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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Eleo
Eleo is a cloud-based donor management solution designed to help nonprofits build donor databases, manage donor interactions, track fundings, plan events and more.
The donor database and contact management features help users build donor profiles and communicate with volunteers and supporters. The donor profiles are customizable, allowing nonprofits to capture the details relevant to them. The list building feature helps to create tailored lists for the entire contact database and initiate targeted campaigns.
Eleo can track all kinds of gifts and pledges and can send automated acknowledgments and 'thank you' emails to donors. It can accept and process payments in all forms including cash, check, in-kind, cards and PayPal.
Additional features i...
95 Reviews of Eleo
Average User Ratings
Overall
4.84 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
May 2020
Rachael from Aspen Science Center
Verified Reviewer
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Eleo has been wonderful!
We have really enjoyed it!
Pros
Eleo is really easy to use and the customer service is amazing! And you just can't beat the price!
Cons
The look is a little dated and some of the categorizing of things is not entirely intuitive.
Reasons for Switching to Eleo
Salesforce was too big and cumbersome for our small organization.
May 2020
Jamie from Historic Boulder, Inc.
Company Size: 1 employee
Industry: Museums and Institutions
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2020
Great Value Product with Excellent Customer Support
I'm finally able to see who my active members are, who has expired, who needs to be contacted, all with a few clicks of a button. We've had a database for years, but the real key to managing a database is to KNOW the data that's held within it. Eleo is helping us get to know our members and contacts more deeply than we did before.
Pros
What attracted our organization most to Eleo is how much bang you can get for your buck. This software has a lot of the same features as larger, more expensive CRM tools, but without the years-long contractual agreements, and with way more affordable pricing for a small/mid-sized non-profit like us. So far, Eleo has really delivered. We finally have a system in place for strategically reaching out to membership and generating the reports we need to analyze our success. I can't wait to see how far we can go with Eleo.
Cons
Integrations with different website platforms is somewhat lacking. For example, embedded forms don't seem to work well with WIX. Also, I'd really like to have membership sign-up forms as an option. However, Eleo's excellent team has helped us find solutions and work-arounds so far for every shortcoming.
Reasons for Choosing Eleo
No contracts. Flexible pricing based on number of contacts - can grow with us. Included customer support team. AFFORDABLE. Features that we need like the volunteer, credit card, and webforms modules.
Reasons for Switching to Eleo
This software was an ancient desktop setup. The reporting functions had long been broken - it was no better than using a Excel spreadsheet. ...Actually, it was worse, because of the great lengths you have to go to even to get an overview of your data. Ouch.
December 2020
Brooke from Faunalytics
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Eleo Review
As a small nonprofit, every expense is carefully considered and Eleo was a wonderful alternative to expensive competitors like Salesforce or Donor Perfect. The customer service folks are friendly and they also have a great blog for fundraisers.
Pros
Eleo is hands-down the best donor management software for small-budget nonprofits. All the features that you need without the unnecessary and pricey flare.
Cons
The software isn't as visually appealing as major donor management solutions and can occasionally be clunky, but nothing major. Still a great product.
March 2019
Brandon from Meals on Wheels of Mercer County
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2019
Limited but happy user
Pros
The flexibility in creating reports and other options.
Cons
From the limited features that I used, I don't have any negatives to mention.
September 2020
Sandra from PetLoss Partners
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Fully Featured
Very Happy. I've been using them for years. Easy to use and prices are very reasonable.
Pros
Easy to use with friendly - live customer support
Cons
They don't do auctions yet and that would be something I would like to consider in the future.
