LogicMonitor Software


 

LogicMonitor is a cloud-based network performance monitoring solution that helps businesses monitor on-premise, cloud-based and hybrid data centers, as well as physical devices, from a single platform. LogicMonitor automatically discovers devices connected to the network, captures their information and starts monitoring performance.

LogicMonitor offers tools to break down large data chunks into smaller silos for data monitoring and issue resolution. The dashboard allows users to monitor live performance indicators along with a list of system issues and statuses.

LogicMonitor automatically collects performance data from connected servers, networks and workstations. In-house IT teams can receive alerts via text message, email or voicemail when an issue is found. Users can prioritize issues, configure escalation rules for alerts and schedule downtime according to their service standards. LogicMonitor comes with custom graphs and charts to compare multiple devices on the same graph and view system health indicators in real time.

 

LogicMonitor - Dashboard
 
  • LogicMonitor - Dashboard
    Dashboard
  • LogicMonitor - Manage configuration
    Manage configuration
  • LogicMonitor - Network report
    Network report
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

62 Reviews of LogicMonitor

 

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Software Advice Reviews (6)
More Reviews (56)

Showing 1-6 of 6

Leo from ITaito Oy
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Pretty much the best Monitoring solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hassle free solution

Pros

SaaS and it just works. New versions are couming on a monthly basis. You can monitor pretty much anything what has an IP address.

Cons

No dark theme, no free tier and it's probably not the cheapest solution. Though developement and mainenance require some resource so the price is understandable.

Review Source
 
 

Sachin from Wayfair
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Network Monitoring Systems cannot get better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's like a black hole, the more you try to understand it the more it gets complex. Keep it simple while you are configuring as it's simple and dont try to get into too much depth. Documentation, technical support are always there to help you if configuring gets on your nerves. Thumbs up on that.
But a detailed monitoring about CPU, memory utilization so little as to temperatures and fans are also provided.
Protocols supported: OSPF, BGP etc.

Cons

Automation on gathering of performance information about other network equipments was a little too much information i wanted it to track.
Ironically, there are very little information that it provides where it is actually needed. So the reporting features are limited.

Review Source
 
 

Ben from Thriveworks
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Really helps monitor

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

excellent detection of new devices on the network, and easy problem resolution. It's definitely reduced the number of bandwidth issues we have.q

Cons

I wish it had some extra features and notifications to really make it more off site friendly, but that's a bit much to ask for the price.

Review Source
 
 

Robin from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Best Decision for Network Monitoring

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is so easy to configure and use, though it can be daunting if you get too deep, too quickly. But the documentation and support will always come to your rescue quickly.

Cons

Looking forward to more improvements in Dashboarding and Reporting. Would really like to see a report or feature around asset management.

Review Source
 
 

Gita from Hotel Management
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Its alright

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its okay for beginners.

Pros

Discover all active network interfaces
Monitor throughput, discards, errors
Track BGP sessions and OSPF adjacencies
Watch power usage across POE states
Track flow via NetFlow, Jflow, and sFlow
Monitor chassis CPU cores, memory pools, temperatures & fans

Cons

Automatically collect actionable performance data from all of your networking gear which I didn't like.

Review Source
 
 

Yatish from XSAT India Services Pvt. Ltd
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Software is amazing, very easy to use, you can do cloud monitoring and I love it, I suggest you to go with it

 
 
 
Showing 1-20 of 56

Mike from Trility Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Single pane of glass

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easily discovers 95% of what my systems and devices are doing out of the box without any need to specifically enable services to watch and monitor for.

From here I can then write custom monitors. If it can be turned into a number it can be graphed and if it can be graphed you can alert on it.

Cons

Too much javascript making it a heavy application for mobile devices to operate.

Review Source: Capterra
 

Nate from DeKalb County Central United School District
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This platform is a definite time-saver, allowing us to not only quickly identify root issues but also resolve them often times before an end user can report it.

Pros

The alerts dashboard provides quick access to relevant information which allows us to diagnose and resolve issues more quickly.

Cons

There was an initial learning curve getting started, but the training that is available easily addresses that issue.

Review Source: Capterra
 

Mike from UGA
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Cloud Monitoring at it's best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They are one of the best companies that I work with. They schedule checkups to review what we are monitoring and if we need to make any changes to the configuration.

Pros

The fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server).

Cons

When you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts.

Review Source: Capterra
 

Ian from SharkNinja
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Fantastic Monitoring Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

Pros

It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.

Cons

It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us.
The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!

Review Source: Capterra
 

Mike from Synoptek
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Monitor anything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many built-in monitoring options, plus Groovy and PowerShell scripting.

Cons

Resource utilization on the collector can be high, especially when devices are slow to respond to monitoring queries.

Review Source: Capterra
 

Peter from University of St Andrews
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Simple to learn, hard to master

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

LogicMonitor offers us the ability to monitor pretty much anything, from web apps to mail servers. Allowing a great deal of customization and features. You can configure LogicMonitor to do pretty much anything!
The inital setup was relatively easy and pain-free, with the basics being easy to pick up and get your head around.
The user interface is very well laid out, also offering the ability to customize how widgets and dashboards are displayed.

Cons

Though the initial setup was pain-free, getting to grips with the more advanced features is rather difficult. We've been using LogicMonitor for a decent time now, but still don't know exactly what everything does.
To compound this problem, their documentation and tutorials aren't the best all and leave much to be desired.

Review Source: GetApp
 

Jared from Central Unified School District
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

True Visibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pitfalls with Layer 2/3 configurations. Our shortcomings with resource allocation on certain servers.

Pros

LogicMonitor is worth every penny to have full visibility over your network. It is versatile enough so that I can keep an eye on my Layer 2/3 switches and my servers to know if something is wrong at a moment's notice.

Cons

Maybe some prebuilt widgets in the dashboard to gather more ideas on how to best utilize the tools.

Review Source: Capterra
 


November 2018

November 2018

Easy setup, well rounded feature set

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have used Logic Monitor for about 4 years and have been very happy. Since then we’ve moved most of our infrastructure to the cloud, and LM still does a good job, even though we do not have LM Cloud.

Pros

Intelligent defaults make for a very easy setup. All of the basic monitors / alerts are enabled out of the box.

Cons

Have not tried the LM Cloud offering due to its steep price. Would be nice if there was a more affordable package for small companies.

Review Source: Capterra
 


November 2018

November 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall things have been great. Account manager has been awesome and product has continued to improve over time.

Pros

Ease of use and all the pre-built data-points are awesome!

Cons

Would be nice to have a better way to organize application/device dependencies on a visual display like a network path or rack layout NOC display.

Review Source: Capterra
 

Marius from Telehuset Vennesla
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Review LM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Execellent solution!

Pros

Fast and easy to get started and god help

Cons

Understanding of datasources takes time.

Review Source: Capterra
 

Joe from Presidio
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

LogicMonitor Is Extremely Capable And Growing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LogicMonitor has decreased onboarding time and setup drastically. It has made training new techs a breeze due to documentation and ease of use. They are responsive to requests and open to help you help them build the product.

Pros

There are hundreds of prebuilt monitoring sets and alerting thresholds.
Support is responsive and knowledgeable about the product.

Cons

Reporting needs to be built out a little more for my tastes.
Tweaking DataSources, at least as an MSP can be a real pain.

Review Source: Capterra
 

James from Comm-Works
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Excellent Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we've been pleased with LogicMonitor.

Pros

The support we've received from the LogicMonitor team has been incredibly helpful. From offering suggestions on best practices to pointing out ways to optimize our alerting they are proactive in their support. It's a refreshing change.

Cons

We transitioned from another product that had been in place for a number of years. As such the learning curve for technicians has been an issue. In addition to that setting up LogicMonitor to mimic some of the features that the legacy product had has taken some time.

Review Source: Capterra
 

Wayne from CT4 - Smarter Cloud
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Simple but extensible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a bunch of Logic Monitor dashboard cycling on the screens in our NOC. So we can always get a view of what's going on and what do we need to jump on and deal with ASAP. We also use a Chrome plugin to make an audible alarm if a fire starts in LM, which means we can be more responsive.

Pros

It is really simple to get started with. Load up a probe and watch it start collecting. You can tweak settings and silence specific alarms, and the dashboards can be really powerful.

Cons

While it handles syslogs, the process for generating meaningful alerts from them can be trial and error.

Review Source: Capterra
 

Joshua from Madera County IT department
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LM has saved us a ton of money. We setup it and got it monitoring our network very easily. We thought we had a perfect network then LM showed us we had a ton of problems and we were able to fix them before they got worse. I would recommend this and say it is a must for an enterprise level business.

Pros

Adding devices is extrememly easy, When I went to go add a device I was able to do so without looking up instructions. The wizard made it very simple. Not to mention,it interacted with most devices very well by going straight ti snmp and showing all sorts of data.
Support has been a god send when I've had to email or call them, they've been very helpful and quick to respond.

Cons

I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find. I would like to by able to go farther back or have some logs I can send to our network team to give them a device's history.

Review Source: Capterra
 


November 2018

November 2018

Easy to use and setup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LogicMonitor is very easy to get up and running. I have dealt with other monitoring products where it take weeks or more to get a demo set up and longer to get the product up an running. Setup was a breeze, a fully functional trial was instant and the sales staff/engineers were a pleasure to work with.



Cons

This is more of a pricing issue than anything else, but paying extra for monitoring cloud resources didn't sit well.

Review Source: Capterra
 


November 2018

November 2018

LogicMonitor is a great monitoring tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is our core monitoring service for our business.

Pros

-Ease of use
-Pricing
-Custom Datasources
-Alert tuning
-Integration with ticketing systems

Cons

-Reporting could be better
-Mobile app could use improvements

Review Source: Capterra
 

Manish from Bypass Networks
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Everything as a Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple Integration And on the fly integration with major other software

Cons

Less feature in mobile app. Mobile app needs significant improvement

Review Source: Capterra
 


November 2018

November 2018

Great monitoring tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It really does what it has to do - it monitors almost everything that you could think of, it has a lot of datasources for almost any software or hardware, it has flexible notification system, and, finally, useful dashboards.

Cons

Learning curve is pretty high.
Some datasources are too basic.
Personally i would like to have software/hardware assessment module in LM.

Review Source: Capterra
 


November 2018

November 2018

Smart, Clean and simple to get up and running

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed a focal point for monitoring as we were relying on vendor specific tools which were deployed at individual customer sites, this meant we didn't have an individual dashboard to track alerts.

With LogicMontior we have solved the vendor specific issue and now have a single pane of glass which can be accessed via web browser and easily presented. It's also given us the possibility to develop monitoring services for different vendors.

Pros

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them.

The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

Cons

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Review Source: Capterra
 

Bjoern from Complete Connection Consulting LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great Infrastucture Monitoring Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this to monitor all client's infrastructure and are very much on top of everything that's going on in the environments. We know things are broken before the users know. When there's issues with LogicMonitor, contacting support is easy and helpful. Great Team!

Pros

The ability to monitor pretty much everything. It's easy to deploy, add devices, configure alerts etc. It's very flexible and customizable which can get really complex but only if there's a need for it. Our of the box it does most things very well and just works.

Cons

There's no way to "group" alerts or set up dependencies so there might be a lot of alerts caused by one and the same issue. The pricing model is per device which mean per IP. It would be nice if a device has multiple interfaces they would be covered under one license e.g. out-of-band interface. If a collector is offline, no data is being cached, so if it comes back online, there's a gap in the data.

Review Source: Capterra
 
 
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