Eleo Software

Eleo allows my clients to track the relationship with each stakeholder - donor, volunteer, client, community contact, etc. It allows us to segment lists so we can customize our communication with each person. Nonprofits are all about relationships. Eleo is a vital tool to help you manage the many important relationships your nonprofit has established.

Pros

I have worked with and volunteered at nonprofits for the past 30 years. I am that rare person who likes databases and believes it is one of the most important tools a nonprofit can have. Eleo is easy to use, has dynamite training and support, and is super affordable compared with comparable software programs. Put the data in correctly and you will get out what you need to know to move your nonprofit forward. And if you need help doing it - support will help with that.

Cons

I can't think of anything I didn't like about Eleo. So many nonprofits are paying outrageous software fees without investing in the training to use it properly. Use Eleo, get trained and save money.

Pros

Support team and "library" with instructions and screenshots of how to use Eleo features. I like the create a mailing option that automatically creates thank you letters with gift receipts.

Cons

Have to manually input all data - can't automatically upload/import from PayPal, Network for Good, etc.

Pros

This product is super easy to use, even for coworkers for are not tech savy. If you ever had a question, their customer service team responds super quickly to assist with whatever you need.

Cons

There are a few negatives and kinks to the program. The first is that not all fields are able to be customized which makes it a little tricky trying to navigate it to fit the needs of your organization. I have encountered a few kinks in the program and mentioned it to their team and within a few weeks the kinks were fixed (i.e. not being able to soft credit a pledge payment or link a pledge payment to an event).

Pros

An easy-to-use repository for donor information. Great technical support. Ability to look at data multiple ways with the report writer. One place for all the contacts for the organization. Ability to add all revenue and expenses for events and fundraising campaigns. Integration with our email provider ConstantContact is a plus. Plenty of documentation on how to do each task. Steps you through things thoroughly. Integration with payment processor easy to set up.

Cons

Webforms are a bit simplistic. Would love to be able to use HTML to dress them up with photos and other text. Also, there is no option to ask donors to cover transaction fees. That is something our organization would very much like included.

Pros

Intuitive
Customer support is phenomenal
Grant feature, calendar
Easy removal of duplicates
Easy upload of excel files
Web-based

Cons

Would like to share dashboard views between staff members (e.g. share view of special reports within department)

Pros

It's functionality has been whats most appreciated by our staff. It's very easy to run the reports you need and to see exact snapshots of where you are at with your fundraising goals.

Cons

We do not have any issues or negative comments about the software as we have been very pleased with ELEO.

Easy, simple, ready to go!

Pros

Love that it is easy to set up, to integrate with previous software data, and it is reasonably priced for my small organization.

Cons

So far, (its has been less than a year, I have found nothing to complain about. Client support has been very helpful.

Pros

I love using this software from Entering the information which is very easy to do and it flows really nicely and is extremely easy to use. The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet and the tutorials are easy to follow and learn!

Cons

Lack of custom signature for letters and recurring donations are tricky and have to be manually processed.

Pros

We love having all our donor records in one place. We get donations through a variety of avenues and the rep makes it so easy to input everything and search the data. And really easy to send thank you letters and donation tax receipts out. It really only takes a quick orientation to understand the in and outs of the software. And if you have any questions or concerns their customer service is great.

Cons

We honestly have no complaints! We have had a wonderful experience with the rep! We highly recommend it to any non-profit.

Saves Time. Easy to use.

Pros

Entering the information is very easy to do and it flows really nicely. Everything makes sense.
The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet.

Cons

There's really nothing I don't like. It does all I need it to. I really can't think of anything that I would want to change.

Pros

I have utilized The Raisers Edge, DonorPro, and DonorPerfect this software for the COST, functionality, ease of use, the quick and pleasant customer support truly makes this product unique and comparable to the much larger organizations.

Cons

The Constituent search features, do not allow you to search by first and last name together like other databases.

Pros

Eleo is easy to use and navigate. There are helpful step by step instructions on almost any topic and if I have a question, I get a response right away. Customer service goes above and beyond! Thank you!

Cons

Not able to create customize letters using an image of a signature. Wish we would of made the switch to Eleo sooner.

Pros

This software is easy to learn and use. It is a great, affordable solution even for small non-profits. I can manage all of my donor activity in one place as well as track grants and manage volunteers and events. The customer service is awesome and highly accessible. A great company working hard to provide a top-notch product!

Cons

Basic fund development software. Lacks some of the bells and whistles of more expensive programs but overall great functionality.

The training and customer support is above all else huge for us! Customer rep are wonderful to us.

Pros

You can access it no matter where you are! Also, the customer support is amazing. Customer rep always responds right away to our questions.

Cons

We would like an option for "quick gifts"; we would love an app for our phones to access the system; and we would like fewer steps when doing a report - more of a one click option perhaps.

Pros

We love the helpful and enthusiastic customer support. Eleo has organized and simplified our record keeping in strategic ways that enhance our effectiveness in both fundraising capacity and donor relations.

Cons

At this time the ELEO online donor management software does not offer team fundraising pages for our events.

Pros

Easy to use for entry and it is organized in a way that makes sense. We have donors and members. We can easily see where each stands and process new members and renewals. Easy to create letters and integrate for email communication. Provides lots of reports and each report can be filtered for what one needs. Customer support is friendly and efficient.

Cons

The software does what it is suppose to. It would be nice if I could have a software at this price that included my website, email, accounting system but I know that is not realistic.

Pros

Customer service and willingness to adapt to our needs. great to work with. Has become an integral part of our operations.

Cons

Not able to do customize letters for fundraising appeals and thank you's. But I have the mailing list features, which is more important to us right now.

Pros

Easy to navigate and tutorials are a plus. Being able to customize each records helps with entering specific data.

Cons

For our organization we do not utilize all the donor features so that part of it is not helpful for us.

Pros

The software is comprehensive AND easy to use. Our last software was extremely tedious and to do any task took a lot of time. ELEO makes things extremely user-friendly and provides a lot of support both in the software and through their customer service.
The company made our migration easy and fast so we didn't have much downtime with our database usage.

Eleo is as beneficial to me as any database system that I've used in the past at much larger organizations. It satisfies the donor information needs and offers the ability to retrieve, update donor information, and follow-up with donors through various appeals, letters, newsletters, or other communications with great ease.

Pros

I've worked with large foundations that were established decades ago and have thousands of donors. These institutions have donor database software systems that are outstanding. Moving to a much smaller but equally worthwhile foundation less than three years ago, I met with Eleo representatives and found them to offer a high quality system that equaled my experience at larger institutions. The ease of learning and using this system, the costs for this product, and the utility of this database system are all outstanding. In addition, their personal support of any questions or needs that arise is also outstanding!

Cons

That Eleo Online wasn't established earlier! The Amy Foundation was established 11 years ago and all donors records were kept on excel spreadsheets, all of which was accurately incorporated with exceptional ease into the Eleo system.