Bloomerang Software

4.68 / 5 (773) FrontRunners

Our advisors have recommended this product 23 times in the last 30 days

About Bloomerang

Created in 2012, Bloomerang is a solution for small and growing nonprofits. It enables users to view an organization's donor records, track the best time to contact each donor and measure a donor's engagement level to make it easier for users to know when someone should be contacted.

This proactive approach can help simplify maintaining and increasing donor loyalty, as well as revenue. 

Donor retention rates can be accessed at a glance from the Donor Retention Cockpit, where each donor has a profile of their giving summary. Engagement levels are ranked by “cold”, "cool", "warm" and “hot.” 

Bloomerang is a cloud-based system and allows for unlimited users. The system is a particularly good fit for small to...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

767 Reviews of Bloomerang

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(549)

549

4 stars

(202)

202

3 stars

(14)

14

2 stars

(2)

2

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 767 results

November 2019

Jeff from American Venous Forum

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Excellent for Most Non-Profits

At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful. In my current role, I set them up with Bloomerang as their first database. I have also recommended it on multiple occasions.

Pros

Bloomerang is intuitive and easy to use. Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else. The ability to create embedded forms is a lifesaver. The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file. The integrated DonorSearch option is convenient, useful and cost-effective.

Cons

If my organization ran a ton of events, I'm not sure this would be my optimal solution. Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.

Reasons for Choosing Bloomerang

Ease of use, integrated forms/email/DonorSearch, custom fields

Reasons for Switching to Bloomerang

Price, convenience, flexibility, cloud-based, ease-of-use.

January 2021

Xavier from Ramsdell Regional Center for the Arts

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Bloomerang is the affordable and easy-to-use software you've been waiting for!

Pros

The dashboard! I live there most of my days. It's so customizable. How you track your constituents, whether they are a business or individual/household, is completely open-ended. It's scalable. The reporting feature is essential to any software. Bloomerang has nailed it. They even have scheduled reports as a function. MailChimp integration = a life saver. Bloomerang's email feature is tremendous, but I use MailChimp regularly. Send an email through MailChimp and track the interaction in Bloomerang, all automatically. So efficient!

Cons

I wish there was a way to sync Bloomerang with our ticketing software. That was my biggest question to the developers of ticketing and Bloomerang. More options for merchant solutions. It's limited to some of the most expensive in the market. I would be able to use even more Bloomerang features if they integrated with CardPointe.

Reasons for Choosing Bloomerang

Bloomerang fit our business model and met our needs.

Reasons for Switching to Bloomerang

Excel does not track relationships between data unless you spend an awful amount of time programming it into the sheet. It was hard to track multiple transactions per donor. And the interactions, too.

December 2015

Brian from Portland Adventist Community Services

Industry: Civic & Social Organization

Time Used: Less than 2 years


Ease-of-use

4.5

Customer support

5.0

Functionality

2.0

December 2015

Great concept, but flawed and in need of significant improvement

Pros

Simple and intuitive on the surface. Donation/timeline entries are fast and easy. Letter generations is mostly easy. As long as you're not serious about getting legit data out of your software, and don't need to make major mass improvements due to the collateral damage of importing from other software, you might like it. Customer support is probably the best I've ever had.

Cons

No mass update option--has cost us dozens of hours of productivity. Some of their reports use bad math, but apparently they're working on fixing that. It's impossible to run certain kinds of reports that were easy in other software. They're apparently working on a big improvement to reports, but it's going to be months before it comes out. Email newsletter option is insanely feature-sparse--had intended to switch to it, but after trying to use it and discovering it's limitations, I'm sticking with MailChimp. There's not way to export letters in an editable form (pdf download is the only option). In general, I've lost SO MUCH functionality and productivity after my switch from eTapestry. I do believe they are genuinely trying to grow and improve this product. They at least don't stonewall some of the criticism and acknowledge things that need improvement, but their capacity to actually improve the product and fix bugs seems extremely limited. Fixes and improvements come out about as fast as molasses pours in Antarctica, and there's an obvious disconnect between what the developers think is needed, and what real fundraisers actually really need.

Response from Bloomerang

Replied April 2020

Hey Brian, thanks for your comments. We always appreciate hearing constructive feedback from customers, and we do take it seriously! You now have the ability to edit individual letters without the need to export! https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/ We also now have a Mailchimp integration! https://bloomerang.co/blog/new-feature-bloomerang-mailchimp-integration/ We're always making improvements, so be sure to keep an eye on the http://bloomerang.co/changelog and in-app notifications for all the new feature updates we will be rolling out!

October 2020

Summer from South Michigan Food Bank

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

We love Bloomerang!

Overall, we are extremely happy with Bloomerang! Switching to this product has made our daily processes much smoother.

Pros

We greatly appreciate the ease of this product. It is simple to learn, simple to use every day. We integrated from a very outdated and very messy product. Bloomerang's team was very thorough in cleaning up our data and helping us along this entire process. Bloomerang's support is also excellent!

Cons

Occasionally, our team struggles with the reporting element in Bloomerang. For the most part, we are able to get everything we need from reports. However, there are times where the reporting feature is a bit complex and difficult to use. We are thankful that support is available to assist when issues occur.

Reasons for Choosing Bloomerang

We chose Bloomerang because of the support availability, ease of use, cost, the ability to easily integrate, and reporting.

Reasons for Switching to Bloomerang

Our product was outdated, difficult pull any report, limited resources for support, and we wanted a smoother product to communicate via email with our supporters.

January 2021

Lauren from Children's Association for Maximum Potential

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2021

A great product, a great addition to our organization.

Overall a great experience, I am very pleased with the software and am glad we made the decision to use Bloomerang.

Pros

I love how much data Bloomerang tracks and how easy it is to extract. The product is very intuitive and it makes thanking donors and tracking emails/interactions very easy. Several updates have been made and features added since our organization started using it, and I appreciate them listening to their customers to make the changes requested.

Cons

The list of people under "Tributes" cannot be searched or sorted by alpha order. Makes it difficult to determine whether someone has already been listed so not to make a duplicate entry. Cannot change a person's Tribute listing from "In Honor" to "In Memory", must create a new Tribute individual.

Reasons for Choosing Bloomerang

Word of mouth, colleague has used them before, customer service.

Reasons for Switching to Bloomerang

Not very user friendly, was switching credit card processors, so it made sense to move to a new software that integrated with the new credit card processor.