MOHID Software

Pros

Its a complete suite. Kiosk is the most attractive functionality. Salaat timings can be imported and displayed on kiosk.

Cons

The issue is we have to login into 2 applications (mohid and forte) to get transaction details. We cannot see transaction fees anywhere. Mohid suite does not display transaction costs. Forte suite is ancient and does not have reporting functionality of transaction breakdown. I would rather use PayPal, but I guess you are promoting Forte.

Mohid date search should have options like "this year", "this month", "last month". It always prompts for actual date value which is a pain.

Kiosk cannot accept ACH payments.

Pros

Good set of features. Ability to send deposits directly to different bank accounts based on the type of donations. Ability to follow up on pledges.

Cons

User interface can be improved. Some of the features related to pledges needs improvement. Membership management is not very intuitive.

I WAS UPSET INITIALLY BECAUSE OF THE POOR RESPONSE FROM SALES AND MARKETING TEAM BUT IT HAD A HAPPY ENDING WHEN CUSTOMER REP ENDED UP THE SESSION VERY INTELLIGENTLY. HER EXPERIENCE AND PRODUCT KNOW IS IMPRESSIVE.

Pros

IT IS A UNIQUE SOFTWARE FOR MASJID DONATION MANAGEMENT SYSTEM, SOFTWARE PROVIDES COMPREHENSIVE SOLUTION.

Cons

INITIAL RESPONSE TIME WAS POOR. SALES AND MARKETING NEEDS TO IMPROVE THEIR PERFORMANCE BY PROVIDING QUICK RESPONSE TO CUSTOMER QUERIES.

Pros

The system is easy to use. Reporting can be enhanced but it provides key reports flawlessly. The credit integration is great.

Cons

Not allowing to do a wild card search on screens. The reporting and the pledge modules need to be enhanced for better functionality. There are things that can be done, one is to run failed transactions automatically for 3 times before you mark it a failed. Also if a new card has been updated, it does not run the payments that have not been collected in the past months, etc

Looking forward to a more agile software as you continue to improve. We are proud to be working with the MOHID team!

Pros

No other software out there that focuses on non-profits. The backend has been great. Great customer service!

Cons

Functionality like membership has not been what we expected. Improvements needed.

Overall we are very happy with the application just wished that we have even a read only API access to our data so we can customize our own reports and manipulate data on our end. Each Masjid has its own requirements and understandably MOHID can not accommodate every wish. Given access to select API will help Masjid management to handle their own data in a way not provided in MOHID.

Pros

very responsive application
All in ONE solution
Excellent security and access management
We really like donation module and been able to map program accounts to ledge accounts.

Cons

Reports, forms not customization
NO API access to generate on demand reports not available in MOHID
Should have more powerful widgets which can be customize from font size and type of information displayed thru widget.

We are very satisfied with our decision to use Mohid. It has streamlined our financial management. The support team including Mohsin Bhally, Firdaus, Abida, have been super cooperative with a focus on service excellence. They spent hours and hours with us until we were very comfortable with the system and on our way. I recommend this product to all nonprofit institutions.

Pros

Always responsive to our inquiries.
Superior close the loop process
Excellent Flexibility to accommodate client needs

Cons

Labels of the data fields are not always intuitive.
Room for improvement in customizability.
Check printing

Pros

Easy to Use Mohid Application and Team was available for all clarifications during setup and on-going requests.

Cons

Not available for free on mobile for musallih's to access or donate from mobile.. and No negative rating for customer service

We are overall satisfied with including MOHID as one of our primary non-profit revenue generation tool.

Pros

Easily setup donations categories and campaigns for the Kiosk and Portal
Monitor donations in real time
Easily get the desired reports
Accounting has all the transaction information and we do not need to followup with any details

Cons

Setting up Fundraising and Program events needs more customization options like add new fields as mandatory and optional.
Allow to have limited access so they can generate reports for the various donation campaigns or allow setup of auto generating and mailing reports to an email list.

Likes Best

The kiosk is really useful. Makes it easy for people to donate

Likes Least

Software/firmware upgrades are sometimes manual. They should be automated

Recommendations

Try to use all the features from the beginning. If u don't, u may end up not using those features at all

Likes Best

Everything! Excellent Customer Service, the ease of taking donations, the ability to have different funds/categories, an all in one system and a lot of features that pertain to a masjid such as membership and much more. Due to the demand we have been experiencing, we recently bought another kiosk and the amount of donations we are receiving is phenomenal Alhamdulilah because of Mohid!

Likes Least

None so far, everything works as expected. Have been using it for the past year and half, and have no complains.

Recommendations

I would highly recommend Mohid to every masjid, the least you can do is give it a trial run and test it out.

Likes Best

I'm very impressed to find such Donor Management tool is available to use at Masjid community. The software is rich in feature. It is built to meet the direct needs of masjid such as donor management, program signup, volunteer management etc. At back-end side, administration is easy and can be managed from remote location. The customer service is great. The functionality and setup of the product is user-friendly and intuitive.

Likes Least

Hope to have a comprehensive manual - how to use all the features of this product.

Recommendations

I recommend to start using it and see the benefit.

Likes Best

The product is already very well thought out and covers most functionalities of our organization. The most important and best aspect of the vendor is that very attentive to the feedback and prompt on requests for modification to platform.

Likes Least

I really have no negative comments regarding the product or vendor.

Recommendations

I strongly recommend the product to all masajid. The consolidation of services and all the activities makes it an extremely valuable unified system. There is no more need to look for freeware or multitude of systems and manual processes and documentations, everything has been consolidated and in compliant cloud infrastructure to secure the private and financial data.

Likes Best

Very well thought out product. The software interfaces are easy to use and work flawlessly. Functionalities are ready to use out of the box and lot of customization options available. Best part is its all cloud based so you can use it pretty much from any where including Kiosk configuration changes. Kiosk hardware and display is also really neat, making donation process real easy.

Likes Least

none so far in our use for last 6 months. Everything is working without any issue.

Recommendations

Try it out. The combination of Kiosk and refined software makes it a must for all masjids.

Likes Best

It is a complete package and moe to come for a masjid.

Likes Least

Inability to split donation amount into categories.

Recommendations

Do a good trial run to understand the product. See all the training videos. Make a list of current requirements and issues you have with accounting. Then see how MOHID can address these items.

Likes Best

Vendors have really thought out the major financial needs of Islamic Organizations and have developed modules which assist and ease the daily process as well as major events like fundraisers.

Likes Least

There is nothing that you don't like. Vendors keep on adding enhancements which address your concerns.

Recommendations

Use the software, compare it with the processes that are currently in place.