Excellence!

We have been able to provide updated and real time reporting to both customers and funders. The software also allows us to ensure fairness in our job selection and placement processes as well as provides us with amazing payroll results and supports. As an agency we rely on the software and the providers over at CSS to make us successful and to date they have not disappointed.

Pros

The software has amazing usability and runs awesome reports. The ease in customizing it based on our needs makes it ones that makes it #1 in line with other competitors. We truly have no idea what we'd do without it.

Cons

We have no issues or complaints with the software.

A great solution at a low cost

Overall, I think this is a great solution for the price. There are a great deal of user-friendly features to this platform, and they are willing to consider customer feedback for continued growth.

Pros

I come from a Raiser's Edge background and that was definitely not affordable for the company I am with now. This software is easy to use, and has *most* of the features I need. The integration with online giving and event registration pages is good, though a bit awkward to process. Many of the features are great, including the functionality of sending acknowledgements, receipts, tracking donor information, and allowing for customization of campaigns. Integration of online giving with Braintree has been complicated and credit card scammers have been able to make successful transactions. Eleo is looking at building in a reCaptcha. Customer support has been fantastic, and they are very willing to hear ideas for improvement.

Cons

I miss the query and reporting of Raiser's Edge. There is the ability to build customized reports, but they do not format in the nice, presentable formats of their regular reports. Mailing list-building is awkward.

Easy to use donor management software with all the bells and whistles non profits need

Customer service is great - migration from other systems is easier than expected and price is great. I would recommend this software to any nonprofit.

Pros

Out of the box implementation is great! Reports that most nonprofits commonly used are included - no more queries and report exports! Eleo also tracks volunteers and events. An added plus is that the software integrates with MailChimp and Constant Contact so you can track your email marketing within the system. Also integrates with DonorSearch for a great price. Online forms are easy to set up as well. I recommend this software to all my nonprofit clients who are looking for easier donor tracking.

Cons

For some - it can be hard to give up the report customization found in larger software (Raiser's Edge) but really do you need all that customization? Why not make life simpler? :)

Thanks for helping us!

Pros

Price was affordable. Also - it's super easy to use for staff and volunteers.

Cons

Had to call customer service to understand how to create labels for the annual appeal mailing. But they were able to answer my questions quickly and labels printed great!

Limited but happy user

Pros

The flexibility in creating reports and other options.

Cons

From the limited features that I used, I don't have any negatives to mention.