Super affordable and effective for silent auctions.

Pros

The price is right! Easy to include images, easy to process payments, easy to edit and update. Overall user-friendly.

Cons

Their sales/customer reps are obnoxious! Originally, they offered me a coupon to join and then wouldn't let me use it. Now I keep getting emails from them even though I've unsubscribed.

Great Interactive online event platform

Overall we had a great event and got a lot of positive feedback from the participants.

Pros

1. The customer service was great: any time we had a question, a problem, or a bug, we got a quick response from the team and an immediate solution. Guys, you rock! Thanks a lot. 2. The pricing is pretty well calculated - the per participant per day payment makes it much easier for us to calculate our cost per participant and makes smaller online events possible and affordable.

Cons

1. The constant updates that are happening in the backstage - some features were coming and going and after some updates the platform was not functioning well. Which was frustrating, but the supportive team was always there to help out. 2. The platform does not have a mobile or PC app.

I used to recommend Accelevents, but...

I started out a fan of this software. I used this in March of 2020 to do a silent auction for our nonprofit. The platform worked pretty well and seemed reasonably priced. One thing during that experience did rub me the wrong way. I was chatting with Accelevents' [SENSITIVE CONTENT HIDDEN]. He made a rude scoff about how someone might not have an email address. I explained to him that we serve the elderly and disabled population and that many of them may not have an email address. It didn't feel right. Fast forward now (November, 2020). I started setting up my second auction. When I went to activate it, they had increased their pricing by 35% in just eight months! I can appreciate a rate hike, but this seemed extreme. Therefore, I asked customer service if they would work with me on the pricing since I have been a proponent. They straight out said no. I'm moving on to another platform. I miss the days when customer service mattered.

Pros

The software has a solid auction platform.

Cons

The customer service. No one without an email could participate.

Was at the event but had to use my phone which was weird and asked me to confirm all the information

People bidding from home who selected buy it now pricing

Pros

Ability for non attendees to bid There are no other pros, and even non attendees had trouble. There are no other pros. I would advise our group to use another mobile bid service, or have proxy bidding for those that cant attend

Cons

Didn't close, confusing, redundant info asked for. I was never outbid for any thing because people weren't bidding from home

Accelevents Saved our Auction!

Accelevents really did save our spring auction. When COVID hit and we had to cancel our live event, we knew our fundraising efforts were going to take a big hit. Then we found Accelevents and the staff helped us get our event online quickly and easily. Our virtual auction was a big success! Now we are using Accelevents again for our holiday auction. We are very happy with the platform and the fantastic customer support!

Pros

Very easy to use, fast and easy to learn, wonderful customer service, very knowledgeable staff that answered all my questions quickly, and a great price.

Cons

Would love a bit more customization options for how the website looks and feels. It would be nice to be able to add a short paragraph of verbiage at the top of the auction and fund a need pages. In addition, we would like to be able to reorder the "tabs" so the About tab was first, then the bid on auction items tab, and then the fund a need tab. In other words, we wanted to be able to say a little bit about our organization on the first page that people see rather than having the auction items be the first thing they see.