Easy to use. Amazing Customer Support

Amazing customer service. Wonderful training tools, trainings and resources. Painless setup. Intuitive design. Simple reporting. Go Team GiveGab!

Pros

I work with a small and very busy staff so the idea of burdening anyone with a new Giving Day was not ideal. GiveGab was like adding a team of new members to our staff who have years of Giving Day experience. Creating the site was painless. The trainings and materials were great. And my love for the chat bubble people was real - They were always quick to respond and very helpful. The platform looks great and was easy to navigate. Very intuitive design. Even my mom was able to donate to multiple NPOs on our Giving Day without my help.

Cons

Some of the nonprofits went rogue and explored GiveGab more than they were ready to. The confusion with donating to their nonprofit site and their campaign site was real and frustrating. But a small price to pay for great customer service!

Online Gift Software decisions

The platform is customizable. We went from stripe (was that the name) to Kimbia and the integration was smooth. The team was very responsive and understood our needs.

Pros

Strong customer service, your strong knowledge of how a community foundation is complex, and colorful layout of the platform

Cons

It isn't intuitive to read gift information reports. I find deciphering what is a campaign gift and our website donations confusing. I rarely use tabs or widgets, because I am not the gift processing person.

Easy to use and amazing support

Our giving day has been an even greater success thanks to GiveGab, and their team is so friendly and helpful.

Pros

The platform is very simple for both front-end users and administrators, and it has 90% of the features we were looking for. The team at GiveGab is amazing in terms of support.

Cons

A few things were inflexible, so we couldn't customize them. It was difficult to automate some things (specific donor challenges)

For GiveGab

Frustrating

Pros

I did not like anything about this software. The interface is clunky and does not allow full brand value.

Cons

The bank fees are higher if the donor chooses to cover them. So a customer will be paying more money to completely cover their donation than if they don't and GiveGab will take out of the "bank processing fee". Seems very untrustworthy to have different bank fees based off of whether it's an individual covering them or GiveGab taking out of the donation. You have to sort through all of your donations and do the processing paperwork yourself. There are no notifications from GiveGab when they actually deposit the money into your account. It is processed a second time through an entirely different platform, Stripe, which makes consolidating bank statements confusing. Too many emojis from the staff when asking questions.

Thanks GiveGab Team

I've used this product for other two years in my current place of employment, expanding the work we've done with them to multiple giving days, but I also sought out their partnership during my transition into this institution. Having previously had a really good experience with their product at another institution, I knew they were the right company to partner with again. That decision was broadly supported throughout my division as well given their great reputation and wonderful customer service. Nice work, GiveGab team.

Pros

The GiveGab giving day platform is so easy to use and they are constantly improving it (with no interruption of service). The team who assists you is really invested in your success so you aren't simply buying a product but instead investing in an extension of your team. They have run so many giving days that my confidence in their partnership was extremely high and they can offer recommendations based on the successes they've seen but are also open to hearing new ideas and trying to help you implement them. The product itself is fairly flexible (more flexible if you pay for more customization), the reporting is easy and efficient, and they were able to make the adjustments that I needed to cater to my particular organizations needs. I love the countdown clock, the leaderboards, the individual giving profiles, truncated giving process and customizable survey questions.

Cons

There isn't a direct integration for our data through an API so we do a manual download of this information post our giving challenges. While this isn't ideal, it works fine for time bound giving challenges. If we were to use this product on an ongoing basis, I would look to improve this functionality. Another con is some of the design limitations. Because the site is mobile responsive (yay!), some images look better on desktop than mobile and visa versa. It would be great if different options could be selected for different usage. Overall, the pros far outweigh the cons with this company.