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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Wild Apricot
Wild Apricot is a cloud-based membership management system used by business and trade associations, chambers of commerce, nonprofits, charities, clubs and community organizations. It supports organizations from a few members to 15,000 members in size.
With Wild Apricot’s website builder, administrators can create both a public website and private pages for members and committees. Widgets—such as event calendars, public and private membership directories and donation forms—can be copied and pasted into the builder.
Prospective members can submit applications through the website, while current members receive automated dues renewal reminders. Additionally, Wild Apricot’s event management tools let managers create events; list the...
Build websites
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
October 2020
Martin from American Philatelic Society
Company Size: 11-50 employees
Industry: Design
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
October 2020
Best solution for small to medium sized associations
WildApricot is an excellent solution for managing association memberships and websites. The solution includes basic eCommerce and the ability to build a website with the Wild Apricot CMS - you can also connect easily to other website tools. Members love the easy of managing their own profiles and the other features for member communications.
Pros
Easy of use, ability to customize the member database easily and the integrated content management system for a professional website.
Cons
The software does not allow you to determine the membership ID within he system. This creates a challenge for any organization that already has a member number schema.
Reasons for Choosing Wild Apricot
Wild Apricot was the most cost effective tool for overall membership management and the creation of a members’ website. The cost of the solution and the costs of transactions was best with Wild Apricot and the system offered the currently needed features as well as a host of features that will be used in the future.
Reasons for Switching to Wild Apricot
The database was antiquated and difficult to manage.
September 2020
Chris from International Ministerial Fellowship
Company Size: 11-50 employees
Industry: Religious Institutions
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
September 2020
An Out of the Box Solution for Membership Management
Other than the issues described above with the payment gateway, we have been extremely pleased with our Wild Apricot experience.
Pros
Wild Apricot is a single source for nearly everything needed to manage a membership organization. It has revolutionized our database, taking it into the cloud, it has streamlined our renewal process, given us greater visibility into our email marketing, and overall allowed us to function more efficiently as an organization. Since its deployment, we've been able to replace the work of up to 2 FTE because of how Wild Apricot has allowed us to streamline our operations.
Cons
Their payment gateway, Wild Apricot Payments, does have some unique challenges that we are working through. It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations. Their customer support team has been slower than we'd like to respond to these issues and have yet to provide a clear reason for them and any timeline for resolution.
Reasons for Choosing Wild Apricot
Overall, it provided the best set of tools for the price as well as providing a quality out of the box solution.
Reasons for Switching to Wild Apricot
Goldmine was server based and their cloud-based option was cost prohibitive when we considered switching to that solution.
November 2020
Gene from GVR Camera Club
Company Size: 501-1,000 employees
Industry: Recreational Facilities and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Best Bang For Your Buck
Wild Apricot allows us to schedule classes, have members enroll in activities, and hosts our web site simply.
Pros
It's universality, it works well on every device, giving us instant functionality. I can find members, schedule events and make adjustments instantly, anywhere.
Cons
Sometimes I get lost doing certain operations.
Reasons for Choosing Wild Apricot
Wild Apricot had more functionality, and our Treasurer recommend it
Reasons for Switching to Wild Apricot
Committee suggestion after a feature review.
January 2021
Sean from Electric Vehicle Society
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
1.0
Functionality
3.0
January 2021
Not Customer Friendly
Our non-profit has approximately 1500 members we are managing and this was our first attempt at using a membership management tool. The implementation went well and our first year was generally positive. The features they offer are functional but pale in comparison to standalone services. For example the newsletter tool is extremely limited compared to our previous service, MailChimp, to the point where we are considering going back to MailChimp. After the company switched owners recently, the customer service quality has dropped dramatically. A recent forced change of payment systems resulted in our members' automatic subscriptions being canceled without warning, which was not expected or documented. We tried to engage customer support prior to the change but they were not helpful at all. This will likely result in a loss of members and thus income.
Pros
It offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.
Cons
Customer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.
Reasons for Choosing Wild Apricot
Combination of price and features.
May 2020
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2020
Use with Multiple Organizations - A True Advocate
Eight years ago I went through a selection process and chose Wild Apricot and then implemented it. A HUGE step up from disparate systems on Excel, a separate website, and email. This year I led the selection and implantation process for a different organization and Wild Apricot came out on top again. Processing a new member went from one hour to minutes. Renewals from 30 minutes to zero. Sending out emails used to be a huge process. Now it's simple. One thing I've noticed is that Wild Apricot continues to add and improve features. The website builder has gotten easier to use. And adding responsive themes and an easy-to-implement app is a huge plus.
Pros
Integrated features for membership management, communications, event management, and website development. Great coaching services during implementation and then support after.
Cons
Nothing that would stop me from selecting it again. Some of the newer features like polls can use some development, and formatting is sometimes challenging. But the tradeoff for a fully integrated system is well worth it.
Reasons for Choosing Wild Apricot
Value for money, ease of implementation, ease of management, previous experience with the product and support team.