





Constituent profile






Supported Operating System(s):
Linux, Web browser (OS agnostic)About CiviCRM
CiviCRM is a cloud-based, open source constituent relationship management (CRM) system developed specifically to address the needs of nonprofit, civic sector and association-based organizations.
Because CiviCRM is open-source, it’s highly customizable and free to use and develop. CiviCRM offers a variety of tools such as online and offline fundraising, grant tracking, event planning, donor and member management, advocacy campaigns, case management, communications and bulk email and more. CiviCRM stores all data, contact information and event history at one central place. Individuals can sign up for their membership, renew subscriptions, make donations, receive notifications and more. CiviCRM offers 40+ reporting templates to create custom reports.
...Constituent profile
Supported Operating System(s):
Linux, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
3.5
Value for money
4.5
Customer support
3.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
May 2016
Jonathan from Lyons Digital Media
Company Size: 2-10 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
4.0
Customer support
4.0
May 2016
Our go-to for Associations and others
CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox. It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events. CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause. We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users. The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply.
Pros
Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.
Cons
It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.
October 2020
Youssef from Coptic Orthodox Church
Company Size: 501-1,000 employees
Industry: Religious Institutions
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
October 2020
Great potential and features
Pros
The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across.
Cons
The user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof.
Reasons for Choosing CiviCRM
Civicrm was compatible with our server, was free to use and more powerful with its portfolio of features and customisability.
July 2016
Alex from Clearnote Fellowship
Industry: Religious Institutions
Time Used: More than 2 years
Ease-of-use
1.5
Value for money
5.0
Functionality
4.0
July 2016
A versatile but clunky CRM software
Pros
CiviCRM is extremely versatile and customizable. We use it to produce letters to donors and large mailing lists for various functions. If you have a fair amount of technical web knowledge, you can integrate your database with other online software like MailChimp. It is also FREE!
Cons
CiviCRM is pretty clunky and not pleasing to the eye. While you can segment your database in almost any way with the search features, it's often nearly impossible to know which version of the search interface you should use: Advanced Search? Search Builder? Full-text Search???????
April 2016
Chelsea from Kairos Earth
Industry: Environmental Services
Time Used: Less than 12 months
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
April 2016
A wonderful experience with CiviCRm
Pros
I work for a very small and relatively new non-profit organization and CiviCRM has been the perfect combination of intuitive/ user-friendly, as well as adaptive to our unique needs as we continue to define our direction, expand our scope, and grow to reach a larger audience. Civi has allowed us to track and maintain well-rounded profiles of our constituents, donors, participants, and volunteers -- many of whom fit into multiple of these categories. I have a lot left to learn about Civi and when I get stumped, I can almost always find the answer in the forums online or through our vendor.
Cons
I've had the most difficulty with CiviCRM integrating into our Mailchimp account and newsletter. Overall, it's worked quite well but there have been several glitches and several times where the solution or steps to take to fix a problem were not at all obvious (to me, at least!).
July 2017
Shirley from Florida Native Plant Society
Company Size: 1 employee
Industry: Environmental Services
Time Used: More than 2 years
Ease-of-use
4.0
Functionality
5.0
July 2017
High functionality at low costs
Very functional so long as you don't need something new
Pros
Cost -- our volunteer run organization could afford it (we pay for hosting which includes administrator and user coaching) Highly functional and generally very easy to use Very flexible with extensions that are much more advanced than found in cost-comparable products -- membership, events, etc. Very good API Ability to fully get all data out of it
Cons
Import of large quantities of data using supplied import procedures is painful at best. That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee. While existing reports are easy to use, creating truly new ones is nearly impossible (need to create a new extension) Sadly lacking documentation on creating extensions