





Charity walk marketing-donation form






Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About Luminate Online Marketing
Luminate Online Marketing is an online fundraising and marketing automation software for non-profits. The solution offers a host of interactive tools to develop dynamic marketing campaigns and organize online fundraising events. The software features tools to allow non-profits build campaigns via email, mobile, and social channels, along with donation and email acquisition technology that allows organizations to engage effectively with their constituents and convert them to regular donors.
Luminate Online Marketing partners non-profits with a comprehensive staff of fundraising experts. Organizations can smoothly drive top-performing donor acquisition, donor retention and fundraising results. The digital marketing tools enable organizers to create and design i...
Charity walk marketing-donation form
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.0
Customer support
4.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
February 2015
Ali from Southlake regional health centre foundation
Industry: Hospital & Health Care
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
4.5
February 2015
Easy to use, amazing results!
Pros
I like that it integrates almost seamlessly with Raisers Edge! I love how the Constituent 360 database tracks every interaction a user makes.
Cons
I don't like that the C360 database doesn't allow for Organisational records. That's silly Blackbaud! And the preceding alpha and zeros on a receipt number don't transfer to RE.
August 2014
Keri from GVFBS
Industry: Civic & Social Organization
Time Used: Free Trial
Ease-of-use
3.5
Customer support
4.0
Functionality
4.0
August 2014
We purchased the platform nine months ago
Pros
This product integrates with Raiser's Edge, which streamlines data entry. They have a great program called Go!, which takes you through three different email campaigns and provides specific direction and feedback to grow your email lists. It is not difficult to set up new action forms. Emails are not difficult to send (especially if you are working off a template designed for you in the Go! Program). Blackbaud has been quick to respond to concerns and problems that arose from the integration with Raisers Edge.
Cons
Navigating to some of the reports is less intuitive than I would like. But, like anything, once you understand the structure, it is okay.
February 2019
Emily from Environmental Defense Fund
Company Size: 501-1,000 employees
Industry: Civic & Social Organization
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
2.0
February 2019
Walled garden that failed to keep up with changing world
For a small nonprofit trying to accomplish simple tasks, Luminate's all-in-one nature would be an advantage, but I can't imagine a small nonprofit having the budget for this tool. Any nonprofit who can afford this product is likely doing things far too sophisticated to accomplish without a lot of hacky workarounds. Blackbaud is a company that competes by acquiring their competitors and letting the product wither. LO's predecessor, Convio, was a pretty good early online nonprofit platform, but after the Blackbaud acquisition, they lost most of the original staff and fell permanently behind the curve on innovation.
Pros
As an all-in-one tool, there were some built-in easy personalizations and a universal login.
Cons
Very difficult to flow information to and from other tools. Query tool has significant limitations in capability - no nested parentheticals, e.g. ((a AND b) OR (c AND d) OR e) AND (x or y) AND z - and takes forever to run. Reports similarly limited and run slowly, occasionally hanging up and never finishing. Spend a lot of time exporting reports, manually manipulating them in Excel, and reuploading them back into the system. Limited number of custom fields available. Clunky interface that's difficult to train new employees on. No significant automation capabilities. Always 1-2 years or more behind the curve as new features become industry standard. Eventually started building a next-gen product that operates in parallel to the legacy product and requires the user to toggle back and forth between products and push data from one to the other (with a wait, of course) instead of all the features being available in the same product. Nickel and dime you with additional costs for anything remotely advanced or new.
November 2015
Shaun from AIDS Resource Center Ohio
Industry: Civic & Social Organization
Time Used: More than 2 years
Ease-of-use
3.0
Customer support
4.0
Functionality
4.0
November 2015
Great product with a lot of potential
Pros
The flexibility and the integration are the best parts.
Cons
Blackbaud has acquired a lot of products over the years and even though integration is happening, your needs may be slower at integration than others.
May 2015
Keri from Greater Vancouver Food Bank
Industry: Civic & Social Organization
Time Used: Less than 2 years
Ease-of-use
3.0
Customer support
5.0
Functionality
4.0
May 2015
Luminate Go!
Pros
I loved their Go! Program. It enabled us to get up and running with our eNewsletter, and various eCampaigns. Providing templates and guidance.
Cons
Not as intuitive as I would like. Also you either have to use the WYSIWYG Editor (which can be buggy) or know HTML.