WhatsUp Gold Software

My experience has been pretty good, but as of right now we're looking at other more cost effective options.

Pros

I like how reliable it is. Once you've got it set up, it just keeps on chugging no matter how many fires are happening around it. It integrates well with PagerDuty and covers the bulk of our monitoring needs.

Cons

I don't like the licensing model. We have multiple sites and we have to set up fully licensed instances at those remote sites for monitoring of those resources. Additionally, we don't have a way to combine all of those remote sites into a single pane of glass with our main site so that we can get a holistic view of our enviornment.

Pros

I have been using what up gold for over ten years so i can tell you this is a sure value. It give you a global View of your data center health with a simple Dashboard, and you can custumize it easily. No agent is needed if you use snmp.

Cons

Some new futures doesn t work perfectly and need some improvment. It is a little bit backward if you look to other new génération of products like datadog.

Pros

It is part of my task to create websites from time to time and I use WhatsUp Gold for updates regarding my networks and servers. Setup was easy and so is using it. Web traffic reporting was such an important feature of it, and so are other features.

Cons

It is pretty expensive, but to compare its usability and price, it seems justifiable.

Pros

WhatsUp Gold is a very good software to help us monitor all network components. It can receive SNMP traps as well. The GUI looks attractive.

Cons

The price is high. Sometimes it is not easy to find the required features. And the setup is not so easy.

An ability to submit feedback directly to the vendor

Pros

WUG is very versatile with support for many vendor hardware and software products, with multiple alerting and reporting triggers.

Cons

WUG is limited with regard to netflow and syslogging - it doesn't appear to scale very well in these areas.

It provides us an overall health of the environment and provides great alerting tool.

Pros

The interface is nice and customizable. Upgrading to new versions are very simple. The overall alert monitoring is great. They continue to add in new features to keep up with the overall demanding IT infrastructure. Working with their technical and product teams are great as they listen to your issues and/or suggestions and look to add new features by communicating to their customers on their sprints.

Cons

As of late the Whats Up Gold Plus product is not delivering based on what has been communicated to their customers. I attended a conference where IPSwitch stated their WhatsUp Gold product supported Microsoft Azure, Dell Compellent Storage and Wireless APs. When we implemented the product it only supports a small piece of Azure that requires Servers and not WebApps/Sites. In addition, the Dell Compellent provides incorrect measurements which is now being looked at on their technical team because there are issues with their release. On the AP Support it is stating they cannot read into our Cisco Airnet APs which are very standard. This too is a feature request. I like the product but for the cost I would expect these types of features to work.

Realtime monitoring tool

Pros

It is a great visual dashboard to know the health of your network.
Easy of use for the simple task
Support team seems to getting better

Cons

Lots of bugs in 2017 version, was like a beta version of 2018 version.
Not a lot of device type
Discovery is not always accurate about the brand, model, device type ,etc.
WiFi monitoring is not good
Not easy to use for advance monitoring

Average monitoring tool that support scripting well.

Pros

The software is Polyvalent and support lot of monitor type. It can also do scripting so you can build your own monitor.

Cons

There is a big lack on reporting. Scheduled report are complicated to implement and tidious. The interface can be very slow.

We were able to set everything up and have not had to make many changes after the initial setup to get what we were trying to out of the product

Pros

I have only use one other product to monitor our network and I have found that WhatsUp Gold is a better product by far and easier to use.

Cons

I wish that the price was a little cheaper but overall not a very expensive product to begin with when compared to others.

Pros

I like the graphics. The graphs are great. The product does a lot. It is familiar to me as I've used WUG since 1998

Cons

The product is complex to setup. I need direction/training on all that it can do as it is no longer obvious.

This product has saved us a lot of time. The cost of this product is great. I know there are other products out there but WhatsUp Gold has been solid for our school corporation.

Pros

The ease of setup and monitoring has been a huge benefit. We have used this multiple times to track down errors that would have been much more time-consuming.

Cons

Wish I could get my Superintendent to let me upgrade. We have stayed with our current version for a number of years. Hoping we can upgrade because we always add more technology but not staff.

When services fail, or if a machine crashes, we're notified quickly

Pros

Quick and easy scan/interface loads. Makes life easy when you're trying to maintain 500+ virtual machines.

Cons

The web interface is pure garbage. It needs a LOT of work; especially since everything is now required for using the software

Pros

Easy of use. The graphic is very nice and the snmp feature allow pulling of devices and alerts easy.

Cons

support is lack. Not allow too many customizations to fit the needs at times. The support documentation should be better.

Pros

The device cards are a nice addition; quickly access common features.
Creating dashboard is much easier now than in previous version; more flexible.
I like how things are now grouped together, e.g. accessing logs you don't have to go to 3-4 different locations.
Searching for devices is great!

Cons

Device roles and discovery could use some work.
need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically
Device types were remove, new versions don't support changing OS type
Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address)
HTTPS TCP monitors only support SSL TLS 1.0
I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected.
you can drag and drop devices - need an easier way to manage groups.
Need a way to pin favorite groups in navigation pane.
When you are on device status page from my network you have to click back button 3-4 times to return to the my network page.
Would like to see more youtube videos on how to use the newer version; would be a great way to deliver user training.
I would like the ability to delete a device from the devices properties page.

Pros

I like the new interface in WUG 2018, it is clean and modern. It is easy to add new devices to be monitored.

Cons

A couple of years ago there was a major upgrade to the software that removed a lot of report functionality that we were using. Knowing this, I would have stayed on the old version of the software. It is also hard to contact support, they hide the phone number.

Ability to identify network traffic bottlenecks, down devices or down monitors of devices.

Pros

Layer 2 maps of network with an easy to read & understand status are great. When analyzing network traffic, the ability to filter down to a specific devices' traffic has allowed me to identify networking issues on multiple occasions.

Cons

Challenges working with web interface, sometimes there are issues with certain browsers not being able to perform certain functions.

Pros

Email and dashboard provide a quick overview of your network devices at a glance. We utilize multiple dashboards to monitor network switches, interface statistics, server statistics, hard drive and memory usage, our virtual infrastructure, and even netflows.

Cons

Adding a single device seems clunky - you can't just add a device by ip - must be done by network scans.

System awareness

Pros

Know as soon as something goes down. Or when something is getting close to causing you headaches. Don't be in the dark or find out on a Friday night that your server crashed when you could easily avoid it with proper notifications.

Cons

Interface is not intuitive and could use a redesign. Once you figure out it your ok but takes some googeling to find functionality.

Custom notifications windows could use a serious rework.

Our Network and VM monitoring has improved by 200%

Pros

First is its reliability. I have matched it against other products such as CACTI and more accurate in the numbers game. Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG. Another aspect I like is how there is always constant improvement with the product. The versions never stay static. Always moving forward. I have in recent made of suggestion and IPSwitch said they would investigate it and possibly have it in a beta release.

Cons

This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

Pros

Whats up Gold is easy to install, setup and configure machines for monitoring. The day to day administration and alerting work well.

Cons

The monitoring functionality of whats up gold is good for it's intended purpose, but that functionality could be expanded to include other alerts