Donor management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Network for Good
Network for Good offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits.
Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages.
Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices.
Personal Fu...
169 Reviews of Network for Good
Average User Ratings
Overall
4.49 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
November 2018
Hebert from Bread of Hope
Verified Reviewer
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2018
Falling in love with NFG
I just love how I can rely on a system that helps me connect with my donors, making so much of my work easier and giving me time to focus on what I need to.
Pros
the integration of so many features that allows you to connect several services in one place. I'm using less and less other services for contacting donors, events, donations, and using just the Network for Good donation management system. I also like the customer service available. It's great to have a team helping you through all the craziness of fundraising. I also like how NFG is constantly incorporating new technology in their system.
Cons
I wish some features would give me more customization options. Like, donation pages, forms, and direct mail, but I can perfectly work with all the available features.
December 2020
Hossein from Iranian American Community Center
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Software is software but what makes NfG different is the people
Excellent and easy deployment.
Pros
As with any software we do run into problems from time to time. What we have come to depend on is that everytime we run into a problem, we get a solution from the support team. In terms of functionality, the things we like the most are: - Email toll is easy to use, setup and send - Ticket Sales - We are a community center so pre-COVID we did lots of in-house events, and post-COVID we now do lots of virtual events. Its been great for both uses - Creating Donation Pages - The WYSIWYG editor is intuitive and easy to use. Setting up new donation pages takes just a few minutes! - End of Year reporting - Pretty self-explanatory - Quickbook Integration -
Cons
There are a few features, and I would really describe it as bells and whistles that would be nice to have. But value to feature to money it really is tough to beat Network for Good.
Reasons for Choosing Network for Good
Price, service, ease of use and value
Reasons for Switching to Network for Good
We needed a easier to use platform for our smaller non-profit
December 2017
Katy from 4KIDS of South Texas
Company Size: 11-50 employees
Industry: Religious Institutions
Time Used: Less than 2 years
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
December 2017
To stay with NFG or not to stay... this is the question
No
Pros
I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.
Cons
The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday
Response from Emily
Replied January 2018
Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!
December 2020
jenine from Culture For One
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
NFG has changed our org for the better!
You need to know this - the customer service we've received from Network For Good is AMAZING. I am serious! We had Neon before, and it was like pulling teeth to get ANY help. I am a customer service maven and I hated dealing with neon but I LOVE dealing with Network For Good because they help us to feel as if they value our business. The chat function works almost immediately and every query has resulted in a viable solution. What's not to love?
Pros
The reporting feature in Network For Good is intuitive and easy to use and integration with Neon was nearly seamless. We were able to cancel our email service with another company since Network For Good enables sending eblasts from the CRM - literally at the click of a mouse! And this system adjusts the profile should a donor unsubscribe. We are saving money and enjoying using this CRM - and I cannot say enough about their attentive customer service!
Cons
I'll let you know once I figure this out because I haven't encountered a problem yet!
Reasons for Choosing Network for Good
Price and ease of use!
Reasons for Switching to Network for Good
Extracting Reports wasn't intuitive nor easy and their customer service seemed designed to discourage us from contacting them.
May 2020
Lisa from The Village Learning Center, Inc
Company Size: 11-50 employees
Industry: Civic & Social Organization
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Incredible ROI with increased funds generated and time saved
The COVID-19 crisis has created new challenges for our organization financially. NFG had created a step by step task and template for the #GivingTuesdayNow national fundraising event on May 5, 2020. It was too easy to not take advantage of the three simple steps with the templates they had created and a few extra images I grabbed from Canva. With less than one hour of work, we raised $19,400 over 3 days.
Pros
The simplicity and ease of use have had a tremendous impact on our ability to function more effectively as a small development team. We spent two years trying to muddle our way through ETapestry/Blackbaud's tools. The NFG platform is very intuitive, and even our less tech-savvy support has been able to jump in and work in the NFG system. It has also been very useful in helping us to sort out duplicates and update our contacts. We have not tried the Quickbooks integration yet, but it was a factor in our decision to move forward with this product.
Cons
There are fewer integrations with other systems at this time, for example, SurveyMonkey.
Reasons for Switching to Network for Good
We needed something that actually worked for our team at our level. The total number of man-hours spent each week recoding information and trying to use Blackbaud's eTapestry has gone from 30+ to an average of 5 hours of regular data and input work. If we are working on a special campaign or communication you can add another couple of hours to that time. That is equal to one entire staff member that has had their time freed up for other necessary activities.
