Kimbia Software

I don't think I can list a single benefit.

Pros

It's really hard for me to find a Pro for the Kimbia product. I would have to say that the best thing I've experienced is that Dave is fairly helpful once he responds to our request for assistance. Often times, the response is delayed but once he gets back to us he's helpful.

Cons

I'm sorry to say that there are probably too many Cons to list. As a professional fundraiser tasked with raising funds using the Kimbia platform I feel like I've had to become a web developer in order to get the tools I need to be successful. Even now, I am highly doubtful that we'll be able to raise our needed funds because we use this product. From a professional fundraiser perspective, I really dislike the look of the fundraising pages. I also hate I have to pull 3 forms to get all of the fundraiser's info for 1 campaign. The user interface is extremely difficult to navigate so I spend a fair amount of time updating pages for fundraisers, I can't ask someone who is raising money for our organization to muddle through changing their pages. I also am VERY turned off that our organization has asked for more training in the product and the response from Kimbia was that we'd have to pay for it, in my opinion that shows a complete lack of customer service and an extreme disinterest from Kimbia on wanting our organization to be successful. I'd love to be able to switch to a superior P2P fundraising product and am hopeful we will be able to in the future.

I could go on and with greater detail to the Cons of Kimbia and even though I hate to give negative product reviews I feel very strongly that Kimbia is a hinderance rather than a help to the effort we are putting forth for our event.

It makes it possible to do an on-going campaign and have confidence that the donations will be tracked, acknowledged and reported accurately.

Pros

Ease of use for the donor for making multiple donations and learning about the nonprofits; the Kimbia team is fantastic to work with and always very responsive.

Cons

So far, the inability to automatically add recurring gifts to the leaderboard. It understates our impact and causes angst. I hope that can be worked out soon.

Pros

It is easy to use for those who are not tech savvy. Customer service is superb! Everyone I've worked with has been responsive and supportive.

Cons

We set solid time limits on time restricted pledges. We have to adjust end dates for pledges. It's not a huge problem as we can access the site from any computer with internet access and set reminders.

Pros

the ease of use of the entire software, it loads very fast, unlike some other softwares I have used.

Cons

the navigation screen could be less cluttered. The xml file should use relative position instead of absolute, just a thought...

We have raised more money!

Pros

Customer Service is top notch. Always helpful and easy to access. The way it integrates with our own website is very nice. Since it doesn't take you to a 3rd party site, it streamlines things for our guests and donors.

Cons

I wish it was a little easier to navigate the back end pages. When first using, it's not super user friendly. it takes a lot of clicks to figure some set up out.

Provides easy to configure forms for embedding on your site

Pros

Kimbia makes creating new donation forms very easy. The reporting function is highly configurable to create automated reports for different team members. Support is responsive to requests.

Cons

Individual form elements are not as customizeable as other form generators. Styling is controlled via external style-sheets.

Pros

Ease of editing and somewhat easy to navigate. able to run reports.

Cons

Somewhat slow (some drop down menus don't work). Terrible training for users. No documentation (which is kind of unheard of from software companies). Lack of organization from our rep. who seemed to also be learning as he went.

Pros

How easy it is to look for certain information and pulling specific reports. It was very easy to set up different users and manage our account.

Pros

Most of what I need to with Kimbia is pretty self-explanatory. It's well organized and the reporting feature is really helpful.

Cons

Slow to load when switching between campaigns. When I don't know how to find or do something, it's difficult to find the answers.

It serves its purpose in tracking online donations.

Pros

After becoming acquainted with the software's capabilities, it offers a number of useful options for generating reports and tracking donations.

Cons

The software is very difficult to navigate and could be more user-friendly. What's more, the software should have more native capabilities that allow it to easily interact with other systems.

Pros

Way we can see the backend and make changes to the pages. We are able to update and keep the nonprofits up to date on the latest changes we make, etc.

Pros

User friendly for certain aspects of system and customization is great. We're exploring more and looking forward to what else is possible

Cons

Back end set up (donation page for example) is cumbersome and we've been disappointed in customer support.

Pros

Administrative abilities, I could easily make changes to individual registrations. Shirts sizes, address, refunds, etc...

Cons

Having to rebuild reports for each event, Multiple emails to registrants, limited training, no step by step instruction manuals, team pages vs individual campaign pages were confusing to our registrants and not user friendly to set up.

We have certainly managed to raise funds time and time again, which is great! We just want a better workflow and design to be implemented.

Pros

Peer-to-peer fundraising has some nice features. Setting up a basic registration form is pretty easy.

Cons

Complete setup of a full campaign is very difficult unless you have a lot of experience with how everything works and where the settings are buried. The site is also not very responsive. You'll edit a setting, push submit, and the screen will sit for a little bit before doing anything. You might get a message that something didn't work after that. Creating a report requires a LOT of clicking around usually. The entire Kimbia platform needs to be updated badly. It has an early 2000's aesthetic and workflow. Sites today are a lot more streamlined and intuitive. With the right redesign, Kimbia could be something truly great. We don't use all of the features it has to offer because setting them all up is like navigating a maze. Settings typically have no description as to what exactly it is.

We have been using this product for more than 3 years and have not had any issues with it. We have also used it for multiple applications.

Pros

It is adaptable to your needs. We have used it for our Giving day for 3 years and have been very happy

Pros

Kimbia provides a variety of options, easy to use functions and response team members. Kimbia provides quality staff members to oversee projects and helps facilitate positive working relationships.

Cons

More complex tasks require input from Kimbia, often necessitating handholding. The software can be limited in functionality.

Pros

The software was very compatible with our other software making automating our system much quicker and easier with a few were human errors.

Pros

This software is very easy to use! Also, we have had excellent customer service this year. It has definitely been elevated from our first year use.

Cons

Wish there was a little more flexibility in certain items. Ability to change the way things are used or look on the site would be good.

Ability for customize and simplify our online fundraising efforts.

Pros

Flexibility of where I can put donation pages and how unlimited ways I can customize forms for my needs.

Cons

Not enough documentation of new features and the different types of widget and other features that are available and how to use them.

Pros

The software was simple to use for our nonprofit partners, which made it easier for our team to focus on other aspects of our Giving Day.

Cons

Some limitations in the nonprofits' ability to customize their content, specifically on their profile pages.