About DonorSnap

DonorSnap is a cloud-based donor management and fundraising solution for the nonprofits who are having problems with tracking donors, spreadsheets or homegrown databases. It helps users centralize donors, volunteers and members in a single solution. It offers reporting, import and export capabilities, calendar reminders and email marketing through integration with Constant Contact.

DonorSnap provides users the ability to add custom fields to any area of the database and can set up data tracking specific to the unique needs of the organization. It is capable of handling databases with more than 100,000 contacts.

DonorSnap’s tickler calendar reminder system and the notes system schedule and track every interaction with a donor and with the query f...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

162 Reviews of DonorSnap

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(96)

96

4 stars

(52)

52

3 stars

(11)

11

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 162 results

January 2021

Mia from Fisher House of the Emerald Coast, Inc

Verified Reviewer

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

DonorSnap Best Solution for SMALL nonprofit

Fabulous, [SENSITIVE CONTENT HIDDEN] is amazing, the support team is responsive and I have hopefully sold a new user, another Fisher House group like mine.

Pros

When I was researching, I was pleased to get such quick response and favorable reviews from current testimonials. The pricing is great, implementation and conversion realistic with cost and timeframes, and features are perfect for our size organization. I like being able to target customers through reports and then send emails/texts. Integration with QB is a huge plus! Responsive forms automatically entering new donors is also a time saver.

Cons

I would like inbound text (text to donate specifically) but more importantly, the ability to upload document attachments from the software. Scanning them, naming them and then adding them is very time consuming. I use handwritten notes to donors and like to capture them for future reference so they don't originate from a document that can be PDF.

Reasons for Choosing DonorSnap

COST and features versus ongoing COST, implementation and conversion costs and timelines to do so, lengthy contracts. No pressure sell versus HIGH pressure sell. Current users I reached out to directly were so helpful and none said they had regret. PS I had never heard of this software and it doesn't show up on the first few pages of a google search. Another platform I was looking at inadvertently named you in their conversation with me. I immediately checked you out, and signed up within weeks. LOVE IT

January 2021

Suzi from Cloverdale Senior Multipurpose Center

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2021

Complex Needs Met

Spreadsheets are gone! Before utilizing DonorSnap we had many places things were kept. We had numerous methods for tracking the same data and it was difficult to get thank you letters to donors and fundraising addresses updated and tracked. We needed what DonorSnap has to offer. We are still learning of new ways to utilize the tools it has and with its collaborative relationships for a credit card processor (goEmerchant), with Constant Contact, and Intuit, then the ability to create forms to integrate with your website. We are now re-developing our website and working to fully utilize the abilities of DS in our non-profit.

Pros

I love that I have the ability to customize the screens and that I can build forms to meet our needs.

Cons

The needs of a non-profit with donations and memberships are complex and had been managed poorly before this software was in use. The learning curve is long and complex and it is because the functions are complex as is needed with the type of needs we have.

Reasons for Switching to DonorSnap

A solution was needed for the data and lack of consistent tracking we had before.

January 2021

Fran from Hemophilia Foundation of Greater Florida, Inc

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

2.0

January 2021

Donor Snap Review

It is good but it is a challenge to do the integration with constant contact and our fundraising platform qgiv

Pros

It is easy to use This is not working

Cons

We need help with integrating constant contact with it. It is not always easy to get assistance- there is no Volunteer feature

Reasons for Switching to DonorSnap

Donor Perfect was VERY EXPENSIVE and did not offer anything special

January 2021

Amber from LightBridge Hospice Community Foundation

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Best Customer Service

I love DonorSnap - from the functionality, to the simple/customizable dashboard appearance, to the top notch support team and weekly trainings!

Pros

The software is self explanatory and easy to navigate day to day function. They customer service blows any other company out of the water! They are quick, responsive, and reliable. Having an issue? The team will make you a custom step by step video in your individual database. I thought I would need phone support but their team is SO quick and thorough via email that I feel more supported by email than I ever did with a previous database company by phone. Free weekly training are the icing on the cake for a great database system.

Cons

The process to access reports/certain information can be very time consuming until you are 100% comfortable with it. There are a LOT of steps to run a simple report. DonorSnap is a bit ore DIY than I am comfortable with, ex. building my own forms. DataMinorPlatinum still scares me after 8 months of playing with it.

Reasons for Choosing DonorSnap

The cost of DonorSnap could not be beat by any other company. The sales team was kind from day one and sold me on the great product immediately.

Reasons for Switching to DonorSnap

They had AWFUL customer service. Response time to have a simple question answered was 5-7 business days. Everyone on their team was rude and couldn't care less about their customers.

January 2021

Jennifer from Hunting Park Christian Academy

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Must have for Non-Profit

Use the incredible customer service. They made excellent suggestions to customize the site and make it work for our school. Take the webinars. Watch the help videos. I have loved the search feature for looking up check numbers that may have gotten out in the wrong name. I love the fast and extremely helpful customer service. It's also very adaptive to each business. I have used it for nearly 8 years and am still learning new features. There are a ton of reports and ways to customize it. Don't be afraid to ask DonorSnap how to make it work for what you need. They will definitely help.

Pros

It's a highly intuitive program. It's very easy to use. Love the ease of receipting and setting up reminders. I love the ability to email both monthly receipts and year-end contribution statements. The customer service is the best. There are a ton of training videos on the website that are all free to use. They also have many free webinars. You can also reach out with any question and they are very responsive and help you through your problems right away. They also just introduced a new feature where you can send texts to your donor base. I have not had much experience but it was very easy to set up.

Cons

I found this very easy to use and honestly there are not a lot of things I find wrong with Donor Snap. I recommend it to people all the time!

Reasons for Switching to DonorSnap

We were growing out of our limit for the number of our contacts allowed for our price tier. The next tier was much too expensive. I also did not love the functionality of eTapestry for our school. It was really hard to use and the training videos weren't included in our plan.