to become a useful tool.
I just feel the program is a bit clunky at the moment because it doesn't integrate very well with outlook or enable you to archive your loops which is a major flaw I feel. People using this software are generally time poor so to have to double book everything with outlook is just not ideal also I think it is ridiculous that the loop just continues infinitely imagine what it would look like after 3 years it will be 2km long chat.
Response: Mentorloop, Mentorloop
Date: January 2018
This is Lucy, I'm one of the founders of Mentorloop. Thank you for being a user and providing this review.
We're always looking for ways to improve our platform (we're a relatively young company), so feedback like this is invaluable as we continue to refine what you experience while on Mentorloop, and what we stand for.
We do have an Add to Calendar feature that allows you to download your meetings into Outlook, and we're looking at deeper integration with Outlook as we progress.
Your feedback about the infinite loop is an interesting one - many of our users do continue their relationships for many years, and sometimes come back to it after long absences and want to review their history, so this makes sense for them. However we obviously haven't served your example, where you want a neat way to close out or archive a loop, so we'll take this on board.
Thank you again for taking the time to leave this review. All the best with your mentoring journey!
Tracy from Voyages Indigenous Tourism Australia
Employees number: 1,001-5,000 employees
This program is enabling our mentoring program for our staff to be successful. We can monitor that all Menotrs are making contact with their Mentees and that we see that they have an ongoing relationship : this, I have found, is vital in assisting a mentoring program to achieve the results we need.
Clean platform Very intuitive. Simple layout. Easy to use. Immediate support by phone when required.
I think this has just been added : when Mentors and Mentees answer emails, these emails load immediately into Mentorloop. Well done.
Catherine from Institute of Public Accountants
Employees number: 51-200 employees
This software has enabled us to successfully implement a mentor program, something that we (as an organisation) have wanted to do for many years. As we are a small organisation, with limited resources, managing a mentor program has eluded us. The Mentorloop software has taken all of the hard work out of administering a successful program and has given us the chance to enhance our offering to both members and student members.
I find the software very intuitive and have been able to easily navigate our members through any issues they might be experiencing. I love all the added extras - messaging, ability to easily email those on the database and really appreciate the aesthetics of the software - it looks great which is very appealing to me. The support I receive from Nathan is also brilliant.
Joy from iGen Foundation
The ability to see how the relationship is evolving between the mentor and mentee. Everyone uses it differently but we can see if they are interacting and when.
Setting up the group loops isn't as easy as one on ones as the matching process hasn't been adapted for this. It is on the development list of improvements.
Ronnie from IMNIS
In the NFP space Mentorloop provides exceptional value for money, the tools to facilitate one to one mentoring while capturing data to quantify the value of the program and feedback on best practice. When we looked at the competitors in the Corporate space the pricing model was not sustainable in the NFP sector. The team at Mentorloop have been responsive and quick to resolve any issues. From the time we piloted our first program in 2015, Mentorloop have strengthened their platform and offering to meet our needs.
Julie from Aspen Entrepreneurs
We have been actively using Mentorloop for 6 months to help launch and build our Mentorship Program in Aspen. Our reps spent considerable time listening to our needs and developing features after hearing all their clients use-case scenarios.
We have used the platform to connect Mentors and Mentees, however, since Aspen is a small community - most of the relationship building takes place in person.
The reason for three stars in the features/functionality is that qualitative metrics around goal progress are vital for our program and that is limited on Mentorloop to date. Our reps have been amazing when it comes to the future roadmap of their product. I am positive They will offer this backend analytic tool sooner than later - and there are work-arounds using Group Loops as the Program Director.
Barry from AltusQ
Employees number: 11-50 employees
We run mentoring programs on behalf of a range of clients. For several years now we have been using specialist online platforms to support these programs. We started out with an industry leading product with all the bells and whistles but found that it's possible to have too much functionality - the complexity of the platform ends up distracting from the point of the program (i.e. the personal mentoring relationships). We have now switched to recommending Mentorloop to all our clients because we find it offers a much better balance. It does all we need to support our program participants and administrators while remaining simple and intuitive enough to require little thought or effort to use.
Intuitive enough to require almost no training to use. Quick and simple to deploy to clients. Does everything we need, doesn't let irrelevant "techie stuff" get in the way of the mentoring relationships. Realistic pricing - many of our clients are not-for-profits or industry associations with limited budgets so it's great to be able to offer them a quality product they can afford.
Mentorloop is still a young product with some of its development roadmap ahead of it. This means the product is still changing which can create practical problems for clients when features appear/disappear/move. These are minor issues though and overall it's a positive to be able to demonstrate to clients that their mentoring platform is improving over time.
Don't think that any mentoring software can guarantee a successful mentoring program. A well thought-out product like Mentorloop can help a great deal, particularly with program administration, but ultimately the human factors (e.g. being crystal clear about program goals, locking in exec sponsor support, training mentors and mentees so they understand their respective roles, etc.) matter more.